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    Category: Awesome Workers

    Doing Customer Service A Disservice

    | Australia | Awesome Workers, Bigotry

    (I am called up to do a price check on an item from my department. There is a long line of customers, but several serving staff. One of them is a lovely young girl wearing a Muslim headscarf who is trying to help a cranky looking old woman. My coworker is visibly upset.)

    Me: *to my coworker* “Hi! What do you need a price che—”

    Customer: “That [racial slur] is trying to rip me off! This [very expensive crystal decanter set] was meant to be $30. There’s a sign over there!”

    Me: “Okay, look, you’re going to need to use appropriate language in this store if you want any of us to continue serving you. Now, I know for a fact that this set should be around the $200 mark. See, it has the original price here of $299? There is no way it would be $30.”

    (The customer argues with me a bit until I ask her to show me the sign. She grumbles all the way about me being unable to do my job and making a poor old woman walk to the back of the store. We get to the crystal section, and she points triumphantly to a large sign on top of the stand.)

    Me: “That says 30% off the marked price of all crystal-ware.”

    Customer: “Exactly! You’d better give it to me for free because it scanned wrong. I’ve been dreadfully inconvenienced by you. What terrible customer service!”

    (She continues in this manner all the way back to the register, where she again begins making loud racial comments about my Muslim coworker, who I see walking away from the registers. The other customers in line are clearly uncomfortable. I agree to call my manager down, but for different reasons than what she thinks.)

    Customer: *spots the manager* “A-ha! I’ve been waiting for you! I want you—”

    Manager: “Get out.”

    Customer:Excuse me?”

    Manager: “[Coworker] just came out to me in tears because you were making disgusting comments about her. We don’t tolerate your type in this store. Now get out before I call security.”

    Customer: “Well, I never—”

    (The other customers in line begin clapping or adding their own comments. She eventually storms out, but we had to have her removed from the store twice later that day!)

    A Thick Slice Of Humble Pie

    | Tempe, AZ, USA | Awesome Workers, Food & Drink, Holidays, Themed Giveaway

    (I am a waitress at a well-known restaurant chain. It is during the holidays. We have a run on pecan pie this afternoon, so I don’t have any ready yet. This takes place after a table of three has finished their meal.)

    Me: “Would you guys like any desert? We have a lovely selection of pies.”

    Customer #1: “What do you have?”

    (I list the several kinds of pie we have available.)

    Customer #2: “Oh, I’ll have the chocolate cream.”

    Customer #1: “Pumpkin, please.”

    Customer #3: “Do you have any pecan pie?”

    Me: “Not right now. We had a lot of people wanting pecan today, but I can start one thawing for you. It’ll take about 10 minutes.”

    Customer #3: “Never mind, then.”

    Me: “Sorry, I have other pies. Would you like one of those?”

    Customer #3: “No.”

    (I leave and bring out the two pies and the bill, asking them if that was all. They said yes. In ten minutes, I look in on them again.)

    Me: “How was everything?”

    Customers #1 & #2: “Great.”

    Customer #3: “Where’s my pecan pie?”

    Me: “I’m sorry, I thought you said ‘Never mind.’ I can have it out to you in a few minutes, though.”

    Customer #3: *irritated* “Never mind, then!”

    Me: “Are you sure, sir?”

    Customer #3: *sighs* “Yes.”

    Me: “Sorry about that. You guys have a good day, though.”

    (I leave them and go over to the register because a banquet party of 70+ people are waiting to cash out. Customer #3 comes over to the register to cash out, so I tell him it’ll be a moment because of the line. Instead, he speaks to my manager who happens to be right behind me.)

    Customer #3: *angrily, to my manager* “I never got my pie!”

    Manager: “I’m so sorry, sir.” *turns to me* “Hey, why didn’t he get his pie?”

    (I explain the whole thing.)

    Manager: “I’m sorry, sir. There seemed to have been some confusion. I can take the pie off your bill.”

    Me: “It was never on there because he never ordered it.”

    Customer #3: “I want a discount!”

    Manager: “For a pie you never ordered? It’s not on your bill. If it were on your bill, I could take it off.”

    Customer #3: “She is a stupid waitress! I wanted pie! I never got it! I want my meal free!”

    Manager: “And why would I give you a free meal because of a misunderstanding over a pie you never ordered?”

    Customer #3: “BECAUSE THE CUSTOMER IS ALWAYS RIGHT!”

    Manager: *firmly* “No. Sometimes the customer is very wrong! Please pay your bill as it stands, or I call the cops and you can explain to them why you’re always right, and shouldn’t go to jail over a piece of pie you never ordered.”

    (Customer #3 blushes, pays, and all but runs out leaving his friends to stammer their apologies.)

    They Crossed A Line

    | OH, USA | At The Checkout, Awesome Workers, Bad Behavior, Themed Giveaway

    (It is Black Friday. I am waiting with my friend in a queue that wraps all the way around the store. After 45 minutes, we are almost to the front. A nearby rack catches my eye, and since I’m not purchasing anything, I step out of line. My friend and the customer in front of her watch me hold a sweater up.)

    Me: *to my friend* “Hey, do you think this sweater’s cute? It’s the last one!”

    My Friend: “Definitely. I’ll hold your purse while you try it on!”

    (I step away to remove my purse. Suddenly, the customer who’s been watching me dashes over, rips the sweater from my hands, and tries to duck right back into line!)

    Customer: “Haha, sorry! Guess you weren’t fast enough!”

    My Friend: “Are you kidding me? I’m not going to fight you for that sweater, but there’s no way you’re cutting back in front of me.”

    Customer: “Whatever. I didn’t even leave the line.”

    (A nearby employee, who has seen the entire exchange, speaks up before I can say another word.)

