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    Category: Awesome Workers

    Cold Hard Cash(iers)

    | GA, USA | At The Checkout, Awesome Workers, Bad Behavior, Food & Drink

    (My mother is a cashier at a popular liquor store. I stop by to drop off her lunch. The credit card machines have shut down and the manager is in the back trying to get them running. The employees have let their customers know they will have to pay cash until then. Some customers leave for another store; most went next door to the bank ATM to get cash. One customer, however, isn’t particularly happy about this.)

    Customer: “So, you’re telling me I have to walk all the way over to the ATM to get cash?”

    (Note: the bank is right next door.)

    Mom: “I’m sorry, sir, but the credit card machine is down for the moment. You can go to the ATM or go to another store.”

    Customer: *scoffs* “Fine.”

    (He leaves the store, and comes back a few minutes later with cash in his hand.)

    Customer: “I had to pay three dollars to get money out of that ATM! I better get a discount!”

    Mom: “I’m sorry, sir. I don’t have that authority.”

    Customer: “I don’t care! I better get one!”

    (He picks up a $50 Scotch and returns to my mom’s register; she rings him up.)

    Customer: “Hey, you didn’t give me my discount!”

    Mom: “Sir, I’m sorry but I can’t give you three dollars off because you made the choice to go to the ATM.”

    Customer: “B****, give me three dollars off!”

    (The store goes absolutely silent, and everyone is watching the exchange.)

    Me: “Don’t talk to my mother that way.”

    Mom: “I’ll tell you what I can do.” *takes scotch and puts it under her stand* “I can refuse to sell this to you.”

    Customer: “I want to see your manager!”

    Mom: “Fine.” *calls manager*

    Manager: *comes over* “What’s the problem?”

    Customer: “Your employee said, and I quote, “I won’t sell you s***!”

    Me: “No, she didn’t!”

    Mom: “Sir, I did not use that language towards you.”

    Customer #2: “I’m a witness, and she didn’t say that.”

    Customer: “I WANT A DISCOUNT!”

    Manager: “Sir, leave. Now.”

    Customer: “Give me my discount!”

    Manager: “If you don’t leave right now I will call the cops.”

    Customer: “Fine, call the cops! I don’t care!”

    (The manager, Customer #2 and I, pull out our cell phones.)

    Customer: “I’m never coming back!” *runs out of the store*

    Me: “What was his problem?”

    Customer #2: “That guy needs to pull up his skirt.” *smiles at my mom* “I’ll keep coming back for the wonderful customer service, and tough-as-nails cashiers!”

    Why Nurses Should Rule The World, Part 3

    , | AB, Canada | Awesome Workers, Bad Behavior, Top

    (I arrive at work an hour and a half early because I forgot what time I started. I decide to sit in the lobby and have lunch before my shift. I notice that the trash can is in dire need of being emptied and that the front counter is busier than usual. I start to tie the bag up, when a customer screeches at me.)

    Customer:What do you think you’re doing?”

    Me: “Just changing the garbage, ma’am. It was full to overflowing and it was too busy for someone to leave their post and do it.”

    Customer: “You don’t have to do that young man! You’re not one of these dropouts that lives in their parent’s basements who can’t do anything better with their lives! What are you taking?”

    Me: “I’m planning on becoming an licensed practical nurse. But, ma’am, I don’t just go to school. I work to pay my bills. As a matter of fact, I live in a condo my mother owns. She does not live with me, and I pay rent to her. I pay for my electricity, my internet, and my heating. How do I earn the money for this you ask?”

    (At this point I remove my hat from my bag, put it on and remove my coat, revealing that I am dressed in my work uniform.)

    Me: “I work here, taking whatever hours I can get. A student without anything on their resume will take any job they can. ”

    (I point to one of my coworkers who is mopping the floors at the back of the store.)

    Me: “She’s a neuroscience student. Just like me she has bills to pay. Please remember in the future that people who work in fast food are not always drop outs, but more often than not students trying to fund their education. If you’ll excuse me, I’m going to take out this trash, unless you would like me to help extract your foot from your mouth first.”

    (Flustered and obviously embarrassed, the customer leaves the store in a hurry. My manager, who is also a classmate of mine, speaks with me once I return from the dumpsters.)

    Manager: “Technically, you could be fired for badmouthing a customer while on the job like that.”

    Me: “Technically, I’m not working right now! I haven’t clocked in, and my shift’s not for another half hour.”

    Manager: “Well then, brave citizen, how does free apple pie sound?”

    (I accepted, of course. You just don’t say no to free pie!)

