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  • November Theme Of The Month: Black Friday!

    Category: Awesome Workers

    Your Biggest Bugbear

    , | Danvers, MA, USA | Awesome Workers, Bad Behavior, Food & Drink

    (It is my last week working as a waiter at a nice restaurant/bar before heading off to college. Late Friday afternoon, eight men in suits and ties come in for food and drinks. A couple minutes after serving their cocktails, one of them calls me to the table, stands up, and starts shouting.)

    Customer: “What’s the meaning of this? There’s a bug in my drink!”

    Me: “I’m so sorry sir. I’ve never seen that happen before.”

    (For the next five minutes he rants and raves. I apologize every time he’ll let me get a word in, but he won’t let up. He’s apparently trying to impress his companions, but they’re all rolling their eyes in embarrassment at his hysterics. Finally, he reaches the end of his tantrum.)

    Customer: “You should be fired for serving a drink with a bug in it. It’s completely unacceptable. Take this back and bring me another one. Get me another one, right now!”

    Me: “Certainly, sir. Of course.”

    Me: *turns to leave, hesitates, turns back to the customer* “To make sure I’ve got this right, sir, is that another bug or another drink you would like?”

    Customer: “…”

    Companions: *burst out laughing*

    (The customer turns red. He never said another word. The group left me a nice tip.)

    The Perfect Answer

    | Newark, DE, USA | Awesome Workers, Geography

    (Two customers come into my store.)

    Me: “Hey, guys, if you have any questions just let me know.”

    Customer #1: “What’s the capital of Bolivia?”

    Me: “That’s one I don’t know off the top of my head.”

    Customer #1: “You said any question!”

    Me: “Yeah, I did, but I never said I’d have the answer.”

    Customer #2: *looks at customer #1* “That’s true, she didn’t say she’d have the answer.”

    Customer #1: “D*** it!”

    Getting Owned By The Owner, Part 6

    | Brighton, England, UK | Awesome Workers, Criminal/Illegal, Food & Drink, Wild & Unruly

    (I’m a waitress at a café. We have a really moody customer who just keeps complaining about everything. He asks for the manager but our owner, who is usually really sweet, kind, and caring, goes out to him. The customer and his daughter are sitting at our pavement area. I follow to clear some tables.)

    Owner: “Sir, I’ve been told there’s a problem. How can I help?”

    Customer: “It’s ridiculous! I wanted a can of drink and you only have bottles; my sandwich was so over-filled half of it fell out when I bit it; and my daughter’s milkshake is so cold she can’t drink it! We asked for…”

    (Just then we hear shouting coming from another restaurant about 10 doors down.)

    Other Café: “Stop him! Stop the kid on the bike! He stole my bag!”

    (My boss suddenly flings her arm out and smacks the kid on the bike in the face with the tray she’s holding, sending him flying off his bike, with the stolen bags around his wrist. Everyone just stops what they’re doing and stares, silently. The other café customers come running and we soon hear police sirens. My boss then turns to the grumpy customer.)

    Owner: “You were saying, sir?”

    Customer: “Er… you know what? It’s a bit crazy now. I think we’ll just go…”

    Getting Owned By The Owner, Part 5
    Getting Owned By The Owner, Part 4
    Getting Owned By The Owner, Part 3
    Getting Owned By The Owner, Part 2
    Getting Owned By The Owner

    Soldiering Through Bad Customers

    | Westminster, CA, USA | At The Checkout, Awesome Workers, Bad Behavior, Bigotry, Military

    (I used to work full time at a large retail clothing store. I am now in the military and when I take leave, I come back and often work a few days during a week.  A man and wife come up to the register.)

    Me: “How’s your day going? Did anyone help you find everything?”

    (I always ask because I don’t really have a quota I need to meet.)

    Husband: “Oh, it’s going. No one helped, but we found everything easily.”

    Me: “Sorry about that. Glad you found everything, though.”

    Wife: “Do you make commission?”

    Me: “Nope! But most of the employees have sales quotas they have to meet.”

    Wife: “You don’t?”

    Me: “No, I’m part time. I actually have other goals in mind.”

    (The husband half laughs at this point and looks right at me.)

    Husband: “Oh, do you actually have high dreams for yourself?”

    (His wife chuckles, so I straighten up, stop scanning things, pull out my secondary wallet carrying my military ID, with ‘specialist’ listed as the rank and my military police badge and slam it on the table.)

    Me: “Actually, I’m in the Army. I am here on leave and I can’t stand to just sit around. My family is working, so a few days each time I’m back I come here to work. I have been on details I’m not allowed to discuss and you will never learn about from the news.”

    (The husband literally looks straight down and slinks a little.)

    Me: “Not to mention while I’m doing this, I’m about a year and half into my bachelors of science in criminology. But, hey…” *I go back to scanning his items and putting away my wallet* “…it must be extremely nice for someone like you to enjoy being here so casually thanks to people like me.”

    (During the rest of the time I scan the items, neither person says a word.)

    Me: “That will be [price]. We can do any credit card or cash.”

    (The husband says nothing and simply hands me his card politely.)

    Me: “All right, here you go! Continue to enjoy the rest of your day!”

    Husband: *in a hushed voice* “Thank you…”

    Me: “You’re WELCOME. For everything.”

    (I continue with the polite tone and smiling, and then call up the next customer.)

    Next Customer: “THANK YOU!”

    (The customer shakes my hand and we talk about his time in the Marines during Vietnam. I made sure to give him the 10% military discount.)

    In Line And Out Of Line, Part 4

    | USA | At The Checkout, Awesome Workers

    (During a particularly busy evening, I am helping a customer find a costume for her son. The customer is taking a bit too long for the hulking behemoth of a man who is the next customer standing behind her. It gets to a point where he just can’t take it anymore.)

    Next Customer: “Hey! I need a costume. You better take down my order, now!”

    Me: “I’m sorry, sir, but I’m with another customer right now.”

    Next Customer: “Well, then, what the h*** am I?”

    Me: “Next in line.”

    In Line And Out Of Line, Part 3
    In Line And Out Of Line, Part 2
    In Line And Out Of Line