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    Category: Awesome Customers

    Free Lager For Free Labor

    | UK | At The Checkout, Awesome Customers, Food & Drink, Technology

    (I’ve just fixed a customer’s laptop which had an issue outputting to a monitor. I decide not to charge him, as the problem is minor and the fix didn’t take very long.)

    Customer: “Thanks a lot for that. I appreciate it. Wait here a sec.”

    (The customer leaves the store and I continue serving customers. Half an hour later, he returns.)

    Customer: “Here you go, mate. Hope you drink lager!”

    (He puts a case of beer down on my counter and begins walking out.)

    Me: “Whaa… are you serious? What’s this for?”

    Customer: “For fixing my laptop!”

    Me: “I… I really appreciate it, but you didn’t need to—”

    Customer: “You fixed my problem quickly and with a smile. I’m not the best with technology but you were very patient with me, which is more than I can say about the staff over at [Competitor]. So enjoy that, and I’ll definitely be shopping here again!”

    (That guy made my shift!)

    A Man Needs His Nectar

    | Finland | At The Checkout, Awesome Customers, Food & Drink, Health & Body, Top

    (I go to my local store after a game of soccer, still wearing my full goalkeeper kit. The cashier and I have met several times but don’t actually know each other at all. I am buying beer.)

    Cashier: “[My Name], you can’t buy beer!”

    Me: “Why not?”

    Cashier: “You come here looking so sporty and I thought you’d buy something healthy or nice, and you buy beer!”

    Me: “Okay, I’ll buy something nice.”

    (I turn around, grab a bunch of flowers, pay for them, and give them to her.)

    Me: “There you go!”

    Cashier: “What? For me?”

    Me: “Yes.”

    Cashier: “But… but why? No one has ever bought me flowers before.”

    Me: “Well, you told me to buy something nice, and as you looked tired and a bit down I thought that it would be nice to buy you flowers.”

    Cashier: “Thank you! This was so nice of you!”

    Me: “May I now drink beer tonight?”

    Cashier: “With both hands, if you like!”

    Slow To Register

    | London, England, UK | At The Checkout, Awesome Customers

    (I am going to a self-service checkout in the shop. I can see that the screen says it is for cards only. In addition, there is a sign plastered to the machine saying the same.)

    Employee: “Just to let you know: that’s card only.”

    Me: “Okay.”

    (I put my goods down. He is still looking at me, so I look up.)

    Employee: “You won’t be able to use cash.”

    Me: “…I know; it’s alright. I have a card on me.”

    Employee: “Sorry. You’d be surprised how many people will try to pay in cash despite all the warnings.”

    Me: “Really?”

    Employee: “Yeah, it happens all the time.”

    (I scan my first item. The machine immediately says in a loud voice: ‘This till will only accept cards. Do you wish to continue?’ I stare at the employee, who walks off, laughing. My faith in humanity went down that day.)

    To Give Credit, Where Credit Was Due

    | OK, USA | At The Checkout, Awesome Customers, Family & Kids, Money

    (I’m in my first semester of college. I’ve just had my first midterm, and unfortunately I’ve also caught a cold and am not quite thinking straight. I’m at the check out line with my groceries when I realize I’ve left my credit card back at the dorm.)

    Me: *quietly embarrassed* “I forgot my credit card back at the dorm. I’m really sorry; I can’t buy these right now.”

    Cashier: “Oh, don’t worry about it. We’ll just put them back.”

    Me: “I really am sorry.”

    Cashier: “Don’t worry about it; it’s okay. I’m sorry you can’t get these right now.”

    (At this point, the customer in line behind me speaks up.)

    Customer: “Just put them on mine.”

    Me: *shocked* “What?”

    Customer: “I’ll pay for them; don’t worry.”

    Me: “You don’t have to. It’s my own fault.”

    Customer: “It’s okay, really. My mother, father, brother, and I all went to [nearby college] at the same time. I have five kids. I would have wanted someone do to this for me.”

    (At this point I’m near tears. She pays for my groceries and I thank her profusely. She and the cashier talk to me about my majors and tell me to study hard, which I assure them I will. Thank you, random lady, for helping me out when I made a stupid mistake! The world needs more kind people like you!)

    Related:
    To Give Credit Where Debit Is Due, Part 4
    To Give Credit Where Debit Is Due, Part 3
    To Give Credit Where Debit Is Due, Part 2

    Profit And Hair Loss

    | MN, USA | Awesome Customers, Health & Body, Money

    (We’ve had trouble keeping business up, as our location is right next to a larger chain. On a particularly slow day, I’m confused when I see a young man come in with his entire head shaved nearly flat.)

    Customer: “Excuse me; you may not still have me on file. I was here about 14 months ago.”

    (I look him up.)

    Me: “Yeah, you’re still on file; how can I help you today?”

    Customer: “Well, I didn’t know what to do with my dad’s hairline. It was starting to look like a bad comb over, and you guys convinced me to shave everything.”

    Me: “Yeah.”

    Customer: “Well, now that I have a razor and can do it myself, I realized that’s $14 a month you could be making. Can I just pay for a haircut, you don’t do anything, and you can just take the money?”

    (After blinking for a moment, I consult my manager, who clears the sale. The customer insists on full price.)

    Me: “Thanks, glad it worked out for you.”

    Customer: “Thanks a million. [Competitor] made it look like crap. I just felt bad, you know? You lose the rest of my sales because you actually know what the heck you’re doing.”

    (The customer even tipped well, which made our day. The other stylists and I were sharing the story all week.)


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