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    Category: Bad Behavior

    Getting The Booking Is A Bumpy Ride

    | ME, USA | Bad Behavior, Crazy Requests, Hotels & Lodging

    (I work as a front desk agent at a hotel near very upper crust college. Parents’ weekend comes by, and all area hotels are long sold out. A man approaches my desk:)

    Guest: “Hi, I have a reservation for Mr. and Mrs. [Name].”

    Me: “Yes, you do.” *though I burn inside because this guest has used his Diamond status to bump another guest reservation out so he could get a room* “Let me check you in.”

    Guest: “Thank you. And I also have a room for my parents, Mr. and Mrs. [Other Name].”

    Me: “I’m sorry, but there is no reservation. And all area hotels are sold out.”

    Guest: “What? This is not right. Let me see your computer.”

    Me: “I cannot do that but I assure you there is no reservation.”

    Guest: “D*** IT! WHAT IN THE H***!? I CAN NOT HAVE MY EIGHTY YEAR OLD PARENTS MISS THIS WEEKEND! GET THAT ROOM FOR ME!”

    (Our manager arrives, and using his skill and access calls the Diamond Guest Service Number. He then turns back to the guest and tries to suppress a smile.)

    Manager: “It seems you did make a reservation here for your parents.”

    Guest: “Thank you! Finally, some intelligence.”

    Manager: “However, per the agreed on policy for Diamond guests, you are only allowed one room reservation where you bump a previously reserved guest. Since you made your reservation after you made your parents’, you bumped them out.”

    Guest: “Fine! I’ll take my business elsewhere.”

    Manager: “Of course. But we will charge you for your room anyway as you did not cancel in the allotted time.”

    Doesn’t Quite Get The Message

    | Portland, OR, USA | Bad Behavior, Extra Stupid

    (I am a receptionist and all incoming calls come to me, I also have two coworkers with the same first name.)

    Me: “Good afternoon, [Company].”

    Customer: “I missed a call from this number.”

    Me: “I am sorry. All incoming calls come through my desk and I have no way of knowing who placed an outgoing call to your number. What company are you with? I might be able to look up who your project manager is.”

    Customer: “[Other Company].”

    Me: “I am sorry, but I don’t seem to have your company in my system. Did the person that called happen to leave a message?”

    Customer: “Yes, but I don’t listen to my messages.”

    Me: “I apologize, but the best way for us to know who called you is for you to listen to the message.”

    Customer: “Fine!” *click*

    (Phone rings, it is the same customer.)

    Customer: “Can I talk to [Coworker First Name]?”

    Me: “May I ask, is that [Coworker First and Last Name #1] or [Coworker First and Last Name #2]?

    Customer: “How am I supposed to know? They only said [First Name].

    Me: “All right, did they tell you the nature of this call in the message?”

    Customer: “I don’t know; I didn’t listen that far. Just let me talk to [First Name].”

    Me: “Okay, sir, please hold while I determine which one of them called you. May I please get your name and company again?”

    Customer: “No!” *click*

    (He didn’t call back after that so I don’t know if he ever figured it out.)

    Not Sue-table Clients

    | San Diego, CA, USA | Bad Behavior, Family & Kids

    (I am giving a tour of my home daycare to prospective clients.)

    Mother: “This is quite lovely. I really like your outdoor space and the type of toys you have for the children in the playroom. I was wondering, how do you deal with discipline?”

    Me: “Well, it depends on the type of behavior I am dealing with. I mostly redirect, show appropriate behavior, and say no when I have to. I only resort to time-out when a child really needs to cool down and their actions are directly affecting the other kids.”

    Father: “Well, how do you deal with hitting or biting?”

    Me: “Some children, not all, will go through a phase or episodes. It’s a matter of getting them to understand it hurts, showing them alternate ways to express frustration, anger, or excitement, and also teaching the other children to say no firmly. As hands-on as I try to be, it cannot be always be avoided, but we work through it. Both parties learn from it, in terms of self-control and assertiveness.”

    Mother: “The reason we are looking for daycare for our daughter is because at the last place, a little boy bit our daughter. We are both lawyers, and I can assure you that we sued the bejeesus out of that provider.” *disturbing giggle*

    Me: *thinking to myself* “And that makes me want to take you on as clients because…?”

    Me: *out loud* “Some things will happen. This is a safe space, regularly inspected, but toddlers are learning to handle their feelings and emotions and sometimes it manifests in physical ways. I am here to guide them and show them better ways. I cannot condone litigious responses to fairly normal occurrences that cannot possibly be prevented, though they can be corrected. Are you fine with being sued if your little girl hits another child at the park?”

