October Theme Of The Month: Halloween!

Category: Bad Behavior

Popped Off

| Canada | At The Checkout, Bad Behavior, Theme Of The Month, Wild & Unruly

(A customer walks into the store and walks over to the service desk with a cart FULL of pop.)

Customer: “I want to return this pop. I didn’t seem to need it.”

Coworker: “I’m sorry, sir, but this isn’t a brand we carry. You have to buy the pop here at our store in order to return it here.”

Customer: “I bought them here last week! I just want my d*** money back!”

Coworker: “Do you have a receipt?”

Customer: “I don’t have my d*** receipt. Don’t you have it on file?”

Coworker: “I apologize, but we don’t.”

(The customer immediately kicks over the whole cart of 30 bottles of pop and storms away. We all stand there in shock after, but on a positive note we all got to keep the pop that he had left behind!)

If You Behave Like Children…

| TX, USA | At The Checkout, Bad Behavior, Family & Kids

(I have just finished a long and difficult transaction. I have been calmly trying to guide the customer through the transaction, but the customer has become increasingly frustrated and angry. The angry customer has just had a temper tantrum and stomped off, and I start to help the next customer.)

Next Customer: “Wow, some people get so angry about really little things. How did you stay so calm all that time?”

Me: “I have kids.”

About To Get Himself Booked

| Melbourne, VIC, Australia | Bad Behavior, Books & Reading, Criminal/Illegal, Geeks Rule

(We WERE a specialty bookstore but have gone the way of many others and are liquidating stock, with the only thing not discounted being rare or signed editions in a locked glass cabinet. Whilst most books are massively discounted, we also have a basket of books with minor shelf damage with a sign that states they are damaged and therefore customers are welcome to take a free one with any purchase. A customer approaches with a handful of them.)

Customer: “I’d like a discount on these. They’re damaged.”

Me: “Well, everything’s pretty much discounted. It doesn’t get much cheaper than $1 a book. Even so, they’re free if you purchase another item.”

Customer: “So, all the damaged books are free?”

Me: “Yes, if you purchase another book with them.”

Customer: “I’ll be right back.”

(He leaves his stack on the counter and I help other customers when I notice a cracking sound. He triumphantly returns to the counter, shoving other customers out of the way saying he was there first. I look over his shoulder to see he’s broken the latch on the rare book display to force it open as he slams a leather bound book signed by Neil Gaiman AND Terry Pratchett on the counter, cracking the hardcover.)

Customer: “All the damaged books are free, right?”

(You really don’t want to know what some of the other customers did…)

Past The Point Of No Return, Part 5

| Columbus, OH, USA | At The Checkout, Bad Behavior, Theme Of The Month

(I am working the returns desk. If a customer returns too many times under an ID instead of a receipt, it blocks them in our return system. To help out someone who just wants to use an ID, I warn them about what may happen and try to find the receipt in my computer first. A customer walks in with some closet doors to return.)

Me: “Hello. Do you have your receipt or the card you may have paid with?”

Customer: “No, just use my ID.”

Me: “Are you sure you don’t want me to try and find it? If you use your ID too many times it will block you.”

Customer: *suddenly very angry* “Look! I am a contractor and I am registered with your corporate as a contractor, so I can make as many ID returns I want! So why don’t you just shut up and do your d*** job, or is your job too hard?!”

Me: “I’m sorry, sir. I was just trying to help out. I wasn’t aware you were a contractor and were registered with corporate.”

Customer: “Well, I don’t need your f****** help. Do your d*** job, you stupid idiot. I buy from here all the time and have never been treated so rudely!”

Me: “I AM doing my job, sir, by informing you of some policy you may not have known about. I also politely request you watch your language. You are in a public place and are being very rude to me and the people around you.”

Customer: “I will be rude to who ever I f****** want. I just want you to know you have completely ruined by whole day!” *starts storming off*

Me: *in the most polite voice I can muster* “Well, I hope the rest of your day is fantastic, sir!”

Customer: *flips me the bird* “F*** YOU!”

Past The Point Of No Return, Part 4
Past The Point Of No Return, Part 3
Past The Point Of No Return, Part 2
Past The Point Of No Return

Guest Relations Gone Bitter

| USA | Bad Behavior, Criminal/Illegal, Food & Drink, Hotels & Lodging

(Our hotel offers free coffee to any guest. One day a man walks in. It’s obvious that he’s not a guest.)

Customer: “Hi. Can I get a coffee?”

Me: “Well… I guess so. Just this once.”

Customer: “Great!”

(He drinks it and goes away. The next day he comes in and asks again.)

Customer: “Can I…?”

Me: “No. I’m sorry but that is only for the guests.”

Customer: “WHY NOT?! You said I could!”

Me: “I meant for just that day yesterday. Not every day!”

Customer: “Well, you should have specified!”

Me: “I did.”

Customer: “It doesn’t matter anyway. I’m going to have a coffee if I want to! It’s my right!”

(He marches over to the coffee. I call a manager and explain the situation. The manager goes to speak with him.)

Manager: “You cannot have free coffee here. It’s for the guests only.”

Customer: “She said I could!”

(The man marches off. Every morning after that, he would march in without saying anything, grab his coffee, and march out. Eventually he was banned.)

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