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  • September Theme Of The Month: Overheard!

    Category: Awesome Workers

    The Refund Is Complimentary

    | USA | Awesome Workers, Crazy Requests, Money

    Customer: “I don’t like my free gift; it looks cheap. I want to return it.”

    Customer Service Representative: “I am sorry to hear that. However, it was a complimentary gift. It was included free of charge.”

    Customer: “It’s just ugly! It is a piece of crap. I don’t want it. I want a refund.”

    Customer Service Representative: “If you wish to return it you will have to ship it back at your own expense. As I said, it was complimentary. BUT, I guess if you want to continue insulting it, it will negate the compliment. Be as rude to it as possible. Problem solved. Consider yourself refunded. Have a nice day!”

    Another Way To Water The Plants

    | TX, USA | Awesome Workers, Food & Drink

    (My dad is the customer in this one. He strongly dislikes lemon in water, which of course is a standard way of serving it in many restaurants. He’s noted that if he just says, “No lemon, please,” it often shows up with lemon anyway — servers are human, and it’s easy to forget a request and do it your standard way. He could just take it out, but he feels that it makes the water bitter, so rather than be THAT guy and insist on a new glass when this happens, he’s come up with a way to make the request memorable and thereby end up with un-lemoned water in the first place. I have to admit that it almost always works, and often gets a grin, but one young lady turned the tables on him.)

    Me: “I’ll have a [Diet Soda].”

    Dad: “I’ll have water, with no fruits and no vegetables in it.”

    (A couple minutes later, back comes our waitress, with my soda, and a glass of water … with a big ol’ stalk of broccoli stuck in it! She puts the drinks down, just like this is completely normal, starts to turn away, and then stops and snaps her fingers.)

    Waitress: “Oh, that’s right! You were the one who wanted no vegetables!”

    (And then while we were dying laughing, she took it away and brought the fruit-and-veggie-free water originally asked for. Definitely the best response ever to his little shtick.)

    Trust Is A Two-Way Street

    | Aldergrove, BC, Canada | At The Checkout, Awesome Workers

    (An elderly woman comes through my till and is writing a cheque to pay for her order, but is having difficulties with her shaky hands. I offer to write it for her.)

    Me: “All right, so the total was $62.83. If you would like to check it over yourself and sign it for me, please?”

    (She goes to take the cheque from me when a younger woman behind it snatches it from my hands and starts triple-checking the amount on the cheque and the computer screen, before handing it to the elderly woman to sign.)

    Young Woman: *snottily* “You just can’t trust some people.”

    Me: “Fair enough…” *to the elderly woman* “Here’s your receipt; see you next week!”

    (I quickly run the younger woman through, who says nothing the entire time. At the end of the transaction she hands me a $100 dollar bill. I hold it up to the light and start checking all of the security features, the younger woman glaring the entire time.)

    Me: “Like you said, you just can’t trust some people.”

    Must Be Super Baked

    | USA | Awesome Workers, Bizarre, Food & Drink

    (Our bakery is designed so that customers can see me working. There are large signs proclaiming BAKERY right above the employee door. One day I am bent over doing some intricate detail work on a trim. I am clearly wearing our uniform and appropriate apron.)

    Customer: “Do you work in the bakery?”

    (I don’t immediately respond, thinking they were addressing my coworker who is right there out on the sales floor.)

    Customer: “Excuse me! Do you work in the bakery?”

    Me: *look up with a slightly incredulous look on my face* “Yes. What can I help you with?”

    (The customer asks a question which I cheerfully answer and they leave. I immediately start laughing. My coworker gives me an inquisitive look.)

    Me: “I don’t know why I keep getting that question. Next time I’m going to panic and say ‘OH, GAWD, I’M SLEEP-DECORATING AGAIN! How did I get here?!'”

    (We laughed and shook our heads and continued working in our bakery, which we then dubbed ‘The Fakery.’)

    The Signs Of Change

    | Omaha, NE, USA | At The Checkout, Awesome Workers, Language & Words

    Me: “Paper or plastic?”

    Customer: “Paper.” *after some consideration* “No, plastic.”

    (My bagger obviously doesn’t catch the change, and continues bagging in paper.)

    Customer: “Excuse me!” *snaps her fingers in front of the bagger’s face* “Weren’t you listening? I want plastic! Not paper! You should be paying attention!”

    (My bagger, startled, gives her a confused look and starts signing something, indicating that he’s deaf. The woman goes extremely pale.)

    Customer: “Uh, thank you. Goodbye.” *she grabs her bags, still paper, and rushes out of the store*

    (My bagger then slides me a note that says:)

    Note: “What I said to that woman was so rude.”

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