Category: Bad Behavior

Don’t Discount The Customer’s Ability To Discount, Part 4

| New Zealand | At The Checkout, Bad Behavior, Money

(My manager is serving a customer who has asked for a discount.)

Manager: “Sure, I can give you 10% off.”

Customer: “Hmm, what about 15%?”

Manager: *feeling generous* “Yeah, I suppose I could give you 15% off.”

Customer: “What about 20%?”

Manager: “20% is okay.”

Customer: “30%?”

Manager: “15%.”

Customer: “30%?”

Manager: “10%.”

Customer: “What do you mean 10%? You already said I could have 20%.”

Manager: “Which you asked for and I agreed but you upped it; you can either take the 10% now or my next offer.”

Customer: “Hmmm, I’ll take the next offer then.”

Manager: “Zero percent discount it is, then.”

Customer: “What? You can’t do that!”

Manager: “I just did.”

Refilled With Lies

| OK, USA | Bad Behavior, Food & Drink, Liars & Scammers

(I work in a diner-style restaurant. I wait on a couple mid-afternoon, during the slower part of the day, when there’s not much staff on. Everything seems normal, and since it isn’t busy, it is easy to keep a close eye on their needs, refill drinks, bring the food right out, and so on. I have side-work to do, but it is all things to be done in the front, like straightening up the area where we dish up soup and salad. This is right in front of the pass-through to the kitchen, so I am basically in sight the whole time. I have asked them a couple of times if everything is all right, and have been assured that it was. When they come to the register to pay, the manager on duty is manning the register.)

Manager: “Afternoon, folks. Was everything all right with your meal?”

Customer: “No! Our waitress was horrible. She was always in the back, and we didn’t get refills on our drinks, and our food sat in the window for about 15 minutes before she finally came out and brought it to us!”

Manager: “I’m sorry to hear that; that doesn’t sound like her. Let me just verify that with the cook, and I’ll be happy to comp that for you.”

Manager: *to cook* “Hey, [Cook], I gotta cheeseburger with fries and an open-face beef with mash. These guys say [My Name] let it sit in the window and dry out. How long was the order up here?”

Cook: *with a snort* “How about… zero seconds? She was straightening the salad station when I said she was up, and I put the plates right in her hands. They literally didn’t even touch the window.”

Manager: *to customers* “Folks, my cook says they didn’t sit at all, much less 15 minutes, so I’m not going to be able to comp these for you after all. That’ll be [amount], please.”

Customer: “Are you going to take his word over mine?”

Manager: “Yes, I am!”

Customer: “Are you calling me a liar?”

Manager: “Well, since I caught you in a lie about this, and I can see from here that your glasses on the table are still half full, so either you didn’t need a refill or you did get one when you said you didn’t. I suppose that would also be a yes. Yes, I am.”

(The customer fumes, but tosses a $20 down, and gets his change.)

Customer: “I can’t believe this place. We are NEVER coming here again!”

Manager: “Promises, promises.”

They Will Be So Low When They See What Happens Next

| CT, USA | Bad Behavior, Criminal/Illegal, Underaged

(I’m checking IDs. A group of about five boys approach me.)

Me: “IDs, guys?”

(Customer #1 hands me his credit card instead of his ID.)

Me: “…This isn’t an ID.”

Customer #1: “Oh, right, sorry.” *he turns to his friends* “S***, bro, I’m sooooo high right now.”

I’ve Got A Good Fee-ling About This

| Worcester, MA, USA | Bad Behavior, Money

(I am the treasurer of a small church. I notice that we are paying a fee for every check we write. I thought maybe the bank might waive the fee for a church, so I call.)

Me: “Hi, my name is [My Name], and I’m with [Church]. I was wondering if the bank would waive the fee we are paying on the checks we write, being a church and all?”

Branch Manager: “Gee, I don’t know. I’ve never been asked this before. Let me call down to the main office and see what they say.”

(30 minutes later, my phone rings. It’s the branch manager, but he thinks he is calling his main office.)

Branch Manager: “Hi, this is [Branch Manager] at the Edgewood office. I just got a call from a customer asking if we ever waive the fee for checks because they are a church?”

Me: *thinking fast* “Well, policy is that they must pay, but if they ask, we waive it.”

Branch Manager: “Okay, thanks.”

(10 minutes later, the phone rings again. This time the branch manager is actually calling me.)

Branch Manager: “Hi, this is [Branch Manager]. I talked with the main office and they said we could waive the fee. I’ll adjust your next statement.”

Me: “That’s great, thank you.”

(If she questioned what had just happened, she was never going to call the main office or the customer about it.)

Two Girls, Eight Cups

| USA | Bad Behavior, Food & Drink, Hotels & Lodging

(We have a self-serve coffee station where two young women are talking.)

Girl #1: “So, like, what are you going to SAY to him?!”

Girl #2: *makes a cup of coffee* “I don’t know…”

Girl #1: “After what he said about you!”

Girl #2: *makes second cup* “What did he say?”

Girl #1: “You know! You were there! You heard it all.”

Girl #2: *makes third cup* “I don’t know… everything is just soooo messed up, you know?”

Girl #1: “Like, for sure!”

Girl #2: *makes fourth cup* “I don’t even know what I’ll say to him… I don’t even know if I want to be with him anymore!”

Girl #1: *sympathetically* “I so understand!”

Girl #2: *makes fifth cup* “That’s it, I’ll just say GOODBYE!” *makes sixth cup*

Girl #1: “Good for you. He was a scumbag. Let’s go eat. Say, why are you making all those coffees? Are you like, really thirsty?” *giggles*

Girl #2: “I don’t know. I’m not going to drink them. I’m just making them!” *makes seventh cup*

Girl #1: “Well, won’t the employees here be really mad they have to clean that all up?”

Girl #2: *shrugs* “I don’t know.” *makes eighth cup*

Girl #1: “You’re so BAD! Teehee!”

Me: “Excuse me, but we WILL be really mad if you keep wasting our coffee… so stop, please.”

(They scamper out, grinning mischievously, leaving the mess of used sugar packets, coffee stains and half and half around. Yes, she added it in each one! Nice.)

Page 1/16212345...Last