Category: Awesome Customers

This Is How Musicals Are Born

| IL, USA | Awesome Customers, Awesome Workers, Bizarre

(My dad and I go to a hardware store needing eight bags for a gardening project.)

Employee #1: “Hi, can I help you?”

Dad: “Yeah, we need eight bags of mulch.”

Employee #1: “How many?”

Dad: “Eight bags.”

Employee #1: “Eight bags of mulch?”

Dad: “Eight bags of mulch.”

Employee #1 *shouting to Employee #2* “Eight bags of mulch!”

Employee #2: “Eight bags of mulch!”

Me: “Eight bags of mulch!”

Customer Behind Me: “Eight bags of mulch!”

(I laugh pretty hard at that. Later on, I’m putting the eighth bag into the trunk.)

Dad: “Wait, why are you putting that bag in there?”

Me: “…Don’t we need eight bags?”

Dad: “Oh, right! Eight bags of mulch!”

Me: “Eight bags of mulch!”

Avoiding A Hair-Raising Situation

| Wisconsin Dells, WI, USA | Awesome Customers, Awesome Workers, Food & Drink

(Our mom takes us through the drive through of a fast food joint known for frozen custard. We all have one, and as we are driving away and eating, three of us discovered long hairs in our custard. We go back through the drive through and my mother tells them what happened. The poor teen on the mic sounds so nervous when my mom calmly explains the situation. They give us free replacements. We get to the window and instead of the kid, it’s the manager.)

Manager: *hands my mom the tray of three custards as well as a handful of tokens for a free scoop of custard*

Mom: “What is this for?”

Manager: “Ma’am, so many customers in your situation would have screamed at my poor employees and terrified them. The other day, a customer came up to the counter and screamed at and verbally abused the fifteen-year-old girl at the register because he found a very small piece of onion on his burger when he had asked for none because he doesn’t like the smell of them. And other people would try to sue us for that. So I am giving these to you as a thank you.”

Mom: “Oh, wow. You’re welcome, I guess.”

(Our custard was delicious and hair free, though it melted rather quickly once we got to the park as it was the summer. Good thing we had dishes and not cones!)

Pleasantness Is The Best Medicine

| OR, USA | At The Checkout, Awesome Customers

(I’m at the pharmacy and they have been having issues with my medication: not in yet, not the right amount, or not in stock. Today it is a misread order, and I did not get the amount I am supposed to, so they ask if I can come back on Monday.)

Pharmacist: “Haven’t you been here almost every day for one thing or another?”

Me: “All but Friday.”

Pharmacist: “I’m sorry we keep having to have you come back in.”

Me: “That’s okay.”

Pharmacist: “And you’re still so nice about it?”

Me: “Why wouldn’t I be?”

Pharmacist: *shakes my hand* “Bless you.”

Me: “Anyone who works behind a counter deserves respect until they show me otherwise.”

Pharmacist: “Can you teach our other customers that?”

Me: “I wish I could.”

Armless Is Harmless

| FL, USA | Awesome Customers, Family & Kids

(I work as a freelance airbrush face painter. I’m at an event when two small children and their mother come up. The mother’s attention is elsewhere while I talk to her kids.)

Me: “Hey there! What design would you like?”

Girl: *pointing out which design* “…and can I have it on my arm?”

Me: “Sure!”

(I put the design on her arm, and her brother comes up next, wanting his design on his arm as well. I hear this exchange as they leave.)

Mother: “Both of you got designs on your arms instead of your faces? Man, I got some boring-a** kids.”

Doubly Appreciative

| Vancouver, BC, Canada | At The Checkout, Awesome Customers

(I’ve finished serving a customer at my till. She hasn’t left yet, and is thoroughly reading her receipt.)

Me: “Excuse me, ma’am, is there a problem?”

Customer: “Actually, yes, there is. You charged me double on one item.”

(I look at her receipt, and she’s right; I did charge her twice for the same item. This is a rather bad mistake, so I’m expecting the worst.)

Me: “I’m terribly sorry, ma’am. I’ll fix this right away.”

Customer: “If I just grab another one of these items, we’d be good, right?”

Me: “Well, yes, that would be one way to go about solving this problem, but this is my mistake. I am very sorry for what I did, and I can give you your money back, if that’s what you prefer.”

Customer: “It’s okay; I could use another one of these, anyway.”

(Ma’am, if you’re reading this, I would like to thank you again for your kindness. It really meant a lot to me. And I’ll do my best to avoid repeating that mistake!)

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