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    Category: Bad Behavior

    It’s Curtains For Closing Time

    | Seattle, WA, USA | Bad Behavior, Crazy Requests, Family & Kids

    (I work in a small, locally owned business in an old building. Connected to our store is another small shop. Our owners have agreed to leave the passage between our stores open to promote business. We understandably get customers wanting to purchase the other store’s goods at our register, and other similar confusions. Most days, our hours are the same. One day a week my store closes an hour before our sister store. We have large, heavy curtains that can be drawn across the entrance between our stores. I am in the middle of closing procedure, have drawn the curtains, turned out most of the lights, and locked the front door. Our space has two adjoining rooms, so I can hear what’s happening in the other room, but can’t see. I hear loud thumping noises and footsteps. It is a woman and her seven- or eight-year-old son.)

    Me: “I’m sorry, ma’am, but we are closed. Today we close an hour earlier than [Adjoining Store], but feel free to browse further there.”

    Woman: “Oh? You’re closed?”

    Me: “Yes. As you may have noticed, all the lights are off in this store, and our hours are clearly posted on the other side of the curtains separating us from [Other Store.]”

    Woman: “Well, it’s all so unclear. It looks like you’re open.”

    (Meanwhile, her son is bounding around, disarranging the displays and generally being disrespectful of the space.)

    Me: “I’m sorry, but we are closed. Our register is no longer open. Feel free to look at [Other Store]‘s stock. They are open for another hour.”

    Woman: *grumbles in direction of son* “Well, I guess this b**** won’t let you have a toy.”

    Taking Cosplay To A Whole New Scale(s)

    | Chicago, IL, USA | Bad Behavior, Geeks Rule, Pets & Animals, Theme Of The Month

    (I’m a bystander at a convention where three of my friends are dressed as characters from a very popular ninja anime. One of them is dressed as a character who works with snakes a lot of the time and half the time can be seen with one draped over his shoulders. My friend shows up with an ACTUAL boa constrictor, about four feet long, wrapped around his neck. It is very even-tempered, so it looks like a fake snake hanging there. We’re at the concession area of the convention center and it’s still early, so no one has noticed the snake around his neck.)

    Cashier: “Hi, welcome to [Restaurant]. Can I help you?”

    Me: “Yeah, we’d like [menu item].”

    Friend: *in character* “Do you perhaps have any mice for my friend, here?”

    Cashier: *seems to recognize the character and laughs* “Sorry, [Anime Character Name], I’m afraid I’m all out. Love that thing by the way; I thought it was real for a minute there.”

    (We almost got away with it, but my friend had a bit of a creepy streak and actually uncoiled the snake from around his neck, revealing it to be very much a real snake. The cashier screamed, staggered backward, and then bolted out from behind the counter, taking off down the aisle. The four of us made tracks out of the convention center before we were personally escorted out. I gave my friend a whack before we all started laughing hysterically.)

    With Great Bacon, Comes Great Responsibility, Part 12

    | Austin, TX, USA | At The Checkout, Bad Behavior, Food & Drink

    Customer: “I’ll have the melt, please.”

    Me: “Okay! Would you like it toasted?”

    Customer: “No.”

    Me: “Would you like the bacon heated up?”

    Customer: “No, I don’t want bacon.”

    Me: “Oh, well, in that case I—”

    Customer: “Wait, how do you normally do the melt?”

    Me: “Well, since you don’t want bacon it’s—”

    Customer: *irritated* “No, no, no. Just forget about the bacon. How do you normally do it?”

    Me: “Um… put it in the toaster, but—”

    Customer: “Then put it in the toaster!”

    (Giving up on him listening to me, I comply.)

    Customer: *to next customer in line* “You’d think they don’t speak English here.”

    (The funny part is that I was trying to tell him that without bacon, his sandwich became a different kind, which was a dollar cheaper. Since he decided to be a jerk and cut me off, he probably told the cashier he’d gotten a melt, and paid for bacon that he never got!)

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    Countering Those At The Counter

    | IN, USA | At The Checkout, Bad Behavior, Crazy Requests, Health & Body

    (I’m in line at the pharmacy. It’s been a long day, and I just want to pick up my prescription and go home. The customer in front of me has a basket full of groceries.)

    Customer: “I need to pick up my medicine! And I want to pay for my groceries here. I only have six things.”

    Pharmacist: “Sure, let me get those for you.”

    (The customer puts way more than six grocery items on the counter. I am beyond irritated at this point since she’s making me wait. As the pharmacist scans the groceries, however, I decide not to let it get to me. The wait isn’t that much longer, and I’m next in line anyway.)

    Pharmacist: “… and there you go. You’re all set. Have a nice evening!”

    Customer: “You too.”

    (The customer turns to go and notices me standing in line behind her.)

    Customer: *to me* “Excuse me.”

    Me: “Oh, it’s no problem—”

    Customer: “I SAID, EXCUSE ME. THE SIGN SAYS YOU’RE SUPPOSED TO WAIT FOR THE PHARMACIST, NOT CROWD AROUND THE PEOPLE AT THE COUNTER. YOU ARE IN MY WAY!”

    (She grabs her stuff and storms off in a huff, leaving both me and the pharmacist speechless.)

    Renamed And Shamed

    | UK | At The Checkout, Bad Behavior, Extra Stupid, Wild & Unruly

    (This takes place at our order collection till. The system is down and as such we can’t check whether customers’ orders are in or not. It’s also close to Christmas and we’re full of customers. A woman approaches my till.)

    Me: “…and what name—”

    Customer: *quotes her order number*

    Me: “Sorry, ma’am, our system is down. Can I please have the name it’s under?”

    Customer: “[Customer].”

    Me: “And how many items is it?”

    Customer: *sighs* “Can’t you just check?”

    Me: “Sorry, like I said our system is down. How many items are you expecting?”

    Customer: “One.”

    Me: “Okay, ma’am. I’ll go get it for you.”

    (I go into the stockroom and search under the initial of her last name. I can’t find any under her name. So I go back to the customer.)

    Me: “Hi, sorry. I can’t seem to find your parcel. Can you just write down the full name it’s under?”

    (Customer writes it down, sighing the whole time. I go back and still can’t find the parcel.)

    Me: “Is it possible it could be under another name?”

    Customer: “No! I think I know my own name! What kind of stupid question is that?!”

    Me: “I understand. It’s just, sometimes—”

    Customer: “Just go back and check! You know this is supposed to be a faster option! I’ve been waiting in this line for half an hour.”

    Me: “I apologise, ma’am.”

    (I go to the stockroom for the third time. This time asking for the delivery team to help me find it. They tell me to leave and cover other customers. while they continue searching. I go to the customer and tell her the delivery team are looking.)

    Customer: “You know, I’m getting sick of waiting!”

    (She continues ranting at me and ‘terrible service at this store’ until her phone rings.)

    Customer: *on the phone* “I’ve been waiting for ages! They’re all useless! It can’t be that hard to find a parcel for [Customer]. It’s not exactly a common name.”

    (Suddenly the customers face goes white and she looks away from me.)

    Customer: *hangs up phone* “It… er… it may be under [Different Name].”

    (Lo and behold it was under Different Name. And, surprise, surprise – I didn’t get an apology.)

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