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  • Had It Up To Their Neck With Bad Customers
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    Category: Awesome Workers

    Bigotry Unleashed

    | Yonkers, NY, USA | Awesome Workers, Bigotry, Top

    (A gay couple has just met up in the restaurant and kissed each other upon arrival. Another customer has seen this and is obviously angry.)

    Angry Customer: “Damn f**s.”

    Gay Man: “Excuse me?”

    Angry Customer: “You heard me, you little s***. Let’s not make this into some little pride protest, okay? I have to accept that you’re going to live your lifestyle, and you have to accept that I’ve got freedom of speech.”

    Gay Man: *quietly* “Is it too much to ask for a little human decency?”

    Angry Customer: “Human? Listen up, what you’re doing is not human. I think I have the right to determine what I think is human.”

    (The manager shows up. He’s a quiet Italian man who I assume is conservative due to the Christian imagery and portrait of Reagan he keeps around the restaurant.)

    Angry Customer: *to the owner* “Hey, can you move either them or us to another table?”

    (Instead of responding to the angry customer, the owner instead speaks to his wife.)

    Owner: “I’m sorry ma’am, but we have a strict ‘no pets’ policy in my restaurant.”

    Wife: “Uh, I, uh, what? I don’t have a—”

    Owner: “Well, according to your talking monkey over here, I can determine who’s a human and who’s not. You bring an animal into my restaurant; I gotta assume it’s your pet.”

    (The angry customer storms out. When I left, the owner was giving his description, and copies of security camera footage, to the biggest crowd of police I’ve seen. Apparently it’s a bad idea to not pay your bill at a restaurant that gives free coffee to cops.)

    Offer Of A Lift Is Uplifting

    | The Netherlands | Awesome Customers, Awesome Workers, Food & Drink

    (It has been a very snowy day, and the pavements are dangerously slippery. I’m rounding up payment for a regular, but rather old and fragile customer, who has trouble walking.)

    Customer: “Well, I hope it’s not too bad outside.”

    Me: “You’re walking?”

    Customer: “Yes, my children are out of town, and I do need my shopping done.”

    Me: “My shift ends in about ten minutes, and I’m by car. If you want to wait for a bit, I can bring you home.”

    (My boss overhears this.)

    Boss: “Round up your shift; it’s quiet enough. You can go and bring her home immediately.”

    (I take the customer home. One week later, the customer comes in with a home-made apple pie.)

    Customer: “You went to the trouble of bringing me home, so I baked you this. Hope you enjoy it!”

    (And we did!)

    On The Straight And Narrow (Minded), Part 3

    | TN, USA | Awesome Workers, Bigotry, Love/Romance, Top

    (My uncle is gay, but isn’t flamboyant. He works as a service advisor at a car dealership. He is scheduling an appointment for an elderly customer.)

    Uncle: “Alright, so if you come in next week, we can fix your car. However, I am going to be on vacation next week, so you’ll need to see [other service advisor].

    Customer: “Ah, that’s alright. Where are you heading to?”

    Uncle: “I’m going to Cape Cod.”

    Customer: “Well, be careful up there.”

    Uncle: “Why?”

    Customer: “Cause up there’s Queersville.”

    Uncle: “Uh… excuse me?!”

    Customer: “Queersville; it’s full of f**s!”

    Uncle: *calmly* “Thank you for warning me. I’ll be sure to tell my boyfriend, cause he sure hates f**s!”

    Customer: *turns pales and leaves*

    Related:
    On The Straight And Narrow (Minded), Part

    Piecing Together An Apology

    | FL, USA | Awesome Workers, Bad Behavior, Crazy Requests

    (I’m the assistant manager currently helping out on the registers, when one of the new hires flags me down for help.)

    Me: “Hello. How can I help?”

    Coworker: “Yeah, she was wondering how much it would cost for us to put together everything.”

    (I glance at the cart and see that the customer, a woman in her early 40s, has a total of 11 furniture pieces, all of which require a lot of time to assemble.)

    Me: “Ma’am, I’m sorry, but unfortunately we don’t offer that particular service at this time.”

    Customer: “You’ve got to be kidding me. [Competitor] would put all of this together for me no problem. Main reason I’m coming here is because you all are cheaper.”

    Me: “Yes, and I thank you for choosing to shop with us today. I also know that [competitor] offers an assembly service and that they staff people who do nothing but assemble furniture for their customers. Unfortunately for us, we simply don’t have that kind of manpower or the space to take on that particular service.”

    Customer: “I don’t really care if you have the manpower or not! I have f***ing arthritis in my wrists. You honestly think I’d be asking for help if I could do it myself?”

