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    Category: Awesome Workers

    An Accidental Hero

    | WI, USA | Awesome Customers, Awesome Workers, Theme Of The Month, Wild & Unruly

    (I work at a grocery store. I see two teenage boys come in and grab a few things.)

    Teenager #1: *slightly dazed * “Hey… can I ask you a question?

    Me: “Um… sure?”

    Teenager #1: “Do we look bad?”

    Me: “Bad? How do you mean bad?”

    Teenager #1: “Like, you know, accident-bad?”

    Me: “Well, I did notice you two are a bit scuffed up.”

    Teenager #1: “We flipped our four wheeler when some guy tried to run us off the road.”

    Me: “Oh my gosh! Are you both alright?”

    Teenager #1: “We think so. All we want to do is just get our stuff for tonight and head back home.”

    (Just then, the other teenager promptly keels over. I call my manager and we get an ambulance to store. The EMTs check out both and report that they are both good and that the second one only passed out from the shock that settled in. Once the EMT gets the other teen to come around I used my house account to get them some water and a snack bar to help settle them. I then offer to take them home since I lived near by once they told the EMT where they lived. At first they didn’t want to because the first teen didn’t want to leave his four wheeler, but my manager says that it can be put in the back of my truck; and they seemed to be alright with that. About a week later, I get called to the service desk by the same manager.)

    Me: “Yes?”

    Manager: *smiles some* “You have two people who want to see you.”

    (I look and it’s the two teenagers from that night and they hand me a carnation, a lottery ticket, and thank me for what I did!)

    How To Train Your Dragon Loving Child

    | Sydney, NSW, Australia | Awesome Workers, Family & Kids, Pets & Animals, Top

    (I’m a customer at a bookshop. As I’m browsing, I overhear a nearby mother spending five minutes patiently explaining to her young daughter that dragons aren’t real. The daughter is only about 3 or 4.)

    Mother: “For the last time, they’re just made up! For fun! They don’t actually exist!”

    Daughter: “But they’re in this book! Look!”

    Mother: “Oh, for… I’ve already explained this. Come on, we’re leaving.”

    Daughter: “Can I buy the dragon book?”

    Mother: “Of course not! That’s the last thing I need.”

    (They make their way over to the cash register, where the mother pays for a few books. The daughter looks up at the salesman with big eyes.)

    Daughter: “Excuse me, mister. Are dragons real?”

    Salesman: *leans in close* “Well, that’s what we have to tell you.”

    (The daughter’s face lights up instantly and the mother lets out an exasperated sigh. That man just made my day, and the day of a tiny little girl who loves dragons.)

    A Knowing Personality

    | Miami, FL, USA | Awesome Customers, Awesome Workers, Top

    (I’m showing a couple our knife sets demonstrating the difference between each brand.)

    Me: “So, if you happen to be a rocker, that is someone who keeps a part of the blade in contact with the cutting board at all times, then you’ll want this type. If, however, you’re a chopper, who lifts the blade completely off the board, then you might find these a better fit since they have a shallower curve on the blade.”

    Lady: “Right, well actually he-” *points to her companion* “-is the one who’s going to be using them, so why don’t I leave you two to it, and look for the rest of the stuff on my list?”

    Man: “Sounds good.” *turns to me* “Hey, you got anything heavier? I like putting power into my chopping.”

    (I show him several additional knives, speaking about the differences in handle shapes and steel grade when he interrupts me.)

    Man: “Oh, and you do know that if these knives turn out to be cheap sh**, I’m going to have to come back here and have some very stern words with you.”

    Me: *taken aback* “Sir, these are made to the highest specifications of German craftsmanship. Says so right there on the blade.” *I gesture to the ‘Made In Germany’ stamp* “The ones in the cabinet next to me come from Japan, and are made using the same ore and techniques as samurai swords. If you’re going to honestly come back and tell me steel of this caliber is, to use your own words, cheap s***, then I have only three words to say to you: bring it on!”

    (The man stares at me, looking not so much offended as bemused. He then proceeds to tip his hat to me in respect.)

    Man: “I see you clearly do know your stuff. Please forgive me for doubting you.” *looks around for his girlfriend* “Are you as knowledgeable about the other products in this store?”

    Me: “Every one of them.”

    (He spies his girlfriend who’s speaking to another associate.)

    Man: “Honey come back here, we’re going with this guy! He’s got the know, and the personality!”

    (They proceed to do their entire order with me, and the man even insists on shaking my hand afterward saying he’s glad to have found someone with confidence in what they sell. Definitely among my best customers ever!)

