November Theme Of The Month: Black Friday!

Category: Awesome Customers

Time For Giving And Receiving

| Madison, AL, USA | Awesome Customers, Awesome Workers, Money

(I work for a large supermarket chain while attending college. I am a cart pusher. I usually work the first shift of the day from 7 am to 4 pm. This particular morning, I find a leather book left on a cart from the night before.)

Me: *to my manager* “I found this book out on one of the carts. It’s covered in frost, so it must have been left here over night.”

Manager: “Huh, wonder what it is…”

(My manager opens the book and discovers it is a large checkbook used by a business. Someone’s entire financial information is in this book. We turn it in to the front desk and think nothing of it. Near quitting time, a couple in their 30s see me in the parking lot and runs up to me.)

Gentleman: *stressed* “Hi! Did you by chance see a leather notebook on any of these carts? I left here last night.”

Me: “Sir, you are in luck. I found it first thing this morning covered in frost. It is at the front desk waiting for you.”

(I can see the stress lift from the man immediately. He thanks me profusely and he and his wife take off to the store. About 10 minutes later, I see him talking with one of my fellow cart pushers who then points to my location. The man rushes over to me.)

Gentleman: “Young man, I insist on rewarding you for your good behavior and helping me retrieve this.”

Me: “Sir, that is entirely unnecessary. I just found your notebook and turned it in. It was my job.”

Gentleman: “No! You were honest and did what many people may not have. My entire job’s finances are available in this notebook. You did the right thing and deserved to be rewarded.”

(I stopped fighting it and gave him my name. He wrote me a check for $100 on the spot! I thanked him, shook his hand and wished him a Merry Christmas. I then took that $100 and bought more gifts for friends and family.)

Putting Pickles Before People Will Put You In A Pickle

, | Raleigh, NC, USA | At The Checkout, Awesome Customers, Food & Drink, Holidays, Theme Of The Month

(It’s very close to Christmas and I’m on my break in the mall’s food court. The line I’m in is long; I notice there’s a customer with a young daughter throwing a fit, which is holding up the line.)

Customer: “I specifically said no pickles! I’m a very busy woman; I don’t have time for you to correct your stupid mistake! You should have gotten it right the first d*** time!”

(The customer continues to rant, at length, about how poor the service is and how she’s too busy to deal with it. This goes on for a few minutes while her daughter looks embarrassed and the rest of the customers in line are getting agitated. Finally, I decide to speak up.)

Me: “Hey! Lady! It’s Christmas! We’re all busy. So how about you shut up, take the pickles off your own d*** sandwich, and stop acting like an a** in front of your kid? We all have lives we’d like to get back to!”

(The customer tries to respond, but stops when she realizes the rest of the customers in line are applauding. She takes her food and drags her daughter off with a huff. The other customers actually push me to the front of the line, where the cashier looks nearly in tears, but is very relieved.)

Cashier: “Thank you so much.”

Me: “You’re welcome. Nobody deserves that kind of attitude today!”

(The cashier gave me a free drink, and the man behind me in line insisted on paying for my order out of ‘The Christmas Spirit’.)

Extra Coating Of Generosity

| USA | Awesome Customers, Top

(It’s about 32°F out. I’m walking into the store before my shift; I’m not wearing a coat because I forgot it at home. I am stopped by a customer loading his groceries into his car.)

Customer: “You must be freezing!”

Me: “Oh, it’s not so bad.”

Customer: *shakes his head* “It’s too cold to not have a coat! You should hurry inside!”

Me: “I will; have a good day, sir!”

(Half an hour later, the same customer comes through my line with a brand new winter coat draped over one arm.)

Customer: *hands me the coat* “Everyone deserves to be warm in the winter.”

Me: *shocked* “Thank you, sir, but I can’t—”

Customer: “Don’t worry about it, just pay it forward.”

(He left before I could get another word in. Not personally needing the coat, I donated it to a local coat-drive, along with $200 my co-workers and I collected by sharing the story amongst ourselves and other customers.)

Pint-Sized Theatrics

| Belgium | Awesome Customers, Family & Kids

(I am the lead actress in a play called ‘Man of La Mancha’. During one performance, a small child has been rather vocal during the show, but he was expressing his enjoyment of it, so I didn’t much mind. Later in the show, there is a scene where my character is violently attacked by a group of men. While I’m not in any real danger during the fight, I am acting afraid and screaming for help, so the effect is quite harrowing and the audience is usually hushed. Except for this night.)

Me: *in character, having been thrown to the floor* “Help! Someone please help me!”

(A moment of silence.)

Little boy in audience: *to the men* “You stop that!”

(My fellow actors and I have a good laugh about it backstage for the rest of the show. Afterwards, we go out to greet the audience in costume, at which point the little boy and his parents approach me.)

Mother: “You were all wonderful! And I’m very sorry if my little boy disrupted your performance, but he was very worried about you, and we’ve always taught him to stand up to bullies.”

Me: “Not at all!” *to the little boy* “Thank you for telling those men to stop. You were very brave.”

Little boy: *beaming* “You’re welcome! Are you okay?”

Me: “I’m just fine. It’s all pretend anyway, lil’ guy. We were just pretending to fight, I promise.”

Little boy: *somewhat unsure* “Okay… but if they try to beat you up again, you tell my daddy and he’ll take them to jail.” *gives me a big hug*

Me: *stifling laughter* “Okay, I promise!”

(I heard from one of the other actors who plays the ringleader of the men that he then approached him and told him that hitting girls was very bad, and to never ever do it again. My co-star, playing along, promised not to and told the little boy he had learned a valuable lesson. Now after we play that scene, I always threaten the guys with my pint-sized bodyguard and his policeman father.)

Hard-To-Please-Her Scrooge

| BC, Canada | Awesome Customers, Holidays, Money, Theme Of The Month

(It’s nearing Christmas time, and I am working at the till to cover a coworker’s break. I start to ring through a man’s groceries. Behind him is an old lady, whom I recognize as being a regular. She is always grumpy.)

Man: *quietly* “And I’d like to pay for her stuff, too.”

(I laugh.)

Man: “No, really.”

Me: “Oh! Okay.”

(This has never happened to me before. I look over at the lady’s packages and enter them manually, rather than scanning them, and tell the man his new total.)

Man: “Don’t tell her until after I’m gone.”

Me: “Okay.”

(I finish the transaction, hand him his receipt, and tell him to have a good day. Just as he is about to leave, he drops his wallet. All his cards spill out everywhere, and he has to stop and pick them all up. I put the old lady’s packages in bags and hand them to her.)

Me: “Here you go!”

Old Lady: “What do I owe you?”

Me: “It’s taken care of.”

Old Lady: “What?”

Me: “It’s paid for.”

Old Lady: *scowling* “Who did that?”

(The man is still trying to cram cards back into his wallet without dropping his groceries.)

Me: “Um… him.”

(The old lady starts scowling at him.)

Old Lady: “Why did you do that?”

Man: “Well, it’s Christmas. Merry Christmas.”

(He finally manages to tuck his wallet away and leaves.)

Old Lady: “I know I’ve seen that jerk around somewhere!”