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  • August Theme Of The Month: Best. Customer. Ever!

    Category: Awesome Customers

    Don’t Mess With A Browncoat

    | Edinburgh, Scotland, UK | Awesome Customers, Geeks Rule, Top

    (I work in a movie/TV memorabilia store. Most of the stock is sci-fi related. A boy approaches my station.)

    Boy: “Excuse me, you sell stuff like Klingon to English dictionaries, right?”

    Me: “We surely do. There’s two in stock at the moment.”

    Boy: “Okay, so then do you have a dictionary for Firefly to English? I’m like, obsessed with it… I’d like to know what the people are saying when they speak the space language, so I can say I know everything!”

    Me: “Oh, it’s not actually a made-up language. They’re speaking Chinese.”

    Customer: “Eh? They are not. It’s a space language. It’s set way in the future and everyone lives in space. Have you never seen it?”

    Me: “I have indeed. I’m a big fan. I assure you they speak Chinese.”

    (The boy looks surprised and then laughs loudly at me.)

    Boy: “You’re a lassie. Isn’t Firefly more for guys? There’s loads of fighting and stuff. You can’t know that much about it. Why the h*** would space-folk speak Chinese, then?”

    (I pull my keys from my pocket, from which dangles my Serenity spaceship key-ring.)

    Me: “I also own the DVD box-set, the graphic novels, cast posters, 2 t-shirts and several other bits and pieces. I’ve even met Jewel Staite. The characters speak Chinese sometimes because after the war, America and China were the only remaining large power countries, who came together to form The Alliance. The culture-fusion resulted in a mixture of both English and Chinese being the commonly spoken tongues.”

    Boy: “You just made that up. You don’t even know. I know far more than you. Who’s Jewel Staite supposed to be, then?”

    Me: “She’s the actress who plays Kaylee!”

    (A second customer in line who has been listening with interest suddenly pipes up.)

    Customer #2: “I thought you knew everything about the show? Quit being such a tool and let me pay for my stuff already.”

    Boy: “But I just want a Firefly dictionary! This stupid cow won’t help me!”

    Customer #2: “You’ll find a Chinese to English dictionary in any big bookshop. Now if you’ll leave the poor lassie alone, you gorram a**, that’d be shiny!”

    (I can’t help but laugh and the boy flips us both off, then storms out, kicking a display as he goes. I smile at the second customer.)

    Me: “Thanks for that, mate. Always nice to get back-up from a fellow fan.”

    Customer #2: “No problem. That boy was a total sha gua.”

    (I gave the customer a free Firefly keyring like mine for that. Note: ‘sha gua’ is Chinese for ‘fool’.)

    Be Thankful For Little Squirts

    | USA | Awesome Customers, Family & Kids, Food & Drink, Top, Wild & Unruly

    Rude customer: “What do you mean you don’t have any? I order those clams every time!”

    Waitress: “I’m really sorry, but we had a problem with the order and delivery and don’t have any today.”

    Rude customer: “Well, that’s not good enough. Order it right now. Get them from someone else if you have to.”

    Waitress: “Sir, clam dishes are aren’t available today. I’m sorry for the inconvenience. Perhaps if I may I suggest another dish?”

    Rude customer: “I don’t care. Get me my clams now!”

    Waitress: “As I’ve already explained—”

    Rude customer: “I want my clams!” *bangs table*

    (Suddenly, a stream of water squirts on him.)

    Rude customer: “What the f*** was that?!”

    (At a nearby table sits a little boy with a water gun.)

    Little boy: “Naughty, naughty, naughty!”

    Working Hard: $100; Holiday Spirit: Priceless

    | ON, Canada | At The Checkout, Awesome Customers, Holidays, Theme Of The Month, Top

    (I am working in the jewelry department of a big retailer. It is December 23, and my coworker has called in sick, so I am working an 8-hour shift by myself. About 5 hours in, I am ridiculously busy and have yet to take a break. Customers are lined up and getting irate.)

    Customer #1: “Oh, this is lovely. Do you think my son will like it? He’s about your age.”

    Me: “I definitely like it. And since it’s the holiday season, I can print out a gift receipt. He has until January 15 to exchange it if he doesn’t like it.”

    Customer #1: “Lovely. I’ll take this, please.”

    (I ring her up as quickly as I can, by this point I’m starving, thirsty and really have to use the bathroom. Unfortunately the line is not letting up and customers are starting to yell at me. I call upstairs and request some help from anyone. 10 or 15 minutes go by and no one shows up. By this point I’m desperate.)

    Customer #1: “About time! Hurry up and get me that pair of earrings for my wife!”

    Me: “No problem, sir. I’m so sorry for the wait, my coworker called in sick and it’s just me today. Now just so you know the earrings are non refundable for hygienic reasons.”

    Customer #1: “Fine, fine, just hurry up.”

    Customer #2: “Hey! Hurry up!”

    Me: “I’ll be right there, sir. Just a moment!”

