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    Category: Awesome Customers

    Not All Knights Are In Shining Armor

    | Minneapolis, MN, USA | Awesome Customers, Top, Wild & Unruly

    (Two of my children suffer from a rare, genetic bone disease and they both have recently had major surgery. My 10 year old had his hip rebuilt and is using a wheelchair, while my 13 year old had a tumor taken out of his ankle and is using a walker. The 10 year old also uses a walker to move from his chair to the car. I am parked in a handicapped space, and am trying to get them loaded into the car. There are 6 open handicap spaces, but this elderly man decides he needs the space directly next to my driver’s side.)

    Elderly Man: *honking horn* “Get out of the way!”

    Me: “I need to get the kids loaded. I’ll be out of the way shortly.”

    Elderly Man: *honking even louder, scaring my 10 year old* “Get out of the way, lady! You don’t even need this spot.”

    Me: “Sir, my two disabled children do need this spot, but there are several other open spots if you’re in a hurry.”

    (By this time, I have my wheelchair bound child in the car. I set his walker aside to push the chair to the back of my car and retrieve my older child’s walker from the other side of the car. Unfortunately, I am not fast enough. The elderly man honks again, then bullies his way into the spot and DRIVES OVER the walker. I am nearly in tears, and have just put my head down trying to get the wheelchair folded up and put in the trunk of my car. The elderly man gets out of his car while I have the chair half way from the ground to the trunk.)

    Elderly Man: “You’re very rude! You should be ashamed of yourself! You shouldn’t even be using this spot. It’s obvious you don’t need it!”

    Me: *literally slack-jawed* “I’m sorry you feel that way…”

    (As the elderly man leaves, two young men who look like thugs approach me.)

    Young Men: “We’ve seen everything and feel really bad for you. Can we help you get the wheelchair and walkers into your car?”

    Me: *crying and trembling* “Yes…”

    (Not only do the young men get the medical equipment in my car, but they get my 10 year old laughing again with their non-stop jokes. After they finish helping me…)

    Me: “Thank you! Can I do anything to repay your kindness?”

    Young Men: *wave me off* “We’re just doing what decent people would do. Have a pleasant day!”

    (I found out later that they’d noted the elderly man’s tag number and had gone inside to report the incident to the manager. The police were called and the elderly man was held responsible for the damage to the walker.)

    Weekly Roundup: Heartwarming Stories

    | Not Always Right | Awesome Customers, Roundups

    Heartwarming Stories! We feature a lot of stories about bad customers, but these amazing customers will restore your faith in humanity!

    1. No Pranks, Just Thanks (12,785 thumbs up)
      A librarian overhears an uplifting conversation between an autistic child and an extremely caring caretaker!
    2. BOGO: Buy One Give One (4,567 thumbs up)
      An employee gets an unexpected surprise from a BOGO deal and a generous customer.
    3. How To Make An Employee’s Day (1,687 thumbs up)
      A call center worker reveals just how little it takes to make her day!
    4. We Love To See You Smile (2,564 thumbs up)
      An older customer “draws” a smile out of a weary grocery store clerk.
    5. Alls Well That Bookends Well (3,945 thumbs up)
      Two former teenage thieves set things right for a bookstore while setting a good example for their child!

    PS #1: check out our new Extras section, with pictures, videos, and news galore!

    PS #2: Read more roundups here!

    Hair Unapparent For This Fair Parent

    | Eustis, FL, USA | At The Checkout, Awesome Customers, Family & Kids, Health & Body, Top

    (Note: Customer #1 is a well-known regular in her late twenties who has been coming to our store since before her son could walk. She usually sports funky hair while her son is in elementary school and likes talking to the employees. On this day, Customer #1 seems to be in pain but we’re talking as I scan her items while her son is joking about school with the bagger. Another customer, Customer #2, is waiting impatiently.)

    Customer #2: “Will you all stop talking and hurry up?”

