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    Category: Awesome Customers

    Mother Doesn’t Know Best

    | Kentucky, USA | At The Checkout, Awesome Customers, Family & Kids, Top

    (My mother and I are on a drive to Florida when we stop at a small gas station. A customer and her six- or seven-year-old daughter walk away from the restrooms to the counter.)

    Cashier: “May I help you?”

    Customer: “Your bathrooms are DISGUSTING! Let me talk to a manager! They make me SICK!”

    Cashier: “I’m sorry, ma’am, but the manager isn’t in right now. Would you like me to file a complaint?”

    Customer: “No! I want you to clean the GODD*** BATHROOMS!

    (At this point, the little girl is trying to drag her mother away and is telling her to calm down. The cashier is clearly shaken and on the verge of tears.)

    Cashier: *tearing up* “I’m sorry, but that’s not my position, and the janitors aren’t in right now. Is there anything else I can do?”

    Customer: “NO, GODD*** IT! JUST GO CLEAN THE D*** TOIL—”

    (At this point, my mother has had enough and speaks up in defense of the cashier.)

    My Mother: “Look. She has told you she can’t clean it. She has offered solutions. Now use the dirty toilets or you can leave! You don’t have to be such a b****!”

    Customer: *taken aback* “Well, I…I…HMPH!”

    (She storms out, dragging her kid by the arm. After we leave a second later, we see the woman and her little daughter in the parking lot.)

    Customer’s Daughter: “Goodness, Mommy! you didn’t have to be so mean to that lady. She was crying!”

    I Have A Good Feeling About This

    | Florida, USA | Awesome Customers, Geeks Rule, Top, Wild & Unruly

    (Our shop sells a lot of space-themed items, including a good deal of Star Wars merchandise. I am approached by two guys in their early 20s.)

    Guy #1: “Excuse me, miss, but we’re about to get kicked out of your store.”

    Me: “For what?”

    Guy #2: “Lightsaber fighting!”

    (They turn to a Star Wars display, each take a lightsaber off the rack, and spend a second figuring out how to turn them on. Right away, I duck behind the registers and return with two open lightsabers we have behind the counter from returns.)

    Me: “Here, try some without the packaging.”

    Guy #1: “SWEET!”

    (They activate the lightsabers and proceed to have a high-energy duel in the middle of the shop, to the amusement of my coworkers and the other customers. When one wins, they deactivate and hand the lightsabers back to me.)

    Guy #2: “Best. Store. Ever.”

    (They left without buying anything, but with huge smiles on their faces!)

    Children Of The Scorn

    | Aurora, CO, USA | Awesome Customers, Family & Kids, Top

    (I’ve been at work for 8 hours and am finishing the last bit of the late-evening rush. A husband, wife, and their 6-year-old daughter come through the line with several items, one of which is a bike.)

    Husband: “Can you split these between a couple cards?”

    Me: “Of course. What amount would you like?”

    Wife: “This’ll be food stamps. One minute…”

    (The husband and wife stare at the card reader and babble between themselves which way to turn the card and what their pin is. I try to help several times, only to be scolded, so I remain quiet. As I wait, I start looking around randomly and eventually glance in the general direction of their daughter.)

    6-year-old Daughter: “The f*** you starin’ at, b****?!”

    Me: *shocked* “I’m sorry, I wasn’t…I didn’t mean…if you bring the bike over here, I can ring it up once your parents are finished—”

    6-year-old Daughter: “The f*** you say to me?!”

    Me: “Well, unless you paid for it in the back, in which case you’ll want to have your receipt out at the door since they’ll check larger purchases. It’s a pain, I know, but it’s just store policy—”

    6-year-old Daughter: “You racist c***! You just sayin’ that ’cause I’m [race], ain’t you? Shut the f*** up!”

    Me: “No, it has nothing to…it’s just store policy to check receipts—”

    6-year-old Daughter: “F*** you, f***ing racist b****! Y’all are racist! You is nothin’ more than a lil’ racist c*** askin’ me that s***! F*** you, you f***er! I ain’t got to do s***!”

