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    Category: Awesome Workers

    A Happy Mood Beats The Mean And Rude

    , | USA | At The Checkout, Awesome Workers

    (At my workplace, I am famous for having a bright smile and cheery voice when speaking to every single customer. Even if it’s been a stressful and long day, I never give up smiling. A regular of mine comes in for her daily coffee and we stop to chat a bit.)

    Regular Customer: “So are you on medicine or something? How do you stay so chipper all the time?”

    Me: “Actually, I choose to act happy towards everyone. No medication required.”

    Regular Customer: “So you are ALWAYS happy, no matter what? That doesn’t sound possible.”

    Me: “Well, there are lots of reasons I keep smiling even if I am not having a great day. I know lots of people just need a sweet smile and some kind words to make a terrible day so much better and I like to think that’s what I do. Also, I learned from one of my psychology classes that the action of smiling releases chemicals in the brain that make you happier because the action of smiling is associated with happiness. Finally, when a customer is so persistent on being rude and mean to me it pisses them off when I continue to smile and be happy. It’s funny when they get upset that they couldn’t make me cry!”

    (The customer is easily thirty years my senior, probably more. She stares at me in awe.)

    Regular Customer: “I want to be like you when I grow up. Have a fantastic day Sunshine!”

    Coffee Cookie Kindness

    , | USA | At The Checkout, Awesome Customers, Awesome Workers, Food & Drink, Top

    (It is a busy Sunday morning, and I accidentally turn my register off. It takes about five minutes for the system to completely reboot and get back up and running. In that time a customer has pulled into my drive-thru lane.)

    Me: “Sorry, it should be just a minute before I can get your order in.”

    (As I say this, my computer crashes and I have to reboot it again. Since there is a line of customers ahead of them, they can’t pull up to the window to order either.)

    Me: *over the speaker* “I am so sorry about this! As soon as we get the line moving, I can get your order in at the first window.”

    Customer: “Don’t worry about it; we’re not in a hurry. Take your time!”

    (It takes two more minutes before I can get their coffee order in and they get to the first window to pay. They speak to my coworker.)

    Coworker: “Hello folks! Sorry it took so long. Your order has been paid for already, so go ahead and drive up to the next window.”

    Customer: “Paid for? Who paid for our order?”

    Coworker: “Actually, the girl that took your order felt so bad about her computer crashing she paid for your coffees.”

    (They leave a verbal thank you for me and leave. I think this is the end until an hour later the manager is screaming my name.)

    Manager: “What did you DO?!”

    Me: “I don’t know; what happened?”

    (The manager shows me the huge tray of piping hot homemade cookies. Apparently the customer’s wife decided to repay my kindness and made us all cookies! Best day of work ever!)

    Hard Drugs And Harder Pharmacists: The Comic

    | USA | At The Checkout, Awesome Workers, Bad Behavior, Comics, Crazy Requests, Criminal/Illegal

    Gift Carded And Dearly Departed

    | Tacoma, WA, USA | At The Checkout, Awesome Customers, Awesome Workers, Health & Body, Top

    (I am working as an assistant manager at a retail store. A customer comes in while it is slow, so I am able to pay a lot of attention to her, and find her exactly what she wants.)

    Customer: “Is it okay to pay by gift card?”

    Me: “Of course.”

    (I start ringing her in.)

    Customer: “I hate to use it though.”

    Me: “Oh really? Why is that?”

    Customer: “My mom gave it to me for my last birthday, and she passed away two months ago.”

    (I pause for a moment to make eye contact with her.)

    Me: “I’m so sorry to hear that. I lost my own mom a little over a year ago, so I know what you’re going through.”

    Customer: “Oh! I guess you do understand then. Does it get easier?”

    Me: “No. I still miss her horribly, and still want to pick up the phone and call her every single day. But I suppose I’m not as raw as I was. You’ll get to that point too, though you’ll always miss her.”

    Customer: “Yeah…”

    (I finish ringing her up, and swipe her gift card, which pays for everything. Afterwards, I bring her bag around the counter for her, and hand it to her.)

    Customer: “Can I… can I make a really strange request?”

    Me: “Sure.”

    Customer: “Can I keep the gift card?”

    Me: “Oh, of course you can!”

    (I hand it to her. She puts it back in the envelope that bears her name, and caresses it. I can see she’s on the verge of tears.)

    Me: “Right before my mom died, she gave me the package she never sent me for my birthday, which had some Avon perfume in it. I like the perfume, but I hardly ever use it, because I don’t want to have to throw away one of the last things she ever gave me.”

    Customer: “Oh, so you completely understand why I want to keep this!”

    Me: *eyes filling with tears* “Oh yes, ma’am, completely!”

    (We wind up chatting for close to 45 minutes, sharing stories about our moms. By the end of it, we’re both crying openly, but they’re good tears.)

    Customer: “I’ve taken up so much of your time; I’m sorry.”

    Me: “No, don’t apologize. I’m so glad you came in, and that you were willing to share with me!”

    Customer: “Can I… can I hug you?”

    Me: “Of course you can!”

    (We hug for a long time, with both of us still crying. She thanks me profusely, and vows to come back and ask for me especially. I never did see her again, as I quit not long after that, but it was a wonderful experience. I hope wherever she is, her grief has become less raw than it was when I saw her. I’ll always, always remember her as being one of the best customers I ever had.)

    Customer Service Is Free, Manners Are Priceless

    , | Toronto, ON, Canada | At The Checkout, Awesome Workers, Food & Drink

    (I do coffee machine demos. I’m in sales, not service. I have just come from doing a 12-hour shift before Christmas in an electronics store, where customers were rude and unpleasant, never mind ungrateful for the free coffee. I decide to pick up a burger at a drive-thru on my way home.)

    Fast Food Worker: “Hi, welcome to [fast-food place]. Can I take your order?”

    Me: “Yes, please. May I have [order]? Thanks.”

    Fast Food Worker: “Sure. That’ll be [price].”

    Me: “Thank you very much.”

    (I pull up to the window, pay, and receive my order.)

    Me: “Thank you so much.”

    Fast Food Worker: “So, you do work in customer service?”

    Me: “Yeah, how can you tell?”

    Fast Food Worker: “Only someone dealing with rude people all day says please and thank you as much as you!”

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