    Me: “I apologize, ma’am, but this lady has quite a few items. As you can see, we’re both working as well as talking. If you don’t want to wait, you can take your things to the customer service desk where they’ll be happy to help you.”

    Bagger: *to Customer #1* “Do you need help out today?”

    Customer #1: “Yes, please, and thank you.”

    Customer #2: “What the heck?! Why are you being so d*** lazy? Other people need help out. Do it yourself.”

    Me: “There are other baggers who will happily come over and help you if you need, ma’am.”

    Customer #2: *to Customer #1* “You young people are so d*** lazy these days. You probably stay home and paint your hair all those ridiculous colors. I bet you’ve never even worked a day in your life. What the h*** kind of example are you setting for your kid?”

    Customer #1: “Not that it’s really your business, but you’re wrong. I worked for [local city] before my son was born. I worked at a [local gas station] until the fact that I have [chronic illness 1] and [chronic illness 2] meant I was in too much pain. I’m having a very rough day today and wouldn’t have come out if I didn’t have to pick up my medication and food. [Son] isn’t strong enough to help with the heavy things, so I’m accepting the bagger’s offer to do so.”

    Customer #2: “Well, I, uh…”

    Customer #1′s Son: “You’re a mean lady, and I shouldn’t act like you!”

    Customer #1: “…And that’s the example I set for my son. I hope you learned something too!”

    Wilt By Association

    | Manchester, UK | Awesome Customers, Food & Drink, Top

    (I’m the only barman on shift and have just told a rather rowdy customer that he’ll have to leave if he doesn’t calm down. However, he starts to mouth off at me instead. A MASSIVE guy who I’ve never met before turns around to watch him.)

    Customer: *to the massive guy* “What the f*** you gonna do? I’ll f***ing take you, I’ll beat the f***ing s*** out of you!”

    Massive Guy: “Hah! No you f***ing won’t. This guy…” *indicates me* “…can chokeslam me, so I’d love to see what he can do to YOU.”

    (The rowdy customer looks up at him, and then looks back at me in surprise.)

    Customer: “Uh… yeah, right. He’s a f***ing twig. He couldn’t do s*** to anyone!”

    (I shrug and start to walk round the bar.)

    Me: “Okay, if you’re so sure, let’s go outside, shall we?”

    (At this, the rowdy customer deflates and backs towards the door.)

    Customer: “Uh… nevermind… I’ll… I’ll take your word for it!” *turns tail and runs*

    Me: *to the massive guy* “Thanks for the help there.”

    Massive Guy: “Don’t worry about it. I hate seeing people try to bully barstaff. You shouldn’t disrespect the guy who gives you beer.”

    (His drinks were free for the rest of the night!)

    Best Not Berate Bob Or You’ll Get The Boot

    | New Jersey, USA | At The Checkout, Awesome Customers, Top

    (I go to my local post office several times a week. One the employees, Bob, always has a smile on his face no matter what. One day, I come in and see he’s the only one working. There’s a long line due to many large and complicated orders. A customer comes in behind me, sees the long line, and starts complaining about the slow service.)

    Customer: “It’s much faster at [other] post office. Don’t you think they are slow here?”

    Me: “No. I think there are a lot of people, it’s lunch time, and Bob there is going as fast as he can.”

    Customer: “They are much faster at [other] office.”

    Me: “No, they aren’t. That’s why I come here. Bob’s as fast as he can be. Look, he’s not slacking. You can see he’s working as fast as possible.”

    Customer: “But they are so rude here!”

    (Now I’m angry. This office, and Bob, in particular, is never rude.)

    Me: “No, they are not rude. They are nice, even when they have to deal with people like you.”

    Customer: *stomps around* “Well, I’m never coming here again! Everyone is rude and slow! Next time, I’m going to [other] office instead!”

    Me: “Why don’t you just go there now?”

    Customer: “I will!”

    (As she leaves, all the other customers nod in relief and the tension in the line disappears.)

    Bob: *still smiling, to me* “Thank you.”


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