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    Category: Awesome Customers

    How To Make An Employee’s Day

    | New York, USA | Awesome Customers, Top

    (I work at a call center. As I’m working, I overhear my coworker talking another call.)

    Coworker: “Hi, my name is [name]. I’m calling from [organization]…”

    (As usual, I tune her out since it’s just a script and focus on my own call. However, after a few minutes, she hangs up and excitedly speaks to everyone in the room.)

    Coworker: “Guys! She used my name!”

    Manager: “What?”

    Coworker: “She used my name! When she hung up, she said, ‘Have a nice day, [name]‘!”

    (To this day, whenever the room’s getting a little down, someone always tells the story of the customer who used her name!)

    All You Need Is Love, Part 2

    | Michigan, USA | Awesome Customers

    (This is at the end of the conversation after explaining charges to a customer.)

    Customer: “Have I told you today that I love you?”

    Me: “Um, I’m sorry…what?”

    Customer: “Have I told you today that I love you?”

    Me: “Oh, you just did.”

    Customer: “I love you!”

    Me: “Thank you? And thank you for calling [utility company]. Have a great day!”

    Related:
    All You Need Is Love

    BOGO: Buy One Give One

    | Atlanta, GA, USA | Awesome Customers, Top

    (I’ve been helping a customer who’s about to get a great deal because of a BOGO promotion in the store. She also has a coupon for a free item. Even I am impressed with the amount of products she’ll get for free. I’ve been helping her select lotions and fragrances on the floor.)

    Customer: “Well, I have so much already. I don’t know what to pick out next. What would you recommend? What’s your favorite fragrance?”

    (I show her my favorite fragrance and she adds a lotion to her bag before she heads to the register to check out. She comes back to me after she makes her purchases.)

    Customer: “Thanks so much for your help today!”

    (Surprisingly, she hands me a bag from our store with an item in it. Inside is my favorite lotion; she had used her coupon to treat me!)

    Can I Show You My Social Insecurity Card

    | Vancouver, BC, Canada | Awesome Customers, Top

    (A customer is about to buy an M-rated game, which can only be purchased by people over the age of 17. My store is really strict about checking ID.)

    Me: “And may I see some ID, please?”

    Customer: “Why? What for?”

    Me: “Because this is an M-rated game, and I am required to ask for ID.”

    Customer: “Buddy, I’m 31, and it shows. You don’t need to see my ID.”

    Me: “Sorry, sir, but I do need to see your ID. Otherwise, I risk my job and the store risks a fine.”

    Customer: “Are you kidding me? Normally, when people ask me for ID, it’s a compliment, but coming from you, you just sound like a bureaucratic snot! Don’t waste my time, and just sell me the d*** game!”

    (Another customer standing behind him taps him on the shoulder.)

    Customer #2: “Hey, you said you’re 31, right?”

    Customer: “Yeah! And this little punk is giving me a hard time about it!”

    Customer #2: “How old is your kid? You may be 31, but you seem a little too young to be the father of a 17-year old, which this game is intended for.”

    Customer: “What are you talking about? I don’t have any kids. This game is for me!”

    Customer #2: *incredulously* “You’re 31 and still play video games?!”

    (The 31-year old customer turns red and leaves the store in a huff. Since he’s gone, I go on to serve the next customer.)

    Customer #2: “I’m actually older than he is and I play games, too. Since he was adamant about not showing his ID, I figured he had insecurities. I thought it would be fun to mess with him a little, and boy was I right!”

    Little Nuggets Of Interest

    | Dublin, Ireland | Awesome Customers, Family & Kids, History

    (I am providing a tour through Ireland and explaining its history.)

    Me: “…and then the Danish Vikings and the Norse Vikings got together, and created the most fantastic thing in the world. Does anyone know what that is?”

    Young passenger: “Chicken nuggets!”

    Me: “I was going to say red hair, but that answer just blows mine out of the water!”


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