    (I call up again for some help and again no one comes. I’m in serious pain by this point and feel very light headed. I help a few more customers when this little old lady asks for help.)

    Little old lady: “Hello, dear. It’s quite busy in here today, isn’t it?”

    Me: “Yes, it is! But, then again, that’s the holidays for you!”

    (I help this customer, who is quite pleasant and doesn’t seem to mind when customers yell across the counter at me. She even lets me go cash out the simple ones while continuing to help her. This alleviates the line quite a bit. I finish helping this customer and just as she’s about to leave a man comes to my counter visibly upset and slams his fist down on the glass counter angrily.)

    Customer #1: “YOU! HELP ME NOW!”

    (I am shaken by him slamming his hand on the desk.)

    Little old lady: “Hey! Leave her alone. She’s all by herself and trying her best! Have some holiday spirit!”

    Customer #1: “Well, I’ve been waiting a while and she’s not trying hard enough! She’s wasting time talking to people instead of helping them!”

    Me: *tearing up* “I’m really sorry, sir. I’m trying my best but I’m all alone today and I’ve yet to have a break. I keep calling for help but no one comes,.I’ll be happy to help you now though.”

    Little old lady: “I’ll be right back, dear.”

    Me: *confused* “Okay, ma’am.”

    (I help the angry customer, and he leaves a little less angry than when he got in. I’ve moved on to other customers and have forgotten about the sweet old lady. Suddenly, she comes back with the store manager!)

    Little old lady: *to the store manager* “There! Look at her! Look how hard she’s working all by herself! She’s called for help but no one shows up! Now, I think you should take over while this young lady gets a break for all her hard work!”

    Manager: “Yes ma’am, of course. I had no idea this was happening.” *to me* “Go take an hour to have your lunch. By the time you come back, I’ll have two other people with you.”

    Me: *starts to cry out of relief* “I can’t. I’m the only one who knows where everything is. And you have other things to do.”

    Little old lady: “Sweetheart, don’t worry. Go take your break!”

    Manager: “Go, I’ll be fine. We can manage an hour without you.”

    Me: “Okay.”

    Little old lady: *gives me a big hug as I’m leaving* “You have a good rest of your shift!”

    Me: “Thank you!”

    (I have my hour and come back feeling much better. The store manager is still there with two other workers, one from electronics and another from the general cash.)

    Manager: “Ah, you’re back! How was your break?”

    Me: “Great!”

    Manager: “Come to my office at the end of your shift.”

    Me: “Okay.”

    (At the end of my shift, I go up to his office and he tells me what I great job I did today. He says he was sorry that I had to go through what I did but he rewards me with a 100$ store gift card. The little old lady came back a few weeks later to give me a thank you card for the great job I did that day. Goes to show that not all holiday shoppers are mean during the holiday season!)

    Cash-Back It Forward

    | West Palm Beach, FL, USA | At The Checkout, Awesome Customers, Top

    Customer: “Looks like I’ll need cash back today.”

    (The customer opens his wallet. It’s empty.)

    Me: *laughs* “Oh, I know how that is.” *joking* “But I never even have the cash to get back.”

    (The customer gets $40 in cash back. I hand him two twenties.)

    Me: “Twenty and forty, have a good day, sir!”

    Customer: “Thank you!”

    (He walks off a moment, then turns around and tosses one of the twenties I handed him onto the register.)

    Customer: “A little cash back for you.” *smiles*

    (Before I can protest, he leaves. I wound up using that $20 to fill my gas tank. Thank you, sir!)

    There’s No Reason We Can’t Be Civil

    | Detroit, MI, USA | Awesome Customers, History, Top

    (I am a Civil War re-enactor. I am returning home from an event, still in my full Union uniform, and I make a quick stop at a major computer store. On this day people are being distracted by an angry customer who is throwing a loud fit. He is complaining that the store doesn’t carry a transmitter for his 40-year-old receiver.)

    Customer: “I’ve been shuffled from one store after another to find this part! I can’t believe you don’t carry it! You’re all just a bunch of f***ing nerds caught up in your modern computers! You’re just trying to talk me into buying a computer, but I’m not having anything to do with that!”

    Employee: “Sir, I promise you that I’m not trying to get you to buy a computer. But if you’re looking for an outdated part, we can try and find it for you online.”

    Customer: “That’s bulls***. You’ll look stuff up online, steal my credit card information and make me buy a computer! I’m on to you a**holes and the way you use your nerd skills to rip people off and spy on them! I’m not having anything to do with your modern bulls*** technology!”

    (I finally step up next to the customer and loudly speak to the employee.)

    Me: *to the employee* “I’m sorry, does this mean you can’t help me fix my telegraph?”

    (The angry customer turns and gives me a sharp look. His face flushes between surprise and confusion as he sees me in my Civil War uniform, but as he opens his mouth to continue, most everyone surrounding us starts laughing. He turns red and storms out of the store.)

    Employee: *to me* “God bless the Army of the Potomac!”

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