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    Category: Awesome Workers

    Left Holding The Bag

    | QLD, Australia | At The Checkout, Awesome Workers, Theme Of The Month

    (Many of our customers bring their own bags for their purchases, so we always ask if they need a bag before we start putting their purchases into one. A customer walks up to the register.)

    Customer: “Just these today, please.”

    Me: “Sure. This is a popular range! I love it, too. Do you need a bag for these?”

    Customer: *sounding annoyed* “No, I said just these! I don’t want anything else!”

    Me: “Oh, sorry, I wasn’t trying to sell you anything. I meant something to carry them in: a free bag, or did you bring your own?”

    Customer: *sighing and rolling her eyes* “I said nothing else! Just these.”

    Me: “Okay, just checking. I thought you’d misheard me. It’s fantastic so many people these days are bringing their own to help save the environment.”

    Customer: “Yes…”

    Me: “There’s all sorts of ones that fold up so small now; it’s best to ask as they’re often hidden away. My friend has one that folds up into a strawberry key-ring.”

    Customer: “Okay…”

    (I finish scanning the items and process the payment. The customer stares blankly at me.)

    Me: “Um, you did say you wanted to put them in your bag?”

    Customer: “I don’t have a bag. Don’t you have one?”

    Me: “Sure. Sorry, I thought you said you had one. That’s what I was asking you about when you came up to the register.”

    Customer: “Oh, sorry, I wasn’t listening. I suppose you get that a lot…”

    Taking Action On The Distraction

    , | Estado de México, Mexico | Awesome Workers, Food & Drink, Theme Of The Month

    (I’m the customer in this story. I’ve come to the mall and on the way out I visit a stall that makes crêpes.)

    Me: “Yeah, I’d like a ham with manchego one, please.”

    Worker: *Inputs the order in the computer* “Would you like chipotle or jalapeño, sir?”

    (I’ve wandered into my own thoughts and don’t listen.)

    Worker: “Sir?”

    Me: *snapping back* “Uh?”

    Worker: “Chipotle or jalapeño, sir?”

    Me: “Yes.”

    (The worker stares at me awkwardly and then I realize what I just said.)

    Me: “Sorry, sorry! Chipotle, please.”

    (The rest of the transaction goes without any trouble and then they proceed to make the crêpe.)

    Worker: “You tell me how much chipotle do you want, sir.”

    (I look at her dabbing a little of the stuff and then adding more and more.)

    Worker: “Uh… are you distracted again?”

    Me: “Not this time. I just like it spicy.”

    Your Biggest Bugbear

    , | Danvers, MA, USA | Awesome Workers, Bad Behavior, Food & Drink

    (It is my last week working as a waiter at a nice restaurant/bar before heading off to college. Late Friday afternoon, eight men in suits and ties come in for food and drinks. A couple minutes after serving their cocktails, one of them calls me to the table, stands up, and starts shouting.)

    Customer: “What’s the meaning of this? There’s a bug in my drink!”

    Me: “I’m so sorry sir. I’ve never seen that happen before.”

    (For the next five minutes he rants and raves. I apologize every time he’ll let me get a word in, but he won’t let up. He’s apparently trying to impress his companions, but they’re all rolling their eyes in embarrassment at his hysterics. Finally, he reaches the end of his tantrum.)

    Customer: “You should be fired for serving a drink with a bug in it. It’s completely unacceptable. Take this back and bring me another one. Get me another one, right now!”

    Me: “Certainly, sir. Of course.”

    Me: *turns to leave, hesitates, turns back to the customer* “To make sure I’ve got this right, sir, is that another bug or another drink you would like?”

    Customer: “…”

    Companions: *burst out laughing*

    (The customer turns red. He never said another word. The group left me a nice tip.)

    The Perfect Answer

    | Newark, DE, USA | Awesome Workers, Geography

    (Two customers come into my store.)

    Me: “Hey, guys, if you have any questions just let me know.”

    Customer #1: “What’s the capital of Bolivia?”

    Me: “That’s one I don’t know off the top of my head.”

    Customer #1: “You said any question!”

    Me: “Yeah, I did, but I never said I’d have the answer.”

    Customer #2: *looks at customer #1* “That’s true, she didn’t say she’d have the answer.”

    Customer #1: “D*** it!”

    Getting Owned By The Owner, Part 6

    | Brighton, England, UK | Awesome Workers, Criminal/Illegal, Food & Drink, Wild & Unruly

    (I’m a waitress at a café. We have a really moody customer who just keeps complaining about everything. He asks for the manager but our owner, who is usually really sweet, kind, and caring, goes out to him. The customer and his daughter are sitting at our pavement area. I follow to clear some tables.)

    Owner: “Sir, I’ve been told there’s a problem. How can I help?”

    Customer: “It’s ridiculous! I wanted a can of drink and you only have bottles; my sandwich was so over-filled half of it fell out when I bit it; and my daughter’s milkshake is so cold she can’t drink it! We asked for…”

    (Just then we hear shouting coming from another restaurant about 10 doors down.)

    Other Café: “Stop him! Stop the kid on the bike! He stole my bag!”

    (My boss suddenly flings her arm out and smacks the kid on the bike in the face with the tray she’s holding, sending him flying off his bike, with the stolen bags around his wrist. Everyone just stops what they’re doing and stares, silently. The other café customers come running and we soon hear police sirens. My boss then turns to the grumpy customer.)

    Owner: “You were saying, sir?”

    Customer: “Er… you know what? It’s a bit crazy now. I think we’ll just go…”

    Related:
    Getting Owned By The Owner, Part 5
    Getting Owned By The Owner, Part 4
    Getting Owned By The Owner, Part 3
    Getting Owned By The Owner, Part 2
    Getting Owned By The Owner

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