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    Category: Awesome Workers

    A Healing Cup Of Coffee

    | SC, USA | Awesome Workers, Family & Kids, Food & Drink, Top

    (It’s the week before finals, and my sister and I are both feeling the stress. We end up driving out to the nearest coffee chain with an armload of homework. I’ve only been there twice, but my sister frequently refers to it as probably the nicest branch of this coffee chain ever, by which she always means the people there. We order our drinks and sit down on a little couch in the corner. We end up waiting for a really long time, and people who have ordered after us are getting their drinks before us. My sister looks up from her computer.)

    Sister: “This is very unusual for them.”

    (About 20 minutes later, the woman who took our orders hurries over with our drinks and gift cards, apologizing profusely. Evidently, the ticket had gotten lost or something like that.)

    Cashier: “I am so sorry about this! Just take these to any [Coffee Chain], and you’ll get a drink for free.”

    Me: “Oh, it’s all right; we weren’t waiting THAT long!”

    (My sister and I try to reassure her that we’re not upset. She starts to walk away, then stops. She looks at my sister and I quizzically.)

    Cashier: “Sorry, but… are you two twins?”

    Sister: “Yes, we are!”

    Cashier: “My husband is a twin. Was a twin. His sister died really recently and…” *she stops for a moment to compose herself* “And yesterday was the first time he’s had to celebrate his birthday without her.”

    (My sister and I both express our sympathy and condolences, and she kind of laughs.)

    Cashier: “I don’t even know why I’m telling you this.”

    Me: “Maybe that’s why the drinks were delayed; because you needed someone to talk to.”

    (Maybe it was an odd statement, but I really felt that if the drinks were on time, she wouldn’t have been able to talk to us about being a twin and losing a twin. Ma’am, I hope you and your husband are doing better now, wherever you are. Thank you for the gift cards!)

    Read Your Food For Thoughts

    | Somerset, England, UK | At The Checkout, Awesome Workers, Food & Drink, Geeks Rule

    (I work Saturdays at a local pub and it tends to be a very quiet shift. The chef comes up to the bar to check the evening’s reservations just as a customer is ordering.)

    Customer: “Can I have the ham and tomato baguette, but no tomato?”

    (I look to the chef and he nods.)

    Me: “Certainly.” *hits button for ham and tomato baguette* “What table was that?”

    Customer: “Table six.”

    (The chef leaves, giving me a thumbs up so I know he knows what to do.)

    Me: “Okay that’s [price].”

    Customer: *handing over the money* “Don’t you have to write a note?”

    Me: “A note?”

    Customer: “On the till, don’t you have to write a note letting the chef know?”

    Me: *hands them their change* “No, he already knows.”

    Customer: “How? Is he psychic?”

    Me: “He was the guy that was just up here. He heard you.”

    Customer: *walking away, muttering* “More fun when I thought he was psychic.”

    Transcending Bigotry

    | Yorkshire, England, UK | Awesome Workers, Health & Body, Top

    (I am in a bank after losing my purse, looking visibly distressed, in the queue after dealing with a customer service agent that was no help.)

    Bank Teller: “May I help you, sir?”

    Me: “I’m sorry, but I’m not a ‘sir.’”

    Bank Teller: “Oh. Do you mind if… I… uh…”

    Me: “Ask if I’m transgender?”

    Bank Teller: “Yes.”

    Me: “Yes, I am. I have just lost all my cards, and I can’t get replacements issued, because they’re saying I’m not who I say I am.”

    Bank Teller: “That’s fine. Someone I’m close to faces similar issues to you. If you can just confirm some security details, I can get you some new cards and give you some money from your account.”

    Me: “Brilliant, thank you.”

    (After confirming my details:)

    Bank Teller: “I have an idea; I could place a note on your account. It may not help, but next time you could mention that if they look in the customer notes that you are a transgender person. Here:” *shows me some text on the screen*

    Me: “That’s perfect. Thank you.”

    Bank Teller: “No worries. You shouldn’t be faced with more problems when you’re already having a bad day.”

    (Thank you, anonymous bank teller. You restored my faith in humanity!)

    Last Name Last Thought

    | Franklin, TN, USA | At The Checkout, Awesome Customers, Awesome Workers

    (I’ve worked retail for years, but this is my turn at being the clueless customer. This store can look up your membership card with your name and phone number. I am currently wearing my name tag, which has only my first name on it.)

    Associate: “Oh, you work at [Other Store]. You must know [Coworker], who used to work here!”

    Me: “Oh, yeah, [Coworker]‘s great! Oh, I have a membership card, but I don’t have it on me.”

    Associate: “What’s your last name?”

    Me: “I’m not sure… [My Name], I think.”

    Associate: “…”

    Me: “Oh, my God, I’m sorry! I thought you were asking for [Coworker]‘s last name! Sorry! Do I win the award today?”

    Associate: “Not even the strangest thing that’s happened today.”

    Good Customer Service Is Saving The Girl

    , | ON, Canada | Awesome Workers, Bad Behavior, Family & Kids, Food & Drink, Top

    (I am working the cash register at a fast food restaurant when a girl no older than 15 comes up to order.)

    Girl #1: “I’ll have a number three with a [Soda], please.”

    Me: “Sure. Will that be everything?”

    Girl #1: “Umm… no, actually. I think I was followed here. If you see some girls come in and bother me, can you ask them to leave?”

    Me: “I’ll see what I can do.”

    (The girl takes her food over to the only table where she can be easily seen by all of the front counter staff, and she takes out some homework. Less than five minutes later, three girls come in, go straight to Girl #1′s table, and start talking to her. In the 30 seconds it takes to ask my manager for permission to kick the group out, Girl #1 has started crying.)

    Me: *to the group* “You guys are harassing this girl. I’m going to have to ask you to leave.”

    Girl #2: “It’s okay. We know her.”

    Me: “No, it’s not okay. You can’t be harassing paying customers.”

    Girl #2: “We can buy something. We’ll be paying customers, too.”

    Me: “Too late. I won’t just stand back and watch while you harass this girl. If you don’t leave right now, security will be called and you’ll be banned from the property.”

    (As our restaurant was located in a mall parking lot, being banned from the property also meant being banned from the mall, so they left pretty quickly with no more argument. Since Girl #1 was still extremely upset, my manager let me give her a free milkshake and sit with her for a bit until she calmed down.)

    Me: “So, what was that all about? Do you know those girls?”

    Girl #1: “They go to school with me. I live in a group home. Ever since they found out, they’ve been following me around and making fun of me for it. I’ve been looking for a quiet place to do my homework for weeks. I can’t do it at the home; it’s too noisy, and I get no privacy there. And I’ve been to a few different coffee shops, and restaurants, and even the library, but they follow me everywhere, and no one has ever kicked them out, because they’re never loud or disruptive. This is the first place to help me.”

    (I let Girl #1 get back to her homework. After that, she came in a few times a week to do homework. I let the managers and other staff know of her situation, so there was always someone there for Girl #1 to talk to or someone to threaten the bullies with banishment from the mall if they ever came back, which they didn’t.)

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