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  • Category: Awesome Customers

    Fuel-Good Moments

    | PEI, Canada | At The Checkout, Awesome Customers, Money

    (I am working overnight at a gas station when a lady comes in looking very stressed out.)

    Me: “Hi, how are you?”

    Customer: “I’ve been better. I need gas and I’m hoping my cards work.”

    (She places two credit cards and a debit card on the counter.)

    Me: *looking at the cards* “You had $20 on pump 3, right?”

    Customer: “Yes.”

    (At this point, I pull my wallet out and pay for her gas.)

    Customer: *tearing up* “Why did you do that?”

    Me: “I’ve been in your shoes and it sucks, so I like to help out whenever I can.”

    Customer: *struggling to hold back tears* “Thank you so so much. I promise to pay you back!”

    Me: “Don’t worry about it, please enjoy the rest of your evening!”

    (A few days later she came back in trying her hardest for me to take the money, but I wouldn’t. She comes in every night talk to me, so I made a new friend!)

    Receipt, Paper, Scissors

    | WI, USA | At The Checkout, Awesome Customers

    (I work as a cashier, and when we have no customers in line we move to the front of the lane to greet people and let them know our lane is open. Another cashier and I are at the front of our lanes chatting when a customer comes up.)

    Other Cashier: “Hi, we are both open and can help.”

    Customer: “Well, which of you wants to help me more?”

    Me: “It doesn’t really matter to us.”

    Customer: “Then how about you fight for the honor of checking out my items. You know; a fight to the death?”

    Other Cashier: “We can’t do that.”

    Me: “Yeah, too much blood. It’s a mess to clean up.”

    Customer: “Fair enough. So, how about rock, paper, scissors?”

    (We agree and play rock paper scissors to see who helps the customer. I ultimately lost, but it made the customer happy and was the highlight of the evening!)

    Fare The Horde

    | Seattle, WA, USA | Awesome Customers, Criminal/Illegal, Money, Top, Transportation

    (On my Seattle bus, a passenger tries to slip in through the back door and sneak to a seat without paying.)

    Bus Driver: “Please come up and pay, sir.”

    Fare-evading Passenger: *smirks and ignores him*

    Bus Driver: “Sir, please come up and pay.”

    Fare-evading Passenger: *continues ignoring him*

    (Fed up, I intervene.)

    Me: “That’s you, bro.”

    Fare-evading Passenger: *smirks again*

    (I wait a few seconds before I get up, walk over, and pull out one of his ear-buds.)

    Me:Look. I got three hours of sleep last night, I’m having a bad morning, and you are not going to make me late for work. Get your self-entitled a** up there and pay your d*** fare!”

    Fare-evading Passenger: *slinks up to the front of the bus and pays*

    (Note that I’m wearing a t-shirt with “Thrall” from World of Warcraft. Another passenger at the front notices and shouts back towards me…)

    Another Passenger: “FOR THE HORDE!”

    From Very Important To Very Impotent

    | Salt Lake City, UT, USA | At The Checkout, Awesome Customers, Top

    (I am a customer in line at a convenience store. Customer #1, the lady in front of me in line, is complaining loudly about everything, from the slow service (which wasn’t slow at all) to the way the young clerk is dressed. Finally, Customer #2, the man in front of her, turns around.)

    Customer #2: “I’m sorry if I’m being forward, ma’am, but, may I ask your name?”

    Customer #1: *proudly states her name*

    Customer #2: *relieved sigh* “Oh, thank God! Don’t scare me like that, lady!”

    Customer #1: “…What do you mean?”

    Customer #2: “For a minute there, I thought you were someone who’s opinion mattered! Now I know you’re just a windbag I can safely ignore!”

    (Customer #1 didn’t make a sound until she left!)

    A (Po)Lite Snack

    | NM, USA | Awesome Customers, Family & Kids, Food & Drink, Top

    (The theater I work at is cheap; the tickets are roughly half-price of the regular theaters. We get a lot of families, children and seniors, but have recently had a rash of extremely rude children. I’m working concession when a young boy—about 7 years old—comes up with his Mother. He takes a long time reviewing the menu and prices, so I ask him if I can help.)

    Boy: “I need to buy snacks, please. I have $9.”

    Me: “$9 is a great amount! Let’s see what we can get for you.”

    Boy: “Hmmm. May I have a water, please?”

    Me: “Of course, but if you’d like, I could sell you a cup instead. The water is $2.50; the cup is $0.25 and you can refill it as much as you’d like.”

    (He agrees to get the ice cup, and starts counting his money on the counter.)

    Boy: “Ma’am? Thank you for your suggestion about the cup!”

    (Stunned that this small child is so polite and well-spoken, I turn around to see if his mom is coaching him. She’s not.)

    Me: “You’re very welcome, young man! What else may I get for you?”

    (The boy thinks a little at this point, looking at the candy case.)

    Boy: “Every month I take my mom on a date. I already took her to dinner, then we got ice cream, and now I’m taking her to a movie! I need to make sure I treat her right!”

    Me: “That’s so thoughtful! You are a wonderful son, and a very polite young man!”

    Boy: “I love my mom. She’s the best!” *smiles*

    (Moved by his thoughtfulness, his manners, and his absolutely charming smile, I decide to help him out a bit.)

    Me: “Okay, here you are: your cup, a popcorn and a candy. It’ll be $3.25.”

    Boy: *confused look* “Okay?”

    (He hands me $4 after I assure him that his total is $3.25, so I start ringing him up.)

    Boy: “Ma’am? Can you keep the change for yourself as a tip?”

    (My heart melts at this. I did keep the change, but I put it toward the remaining $3.25 I hadn’t charged him, and then covered the rest out of my own pocket. He thanked me again and walked off hand-in-hand with his mom. All of the employees were tickled to see this little boy on his ‘date’ with Mom, and were very glad we were able help by paying for part of his concession but also get to let him feel like a grown-up by paying for part of his snacks. Later, as he’s leaving, I see him putting his trash into the can in the lobby. He sees me and begins to wave.)

    Boy: *waving* “Have a very good night!”

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