    Treading Softly On A Hard Argument

    | Australia | Awesome Workers, Top

    (I am helping in the pillows department. I have been showing a customer some soft polyester pillows, as she seems to like them.)

    Customer #1: “Hmm, what’s that one over there? It looks nice.”

    Me: “Oh, that’s a memory foam pillow. It’s quite a bit firmer than the one you’re looking at there. Here, you can feel it.”

    Customer #1: *squeezes pillow* “Oh, yuck! As if anyone could sleep on that, it’s like a brick!”

    (She continues in this vein for some time, until I show her some feather ones and leave her to browse them. Another customer approaches me.)

    Customer #2: “I’m looking for the cheapest pillows you’ve got!”

    Me: “Okay, well we have this twin pack of polyester pillows over here for $10!”

    Customer #2: “Oh, that’s a good price.” *squeezes pillows* “Eww, they’re way too soft! I could never sleep on that, there’s no support in them!”

    Me: “In that case, you would probably like a memory foam or latex pillow.”

    (I spend some time showing her the harder kinds of pillows. Suddenly I notice that Customer #1 is standing in front of me looking very disapproving.)

    Customer #1: “You told me that a soft one would be better!”

    Customer #2: “Well, she told me that hard ones are better!”

    (They glare at each other for a few seconds, then both turn on me.)

    Customer #2: “Which ones are really better?”

    Me: “Uh, well neither kind is better than the other. A lot of people like polyester and feather ones because their head sinks in to it and they have a comfortable night’s sleep, plus they’re much cheaper. But some people need more support, especially if they have a back or neck problem. A lot of chiropractors suggest memory foam and latex pillows for that.”

    Customer #1: “Oh, yeah? Well I bet you have these ones on your bed because they’re better!”

    Customer #2: “Pfft, yeah right… she would have these ones!”

    Customer #1: “Nuh uh!”

    Me: *cutting into the nonsense* “Well, actually I have two [brand] memory foam pillows on my bed, and two [brand] polyester pillows on my bed. Sometimes I feel more comfortable with the hard ones, sometimes the soft ones, other times one of each! It means I get to pick and choose each night.”

    (The customers both look like they have been hit in the face with one of our gourmet fry-pans. They make eye contact, then silently begin browsing different pillows. Even better: I later saw each of them leave later on, both of them carrying two hard and two soft pillows!)

    Twice Bitten, One Goodbye

    | OH, USA | Awesome Workers, Bad Behavior, Theme Of The Month

    (We have an information and special orders desk on the upper level of our store. A customer has just taken it upon himself to come behind the desk to throw trash away despite the fact that there are several public trash cans around our store. I happen to see him do so.)

    Me: “Excuse me sir, please do not come behind the desk. This area is for employees only.”

    Customer: “You need to put trash cans where we can find them!”

    Me: “Sir there are three in the cafe, one over there, one in the restroom, and you’re welcome to ask an employee to assist you.”

    Customer: “Well I shouldn’t have to!”

    Me: “Sir, entering an employee’s only area of our store is technically a theft prevention issue and I’m afraid that I’ll have to ask you to leave the store.”

    Customer: *gets inches away from my face* “Bite me.”

    Me: “You need to leave the store right now.”

    Customer: “Bite me!”

    (He stomps off as I call my manager to assist me. He returns having heard me page my manager and ask to speak to my manager.)

    Me: “He’s already on the way.”

    Manager: “Hi, I’m the manager, what’s the problem?”

    Customer: *turns his yelling to the manager* “Your employee was completely out of control. I walked behind the desk to throw my trash away because I got food at your cafe, and—”

    Manager: “Wait. You walked behind the desk?””

    Customer: “Yes! I needed to throw my trash away and your employee was completely rude to me.”

    Me: “Sir, with all due respect, I was merely informing you that you had entered a customer restricted area.”

    Customer: “Your behavior was completely rude and unprofessional woman! If your store is going to have a food establishment in it, you need to have trash cans for your customers.”

    Manager: “Sir, there are three trash cans in the food establishment part of the store alone, and you could have asked her to throw the trash away, we are happy to oblige.”

    Customer: “Your employee was rude! I should not have to deal with such thing!”

    Manager: “I understand. I’m hearing your side of the story, and I’m hearing her say she was not rude to you. And sir, I understand that your response was to tell her to bite you?”

    Customer: *defensively* “Well, yeah!”

    Manager: “If that was actually your response, I’m inclined to side with my employee. You need to leave the store now, or I can call security.”

    Customer: “Well I can see talking to you is a waste of my time.” *stomps out*

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