Featured:
July Theme Of The Month: Great Timing!

Category: Bad Behavior

Wants To Have Her Cake And Eat It

| MT, USA | Bad Behavior, Family & Kids, Food & Drink

(I work as a cake decorator. A woman and her seven-year-old daughter come into the store to order a birthday cake for the girl. The mother argues with her daughter over which cake to get, consents to let the girl have the cake she wants, places the order, then returns a couple days later with her daughter to pick up her order.)

Customer: “This isn’t the cake I ordered.”

(I proceed to go over the order form with her. We have a policy of reading back each order when it is placed to make sure we have all the information, and the customer had previously confirmed that the order was accurate. As I am the one who took the order, I know for a fact that I did this.)

Me: “According to your order form you ordered [cake decoration pack] in white buttercream, with “Happy Birthday [Daughter].”

Customer: “No, I ordered [other decoration pack], not this one! I want this cake for free since you messed up on it!”

Daughter: “Mom, we ordered this one, because this is the one I wanted!”

Customer: “No, I didn’t want this one. I wanted the other one!”

(I show the little girl her cake.)

Me: “Is this what you wanted your cake to look like?”

Daughter: “Yes! It’s perfect!”

Me: “Okay, here you go! You have a wonderful birthday!”

(I handed the cake to the girl, who was clearly impressed by the job we did. The mother glared at me and my coworkers before conceding victory to her daughter, then left to pay for the cake.)

Return Of The Returner

| MA, USA | At The Checkout, Bad Behavior, Crazy Requests

(A customer comes in, carrying no bags, and heads straight for the return desk.)

Customer: “Hello, I need to return this coat.”

Me: “I’m sorry, what coat?”

(The customer takes off the coat she’s wearing and dumps it on the counter.)

Customer: “This coat! I can’t wear it anymore! I need a new one!”

Me: “All right, do you have a receipt?”

Customer: “Yes, I do.”

(The receipt she comes up with is from November. It’s January now. But she has the receipt, so I have to process the return.)

Me: “All right, that’s [price].”

Customer: “No, no! It’s [higher price].”

Me: “No, you got a ten percent discount when you bought it.”

Customer: “That wasn’t on the coat! It was on everything else!”

Me: “Ma’am, the ten percent came off the whole order.”

Customer: “No, I called someone yesterday, and they said I could get the whole amount. I have to go. Just ring it up for the whole amount.”

Me: “Do you know who you spoke to?”

Customer: “No. A manager.”

(I call the supervisor over, and he authorizes the return without the ten percent.)

Customer: “Now I want the ten percent off the one I buy. I’ll be right back.”

(She returns with another coat that’s more money.)

Me: “And the difference is [amount].”

Customer: “What? Did you take the ten percent?”

Me: “I can’t take the ten percent off because it’s a one-time discount.”

Customer: “The manager told me I could do that!”

Supervisor: “Do you know which manager you spoke to? What was his name?”

Customer: “He didn’t give me his name. I’ve got to go. Can we just ring this up?”

(Supervisor authorizes the discount again, eager to be rid of this woman. Little did we know…)

Me: “Wow, that was weird.”

(Five minutes later, the customer comes back, shedding her new coat and dropping it on the counter.)

Customer: “I can’t wear this! It’s too big! Give me the money back, and I’ll go get another one!”

(At this point, the supervisor took over and rang her himself.)

Customer: “You’re sure it looks all right now?”

Me: “Yes, it’s very nice.”

Customer: “It’s not too big?”

Me: “No, it looks good on you.”

Customer: “Okay.”

(The customer leaves, and I breathe a sigh of relief. A few minutes later, she came back.)

Customer: “This is ripped!” *she shows us a minuscule tear in the cuff* “I can’t wear it like this! Take some money off!”

Supervisor: “This item is final clearance. I can’t mark it down any further.”

Customer: “It’s torn! I have to take it to a tailor now! Give me a discount!”

Supervisor: “I physically can’t do it. The system won’t allow me to mark down lower than the final clearance price.”

Customer: “But it’s damaged goods! Would you buy this like this?”

Supervisor: “It’s marked down sixty percent off the original price. That’s the lowest the system will let me go.”

Customer: “I can return this, if it costs to much to repair?”

Supervisor: “Yes, just save your receipt.”

Customer: “Fine.”

(The customer finally leaves, and for the rest of the evening, I was terrified she’d come back again!)

Driving You Crazy, Part 2

| CA, USA | Bad Behavior, Crazy Requests, Transportation

(It is the Friday before Memorial Day, and we only have enough cars for people who made reservations in advance. My coworker and I check our reservation sheet regularly and call any same-day reservations to tell them we do not have a car for them, and to check back at the end of the day in case of no-shows. We cannot reach one such customer, who comes in only an hour after making her reservation.)

