Category: Awesome Customers

Coffee, Strong, And Proud

| Concord, NH, USA | At The Checkout, Awesome Customers, Bigotry, Top

(Note: during the course of this conversation the customer uses several degrading terms for people of Middle-Eastern and African descent.)

Customer #1: *slaps a $10 bill on the counter* “I’ll have a pack of [racial slur] delights.”

Me: “Excuse me?”

Customer #1: “You know, [different racial slur] specials! You know, the cigarettes the [yet another racial slur] make!”

Me: “You mean Camels?”

Customer #1: “That’s what I said I wanted, isn’t it?”

Me: “Not even close. You used several highly offensive racial slurs, but not once did you ask for a pack of cigarettes.”

Customer #1: “Whatever. Just get me the f***ing cigarettes!”

Me: “Yeah, that’s not happening. I’m exercising my right to refuse you service. The door’s right over there, have a nice day!”

Customer #1: “You’re kidding, right? What the f*** is your problem?”

Me: “It’s simple, really. If someone is bothering other customers, I am required to kick them out of the store. Your crude and abusive language is clearly bothering the customers in line behind you, so there you go. Goodbye.”

Customer #1: “What the f*** is wrong with you! What’s wrong with calling a [slur] a [slur]? They’re all f***ing [slurs], and you’re all a bunch of f***ing b****ds. You hear me? You’re all—”

(At this point Customer #1 turns around to yell at the other people in line, but cuts off as he catches sight of the customer right behind him. Customer #2 is a male African-American that could accurately be described as ‘terrifyingly enormous’. It should also be noted that one of the slurs Customer #1 has been using was aimed at African-Americans.)

Customer #1: “Whoa, man. I said ‘sand [slur]’. I don’t have any problem with you!”

Customer #2: *stares down at Customer #1* “Lemme see if I’ve got this right. You’re a loud-mouthed, ignorant, bigoted a**hole, but that shouldn’t bother me because you don’t have a problem with me specifically?”

Customer #1: “Uh, yes?”

Customer #2: “Uh, no. The nice man behind the counter asked you to leave the store. I suggest you do so before I decide you need some help getting through the door.”

(Customer #1 immediately flees out the door, allowing Customer #2 to put his four coffees on the counter.)

Customer #2: “Just the coffees, my friend.”

Me: “Dude, the look on that guy’s face was one of the funniest things I’ve ever seen. For that, and for helping me out, your coffee is on me.”

(The next day I told my manager what happened. After reviewing the security tapes (and laughing for a good 20 minutes) she gave me a nearly half a box of free coffee vouchers to give Customer #2. When I quit two years later, he still hadn’t run out of them.)

Real Superheroes Are In The Running

| Kissimiee, FL, USA | Awesome Customers, Family & Kids, Geeks Rule

(I am part of a charity group that dresses up like superheroes. We are attending a 5k run to benefit a children’s charity, cheering on over 1000 runners. The guys dressed as Superman and the Flash agreed to run the first fifth of the race.)

Batgirl cosplayer: “There’s Superman!”

Superman cosplayer: “Hey guys. Lost Flash back there… so, we’re near the finish line?”

Me: “There’s the finish line.”

Superman cosplayer: “Nice!”

Route supervisor: “First runner coming!”

(We all start cheering and clapping, like we are supposed to.)

Superman cosplayer: “Oh, thank god it’s him!”

Me: “Huh?”

Superman cosplayer: “When Flash and I were lining up, a bunch of the ‘professional’ runners shoved us out of the way so we wouldn’t slow down their start. One of the runners told them to back off.”

(We all cheer loudly as we see the heroic runner cross the finish line for a first place finish.)

Superman cosplayer: “And here come some more ‘pros’. Wait, what the…”

(Running with the ‘professionals’ is a boy who looks about eight. As the event is about kids, we cheer him instead. He beats half of them!)

Me: “You go kiddo! You beat the Flash!”

(Both the first place finisher and the little boy came back to thank us for cheering them on. It was awesome!)

13 Is Lucky For Some

| NSW, Australia | Awesome Customers, Top

(The night before was incredibly busy, and we were very short-staffed. One group of customers has had their leader buy all the tickets while the individuals buy their confectionery. The next day, one of the customers from the group walks up to the ticket box.)

Customer: “Hi, I was in here last night with a group of 13 kids.”

Manager: “Yes, I remember. It was busy, wasn’t it?”

Customer: “Sure was. In fact, it wasn’t until after the movie had finished that we realised we’d purchased only 12 tickets. The usher didn’t realise as we passed through, but I’d really like to pay for the extra ticket now…”

(We processed the transaction, and the customer happily went on his way. Our staff were so impressed with the display of integrity, they were in good spirits for the rest of the day. That group is welcome any time!)

They Crossed The Line

| Orlando, FL, USA | Awesome Customers, Top

(A group of girls is cutting people in a long line for a roller coaster. They try and cut the guy behind me.)

Guy Behind Me: “Woah, hold up!”

Group Of Girls: “Excuse me!”

Guy Behind Me: “I’m not letting you cut me!”

(Everyone in line who has been cut starts to side with the guy behind me. The girls start screaming when out of nowhere, a security guard appears.)

Security Guard: *to one of the girls* “Ma’am, please come with us.”

(The security guard escorts the group of girls out of the line.)

Guy Behind Me: “Na na na na, na na na na!”

Everyone In Line: “Hey hey hey, Goodbye!”

Screaming For Horse Power Makes You Hoarse

| Sacramento, CA, USA | Awesome Customers, Transportation

(Customer #1 has come in to exchange her vehicle, as the original car had a mechanical problem. Although she is visibly frustrated, she has remained polite during the entire exchange.)

Customer #1: “If I seem b****y at all to you, I apologize. I am just so annoyed at this car!”

Me: “If there is anybody that should be apologizing, it should be us. We should have checked the car better.”

Customer #1: “Well, you are doing a wonderful job, and I just have to remind myself not to get mad at you. It is not your fault, and you are the one helping me. The last thing I want is to get upset at you in particular!”

Me: “Ma’am, even with how frustrated you are feeling, you are still one of the politest customers we have had all day.”

(As we are finishing the exchange, Customer #2 comes in being helped by my co-worker.)

Customer #2: “This is bulls***! Last time I was here, my insurance paid for a much nicer car than what you’re giving me! Why are you lying to me?”

Coworker: “Sir, I assure you, this is the car that your insurance company will cover.”

(While Customer #2 continues his swearing rant, Customer #1 talks to me.)

Customer #1: “This is why I am glad I was able to keep my cool. I feel better knowing that I didn’t end up acting like that!”

Me: “I told you. Even upset, you are one of the nicest customers we have here!”

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