October Theme Of The Month: Halloween!

Category: Bad Behavior

Looking For Rated S

| CA, USA | Bad Behavior, Family & Kids, Rude & Risque, Technology

(I’m working at a well-known video game chain store when two of our regulars – a man and his teenage son – walk into the store. They browse the shelves for a while before coming over to me.)

Father: *places Call of Duty game on counter* “What is this game rated ‘M’ for?”

Me: “Violence and language, if I remember correctly. Let me check to make sure.”

Father: “No sexual content?”

Me: *checking computer* “No, sir.”

Father: *to son* “Come on, dude, let’s find another game.”

A Personal Lack Of Gun Control

| WA, USA | At The Checkout, Bad Behavior

(I am a female working at a firearms retailer that also offers gunsmith services. A customer comes in and tosses a handgun onto the counter.)

Customer: “What can you quote me on a barrel extension for this?”

(I look down at the handgun and note several things.)

Me: “Well, I can certainly give you a price quote, but first, sir, if you want us to work on this, I must ask that you unload the gun.”

Customer: “What? Why?”

Me: “Well… besides the obvious safety issues in handling loaded firearms, we don’t want to risk your ammo getting lost when we have to disassemble the gun.”

Customer: “Fine.” *he ejects the magazine and puts the gun back down on the counter* “Happy?”

Me: “No, sir. I need you to check there isn’t a round in the chamber, too.”

Customer: “Look, woman, see this?” *waves the magazine at me* “Without this you’ve got nothing to worry about, okay?”

Me: “That’s… not always the case. Yes, some handgun models will not fire without the magazine but most are perfectly capable of firing so long as there’s a round in the chamber.”

Customer: “Look, is there a guy who can help me? Someone who knows how man things work?”

Me: “As you wish.”

(I call my manager and explain everything.)

Manager: “So, sir, let me see if I’ve got this straight. You don’t believe my employee, who is both licensed and has been handling firearms for the past four years she’s worked here, and are willing to endanger both our lives by handing us a loaded gun?”

Customer: “What’s the problem here? I’ve got the mag in my hands. The gun is safe!”

(My manager picks up the handgun and aims it out the window at a target range we have out back, making sure he’s not about to hit anything besides the concrete wall behind the store. He pulls the trigger and of course the gun fires as it’s supposed to, despite having no magazine.)

Manager: “May I ask you to please explain how that happened then? Since, by your own admission, you should know more about guns due to being a man?”

(The customer grabbed his now completely empty gun and stormed out of the store. The kicker? The gun was of a relatively new model that had a warning to check the chamber stamped on its side. Just goes to show why gun safety is so important!)

An Extra-Large A**-Hole

| CA, USA | At The Checkout, Bad Behavior, Crazy Requests

(The pizza shop where I work has several in-store specials, including $11.99 for a large combination. Unless a coupon or special says otherwise, it’s $2 to upgrade to an extra-large pizza. A regular customer comes in after placing an order over the phone. He is always a little curt and slightly drunk, but I’ve never had a problem with him before.)

Me: “Okay, you had an extra-large combination pizza. Anything else today?”

Customer: “No.”

Me: “That comes to $13.99.”

Customer: “They said it was $11.99.”

Me: “The special is $11.99 for a large, and $2 for an extra-large.”

Customer: “But he said $11.99 on the phone! I spoke to [New Coworker], and he said $11.99!”

Me: “It’s possible he was confused. It’s $11.99 for a large combo, and $2 to upgrade to extra-large.”

Customer: “Look, I asked him twice. I wrote it down!”

Me: “I’m sorry sir, but it’s always $2 more for an extra-large. It’s on the poster in the window. If [New Coworker] said $11.99 for an extra-large, he was mistaken.”

Customer: “I wrote it down!”

Me: “I’m sorry, but—”

Customer: “Do you want me to leave the pizza here? I’m walking away.”

(I turn to my manager, who’s working nearby.)

Me: “Uh, what should I…?”

Manager: *quietly* “Just give it to him. It’s okay.”

Me: *to the customer* “Okay sir, $11.99. Sorry about the confusion.”

(The customer says nothing and hands me his credit card. The machine processes and asks to print a receipt.)

Me: “Thank you, sir. Would you like your receipt today?”

