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    Category: Awesome Workers

    Always Put Your Best Foot Forward

    | UK | Awesome Customers, Awesome Workers, Theme Of The Month

    (It is a few days after Christmas. I am a student but work in a shoe shop which is well known for measuring and fitting kids’ shoes. However, although we have measuring gauges in adult sizes, we rarely use them because adults tend to know what size they are.)

    Customer: “Hi, can you measure my feet?”

    Me: “Yep, no problem; one moment.”

    (I go to get the gauge and sit the customer down.)

    Me: “Okay, you’re coming up as a size six but very wide.”

    Customer: “That can’t be right! I haven’t ever been a size six! These trainers are a man’s size ten! I haven’t worn nice shoes since before my son was born; I’m too big for these!”

    Me: “Well, that’s what you’re coming up as. Obviously as you are so wide, it’s likely that you’ve gone up for the width rather than the length, so why don’t we look in the wide fitting range over here and see what we have?”

    Customer: “Okay…”

    (She is clearly skeptical, but I manage to find a size 7 extra wide which fits.)

    Me: “Okay, that’s a start! Normally, I would have to radio up to find a specific style, but I am going to go and ask my manager if I can go up to the stockroom myself and just pull anything I think you might like and could fit. Is that okay?”

    Customer: “That’d be brilliant.”

    (I bring down three styles in extra wide; the customer is astounded when I tell her that there could be more. I show her the second pair.)

    Customer: “Now these I like! They’re pretty, but they’ll work for my job interview too. I just can’t believe they fit!”

    Me: “Okay. Well, I’ll go and box them up and take them to the till for you. I hope you enjoy them and good luck for your interview!”

    Customer: “Thank you so much! What’s your name?”

    Me: “I’m [name]. And it was no problem!”

    (After she has paid, the customer finds me whilst I am tidying a sale rack.)

    Customer: “I was looking for your manager, but I couldn’t find one. Here, you helped me find the first pair of nice shoes I have had in years! I don’t know what your official policy on tips is but, this is for you.”

    (She hands me five pounds.)

    Me: *stunned* “Thank you very much!”

    (Later, I ask a manager and he says that tipping so rarely happens that there is no official policy and I can keep the five. I’d been having a pretty awful day, but knowing that I had helped that woman find something that meant so much to her made it, and the last few hours were so much easier!)

    One Good Deed Deserve A Blogger

    | Minneapolis, MN, USA | Awesome Customers, Awesome Workers, Theme Of The Month

    Customer: “Hi, I was just in to get my vacuum tuned up a couple months prior. However, my roller brush stopped working.”

    (I confirm it’s been less than three months, and upon inspection of the vacuum realize it’s likely a production error. Business is slow, so I fix her vacuum on the spot, all the while joking with her and her daughter. Here’s what happens after I finish.)

    Customer: “What do I owe you?”

    Me: “Nothing. It was a bad part, so it’s on me.”

    Customer: “But I have to pay something! I thought you were going to stick it in back and call me next week!”

    Me: “Ma’am, it’s cool. It was a bad part issue, so I’m happy to make it right. Tell you what: tell your friends I was nice to you and we’ll call it even. I can just see it now: ‘Yeah, the guy at the Roseville store was super nice to me! He’s a total muppet, but he’s really good at his job!.’”

    Customer: “I’ll do you better than that. I have a blog that I write and people pay $200 to advertise on it.” *she takes my business card* “Is this you?”

    Me: “Yes, ma’am, it is.”

    Customer: “Okay, go to this blog (Google cached, Ed.) in a couple days. I’m going to write all about how [my name] the muppet took care of me and how everyone in town needs to come see you.”

    Me: “That’d be great. You ladies have a great rest of your weekend.”

    (A couple days later, I check the blog (Google cached, Ed.). There’s a lengthy write up explaining how I personally am one of the main reasons our brand is better than our next major competitor. Our store location is mentioned as is my name. She even included a picture of one of the muppets and darned if he doesn’t look like me! The best part? Home office got wind of it and the CEO emailed my District Manager asking that she please tell me how proud he is of me.)

    An Accidental Hero

    | WI, USA | Awesome Customers, Awesome Workers, Theme Of The Month, Wild & Unruly

    (I work at a grocery store. I see two teenage boys come in and grab a few things.)