    Father: “She would NEVER do that. If she so much as grabs food without asking first she gets a spanking, so I can guarantee you she’s not going to physically attack another kid.”

    Me: “…”

    (Needless to say, I made the rest of the tour as brief as I could and when they emailed me to ask about enrolling, I turned them down politely.)

    Surviving Their Snipes

    , | ACT, Australia | At The Checkout, Bad Behavior, Technology

    (My fiancé’s birthday is coming up. As game and console collectors we often browse game stores, but mostly we go to a particular second-hand game store where we find some real old treasures and odd things we don’t see very often, and have become regulars. A few days earlier he had spotted a sniper game for the Wii which comes with a full-sized fake sniper rifle that you mount the Wii remote on, but we didn’t buy it due to lack of funds during a billing period. While he goes to work a few days later I go to pick it up for him as a birthday surprise. As this is a second hand store, what people sell to the store is what the store has. There is no inventory of several of an item unless several were sold to them. Two rough looking men are outside the store as I walk in. I tell the lady working what I want to buy. The two men walk in and hover over the sniper game eagerly, just as the lady serving me takes it out of the display cabinet to pack up for me.)

    Rough Man #1: “Hey! What are you doing? We saw it first!”

    Rough Man #2: “Yeah! That’s ours! Don’t you dare sell that to HER!”

    Cashier: “Sorry, it’s being sold to this customer. We unfortunately don’t have any more in stock at the moment until someone else may sell us theirs. I’m terribly sorry.”

    Rough Man #1: “But we saw it first! We have a right to have it first!” *to me* “You can’t buy it. Give it up!”

    Rough Man #2: “Yeah! Give it up! The rules are the first who see it has a RIGHT to buy first! We override your rights!”

    Me: “Nope, sorry. This is for my fiancé’s birthday. I’m buying it regardless of if you saw it first or not. Whoever enquires first is the early bird. Maybe you can find one online.”

    Rough Man #1: “B****! You can’t do that!” *to the cashier* “You better not give it to her! It’s OURS! We have more of a right to it than her! Don’t you dare f****** sell it to her!”

    (At this point the cashier serving me looks a bit frightened. I don’t move from my post in front of her, being protective of both her and my fiancé’s gift as both of the men approach behind me very closely. I feel very wary as they both stand there trying to look as tall as possible, loudly swearing at me, muttering horrid names under their breaths at me. It doesn’t work and even though I feel scared, I stand my ground because I am not one to keel over to rude people, especially when I am buying gifts for loved ones and when they’re scaring others around me.)

    Rough Man #1: “You stupid s***, don’t be a f****** b**** and hand it over. It’s OURS and we’re buying it!”

    Me: “No way. It belongs to my fiancé. I’ll be walking out of here with it. My fiancé saw this days ago and I WILL be giving it to him for his birthday. Why don’t you find one elsewhere? This one is taken.”

    (I purchased it. All the while they were calling me every name in the book and trying to scare me as I stood tall, even though inside I was scared that they might get violent. The transaction went through, approved. I got my receipt, wished the lady serving me a good day, gave her a look that said to stay safe, and I left victoriously, tightly clutching the gift. I was still scared, though, as I was shopping alone, and made sure to quickly get on my bus home before they saw which direction I went. My fiancé was so happy with his gift, and thinks I’m tough as anything for standing up for myself.)

    I Didn’t Work Here, Does Not Work Here

    | Langley, BC, Canada | Bad Behavior, Theme Of The Month

    (I’m just shopping, when another customer comes by to ask me a question.)

    Customer: “Hey, how much is this?”

    Me: “I don’t know.”

    Customer: “You don’t know?! You work here, don’t you?!”

    Me: “No, I don’t work here.”

    Customer: *muttering* “God-d*** it, no one f****** works here. Can’t find any god-d*** help anywhere.”

    (The customer walks away, and I figure that is the end of that. Fast-forward a few months later: I need a job, and I just so happen to end up working for this very same store. On my first week I am feeling rather chipper and enthusiastic about helping customers.)

    Me: “Hello, sir, is there anything I can help you with today?”

    Customer: “I thought you didn’t work here! Were you being a lazy s*** back then?!”

    (Yep. Same customer.)

    Related:
    I Don’t Work Here, Does Not Work Here, Part 16
    I Don’t Work Here, Does Not Work Here, Part 15
    I Don’t Work Here, Does Not Work Here, Part 14

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