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    Category: Awesome Customers

    Food For Thought-ful

    | Durant, OK, USA | Awesome Customers, Food & Drink, Top

    (I work in a gift shop inside a very successful casino. Our department is very small, and has suffered a few losses of faculty leaving us shorthanded for a small period. I am working a late shift unable to take any breaks but I don’t mind it. I’m used to being on my feet, but I am feeling very hungry. A customer comes in with bags of food wanting a few candy bars.)

    Me: “Oh my gosh, that smells so good.”

    Customer: “Yeah, double cheeseburger, onion rings and chili fries! I’m feeling hungry tonight!”

    Me: “Oh man, me too! I haven’t had a chance to eat today.”

    Customer: “You haven’t? Well, why not?!”

    Me: “The store is open 24 hours, and there’s no one else here to break me. It’s only for a little while though, and my relief comes in at midnight.”

    Customer: “But that’s so long!”

    Me: “It’s not that long, but that smell sure is making me hungry!”

    Customer: “You want me to order you some food?”

    Me: “Sir, you don’t have to do that!”

    Customer: “I want to!”

    (I continue ringing him up and hand him back his change.)

    Me: *chuckles* “Alright, thank you, sir. You have a good night.”

    Customer: “You the same!”

    (The customer leaves and the offer slips my mind as I continue working. Sure enough, about an hour later a drink-girl comes in with a tray full of all the food he described! I was astounded! Thank you, sir, for your generosity!)

    A Birthday Surprise

    | Provo, UT, USA | Awesome Customers, Family & Kids, Food & Drink

    (I am serving a young couple, and it is the woman’s 29th birthday. One of our hosts, a large Polynesian man, loves to sing ‘Happy Birthday’ to people by himself.)

    Me: “Would you like a group of us to sing ‘Happy Birthday’ to you, or do you want that guy to sing to you?”

    Customer: “It’s okay; I’d rather not have anyone sing to me. By the way, has that table paid for their meal yet?”

    (The customer points at a table nearby, where a couple with their two young children are seated.)

    Me: “No, they haven’t.”

    Customer: “Okay, give this to them. Don’t tell them it’s from me.”

    (The customer hands me a $100 bill.)

    Me: “Wow, really? That’s really generous of you, and on your birthday!”

    Woman: “Yeah, I like to do something nice for someone on my birthday as a way to give back to the universe for all the crap I’ve done.”

    (We ended up giving her and her boyfriend free dessert. Her incredible generosity inspired me to try to do something like that on my birthday from now on. Sometimes humans are okay!)

    Phoned In Bad Customers

    | Pensacola, FL, USA | At The Checkout, Awesome Customers, Crazy Requests, Technology

    (My phone is old and has stopped working, so I’ve taken it in to get it replaced. The clerk and I have had to switch registers twice now because of a malfunction. I find it amusing and he keeps thanking me for being patient.)

    Clerk: “I’m sorry about how long this is taking.”

    Me: “It’s no problem. I work with computers every day. I know how finicky they can be.”

    Clerk: “You would be surprised at how mean people can get.”

    (I am about to tell him I know because I worked retail to get through college. As if on cue, a customer storms into the store and begins yelling.)

    Customer: “Where are your mice?! [Other Store] sent me over here because all they have are Chinese mice, and I want a good mouse!”

    Assistant Manager: “Sir, this is [cell store]. We don’t sell mice.”

    Customer: “The b**** at [Other Store] said this store had them! Where is [Office Supply Store]?!”

    Assistant Manager: “I don’t know, sir. I’m only a temporary employee here. I don’t live in this area. I’m sorry.”

    Customer: “D*** right you are!”

    (I am fed up, and attempt to keep this customer from berating the employees more.)

    Me: “The [Office Supply Store] is just down this road next to another [Cellphone Store].”

    (I proceed to give the customer directions, and he leaves in a huff without a thank you. Another customer chimes in shortly after he leaves.)

    Customer #2: “Now everyone, turn to the person next to you and thank the good Lord that they aren’t like that man.”

    (The store erupts in laughter. The clerk goes back over my account and found a bunch of discounts for me!)

    A Better Cliché, A Better Day

    | Prescott, AZ, USA | Awesome Customers, Transportation

    (I am helping a customer adjust his shuttle reservation. I am having a horrible day; I am not feeling well, so my mood isn’t good but I don’t let it affect my inclination to help customers.)

    Me: “Okay, sir, you’re all set.”

    Customer: *happily* “Oh, bless your heart! Peace be with you, and all that s***!”

    Me: *bursts out laughing*

    Customer: “I hope you have a better day, and not just because of me!”

    Coffee Cookie Kindness

    , | USA | At The Checkout, Awesome Customers, Awesome Workers, Food & Drink, Top

    (It is a busy Sunday morning, and I accidentally turn my register off. It takes about five minutes for the system to completely reboot and get back up and running. In that time a customer has pulled into my drive-thru lane.)

    Me: “Sorry, it should be just a minute before I can get your order in.”

    (As I say this, my computer crashes and I have to reboot it again. Since there is a line of customers ahead of them, they can’t pull up to the window to order either.)

    Me: *over the speaker* “I am so sorry about this! As soon as we get the line moving, I can get your order in at the first window.”

    Customer: “Don’t worry about it; we’re not in a hurry. Take your time!”

    (It takes two more minutes before I can get their coffee order in and they get to the first window to pay. They speak to my coworker.)

    Coworker: “Hello folks! Sorry it took so long. Your order has been paid for already, so go ahead and drive up to the next window.”

    Customer: “Paid for? Who paid for our order?”

    Coworker: “Actually, the girl that took your order felt so bad about her computer crashing she paid for your coffees.”

    (They leave a verbal thank you for me and leave. I think this is the end until an hour later the manager is screaming my name.)

    Manager: “What did you DO?!”

    Me: “I don’t know; what happened?”

    (The manager shows me the huge tray of piping hot homemade cookies. Apparently the customer’s wife decided to repay my kindness and made us all cookies! Best day of work ever!)


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