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    Category: Awesome Workers

    Treading Softly On A Hard Argument

    | Australia | Awesome Workers, Top

    (I am helping in the pillows department. I have been showing a customer some soft polyester pillows, as she seems to like them.)

    Customer #1: “Hmm, what’s that one over there? It looks nice.”

    Me: “Oh, that’s a memory foam pillow. It’s quite a bit firmer than the one you’re looking at there. Here, you can feel it.”

    Customer #1: *squeezes pillow* “Oh, yuck! As if anyone could sleep on that, it’s like a brick!”

    (She continues in this vein for some time, until I show her some feather ones and leave her to browse them. Another customer approaches me.)

    Customer #2: “I’m looking for the cheapest pillows you’ve got!”

    Me: “Okay, well we have this twin pack of polyester pillows over here for $10!”

    Customer #2: “Oh, that’s a good price.” *squeezes pillows* “Eww, they’re way too soft! I could never sleep on that, there’s no support in them!”

    Me: “In that case, you would probably like a memory foam or latex pillow.”

    (I spend some time showing her the harder kinds of pillows. Suddenly I notice that Customer #1 is standing in front of me looking very disapproving.)

    Customer #1: “You told me that a soft one would be better!”

    Customer #2: “Well, she told me that hard ones are better!”

    (They glare at each other for a few seconds, then both turn on me.)

    Customer #2: “Which ones are really better?”

    Me: “Uh, well neither kind is better than the other. A lot of people like polyester and feather ones because their head sinks in to it and they have a comfortable night’s sleep, plus they’re much cheaper. But some people need more support, especially if they have a back or neck problem. A lot of chiropractors suggest memory foam and latex pillows for that.”

    Customer #1: “Oh, yeah? Well I bet you have these ones on your bed because they’re better!”

    Customer #2: “Pfft, yeah right… she would have these ones!”

    Customer #1: “Nuh uh!”

    Me: *cutting into the nonsense* “Well, actually I have two [brand] memory foam pillows on my bed, and two [brand] polyester pillows on my bed. Sometimes I feel more comfortable with the hard ones, sometimes the soft ones, other times one of each! It means I get to pick and choose each night.”

    (The customers both look like they have been hit in the face with one of our gourmet fry-pans. They make eye contact, then silently begin browsing different pillows. Even better: I later saw each of them leave later on, both of them carrying two hard and two soft pillows!)

    Twice Bitten, One Goodbye

    | OH, USA | Awesome Workers, Bad Behavior, Theme Of The Month

    (We have an information and special orders desk on the upper level of our store. A customer has just taken it upon himself to come behind the desk to throw trash away despite the fact that there are several public trash cans around our store. I happen to see him do so.)

    Me: “Excuse me sir, please do not come behind the desk. This area is for employees only.”

    Customer: “You need to put trash cans where we can find them!”

    Me: “Sir there are three in the cafe, one over there, one in the restroom, and you’re welcome to ask an employee to assist you.”

    Customer: “Well I shouldn’t have to!”

    Me: “Sir, entering an employee’s only area of our store is technically a theft prevention issue and I’m afraid that I’ll have to ask you to leave the store.”

    Customer: *gets inches away from my face* “Bite me.”

    Me: “You need to leave the store right now.”

    Customer: “Bite me!”

    (He stomps off as I call my manager to assist me. He returns having heard me page my manager and ask to speak to my manager.)

    Me: “He’s already on the way.”

    Manager: “Hi, I’m the manager, what’s the problem?”

    Customer: *turns his yelling to the manager* “Your employee was completely out of control. I walked behind the desk to throw my trash away because I got food at your cafe, and—”

    Manager: “Wait. You walked behind the desk?””

    Customer: “Yes! I needed to throw my trash away and your employee was completely rude to me.”

    Me: “Sir, with all due respect, I was merely informing you that you had entered a customer restricted area.”

    Customer: “Your behavior was completely rude and unprofessional woman! If your store is going to have a food establishment in it, you need to have trash cans for your customers.”

    Manager: “Sir, there are three trash cans in the food establishment part of the store alone, and you could have asked her to throw the trash away, we are happy to oblige.”

    Customer: “Your employee was rude! I should not have to deal with such thing!”

    Manager: “I understand. I’m hearing your side of the story, and I’m hearing her say she was not rude to you. And sir, I understand that your response was to tell her to bite you?”

    Customer: *defensively* “Well, yeah!”

    Manager: “If that was actually your response, I’m inclined to side with my employee. You need to leave the store now, or I can call security.”

    Customer: “Well I can see talking to you is a waste of my time.” *stomps out*

    Taking Account Of Your Actions

    | VA, USA | Awesome Workers, Holidays, Money, Theme Of The Month

    (I have been recently hospitalized and underwent emergency surgery, and my husband and I lost a lot of work because of it. I’m a little behind on bills but doing what I can. I come to payment arrangements with multiple creditors, including one I have been continuing to receive phone calls from.)