Customer: *annoyed* “No.”

(I finish the transaction and close the register.)

Me: “Okay, have a good day, sir!”

Customer: “Can I get a receipt?”

Me: “…”

The Mother Of All Refunder Blunders

| Finland | Bad Behavior, Family & Kids

(I buy an album of a certain artist as a birthday present for my mother. I am not sure that I haven’t mixed up my father’s and my mother’s favorite artists, so I made sure she can exchange the album in case I have. It turns out I did mix up the artists. A few days after her birthday, my mother comes to visit me and she is fuming. She is usually very calm and nice.)

Mother: “You need to call to the store where you bought this from! They refuse to exchange it! Here, at least I got their number when I was there.”

(She hands me a post-it note with a phone number written on it.)

Me: “Really? They assured me they would.”

Mother: “I went there and they wouldn’t. I lost my temper a little and caused a bit of a scene, but still they didn’t.”

Me: “You had the receipt and everything?”

Mother: “No, I lost it, but that shouldn’t matter in this day and age of computers and god-d*** records of everything, should it?!”

Me: “Okay, I’ll call them and let’s see what’s up.”

(I call the number on the post-it note and all the while my mother is ranting in the background. I can’t hear the clerk introducing herself properly.)

Me: “Yeah, hi. I’m calling about an exchange that my mother tried to get done in your store.”

(There is a foreboding silence.)

Me: “Hello?”

Clerk: “Yes, I’m here. Does your mother happen to have [a bit unusual color hair] and blue rimmed glasses?”

Me: “Yes.”

Clerk: “Well, you can tell her that she is banned for life from this store! She came in here demanding to exchange a CD. She didn’t have a receipt AND the CD was never bought from this store in the first place! She ended up getting all our managers to cater to her and finally threw the CD at my head!”

Me: “Wait, is this not [Music Store]?”

Clerk: “NO!”

Me: “…Uh, could you please hold on for a second?” *to my mother* “Did you really go to the wrong store?!”

Mother: “Who cares! They sell CDs in both! What does it matter to them where I got it from?”

Me: “Trust me, it matters. Did you throw the CD at some poor girl?!”

Mother: “It couldn´t have hurt her! What is she whining about? It is ME whose feelings have been hurt and time wasted!”

Me: “Mom, it most definitely is not you who has been hurt here!”

Me: *to clerk* “I am so sorry about my mother! Thank you very much for not making a bigger issue out of her behavior. She will never bother you again; I’ll make sure of it.”

Clerk: “Well, okay. Thanks and bye.”

Me: *to mother* “Are you insane or what?!”

(It took me almost an hour to get my mother to understand what she had done. This required explaining some quite basic facts about how societies work. When she finally did understand she was very embarrassed. I took a box of chocolates and a note from my mother to the music store and the same clerk was luckily there. She was really nice and cute and was already able to laugh about the matter. I would have asked her out, but I think there was no future to be had with her and her potential mother-in-law.)

There Snow Reason To Stay

| Gatlinburg, TN, USA | Bad Behavior, Time, Transportation

(I work in a retail store in the tourist town of Gatlinburg. My coworker and I both live up on the mountain and this winter has been extremely eventful with snow. Several times we have been snowed in. This night, the forecast is wrong and towards the end of the shift it starts to snow heavily. I get my boss’s permission to close early but can’t do so until the last two customers leave. My coworker and I decide to start going through the process of closing hoping they get the hint. Sure enough:)

Man: “Hey, are you closing?”

Me: “Yes, we need to get home because it is snowing.”

Woman: “Really? But it is so pretty out!”

Me: “Yes, but we both live up on the mountain. The roads can get covered in snow fast and since they are so steep, it can be impossible to get home if we don’t leave soon.”

Man: “Oh, man, that sounds bad.”

(The customer’s proceeded to go around the store, looking at everything and asking us questions, ensuring us that they would be leaving “soon.” Twenty minutes late they FINALLY left. It took us another twenty minutes for us to close up. By the time we got out, the roads were covered in snow. I barely made it home, sliding at one point. My coworker was not so lucky; she had to turn around and spend the night in a hotel. I wish we could track those customers down and make them pay. Hope they enjoyed the “pretty night.”)

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