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    Category: Awesome Customers

    Weekly Roundup: Heartwarming Stories

    | Not Always Right | Awesome Customers, Roundups

    Heartwarming Stories! We feature a lot of stories about bad customers, but these amazing customers will restore your faith in humanity!

    1. No Pranks, Just Thanks (12,785 thumbs up)
      A librarian overhears an uplifting conversation between an autistic child and an extremely caring caretaker!
    2. BOGO: Buy One Give One (4,567 thumbs up)
      An employee gets an unexpected surprise from a BOGO deal and a generous customer.
    3. How To Make An Employee’s Day (1,687 thumbs up)
      A call center worker reveals just how little it takes to make her day!
    4. We Love To See You Smile (2,564 thumbs up)
      An older customer “draws” a smile out of a weary grocery store clerk.
    5. Alls Well That Bookends Well (3,945 thumbs up)
      Two former teenage thieves set things right for a bookstore while setting a good example for their child!

    PS #1: check out our new Extras section, with pictures, videos, and news galore!

    PS #2: Read more roundups here!

    Hair Unapparent For This Fair Parent

    | Eustis, FL, USA | At The Checkout, Awesome Customers, Family & Kids, Health & Body, Top

    (Note: Customer #1 is a well-known regular in her late twenties who has been coming to our store since before her son could walk. She usually sports funky hair while her son is in elementary school and likes talking to the employees. On this day, Customer #1 seems to be in pain but we’re talking as I scan her items while her son is joking about school with the bagger. Another customer, Customer #2, is waiting impatiently.)

    Customer #2: “Will you all stop talking and hurry up?”

    Me: “I apologize, ma’am, but this lady has quite a few items. As you can see, we’re both working as well as talking. If you don’t want to wait, you can take your things to the customer service desk where they’ll be happy to help you.”

    Bagger: *to Customer #1* “Do you need help out today?”

    Customer #1: “Yes, please, and thank you.”

    Customer #2: “What the heck?! Why are you being so d*** lazy? Other people need help out. Do it yourself.”

    Me: “There are other baggers who will happily come over and help you if you need, ma’am.”

    Customer #2: *to Customer #1* “You young people are so d*** lazy these days. You probably stay home and paint your hair all those ridiculous colors. I bet you’ve never even worked a day in your life. What the h*** kind of example are you setting for your kid?”

    Customer #1: “Not that it’s really your business, but you’re wrong. I worked for [local city] before my son was born. I worked at a [local gas station] until the fact that I have [chronic illness 1] and [chronic illness 2] meant I was in too much pain. I’m having a very rough day today and wouldn’t have come out if I didn’t have to pick up my medication and food. [Son] isn’t strong enough to help with the heavy things, so I’m accepting the bagger’s offer to do so.”

    Customer #2: “Well, I, uh…”

    Customer #1′s Son: “You’re a mean lady, and I shouldn’t act like you!”

    Customer #1: “…And that’s the example I set for my son. I hope you learned something too!”

    Wilt By Association

    | Manchester, UK | Awesome Customers, Food & Drink, Top

    (I’m the only barman on shift and have just told a rather rowdy customer that he’ll have to leave if he doesn’t calm down. However, he starts to mouth off at me instead. A MASSIVE guy who I’ve never met before turns around to watch him.)

    Customer: *to the massive guy* “What the f*** you gonna do? I’ll f***ing take you, I’ll beat the f***ing s*** out of you!”

    Massive Guy: “Hah! No you f***ing won’t. This guy…” *indicates me* “…can chokeslam me, so I’d love to see what he can do to YOU.”

    (The rowdy customer looks up at him, and then looks back at me in surprise.)

    Customer: “Uh… yeah, right. He’s a f***ing twig. He couldn’t do s*** to anyone!”

    (I shrug and start to walk round the bar.)

    Me: “Okay, if you’re so sure, let’s go outside, shall we?”

    (At this, the rowdy customer deflates and backs towards the door.)

    Customer: “Uh… nevermind… I’ll… I’ll take your word for it!” *turns tail and runs*

    Me: *to the massive guy* “Thanks for the help there.”