    (The daughter screams for a few more minutes, carrying off the bike. Meanwhile, her parents finish with their groceries, apparently oblivious to their daughter’s behavior. The daughter continues to make obscene gestures and screams obscenities at me all the way out the door, being sure to also yell at the store’s door greeter.)

    Next Customer: “Morons…”

    Me: *immediately burst into tears*

    Next Customer: “Do you run into this often?”

    Me: *nodding* “M-more than i-is strictly n-necessary.”

    Next Customer: “Really? You’re too smart to be dealing with a**holes of that degree. I’d quit. Seriously, f*** that!”

    Me: *laughing* “Thank you!”

    (I put in my two weeks that night!)

    Making A Difference

    | Ontario, Canada | Awesome Customers, Money, Top

    (We have a big display of used books just outside our doors that we sell to raise money for a local charity. Paperbacks are $1 and hardcovers are $3, but we sometimes let them give less money if the books aren’t in great condition. An older lady comes to the counter with a brand new-looking hardcover that I had originally thought she bought at the bookstore in the mall.)

    Me: “That’s just from [the used books outside the mall]?”

    Customer: “Ya.”

    Me: “Okay, that’ll be $3, please.”

    (The customer puts a single loonie on the counter.)

    Me: “Oh, sorry. It’s $3.”

    Customer: “WHAT!? But I got some paperbacks the other day and they were only $1!”

    Me: “That’s because the paperbacks are $1, but the hardcovers are $3.”

    Customer: “Well, that’s just ridiculous! I don’t want it, then!”

    Me: “Well, I can take it for the $1 because it’s just a donation, but they’re supposed to the $3.”

    Customer: “Huh?”

    Me: “The money for the books goes to a charity, so since it’s just a donation, I can give it to you for a dollar. But, just so you know, the hardcovers are $3.”

    Customer: “That’s ridiculous! $3 for a book!” *leaves the loonie on the counter and takes her book*

    (About 20 minutes later, a teenage girl and her boyfriend come into the store with a hardcover book.)

    Me: “That’ll be $3, please.”

    (The teenage girl hands me a $5 bill. I open the donation jar to get her change.)

    Teenage Girl: “Oh, it’s a donation?”

    Me: “Yes.”

    Teenage Girl: “Well, you can just take the whole $5, then.”

    Me: “Thank you very much!”

    Teenage Girl: “No problem!”

    (Funny, the differences between some people!)

    Whine Isn’t Gonna Get You Your Wine

    | Enniskillen, Northern Ireland, UK | At The Checkout, Awesome Customers, Top

    (I look young for my age and see no point in getting aggressive when asked for ID. However, the picture is old and has been refused before, so I try to get by without it. Alcohol is generally cheaper in Northern Ireland and I’m originally from a border town. This happens on a trip “up North” with friends from “the South”, AKA the Republic of Ireland.)

    Cashier: *before scanning a bottle of wine in my basket* “Have you any ID?”

    Me: “It’s out in the car somewhere, but I am 23.”

    My Friend: “I can vouch for her. She is of age.”

    Cashier: “Sorry, but I can’t let her without seeing ID. It’s store policy.”

    My Friend: “Okay, then, I’ll pay for it.”

    Cashier: “Can’t do that either. I’m sorry, but I’m just doing my job.”

    Me: “It’s fine, really. It happens all the time. I’ll just get the groceries.”

    Cashier: “I’m really sorry. Just we get a lot of young ones in trying to buy drinks.”

    Me: “I know. I’m from [town just over the border]. We used to come up here all the time when we were younger.”

    Cashier: “I feel terrible. Most people get angry, but you’re being so nice!”

    Me: “It happens all the time; don’t worry! There’s no point getting angry; it’s your job to ask.”

    (I go out to the car, get my passport, and make sure to go back through her lane.)

    Me: “Back again! The picture’s old, but it is me, I promise!”

    Cashier: *checks picture and DOB* “I’ll tell you now, when you’re my age, you’ll appreciate being asked! Thanks a million! It’s great to not be shouted at for once!”


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