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    Category: Awesome Customers

    It Pays To Be Patient

    | Calgary, Canada | Awesome Customers, Money, Technology, Top

    (I am a waitress. One of my customers has just finished eating and is using a debit card to pay for his meal. The machine automatically includes a step giving the option to include a tip.)

    Customer: “I don’t understand technology. This machine isn’t working. It won’t let me leave a tip!”

    (The machine clearly gives three options: Leave a tip in a dollar amount, a percentage amount, or skip the tip.)

    Me: “Well, sir, you have three choices: a dollar amount, a percentage amount, or no tip. To choose one, press the button directly underneath it on the screen, and the machine will take you to the next step.”

    Customer: “Oh, okay!”

    (He proceeds to type in a dollar amount, but the machine does nothing since he has not chosen the dollar option.)

    Customer: “It still doesn’t work! They made this machine far too difficult to use!”

    Me: “Okay, well, I’ll just explain your options to you again…”

    (This time, I physically point to each of the three buttons as I explain the difference between the three options.)

    Customer: “Oh, okay!”

    (He again proceeds to type a dollar amount without choosing an option.)

    Customer: “The machine doesn’t work!”

    Me: “Okay, sir, if you want to add a tip as a dollar amount, press the first button there labelled ‘$’. The machine will take you to the next step, and then you can enter the amount you wish to leave.”

    Customer: “Oh, okay!”

    (He still doesn’t get it. I end up explaining about 7 more times until he finally pushes the button to proceed to the next step.)

    Customer: “Oh… well, that was easy! I don’t know why it took so long for me to understand that. Thank you for being so patient. I’m going to leave you $1 for every time you had to explain it to me!”

    (He ended up leaving me a $10 tip. His meal had only amounted to $25. Definitely one of the best customers I’ve had!)

    A Beautiful Soul

    | NH, USA | Awesome Customers, Family & Kids, Top

    (There’s a photo up on the wall of the studio that has a coworker, a former coworker, and myself in it. People unfortunately usually comment on the former coworker’s appearance. A family comes in with four girls; the second oldest is about 15 and looks at the photo.)

    15-year-old Girl: “Oh, she’s really ugly. Look at this ugly girl!”

    Mother: “Don’t say things like that out loud.”

    15-year-old Girl: “But she’s so ugly!” *turns to her five-year-old sister* “She’s ugly, isn’t she? See how ugly she is!”

    Little Sister: “Um, I think ALL these girls are pretty!” *smiles and walks away*

    (She made my day!)

    Saved By The Buff Belle

    , | USA | Awesome Customers, Bigotry, Food & Drink, Top, Wild & Unruly

    (Note: In this case, the cashier has made an error and given the customer the wrong item. However, it doesn’t justify what transpires next…)

    Customer: “I did NOT order this salad, you stupid bimbo!”

    (The customer throws the salad right at the cashier.)

    Cashier: “Hey!”

    Customer: “I did NOT order a f***ing salad!”

    Cashier: “Oh, I’m so sorry. That was my mistake.”

    Customer: “I want my entire order free!”

    Cashier: “I’m sorry, sir, but it does not work that way. I sincerely apologize for the error.”

    Customer: “I want my food free!”

    (The customer throws the rest of his food at the cashier, hitting another cashier who has stepped over to help wipe the mess. The manager, who has seen everything happen, speaks up.)

    Manager: “Sir, you do not do that to my employees. I’m going to have to ask you to pay not just for your order, but the salad that you have now ruined.”

    Customer: “Who are you, and what gives you the right to demand that?!”

    Manager: “I am the manager.”

    Customer: “No, you’re not. You’re a woman!”

    Manager: “I assure you, I am. This is my name tag.”

    (The manager presents her name tag, which says “Robin.”)

    Customer: “You stole that off your real manager, a man! Females spell it R-O-B-Y-N!”