    Caller: “Hi, this is [Caller] from [Credit Card Company] looking for [My Name].”

    Me: “Hi. Yeah, this is she. I think I know why you’re calling.”

    Caller: “Yes, ma’am. I see here that—”

    Me: “You know, I’ve been getting calls from just this company for almost two weeks. We have a payment arrangement. I’ve talked to just about every branch over there.”

    Caller: “Yes, I understand—”

    Me: “And you are still coming after me! I’m giving you what money I’ve got when I can! Don’t you even read the notes on the account before you call? Do you even know anything about this? Or are you just an air-headed vampire that doesn’t give a d*** whose blood you’re sucking out?”

    Caller: “Ma’am, I am sorry to bother you, but I am calling regarding a broken agreement.”

    Me: “Uh… pardon?”

    Caller: “Yes, ma’am. It appears we tried to follow through on your previous payment agreement, but your bank indicates that checking account was closed. Have you changed banks recently?”

    Me: “Um, yeah. I thought I changed everything over, though.”

    Caller: “That’s understandable. There’s a lot to think about when opening new accounts. So I’m just calling to see if you wanted to reset the payment arrangement with your new account.”

    Me: “Yes, absolutely!”

    (After several minutes of setting up the new checking account with the credit card, during which time the caller was amazingly polite, funny, and understanding, we got everything straight. I then asked to speak to her supervisor.)

    Supervisor: “Yes, ma’am! What can I do for you?”

    Me: “I spoke with [Caller] and she was just amazing. I treated her like crap and she remained respectful and courteous. She was very professional and didn’t belittle me. She was awesome. In the end, I’m giving you money, and I’m happy about it. You have some great people over there. So please give her some recognition or something, because I was a b***, and I can’t say that I would’ve treated me as graciously as she did. Thumbs up, sir!”

    Supervisor: “Thanks for the feedback. Have a great day, ma’am!”

    (Suffice to say, that lesson was my Christmas present.)

    Very Front Loaded

    | Orlando, FL, USA | At The Checkout, Awesome Customers, Awesome Workers, Top

    (I stop in to my local superstore to pick up some dog treats. I decide to grab a soda for myself from the cooler. Just before I place my items on the counter, a man comes up to the line and starts talking to me.)

    Customer: “Hey! Can I go in front of you?”

    (I look at his full cart, and then at the two items in my hand.)

    Customer: “I mean, since I have so much less stuff than you, it’ll just be much faster.”

    (Again, I look at his full cart and at the TWO items in my hands. I pause for 30 seconds not fully understanding what’s going on before I finally respond. He seems kind of agitated and since I’m not in a hurry, and don’t want to cause an incident, I let him go in front of me.)

    Me: “Sure, go ahead…”

    (A few minutes later he’s finally done and I place my items on the counter. My total comes up to less than five bucks and I go to pay when I’m stopped by a woman who was in line behind both me and the man from earlier.)

    Customer #2: “Please, let me pay for these.”

    (I’m a bit shocked, and immediately protest, but the cashier cuts me off.)

    Cashier: “Kid, I’m not letting you pay. That idiot insisted on skipping you, even though you CLEARLY have less items than he did, and you didn’t make any fuss about it. You deserve much more than just this. It’s people like you that make this soul sucking worthless job bearable.”

    The Girl Who Watched The Boy Who Lived

    | WA, USA | Awesome Workers

    (The last Harry Potter movie has just come out. My local theater is doing a midnight double feature of the two parts to the last movie. I am the customer in this scenario.)

    Me: “Hi, I’d like to buy a ticket to the Harry Potter Double Feature, please!”

    Employee #1: *checks computer* “I’m sorry, but we’re all out.”

    Me: “Really? Oh, no! There’s nothing you can do?”

    Employee #1: “No. I’m sorry.”

    (At this point, I’m doing my best not to cry. This was very important to me, because it was for my best friend’s birthday.)

    Me: “All right. Could I use your phone? I need to tell my dad and don’t have a cellphone.”

    Employee #1: “Sure.”

    (I use the phone to tell my dad that I couldn’t get the tickets. While doing so, I start crying. During this time, the first worker is switching out with a second worker, who takes immediate notice of my tears.)

    Employee #2: “What’s wrong?”

    Me: “I was trying to buy a ticket to the Harry Potter Double Feature, but they’re all gone. It’s my best friend’s sixteenth birthday and we were going to go together, and I’m so sorry that I’m crying. I really shouldn’t get this emotional. I’m being ridiculous.”

    Employee #1: “No, that’s okay. Here, let me help you. If you buy a ticket to the midnight showing, I’ll let you in to the Double Feature.”

    Me: “Really?”

    Employee #1: “Yes, really. I’ll be working that night, and it’ll be no problem.”

    Me: “Thank you so much!”

    (My best friend and I went to the Double Feature. I saw the employee again, and she let me in. I will never forget what she did for me!)


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