Awesome Customers Are Rewarded
(It’s 9:45 pm on a really s***ty evening as I realize we are out of [Cleaning Product] which I desperately need to take care of the current crisis. I race to the local store and pull into the parking lot five minutes before they close. Not wanting to be THAT customer, I sprint to the back of the store in record time, grab the last seven remaining boxes of [Cleaning Product], and sprint to the registers. After standard greetings, this happens:)
Cashier: “Do you have 50 cents off of two?”
Me: *confused* “Uh… no.”
Cashier: *as she begins to pick up my items* “Sure you do!”
(She then shows me a manufacturer’s coupon on the front of the box that I hadn’t seen in my rush. She peels coupons off of all of the boxes, scans three, and hands me the remaining four coupons.)
Cashier: “If you use these a lot, you’ll want to hang on to those coupons for next time. Now, do you have our digital coupons?”
Me: “No…”
Cashier: “Well, I do.” *grabs PIN pad and enters her phone number* “Let’s just see if there are any [Cleaning Product]s still on there, shall we?
(There weren’t any digital coupons, but I really appreciated the gesture. Thank you to that cashier for taking a bit of time at the end of the night to help me save a bit extra! I was having a rough night and her kindness made it much better!)
Question of the Week
Have you ever served a bad customer who got what they deserved?