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    Category: Awesome Customers

    Navy Seal’s Fate is Sealed

    | Toulon, France | Awesome Customers, Food & Drink, Military, Top

    (The restaurant is near a Navy base and thus, sometimes, sailors and officers off-duty come to eat. A man and his girlfriend come in. They haven’t reserved a table, were rude and snotty with my co-workers, complained a lot about the food and talked loudly and sometimes mocked the other customers. My manager decides that enough is enough when the man lit a cigarette after requesting his bill.)

    Manager: “Sir, you can’t smoke here.”

    Customer: “Yes I can.”

    Manager: “Sir, you’re in a smoke-free zone. Either go away or put out this cigarette.”

    (The customer gets up. He’s clearly taller and larger than the manager and glances at him.)

    Customer: “Buddy, listen. I’m a Navy’s lieutenant, so I’m not going to take crap from civvies. Just shut up and let me smoke.”

    (At this point, I decide to call the police when I notice another customer with his family getting up and going straight to the troublemaker.)

    Customer #2: “Did I hear you’re in the Navy?”

    Customer: “Yeah, so?”

    Customer #2: “You work at the base here?”

    Customer: “What? Get the f*** out, you d*** civvie!”

    Customer #2: “You know [name]?”

    Customer: “Who the f*** are you and what the f*** do you want?”

    Customer #2: “Do you know [name]?”

    Customer: “[name] is my superior!”

    Customer #2: “Well, I’m HIS superior, and as soon as I’m out of here, I’ll make sure he lights your a** up.”

    (The second customer pulls out a military ID and shows it to him. The troublemaking customer goes white, apologizes profusely to the manager and the customer, pays his bill and storms off with his girl WHILE SOBBING. Turns out the man showed him his military ID, and he’s a Navy’s rear-admiral. Needless to say, we gave a huge discount to the officer.)

    Ain’t No Mountain Wry Enough

    | Melbourne, Australia | Awesome Customers, Food & Drink, Language & Words, Top

    Me: “…and a large Dew.”

    Customer: “I’m sorry, did you just call me a Jew?”

    Customer’s wife: “But honey, you are a Jew.”

    Me: “Oh no, sorry. I meant a large Mountain Dew.”

    Customer: “Oh really? Really, I’m flattered but I’ve never been to the mountains.”

    Me: “Ah, sorry?”

    Customer: *comically bangs his fists against his chest* “I am the large mountain Jew!”

    Customer’s wife: * to me* “I am so sorry about him. Honestly, I can’t take him anywhere.”

    Me: “Really, it’s fine.”

    Customer: “The large mountain Jew goes anywhere he wants to!”

    No Pranks, Just Thanks

    | Eugene, OR, USA | Awesome Customers, Top

    (I am shelving DVDs in a library when a man comes in with a boy who appears to be autistic. The boy sees a movie about Thanksgiving.)

    Boy: “Thanksgiving! I love Thanksgiving! I’m thankful… I’m thankful for… I’m thankful for my friends at school!”

    Caretaker: “You’re thankful for your friends at school?”

    Boy: “Yeah! Yeah and… and… what are you thankful for? Are you thankful for your friends?”

    Caretaker: *no response*

    Boy: “Are you thankful for me?”

    Caretaker: “I’m thankful for you, kid. I’m more thankful for you than all my friends in the world.”

    Boy: *smiles*

    Learning By Example

    | Vancouver, BC, Canada | Awesome Customers, Top

    Coworker: “Whoops, looks like there’s a 30 cent late fee on here for [movie]. It was returned a day late, so your total will be $6.25.”

    Customer: “What?! That’s impossible! I returned it the day after I rented it!”

    Coworker: “Well, it was a seven day rental, and it shows here that you returned it a day late at 6:13 pm.”

    (The customer continues to argue very loudly with my coworker, yelling out things like, “Do you know who I am?!” However, I tune it out because a regular customer comes up to my register.)

    Me: “Hi, Mr ***!”

    Regular: “Hey ***, love the hair. What’s the damage?”

    Me: “Oh boy, $43.76 in late fees? Where did you go this time?”

    (The regular leans way over into the other customer’s face and speaks loudly.)

    Regular: “$43.76 in late fees, you say? Here is my debit card, miss!”

    (He pulls his debit card out of his wallet with a big flourish.)

    Regular: “Boy, I should learn to return my movies on time, which is clearly not the fault of this establishment!”

    (The other customer shuts up, quickly pays, and leaves.)

    Me: “You’re my favorite.”

    Regular: “I know.”

    (We waived half his fees and gave him a free rental.)

    Best Customer (And Most Expensive Envelopes) Ever

    | Charleston, SC, USA | Awesome Customers, Money, Top

    Me: “Thank you for calling [Wireless Service Provider's] Financial Services Department. May I have your mobile number please?”

    Caller: “I am calling to complain that I have not been receiving payment return envelopes with my statements each month.”

    Me: “No problem, sir. Let me get your mobile number so I can pull up your account and see what’s going on.”

    Caller: *gives account number*

    Me: “Ok, just give me a minute to look through the account and see what’s going on.”

    (Looking through his payment history, I notice he’s been paying $60 a month for a $20 a month plan for nearly two years. As a result, he has over $1,000 in credit on his account.)

    Me: “Okay, sir, thanks for holding. It looks like the reason we haven’t been sending you envelopes is because you haven’t owed us any money for the past two years or so.”

    Caller: “But I’ve been using the service! How do I not owe you any money?”

    Me: “Well, your bill is only about 20 dollars a month and you’ve been consistently overpaying each month.”

    Caller: “Yes, I know! I have money, now and what if one day I don’t? I want to be able to have my cell phone! I NEED envelopes! Can you send me some right away?”

    Me: “Sir, basically you could not pay your cell phone bill for about the next several years and not have to worry about it. Why not let some of that balance wear down? You’ve really been paying way too much!”

    Caller: “But I need more envelopes! I don’t know why you can’t just send me some!”

    Me: “Sir, it’s all done in a warehouse. We don’t actually have stacks of letters laying around our office. Since the company isn’t sending you envelopes, why not just go purchase some from a store?”

    Caller: “No, I can’t do that!”

    Me: “Okay, I’ll take care of this for you…”

    (I end the call, hunt down a few generic non-labeled envelopes from the supply cabinet, and mail them to the customer. I check back on his account a few days later and he had called in to thank us for sending him the envelopes!)


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