    Teenager #1: *slightly dazed * “Hey… can I ask you a question?

    Me: “Um… sure?”

    Teenager #1: “Do we look bad?”

    Me: “Bad? How do you mean bad?”

    Teenager #1: “Like, you know, accident-bad?”

    Me: “Well, I did notice you two are a bit scuffed up.”

    Teenager #1: “We flipped our four wheeler when some guy tried to run us off the road.”

    Me: “Oh my gosh! Are you both alright?”

    Teenager #1: “We think so. All we want to do is just get our stuff for tonight and head back home.”

    (Just then, the other teenager promptly keels over. I call my manager and we get an ambulance to store. The EMTs check out both and report that they are both good and that the second one only passed out from the shock that settled in. Once the EMT gets the other teen to come around I used my house account to get them some water and a snack bar to help settle them. I then offer to take them home since I lived near by once they told the EMT where they lived. At first they didn’t want to because the first teen didn’t want to leave his four wheeler, but my manager says that it can be put in the back of my truck; and they seemed to be alright with that. About a week later, I get called to the service desk by the same manager.)

    Me: “Yes?”

    Manager: *smiles some* “You have two people who want to see you.”

    (I look and it’s the two teenagers from that night and they hand me a carnation, a lottery ticket, and thank me for what I did!)

    How To Train Your Dragon Loving Child

    | Sydney, NSW, Australia | Awesome Workers, Family & Kids, Pets & Animals, Top

    (I’m a customer at a bookshop. As I’m browsing, I overhear a nearby mother spending five minutes patiently explaining to her young daughter that dragons aren’t real. The daughter is only about 3 or 4.)

    Mother: “For the last time, they’re just made up! For fun! They don’t actually exist!”

    Daughter: “But they’re in this book! Look!”

    Mother: “Oh, for… I’ve already explained this. Come on, we’re leaving.”

    Daughter: “Can I buy the dragon book?”

    Mother: “Of course not! That’s the last thing I need.”

    (They make their way over to the cash register, where the mother pays for a few books. The daughter looks up at the salesman with big eyes.)

    Daughter: “Excuse me, mister. Are dragons real?”

    Salesman: *leans in close* “Well, that’s what we have to tell you.”

    (The daughter’s face lights up instantly and the mother lets out an exasperated sigh. That man just made my day, and the day of a tiny little girl who loves dragons.)

    A Knowing Personality

    | Miami, FL, USA | Awesome Customers, Awesome Workers, Top

    (I’m showing a couple our knife sets demonstrating the difference between each brand.)

    Me: “So, if you happen to be a rocker, that is someone who keeps a part of the blade in contact with the cutting board at all times, then you’ll want this type. If, however, you’re a chopper, who lifts the blade completely off the board, then you might find these a better fit since they have a shallower curve on the blade.”

    Lady: “Right, well actually he-” *points to her companion* “-is the one who’s going to be using them, so why don’t I leave you two to it, and look for the rest of the stuff on my list?”

    Man: “Sounds good.” *turns to me* “Hey, you got anything heavier? I like putting power into my chopping.”

    (I show him several additional knives, speaking about the differences in handle shapes and steel grade when he interrupts me.)

    Man: “Oh, and you do know that if these knives turn out to be cheap sh**, I’m going to have to come back here and have some very stern words with you.”

    Me: *taken aback* “Sir, these are made to the highest specifications of German craftsmanship. Says so right there on the blade.” *I gesture to the ‘Made In Germany’ stamp* “The ones in the cabinet next to me come from Japan, and are made using the same ore and techniques as samurai swords. If you’re going to honestly come back and tell me steel of this caliber is, to use your own words, cheap s***, then I have only three words to say to you: bring it on!”

    (The man stares at me, looking not so much offended as bemused. He then proceeds to tip his hat to me in respect.)

    Man: “I see you clearly do know your stuff. Please forgive me for doubting you.” *looks around for his girlfriend* “Are you as knowledgeable about the other products in this store?”

    Me: “Every one of them.”

    (He spies his girlfriend who’s speaking to another associate.)

    Man: “Honey come back here, we’re going with this guy! He’s got the know, and the personality!”

    (They proceed to do their entire order with me, and the man even insists on shaking my hand afterward saying he’s glad to have found someone with confidence in what they sell. Definitely among my best customers ever!)


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