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  • Had It Up To Their Neck With Bad Customers
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    Category: Awesome Workers

    The Girl Who Watched The Boy Who Lived

    | WA, USA | Awesome Workers

    (The last Harry Potter movie has just come out. My local theater is doing a midnight double feature of the two parts to the last movie. I am the customer in this scenario.)

    Me: “Hi, I’d like to buy a ticket to the Harry Potter Double Feature, please!”

    Employee #1: *checks computer* “I’m sorry, but we’re all out.”

    Me: “Really? Oh, no! There’s nothing you can do?”

    Employee #1: “No. I’m sorry.”

    (At this point, I’m doing my best not to cry. This was very important to me, because it was for my best friend’s birthday.)

    Me: “All right. Could I use your phone? I need to tell my dad and don’t have a cellphone.”

    Employee #1: “Sure.”

    (I use the phone to tell my dad that I couldn’t get the tickets. While doing so, I start crying. During this time, the first worker is switching out with a second worker, who takes immediate notice of my tears.)

    Employee #2: “What’s wrong?”

    Me: “I was trying to buy a ticket to the Harry Potter Double Feature, but they’re all gone. It’s my best friend’s sixteenth birthday and we were going to go together, and I’m so sorry that I’m crying. I really shouldn’t get this emotional. I’m being ridiculous.”

    Employee #1: “No, that’s okay. Here, let me help you. If you buy a ticket to the midnight showing, I’ll let you in to the Double Feature.”

    Me: “Really?”

    Employee #1: “Yes, really. I’ll be working that night, and it’ll be no problem.”

    Me: “Thank you so much!”

    (My best friend and I went to the Double Feature. I saw the employee again, and she let me in. I will never forget what she did for me!)

    It Takes Courage To Engage Bigots

    , | KY, USA | Awesome Workers, Bigotry, Top

    (I am working at a fast food restaurant. I am a gay male and am wearing my engagement ring to my boyfriend.)

    Me: *ringing up customer’s order* “Will that be all today, sir?”

    Customer: “Yes, also I’d like to congratulate you on your engagement.” *looks at my ring* “Who is the lucky girl?”

    Me: “Uh, well, it’s not exactly a girl.”

    Customer: “Pardon?”

    Me: “My boyfriend gave me this engagement ring.”

    Customer: “Your boyfriend?”

    Me: “Yes.”

    Customer: “I want your manager right now.”

    (At this point, I’m a bit worried, since my manager is a known homophobe around the restaurant. I get him to the customer.)

    Manager: “What seems to be the problem?”

    Customer: “I want you to fire this f***** right now!”

    Manager: “Why?”

    Customer: “He’s a sinful f**! This restaurant hates them doesn’t it? So I want him fired right now!”

    Manager: “No.”

    Customer: “What!?”

    Manager: “I’m not going to fire him just because of that. I may not like what he is either, but he’s a valued employee. So, kindly get out of my restaurant right now!”

    Customer: “You can’t do this! I’m the customer and I’m right! Fire him right now!”

    Manager: “No. Now leave before I call the police!”

    (The customer leaves the store, furious. I thanked my manager for his support. Unfortunately the customer reported him and he was fired a month later. I quit in protest immediately afterwards, as did most of the staff!)

    Help’s Kitchen

    | TX, USA | Awesome Workers, Bad Behavior, Family & Kids, Food & Drink, Top

    (I work at the continental breakfast bar at a chain hotel. My job is to make sure the food is constantly filled and the tables are wiped down. A little boy, maybe three or four years old, is sitting with his parents. The boy is screaming, throwing food, and in general causing a racket. While wiping down tables, I hear their exchange.)

    Boy: “I don’t want to go!”

    (Despite his mother trying to reassure him, he continues to scream.)

    Father: “You know what? Fine. We’ll leave you here. Come on, honey.”

    (The father makes a big show of gathering his wife’s purse and their nearby bags. The boy looks extremely satisfied. I chime in.)

    Me: “Oh, no! Don’t do that!”

    Boy: “…Why?”

    Me: “That’s what my parents did to me! The hotel wouldn’t let me stay in my room, so they put me to work serving breakfast!”

    Boy: “They wouldn’t do that!”

    Me: “Well, I was too little to make food, so they had me crawl under the fridge and clean it because it was so dusty.”

    (I cast a glance toward the kitchens.)

    Me: “You could probably fit under there.”

    (Any skepticism on the boy’s face is long gone. He bursts into tears and apologizes to his parents. His mother calms him down. As the family leaves, the father mouths ‘thank you’ at me. I made a child cry, but I got a positive review online from the family!)

    A Gruel-ing Customer

    | MD, USA | Awesome Workers, Bad Behavior, Food & Drink, Themed Giveaway

    (A customer walks up. I’ve been working the registers for awhile.)

    Customer: “I never got my soup.”

    Me: “Okay, what kind of soup?”

    Customer: “The vegetable—he called for it!”

    (I recognize the customer from just a few minutes ago. I pull up her order on the register just to confirm if she had paid for it, which she did not.)

    Me: “All right, would you like to pay for it separately or—”

    Customer: “I already paid.”

    Me: “Well, actually ma’am, I rang you up, and you never said you had soup so I didn’t ring you up for it.”

    Customer: “I did; I said I got the combo!”

    Me: “Well, my apologies; did you want to pay for it on the—”

    Customer: “I don’t have any cash; I only have my card. I can’t pay for it!”

    (I pause because that doesn’t make any sense. However, I decide to let her have the soup for free.)

    Me: “Well, ma’am, don’t—”

    Customer: “Just keep it. I can’t pay for it!”

    Me: “Well, ma’am, if you hadn’t interrupted me, I was about to say ‘Don’t worry about it, you can have it for free.’”

    Customer: “Oh… okay.”

    (She takes it and hurries away. She didn’t even say thank you.)

    A Good Idea On Paper

    | State College, PA, USA | Awesome Customers, Awesome Workers, Family & Kids, Food & Drink, Money

    (I have the opening shift at a well-known steak chain. It’s a weekday and typically pretty slow to start off. I get my first table: an older man and his grandson. I leave to get their drink orders, and come back to see the boy wearing origami boots on his fingers made out of $1 bills.)

    Me: “That’s some pretty fly kicks you got there. Did you make them yourself?”

    Boy: “My pap just made them for me! We’re learning about origami in art class, and he showed me how to make shoes so I can impress my teacher.”

    Man: “Don’t expect her to just hand out dollar bills so you can show everyone.” *chuckles*

    Boy: “Pap, show me another!”

    Man: “That’s the only one I know.”

    Me: “That’s a pretty neat trick! I need to learn how to do that when I give people their change. Hey, I know how to make a paper frog; want me to show you? It hops and everything. We used to race note card frogs in middle school.”

    (The boy gets wide-eyed and nods his head yes.)

    Man: “A frog you say? Let’s see it!”

    (The man pulls out another dollar from his wallet. I fashion it into a frog. It hops just enough to make the boy get really excited.)

    Boy: “No way! How did you do that?”

    (They are still my only table at this point, so I take the time to sit down, and teach the boy how to do that, who thinks it’s the coolest thing. They finish up their meals, pay their check, and leave the restaurant. I notice they tip me very well on their card. However, when I get back to clean up their table, there are 10 little boots sitting by the man’s plate made from various dollar bills along with a note.)

    Note: “We thought you needed some fly kicks, so here’s one for each finger.”

    (I unravel the bills to discover an additional $36. It was a great start to my shift!)


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