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    Category: Awesome Workers

    Good Customer Service Is Saving The Girl

    , | ON, Canada | Awesome Workers, Bad Behavior, Family & Kids, Food & Drink, Top

    (I am working the cash register at a fast food restaurant when a girl no older than 15 comes up to order.)

    Girl #1: “I’ll have a number three with a [Soda], please.”

    Me: “Sure. Will that be everything?”

    Girl #1: “Umm… no, actually. I think I was followed here. If you see some girls come in and bother me, can you ask them to leave?”

    Me: “I’ll see what I can do.”

    (The girl takes her food over to the only table where she can be easily seen by all of the front counter staff, and she takes out some homework. Less than five minutes later, three girls come in, go straight to Girl #1′s table, and start talking to her. In the 30 seconds it takes to ask my manager for permission to kick the group out, Girl #1 has started crying.)

    Me: *to the group* “You guys are harassing this girl. I’m going to have to ask you to leave.”

    Girl #2: “It’s okay. We know her.”

    Me: “No, it’s not okay. You can’t be harassing paying customers.”

    Girl #2: “We can buy something. We’ll be paying customers, too.”

    Me: “Too late. I won’t just stand back and watch while you harass this girl. If you don’t leave right now, security will be called and you’ll be banned from the property.”

    (As our restaurant was located in a mall parking lot, being banned from the property also meant being banned from the mall, so they left pretty quickly with no more argument. Since Girl #1 was still extremely upset, my manager let me give her a free milkshake and sit with her for a bit until she calmed down.)

    Me: “So, what was that all about? Do you know those girls?”

    Girl #1: “They go to school with me. I live in a group home. Ever since they found out, they’ve been following me around and making fun of me for it. I’ve been looking for a quiet place to do my homework for weeks. I can’t do it at the home; it’s too noisy, and I get no privacy there. And I’ve been to a few different coffee shops, and restaurants, and even the library, but they follow me everywhere, and no one has ever kicked them out, because they’re never loud or disruptive. This is the first place to help me.”

    (I let Girl #1 get back to her homework. After that, she came in a few times a week to do homework. I let the managers and other staff know of her situation, so there was always someone there for Girl #1 to talk to or someone to threaten the bullies with banishment from the mall if they ever came back, which they didn’t.)

    Not Skirting Around The Issue

    | Lake George, NY, USA | Awesome Workers, Bigotry, Spouses & Partners

    (An older customer, maybe in his 50s, walks in to my female clothing store.)

    Me: “Hello! How are you today?”

    Customer: “Don’t worry. I’m not a cross-dresser or anything. I’m just looking for my wife”

    (He says the first half in a very derogatory tone of voice.)

    Me: *smiles sweetly* “Well, if it’s any consolation, I think you’d look great in a skirt!”

    (The customer glares at me and leaves!)

    Doesn’t Quite Have X-Ray Vision

    | Durant, OK, USA | Awesome Workers, Health & Body, Money

    (I am the customer in this story. About a month or so ago I hurt my leg at work. After a long, drawn out process I have been sent by a safety development worker to a clinic that specializes in x-rays instead of just going into the hospital. I show up at least 15 minutes early, fill out the paperwork they give me, and wait at least 30 minutes to be checked in, per the usual. They check my weight, height, and health conditions, and then I’m waiting in the little room. Another few minutes later the doctor comes in and looks me over, and then sends me to get my x-rays. I’m sent back to the room where the doctor meets up with me and gives me good news. At this point I am ready to head on home, in my over-eagerness I almost passed the nurse that needed to check me out.)

    Nurse: “Hold on. I need your name.”

    Me: “Oh sorry.” *gives my name*

    Nurse: *types into the computer* “Okay, that will be $113.”

    Me: “Uh, I… don’t have any money.”

    (At this point the woman who checked me in pipes up giving me an incredulous look.)

    Woman: “How could you come in here expecting not to pay? Everyone has to pay for visits.”

    Me: “Well, for one this was worker’s comp and two, I’m Choctaw Indian. The Nation covers my bills. I’ve never had to pay for clinic visits, ever! My safety development worker from Choctaw Nation told me to come here too.”

    Woman: “Choctaw Nation never sends people here.”

    Me: “Well they told me Dr. Grider’s urgent care clinic.”

    Woman: *pauses* “This isn’t Dr. Grider’s clinic.”

    Me: “… Oh.”

    Nurse: “He’s next door.”

    Me: “… Oh.”

    (I got checked out by the wrong clinic. I was mortified. They took my information anyway and ended up giving me my x-rays to take next door to where I was supposed to be 40 minutes before. If I had just looked next to the ‘Urgent Care’ clinic sign I would have seen the ‘Dr. Grider Orthopedics’ sign right alongside it. Gosh, ladies. I’m so, so, sorry for the trouble I caused!)

    Left Holding The Bag

    | QLD, Australia | At The Checkout, Awesome Workers, Theme Of The Month

    (Many of our customers bring their own bags for their purchases, so we always ask if they need a bag before we start putting their purchases into one. A customer walks up to the register.)

    Customer: “Just these today, please.”

    Me: “Sure. This is a popular range! I love it, too. Do you need a bag for these?”

    Customer: *sounding annoyed* “No, I said just these! I don’t want anything else!”

    Me: “Oh, sorry, I wasn’t trying to sell you anything. I meant something to carry them in: a free bag, or did you bring your own?”

    Customer: *sighing and rolling her eyes* “I said nothing else! Just these.”

    Me: “Okay, just checking. I thought you’d misheard me. It’s fantastic so many people these days are bringing their own to help save the environment.”

    Customer: “Yes…”

    Me: “There’s all sorts of ones that fold up so small now; it’s best to ask as they’re often hidden away. My friend has one that folds up into a strawberry key-ring.”

    Customer: “Okay…”

    (I finish scanning the items and process the payment. The customer stares blankly at me.)

    Me: “Um, you did say you wanted to put them in your bag?”

    Customer: “I don’t have a bag. Don’t you have one?”

    Me: “Sure. Sorry, I thought you said you had one. That’s what I was asking you about when you came up to the register.”

    Customer: “Oh, sorry, I wasn’t listening. I suppose you get that a lot…”

    Taking Action On The Distraction

    , | Estado de México, Mexico | Awesome Workers, Food & Drink, Theme Of The Month

    (I’m the customer in this story. I’ve come to the mall and on the way out I visit a stall that makes crêpes.)

    Me: “Yeah, I’d like a ham with manchego one, please.”

    Worker: *Inputs the order in the computer* “Would you like chipotle or jalapeño, sir?”

    (I’ve wandered into my own thoughts and don’t listen.)

    Worker: “Sir?”

    Me: *snapping back* “Uh?”

    Worker: “Chipotle or jalapeño, sir?”

    Me: “Yes.”

    (The worker stares at me awkwardly and then I realize what I just said.)

    Me: “Sorry, sorry! Chipotle, please.”

    (The rest of the transaction goes without any trouble and then they proceed to make the crêpe.)

    Worker: “You tell me how much chipotle do you want, sir.”

    (I look at her dabbing a little of the stuff and then adding more and more.)

    Worker: “Uh… are you distracted again?”

    Me: “Not this time. I just like it spicy.”

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