    Me: “Of course not, ma’am. Before I go and ask the store manager if there is something that can be done, let me ask you something: are you needing these pieces assembled right away?”

    Customer: “Not really. How long would it take you think?”

    Me: “I imagine that we could do all this in a little over a week. Reason being is that we’d have various people working on your furniture in between customers. With 11 pieces here, it will take some time to put everything together.”

    (The customer reluctantly agrees on the wait time and the store manager agrees to have us assemble everything for free. I take her information and promise to call her whenever her furniture pieces are completed. The following day, she calls in and asks if we’re done yet. This repeats every day for the next four days. Finally I end up taking her phone call on the fifth day.)

    Me: “Hello, this is [me], how can I help you?”

    Customer: “You can help me by getting my damn furniture finished already. I bought everything last weekend and I have company coming in two days. What the h*** is taking so long? What do you think I’m paying you all for?”

    Me: “Ma’am, as I explained to you then, it will take some time for us to put everything together for you because we are low on staff and that it could take a little over a week. You said that that was fine. Secondly, we offered to do this for you free of charge, so you aren’t actually paying us to assist you. But on the positive side of things, we currently have more than half of your furniture assembled and I believe that we’ll be able to have everything put together in two more days if you’re willing to remain patient with us.”

    Customer: “You’re all lazy and incompetent! I’m going to have you all fired!”

    (The store manager, who has been sitting next to me the entire time, has heard all of this and immediately grabs the phone.)

    Store Manager: “Hi, this is the store manager. Now listen here, we have been more than patient with you. Just about every single employee I have, including myself, have agreed at one point or another to take time out of their incredibly busy schedules just to help you out because we value all of our customers. Not once from you have I heard a ‘please’ or a ‘thank you’, yet we still are willing to help out. However, I will not tolerate you berating my employees who are actually completing this project ahead of schedule. Now, if you still feel that we are not moving fast enough for your liking, you are more than welcome to come to the store, pick up your furniture and assemble the rest yourself. I’ll even help you load your car if you need the help.”

    (After more incoherent yelling, the customer hangs up. The next day she came in and apologized for her behavior, saying that it was uncalled for. She then went around the store and thanked each employee for being so helpful. Can’t say that I was expecting that.)

    Cold Hard Cash(iers)

    | GA, USA | At The Checkout, Awesome Workers, Bad Behavior, Food & Drink

    (My mother is a cashier at a popular liquor store. I stop by to drop off her lunch. The credit card machines have shut down and the manager is in the back trying to get them running. The employees have let their customers know they will have to pay cash until then. Some customers leave for another store; most went next door to the bank ATM to get cash. One customer, however, isn’t particularly happy about this.)

    Customer: “So, you’re telling me I have to walk all the way over to the ATM to get cash?”

    (Note: the bank is right next door.)

    Mom: “I’m sorry, sir, but the credit card machine is down for the moment. You can go to the ATM or go to another store.”

    Customer: *scoffs* “Fine.”

    (He leaves the store, and comes back a few minutes later with cash in his hand.)

    Customer: “I had to pay three dollars to get money out of that ATM! I better get a discount!”

    Mom: “I’m sorry, sir. I don’t have that authority.”

    Customer: “I don’t care! I better get one!”

    (He picks up a $50 Scotch and returns to my mom’s register; she rings him up.)

    Customer: “Hey, you didn’t give me my discount!”

    Mom: “Sir, I’m sorry but I can’t give you three dollars off because you made the choice to go to the ATM.”

    Customer: “B****, give me three dollars off!”

    (The store goes absolutely silent, and everyone is watching the exchange.)

    Me: “Don’t talk to my mother that way.”

    Mom: “I’ll tell you what I can do.” *takes scotch and puts it under her stand* “I can refuse to sell this to you.”

    Customer: “I want to see your manager!”

    Mom: “Fine.” *calls manager*

    Manager: *comes over* “What’s the problem?”

    Customer: “Your employee said, and I quote, “I won’t sell you s***!”

    Me: “No, she didn’t!”

    Mom: “Sir, I did not use that language towards you.”

    Customer #2: “I’m a witness, and she didn’t say that.”

    Customer: “I WANT A DISCOUNT!”

    Manager: “Sir, leave. Now.”

    Customer: “Give me my discount!”

    Manager: “If you don’t leave right now I will call the cops.”

    Customer: “Fine, call the cops! I don’t care!”

    (The manager, Customer #2 and I, pull out our cell phones.)

    Customer: “I’m never coming back!” *runs out of the store*

    Me: “What was his problem?”

    Customer #2: “That guy needs to pull up his skirt.” *smiles at my mom* “I’ll keep coming back for the wonderful customer service, and tough-as-nails cashiers!”


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