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    Category: Awesome Customers

    This Apple Falls Far From The IP

    | Manchester, UK | Awesome Customers, Technology, Top

    (I have been trying to help a caller connect her new router up to accept all the wireless devices in her house, as she’s recently changed her internet supplier to us. It’s been almost 40 minutes and not going well, until this happens.)

    Caller: “Well, you’re obviously not getting this! I’ll let my son explain because he’s been working on this for hours.”

    Me: “Okay, ma’am, no problem.”

    (The caller’s son gets on the phone.)

    Caller’s Son: “Right…what’s happening is that my DS isn’t connecting due to our wireless having too high security, so I’ve been trying to drop it from whatever WPA it’s on down to WEP. However, to do this I need to log into the router settings using my IP address. I used the static IP address, but to actually log in I need a username and password. I checked on the internet and it says to use admin and password, but whenever I tried it just cleared both fields.”

    Me: *slightly stunned* “Uh, well, what you could try is the router password that’s specific to you. It should be on the help sheet that came with the router itself.”

    (Around twenty seconds later…)

    Caller’s Son: “Ah, thanks very much. Cheers!

    Me: “No problem. If you have any other queries, feel free to call us again.”

    Caller’s Son: *hangs up*

    Me: *to coworker* “I f***ing love tech savvy kids.”

    Respect Your Zombie Elders

    | Delaware, USA | Awesome Customers, Family & Kids, Top

    (I am a customer at a very popular superstore in my town. I have my five-year-old daughter in line with me. An elderly customer is in front of me talking to the cashier.)

    Cashier: “Hello, how can I help—”

    Customer: “How dare you.”

    Cashier: “Excuse me?”

    Customer: “How dare you wear that keychain!”

    Cashier: “I don’t understand.”

    Customer: “That!”

    (The customer points at the cashier’s keychain, which has a zombie on it.)

    Customer: “How could you support that man in Florida? He ate another man’s face while he was naked! How dare you!”

    (The cashier is completely stunned, but my daughter suddenly steps up to the aggravated woman.)

    My Daughter: “Lady, that man wasn’t a zombie. He was just crazy. Zombie’s aren’t real! You should know that. You’re about a hundred!”

    So Much Pun

    | Springfield, MO, USA | Awesome Customers, Language & Words, Top

    (I’m zoning the laundry aisle at a popular retail store. An elderly couple walks down the aisle. The husband makes a pun of every name brand he walks by.)

    Customer: “CHEER up, dear. We’re in a new ERA now. We’re ALL together, and have everything to GAIN. So SNUGGLE up, but be careful. There’s a TIDE coming in, so SURF’s up!”

    (Best. Old dude. Ever.)

    A Light In The Darkness

    | Canberra, Australia | Awesome Customers, Top

    (Our lighting store is very hands-on with service. On a slow day, I see a customer standing near our counter. She is looking at some lights displayed on the roof.)

    Me: “Hi, can I give you a hand today?”

    Customer: *angry* “NO! You know, you’re the fourth person in ten minutes to ask me for help! I just want to look at the lights. I don’t need any help. I just want to be left alone!”

    Me: “Okay, then.”

    (I walk away, rather surprised by her reaction. I see another customer, an elderly man, and decide to approach him.)

    Me: “Can I give you a hand, or were you just having a look?”

    Elderly Customer: “Just having a look, thank you. You know, you’re the third person to ask me that. What great service you guys have!”

    Trust Us, There Are Far Worse

    | Brisbane, Qld, Australia | Awesome Customers, Food & Drink, Top

    Me: “Hi, what can I get for you today?”

    Customer: “Um, I’d like the…is the teriyaki good?”

    Me: “Yes, it’s one of our most popular subs.”

    Customer: “Okay, a teriyaki chicken sub on…Italian Herbs & Spices?”

    Me: “Italian Herb & Cheese? No problem.”

    Customer: “Yes, sorry. Uh, not toasted. Can I have that dark orange cheese?”

    Me: “The old english? Sure. Which salad would you like?”

    Customer: “Um…Lettuce, tomato…cucumber, carrot…ooh, and just a little bit of onion.”

    Me: “Of course. Would you like the Sweet Onion sauce?”

    Customer: “Is that good with that?”

    Me: “It’s the recommended sauce, yes.”

    Customer: “Oh, okay. Yes please. Boy, I bet I’m just the worst customer!”

    Me: “Not. Even. Close.”

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