    Manager: “I’m sorry if it’s confusing, but I am the manager, and that is how my name is spelled. Nevertheless, I’m going to ask you to pay for the food you threw and apologize.”

    Customer: “I want my food free! That’s it!”

    (Suddenly, a short but very muscular woman shows up and drags the customer from the counter to a wall. She is a customer who has also been watching the commotion.)

    Woman: *to the customer* “You, pay up, or you’ll have ME to deal with!”

    Customer: “Um, okay! Okay!” *pays and leaves immediately*

    (The woman who saved the day? She got a free meal!)

    Good Things Come In Small Dosages

    | New York, USA | At The Checkout, Awesome Customers, Family & Kids, Top

    (My coworker at the pharmacy has been working with a customer who seems to be having the worst day. Unfortunately, my coworker is the victim of the customer’s mood, and he has reduced the poor girl to tears. Behind this customer is a young father in his mid-20s and his three sons, aged probably six, two, and less than a year old. The young father is clearly upset with the behavior of the customer in front of him, but, probably for the sake of his children, is keeping his mouth shut. Out of nowhere, his six-year-old son speaks up.)

    Six-year-old Son: “‘Scuse me, sir? I think you’ll probably get what you need easier in life if you’re nice to people. You’re making the pretty lady sad and she didn’t do anything wrong.”

    Customer: *clearly shocked* “Didn’t your father here teach you to mind your own business, son?!”

    (The young father is actually grinning proudly, and reaches over to high-five his son.)

    Father: “Actually, I taught him not to raise his voice at good, honest people.”

    Customer: *clearly embarrassed, pays and leaves quickly*

    Six-year-old Son: *to my coworker* “Can I give you a hug? If anyone gives you trouble, call me!”

    (My coworker was very impressed by the brave little boy’s actions, while his father proudly teared up. I doubt the family will ever have to pay at our pharmacy again, and my coworker has a new best friend!)

    Abandon All Mope Ye Who Enter Here

    | Victoria, Australia | Awesome Customers, Love/Romance, Top

    (I’m a 21-year-old girl at work and feeling a bit sad, having broken up with my long-term boyfriend earlier in the week. One of our regular customers, who is 24, is standing around talking to me and my female coworker. Another regular customer, a lovely elderly German man who we call ‘Dante’ because of his favourite game, comes in shortly afterwards.)

    Me: *to Dante* “Hello! How’s Dante’s Inferno going?”

    Dante: “Oh, it’s just great! I love it. But I’ve been playing some other games lately…”

    (He goes on to tell us what he’s been up to. The young customer joins the conversation, too. Once Dante has finished telling us what games he’s playing, he turns to the young customer.)

    Dante: “So, why do you hang around here, young man? I hope you’re not troubling these lovely girls.”

    Young Customer: “Nah, I just hang around and talk, really.”

    Dante: “Ahh, I see. You like one of these girls, huh? I know you do!”

    Young Customer: *laughs and turns red* “How do you know that?”

    Dante: “Well, if you come in every day just to chat, you must not have a girlfriend.” *turns to me* “Darling, are you single?”

    Me: “Umm, yeah. I am.”

    Dante: “You two should get together! You’re nice and he’s nice…” *turns back to the young customer* “…and you’d get free games!”

    Young Customer: “Oh, I dunno. She probably wouldn’t give me free games.”

    Dante: “Yes, she would! You’d be her boyfriend. She’d have to!” *turns to me and steps closer, talking softly in my ear* “Just think about it, yes? He’s a good boy. He’d be lucky to have a girl like you!”

    Me: *grinning ear-to-ear* “Thanks, I’ll think about it!”

    (Two months later, I realised how much of a ‘good boy’ the young customer really was, and it turned out that he’d had a crush on me for a while. We’ve been seeing each other for 8 months now, and a few weeks ago I ran into Dante at a local coffee shop. When I told him he’d been right about us, he was over the moon!)


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