    Employee: *to the customer* “Ma’am, I just saw you step out of line. You need to go to the back of the queue.”

    Customer: “No way! I’ve been waiting forever! It’ll take me another hour to check out!”

    Employee: “If it were up to me, I wouldn’t let you buy anything from us at all!”

    (The customer stomps all the way to the back of the store.)

    My Friend and I: *to the customer* “Haha, sorry! Guess you just weren’t quick enough!”

    Getting Them Back Is True Therapy, Part 2

    | Melbourne, VIC, Australia | Awesome Customers, Awesome Workers, Bigotry, Health & Body, Top

    (We have a regular customer who was diagnosed with breast cancer and had lost all her hair from the Chemo. She is only 17 at the time. Everyone who goes to the shop more than once knows her. I’m a barista who is out the back getting ready for my shift in few minutes. Three very obnoxious customers came in and began to talk very loudly at the end of a mildly long line.)

    Customer #1: “Ugh, why did we have to come to this hipster place? It’s so trashy!”

    Customer #2: “I know! Everyone is so stuck up with their MacBooks and iPads! Like, get a life!”

    Customer #3: “And everyone looks so ugly! Look at that girl in the corner! She has no hair!”

    Customer #2: “That’s because she’s super hipster! She does it for no other reason than because no one else is!”

    Customer #1: “Oh, my God! Ew!”

    (At this point pretty much everyone inside has heard what they’ve said and is looking in the general direction of the trio. Customer #3 seems to notice this and quietens up. Two police officers (both regulars) walk in and join the line behind the three customers. The three customers talk like this for another minute before one deliberately talks loudly enough for the whole place to hear.)

    Customer #1: “Hipsters are stupid! Your head looks retarded; I mean come on, who would want to be bald and ugly like you?!”

    (At this point, the girl in the corner starts to cry a little bit. Everyone around her begins to comfort her, but the barista loses his cool.)

    Barista: “No. You do not talk to her that way! Get out of my store! The three of you! You’re not welcome here! Ever!”

    Customer #1: “I’ve been waiting in line for 10 minutes (more like three) and I’m not leaving without my coffee!”

    Customer #2: “Yeah, we deserve our coffee!”

    (Customer #3 hasn’t said a word since she walked in, and begins to walk out and wait outside for the other two.)

    Customer #2: *to Customer #3* “Where are you going?! Don’t wuss out! We need to get our coffee before next class!”

    Barista: “Take your friends advice and, for the last time, leave.”

    Customers #1 & 2: “No!”

    Police Officer #1: “You two have been asked to leave by the gentlemen behind the counter. I suggest you do so.”

    Customer #2: “That hipster can’t make us leave!”

    Customer #1: “We have rights!”

    Police Officer #1: “So does everyone else here and you are violating them. You’ve visibly upset this poor girl who’s going through the toughest time in her life right now.”

    Customer #1: “As if! We go to Uni! We get way more stressed!”

    Police Officer #2: “We’re not here to argue with you. Either leave or you’ll both be arrested for trespassing since you’ve already been asked to leave twice.”

    Customer #1: “You cant f***ing do that! We haven’t done anything wrong and we’re not f***ing leaving until we get our f***ing coffee, you a**hole!”

    Police Officer #2: “That’s it, turn around, hands behind your back.”

    Police Officer #1: “Now.”

    (As the officers try to motion them to turn around, they resist and begin to try and push the officers away. After a bit more fighting, the unruly customers end on the ground, squealing with their hands cuffed. As the officers are radioing in for a car, everyone is comforting the girl in the corner, whose name is Hannah. However, they quickly begin laughing their heads off as Hannah herself is jumping up and down (in the literal sense) in her seat with the biggest smile on her face. Her father later comes in as news spreads and buys everyone a drink. A couple of years later, Hannah has beaten her cancer but remains bald for her own personal reasons. She’s still stops by every few weeks to chat and everyone loves her. Even the two police officers stop by at least once a week. We all refer to that as the day as ‘The Most Awesome Day Ever’.)

    Related:
    Getting Them Back Is True Therapy

    Time For Giving And Receiving

    | Madison, AL, USA | Awesome Customers, Awesome Workers, Money

    (I work for a large supermarket chain while attending college. I am a cart pusher. I usually work the first shift of the day from 7 am to 4 pm. This particular morning, I find a leather book left on a cart from the night before.)

    Me: *to my manager* “I found this book out on one of the carts. It’s covered in frost, so it must have been left here over night.”

    Manager: “Huh, wonder what it is…”

    (My manager opens the book and discovers it is a large checkbook used by a business. Someone’s entire financial information is in this book. We turn it in to the front desk and think nothing of it. Near quitting time, a couple in their 30s see me in the parking lot and runs up to me.)

    Gentleman: *stressed* “Hi! Did you by chance see a leather notebook on any of these carts? I left here last night.”

    Me: “Sir, you are in luck. I found it first thing this morning covered in frost. It is at the front desk waiting for you.”

    (I can see the stress lift from the man immediately. He thanks me profusely and he and his wife take off to the store. About 10 minutes later, I see him talking with one of my fellow cart pushers who then points to my location. The man rushes over to me.)

    Gentleman: “Young man, I insist on rewarding you for your good behavior and helping me retrieve this.”

    Me: “Sir, that is entirely unnecessary. I just found your notebook and turned it in. It was my job.”

    Gentleman: “No! You were honest and did what many people may not have. My entire job’s finances are available in this notebook. You did the right thing and deserved to be rewarded.”

    (I stopped fighting it and gave him my name. He wrote me a check for $100 on the spot! I thanked him, shook his hand and wished him a Merry Christmas. I then took that $100 and bought more gifts for friends and family.)


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