    Related:
    Why Nurses Should Rule The World, Part 2

    Assembling Your Change

    | Leicester, England, UK | Awesome Customers, Awesome Workers, Geeks Rule, Theme Of The Month

    (I am in the queue for popcorn. A young red-headed woman wearing a ‘Stark Industries’ t-shirt is ahead of me. She get’s her snacks and moves away.)

    Cashier: “Hey, miss! Excuse me!”

    (She’s fiddling with two drinks and a large popcorn and doesn’t seem to notice him calling her. He comes around the counter.)

    Cashier: “Excuse me! Hey! Miss Potts!”

    (This gets her and she half turns around.)

    Cashier: “Miss Potts, you forgot your change.”

    Red Head: “Oh, thank you!”

    Cashier: “Will that be all Miss Potts?”

    Red Head: “That will be all, Mr. Stark.”

    (She gives him a nod and a smile and moves off. He comes back behind the counter and turns to me, then laughs. I am wearing a Captain America T shirt.)

    Cashier: “And what can I get for you, Captain Rogers?”

    One Size Fits All

    | Halifax, NS, Canada | Awesome Workers, Top

    (A man comes to the counter and places two dresses on the counter: one sized XS and one sized XXL.)

    Me: “Are these dresses both for the same woman?”

    Customer: “Yes.”

    Me: “Oh, okay. These are both very different sizes, so they are not likely to fit the same person. What size does she usually take?”

    Customer: “Um… I’m not sure.”

    Manager: “Well, does she look more like me or more like her?”

    (Note: my manager is quite small, and I am quite big.)

    Customer: “Um… uh… I’m sure these will be fine.”

    Me: “Sir, because the price is marked down on these dresses they will be Final Sale, so you will not be able to return them if they are not the right size. Are you sure we can’t help you?”

    (The customer looks around furtively, then leans in close so that only my manager and I can hear what he is saying.)

    Customer: “These dresses are for me, actually.”

    (My manager looks at me, and I at her, and then she turns to the customer and speaks a very matter of fact voice.)

    Manager: “Why don’t you go try them on, then?”

    Customer: “Really? Would that be okay with you?”

    Manager: “Of course! Let me get you started with a fitting room.”

    (I spend the next hour bringing this man dresses to try on and he had a lovely time! He introduced himself to me and thanked us profusely for being so understanding and helpful. He left with four dresses, all of which fit him to a tee, and he came back regularly after that.)

    Suited To The Role

    | San Francisco, CA, USA | Awesome Workers, Bigotry, Top

    (I work the floor at an independently-owned menswear store. The owner, my boss, spends a lot of time at the shop, and tries to keep prices as low as possible to help our city’s large homeless population get good job interview clothes. A clearly homeless man is wandering around the store. The other patrons are giving him looks.)

    Customer: “Excuse me, sir?”

    Me: “Yes, ma’am?”

    Customer: “I think you may want to call security. That… bum over there, he keeps feeling the suits and muttering to himself. I’m just sure he’s planning to steal one.”

    Me: “Well, ma’am, I think that’s quite unlikely.”

    Customer: “Oh, come on, you know how they are! I mean, I’d keep an eye on him even if he wasn’t homeless!”

    (The homeless man in question happens to be Hispanic.)

    Me: “We don’t discriminate here, ma’am.”

    Customer: “Well, I’m sure the owner would want to hear about this!”

    (I give in and call him over. The customer explains her concerns. As a black man, my boss isn’t happy with her racism, but agrees to talk to the homeless man.)

    Owner: “Excuse me, sir, are you finding what you need?”

    Homeless Man: “Well, not really. I’m hoping for something versatile in a dark or navy wool, but most of the options in my size are cut American style instead of European, which fits me a little better. Not to mention they’re all pinstriped, which I really don’t have the build for, you know?”

    Owner: “I… yes, I understand. I think we may have some options over here, if you’ll follow me. How did you know all that?”

    Homeless Man: “Back before I lost my job, I used to be really into this stuff. I’m not looking for anything fancy, just something I can use to look good for a job interview later today.”

    (My boss helps him find something he likes, and comes to the counter with him. The suit is priced at $87.)

    Homeless Man: *digging in his pockets* “Hang on, I think I’ve got enough.”

    Owner: *to me* “Take my card. I’m buying it for him.” *to the homeless man* “Here. The suit’s yours, on one condition. After your interview today, you come back and apply for a job here too. Got it?”

    Homeless Man: “I… oh my God, thank you. Thank you so much.”

    (Two years later, that formerly-homeless man is my manager, and has a little girl with his new wife—the owner’s sister.)

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