Customer: “My name is [Customer], and I have a reservation for a car now.”

Me: “I’m very sorry, ma’am, but due to the holiday weekend, we are completely out of cars right now. I tried calling you—”

Customer: “How DARE you tell me you’re out of cars! I made a reservation! I demand a car!”

Me: “I understand you made a reservation, which is why I tried to call you as soon as possible to explain the situation. We will have more cars coming in about two hours, and if any come earlier, I will be happy to call you and let you know.”

Customer: “I don’t believe this! Can’t you tell I’m dropping this off at the airport? I need a car now!”

(Her reservation does confirm she is dropping her car off at an airport, but it is a two-day rental and the airport is about an hour away.)

Me: “I see that, ma’am. Unfortunately, that does not change the fact that we do not have a car for you on such short notice. As you can see, there are no cars in our parking lot right now. I’m not trying to keep one from you.”

Customer: “This is unbelievable! I am a [Rewards Club] member! I am guaranteed a car when I reserve it!”

Me: “You are guaranteed a car if you make a reservation at least 24 hours in advance. And because you are a member, you are put at the top of our list when more cars come in in the next couple of hours. Otherwise, I would be telling you to come around closing in case of no-shows.”

Customer: “I work for this company! I work at [Other Location]! I know how things work around here!”

(My patience has worn thin at this point. It is my second to last day at this job, my next job is secured, and I know there will be no real consequences if this customer ends up complaining to my manager.)

Me: “Then honestly, you should have known better than to make a same-day reservation at a small location on a holiday weekend.”

(The customer’s jaw drops, but she remains silent.)

Me: “As I said, I would be happy to give you a call as soon as we have a car for you, which will likely be in an hour or two. Is there a number I can better reach you at than [cell phone number on file]?”

Customer: “No… no, that’s a good number… I’ll wait for your call.”

(The customer literally ran out the door, which only barely closed behind her before my coworker burst into a laughing fit at my comment and the customer’s response. We had an unexpected return fifteen minutes later, and I rented that car to the customer less than an hour after her reservation.)

Related:

Driving You Crazy

Hideously Illuminating

| Ottawa, ON, Canada | Bad Behavior, Home Improvement

Customer: “I’m looking for a light for over my dining table. Can you help me?”

Me: “Sure!” *we determine how big her table and room are, and set off to look at our stock* “Did you have a particular style in mind?”

Customer: “Well, what are people buying these days?”

Me: “It varies with personal taste, but…” *I gesture to one particularly popular modern chandelier* “…this one has been a good seller for us recently.”

Customer: “That’s awful! Who would buy that?”

Me: “Okay, well, did you have something more like this in mind?” *I lead her to another very popular piece, this one quite classic*

Customer: “It’s so ugly. I’d never have that in my house!”

Me: “Would you mind if I asked what in particular is turning you off? I’d like to get a better feel for your style.”

Customer: “I don’t know. I just hate it!”

Me: “Okay, how about this one?” *this goes on for a while, with me pointing out lights of various styles and colours, and her harshly vetoing all of them without giving any reasons*

Customer: “These are all hideous! I don’t understand why you’re showing these to me. Where are your nice ones? Do they only make ugly chandeliers these days?”

Me: “Well, it seems like the best idea would be to let you browse, and see if anything catches your eye. Even if something is close to what you’re looking for, it will give us a jumping-off point. We also have lots of catalogues too, if you’d like to take a look there.”

Customer: “But you’re supposed to be helping me! What kind of salesperson are you? I didn’t come here to look at some stupid catalogues. I don’t know what to pick! You’re supposed to tell me! What would you pick for your house?”

Me: “Sorry, ma’am, but I only like ‘hideous’ things, so I doubt my advice would be helpful. I have other things to attend to, but I’ll be just over here if you need me.”

Customer: *storms out*

Entitled And Newly Titled

, | Mankato, MN, USA | Bad Behavior, Funny Names

(My mother and I are deciding on a gift to buy for a sick relative. I wander away so she can check out but a few minutes later she comes over to me, empty handed and confused.)

Mother: “I was at the register about to buy it, but a woman standing next to me looked over and grabbed it out of my hands!”

Me: “You’re kidding! Did she ask for it?”

Mother: “No! She just grabbed it and handed it to the cashier. And the cashier rang her up!”

Me: “Mom, there’s a phrase that my friends and I use. It makes you feel a bit better sometimes.”

Mother: “Okay…” *keep in mind, she is an older and very mild mannered woman*

Me: “Entitlement b****!”

Mother: *happily and with great diction* “Entitlement b****!”

Page 1/15712345...Last