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  • Category: Awesome Workers

    Crazy Requests Only Go In One Direction

    | UK | At The Checkout, Awesome Workers, Crazy Requests

    (I work in a shop that sells comics, video games, trading cards, and assorted trinkets related to the culture around them. I work in the back where I test incoming consoles to check for issues. Between the back and the front is a small hole in the wall where I see a customer with a problem.)

    Coworker: “That’s gonna be £32.20.”

    Customer: “Wait, I have the deal here.”

    (The place is running a small deal where you get 10% of the cheapest item if you present a flyer with the deal written on the back. My coworker proceeds to change the price accordingly. I get called to the front while the customer speaks to the owner. After hearing him rant for about five more minutes:)

    Customer: “I can’t believe you advertize a deal and not follow up on it. The [Competing Store] down the road would give me all this for free for all the trouble. What can YOU do for me?”

    Me: “Give you directions to [Competing Store]?”

    A Development For The Lesser Developed

    | Manila, Philippines | Awesome Workers, Bigotry, Technology

    (I am a technical support person for an ISP in Australia. Customers often ask us where the calls are routed to. They really don’t mind as long as you help them but this one is just different. After walking an irate customer through the troubleshooting steps:)

    Customer: “Where is this call routed to?”

    Me: “Your call has been routed here in the Philippines.”

    Customer: *in a rude tone* “So, I’m basically talking to a monkey?”

    Me: “Yes, sir. A monkey who’s teaching you how to use your pocket wifi.”

    Customer: “…” *click*

    Their Attitude Stinks

    | USA | Awesome Workers, Crazy Requests, Health & Body

    (An order comes to my pharmacy for a well-known antibiotic. This antibiotic is known to smell exactly like rotten eggs, so most of us just hold our breath while we count it and try not to think about it too much. We dispense it to a woman who is picking it up for her teenage son. Everything is normal and she leaves with the prescription, but about 10 minutes later she comes stomping back into the pharmacy, pretty much shoves the person that I am currently helping out of the way, and throws the bottle of medication on the counter.)

    Customer: “I want to speak to your manager right now! You guys gave me rotten medication!”

    Me: “Really? Let me look at the expiration date on your bottle. Normally we don’t keep anything that has one less than a year away.”

    (I look at the bottle and see that the pharmacist wrote a date of over a year away, and I go over to our stock bottle and check and the numbers correspond with each other.)

    Me: “Hmm. Well, ma’am, it doesn’t look like this medication is expired but I will have the phar—”

    Customer: “You are just lying! I mean, come on and open that bottle! It smells totally rotten! I can’t believe that you would ever give someone bad medication! My son is very very ill!”

    Me: “Oh, that’s just because the active chemical that is in this medication has a bad smell. Trust me, I wish there was something that we could do about it back here, too. Most of us hold our breath while we count it.”

    Customer: “Stop ****** lying to me. You just don’t want to admit you did something wrong! I will have your job for this, b****!

    (At this point the pharmacist who has been listening the whole time walks over.)

    Pharmacist: “Ma’am, while I don’t like the fact that you are calling my staff names like that I will let you know two things. One is, certain chemicals have a bad smell. It’s just a fact of life. So, while I know that smell is unpleasant, it’s just one of those side effects that come with being able to take medications that will help your sick son. I assure you it’s supposed to smell that bad. If it didn’t, it wouldn’t work right. Two, since you don’t seem to want to listen to my employees and call them awful names, this will be the last time that you or any members of your family can shop or fill any type of medication here. Maybe in the future you can learn how to treat people the way you want to be treated.”

    (The woman proceeded to turn bright red with embarrassment and tried to apologize, but my boss wouldn’t hear it. That was almost two years ago and he still will not allow her or her family to fill their prescriptions at his pharmacy.)

    Should Have Maintained Radio Silence

    | USA | Awesome Workers, Criminal/Illegal, Technology

    (I work in a stereo shop in a not-so-savory neighborhood. We see stolen radios A LOT. It’s really obvious when one is stolen. We also log EVERY serial number sold, just in case.)

    Customer: “I just bought this from my friend. I need it installed.”

    Me: “Okay, what kind of car is it going into?”

    Client: *gives car info: an older Nissan pickup*

    Me: “Well, this is from a Toyota, so we can’t reuse the parts still on it. We’re going to need new install parts. It also looks like the main radio harness is missing, as is the faceplate.”

    (Faceplates are removable as a security feature. They basically cost as much as the radio does, just to prevent theft. Harnesses are almost always left behind when stolen because they unclip and thieves think ‘how much could it be?’)

    Me: “Check with your ‘friend’ if he has them. Otherwise it’s $150, plus $65 for the install and install parts.”

    Customer: “$150!? Are you f***** kidding me!?”

    Me: “No, sir. $40 for the harness, $110 for the faceplate. I can have them here in three-to-five days; it’s a special order.”

    Customer: “Well, how much is this radio?”

    Me: “They’re on sale right now for $129.99. Install is the same price; I still need the same parts.”

    Customer: “That’s f****** crazy! I just paid $50 for this. You’re telling me the parts cost more than a new one!?”

    Me: “Well, that would be a great deal if you bought a radio with all the parts. For half a radio, it sounds like you got scammed by your friend. The parts cost so much as a deterrence to theft.”

    Customer: *just stares; I struck a chord with those words*

    Me: “So would you like me to order the parts? Or would you like to just get the same one installed, brand new, with a warranty, for less?”

    Customer: “I’ll take the new one.”

    (The customer hands me his keys and gives all his info: name/address/phone number.)

    Me: “Great, I’ll give you a call as soon as it’s done.”

    (He left. I ran the serial; it was sold by us. I called the client. He confirmed his car was robbed, even faxed a police report. We called the police and informed them we recovered stolen property. Moral of the story is, we called him down, he paid for the work, walked out, sat in his car (with the stolen radio still in it) and was arrested in our parking lot. Caught a thief, and sold him a radio at full price, with install. Customer who got robbed gave me a $100 tip. Not a bad day.)

    Speaking The Same Amount Of The Same Language

    | ON, Canada | Awesome Customers, Awesome Workers, Language & Words

    Customer: “Bonjour! Comment ca va?”

    Me: “Ca va bien, et toi?”

    Customer: “Ca va bien!”

    Me: “That’s it. That’s all I got. That’s all I know how to say.”

    Customer: “Me, too!”

    Me: “Well, we really sounded like we knew what we were talking about, didn’t we?!”

    Customer: “We sure did!”

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