    Massive Guy: “Don’t worry about it. I hate seeing people try to bully barstaff. You shouldn’t disrespect the guy who gives you beer.”

    (His drinks were free for the rest of the night!)

    Best Not Berate Bob Or You’ll Get The Boot

    | New Jersey, USA | At The Checkout, Awesome Customers, Top

    (I go to my local post office several times a week. One the employees, Bob, always has a smile on his face no matter what. One day, I come in and see he’s the only one working. There’s a long line due to many large and complicated orders. A customer comes in behind me, sees the long line, and starts complaining about the slow service.)

    Customer: “It’s much faster at [other] post office. Don’t you think they are slow here?”

    Me: “No. I think there are a lot of people, it’s lunch time, and Bob there is going as fast as he can.”

    Customer: “They are much faster at [other] office.”

    Me: “No, they aren’t. That’s why I come here. Bob’s as fast as he can be. Look, he’s not slacking. You can see he’s working as fast as possible.”

    Customer: “But they are so rude here!”

    (Now I’m angry. This office, and Bob, in particular, is never rude.)

    Me: “No, they are not rude. They are nice, even when they have to deal with people like you.”

    Customer: *stomps around* “Well, I’m never coming here again! Everyone is rude and slow! Next time, I’m going to [other] office instead!”

    Me: “Why don’t you just go there now?”

    Customer: “I will!”

    (As she leaves, all the other customers nod in relief and the tension in the line disappears.)

    Bob: *still smiling, to me* “Thank you.”

    Random Acts Of Cuddleness

    | Edmonton, AB, Canada | Awesome Customers, Top

    (I work in a bookstore downtown where there are a lot of homeless people and shelters. One day, a kind of scraggly customer comes up to me.)

    Customer: “Hi, I was wondering if you have any cookbooks for soup?”

    Me: “Certainly, sir. They’re just over here. We have some pretty good ones that are on sale right now. Over here, though, are our regular priced ones.”

    Customer: “I’m volunteering as a cook at a homeless shelter right now. They don’t have much funding, so a lot of the food they get is from donations. I figured soups are healthy and don’t require too much in the way of expensive ingredients, so that should be good for there. I’m a pretty good cook, but I need a refresher on soups.”

    (After taking a look at the selection we have, he picks the largest, most expensive soup cookbook we have.)

    Customer: “I think I’m going to go with this one. It has a picture for every recipe, which is nice. I like to see nice ways to present them as well. These people haven’t been looked after, so I want to make something that tastes good and looks good too.”

    Me: “That’s really fantastic, sir. It’s nice that people are willing to take time out of their day to do things like this. Was there anything else I can help you with?”

    Customer: “Actually, a book on sandwiches would be good too…”

    (I look in our system and we only have one book for sandwiches at the moment. It takes me a good twenty minutes to find it, but when I do, the customer has picked up a few other things as well. He’s grabbed a simple Sudoku book, a Disney’s Tangled bookmark, and a little toy. I meet him back up at our cash desk.)

    Me: “Here you go, sir. Sorry it took so long. It was hiding in our overstock. Find everything else you were looking for?”

    Customer: “Yeah. A mother and her 12-year-old daughter just showed up at the shelter I volunteer at the other day. I wanted to pick these up for her. A puzzle book for her and her mother to do and some other things to just take her mind off the situation. It’s difficult enough being homeless, but at that age, it’s horrible.”

    Me: “That’s horrible. It’s amazing though that you’re grabbing these for her. I hope it makes her feel a little better.”

    (As I’ve been ringing my customer’s items through, my coworker is ringing up another customer. She has overheard our conversation and goes to one of our displays, grabs the softest stuffed animal she can find, and buys that as well. After she’s paid for her purchase, she hands the stuffed animal to my customer.)

    Another Customer: “Sir, I overheard your story and I want you to give this to that little girl. Sometimes, young girls just need something to cuddle. I think what you’re doing is amazing and the world could use more people like you.”

    Customer: “I… thank you so much, ma’am. This will probably mean the world to her.”

    (My customer finishes paying for his items and leaves. My coworker and I were speechless ourselves for a moment. This encounter made our week and brought a tear to our eyes!)

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