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    Category: Awesome Customers

    A (Po)Lite Snack

    | NM, USA | Awesome Customers, Family & Kids, Food & Drink, Top

    (The theater I work at is cheap; the tickets are roughly half-price of the regular theaters. We get a lot of families, children and seniors, but have recently had a rash of extremely rude children. I’m working concession when a young boy—about 7 years old—comes up with his Mother. He takes a long time reviewing the menu and prices, so I ask him if I can help.)

    Boy: “I need to buy snacks, please. I have $9.”

    Me: “$9 is a great amount! Let’s see what we can get for you.”

    Boy: “Hmmm. May I have a water, please?”

    Me: “Of course, but if you’d like, I could sell you a cup instead. The water is $2.50; the cup is $0.25 and you can refill it as much as you’d like.”

    (He agrees to get the ice cup, and starts counting his money on the counter.)

    Boy: “Ma’am? Thank you for your suggestion about the cup!”

    (Stunned that this small child is so polite and well-spoken, I turn around to see if his mom is coaching him. She’s not.)

    Me: “You’re very welcome, young man! What else may I get for you?”

    (The boy thinks a little at this point, looking at the candy case.)

    Boy: “Every month I take my mom on a date. I already took her to dinner, then we got ice cream, and now I’m taking her to a movie! I need to make sure I treat her right!”

    Me: “That’s so thoughtful! You are a wonderful son, and a very polite young man!”

    Boy: “I love my mom. She’s the best!” *smiles*

    (Moved by his thoughtfulness, his manners, and his absolutely charming smile, I decide to help him out a bit.)

    Me: “Okay, here you are: your cup, a popcorn and a candy. It’ll be $3.25.”

    Boy: *confused look* “Okay?”

    (He hands me $4 after I assure him that his total is $3.25, so I start ringing him up.)

    Boy: “Ma’am? Can you keep the change for yourself as a tip?”

    (My heart melts at this. I did keep the change, but I put it toward the remaining $3.25 I hadn’t charged him, and then covered the rest out of my own pocket. He thanked me again and walked off hand-in-hand with his mom. All of the employees were tickled to see this little boy on his ‘date’ with Mom, and were very glad we were able help by paying for part of his concession but also get to let him feel like a grown-up by paying for part of his snacks. Later, as he’s leaving, I see him putting his trash into the can in the lobby. He sees me and begins to wave.)

    Boy: *waving* “Have a very good night!”

    These Customers Are Mostly Harmless

    | Western Australia, Australia | Awesome Customers, Food & Drink, Geeks Rule

    Me: “Good evening, welcome to [pizza store]. How can I help you this evening?”

    Customer: “Just a Meat Lover’s on the regular base, thanks.”

    Me: “Not a problem. It should be ready in ten to fifteen minutes. Can I just have a name for the order?”

    Customer: *politely* “No.”

    Me: “…Sorry?”

    Customer: “It doesn’t matter, does it?”

    (The customer’s friend looks a bit annoyed at the customer, like he’s done this before, but doesn’t offer a name either.)

    Me: “Well, it’s busy tonight and I may not be the one giving out the pizza, so if there isn’t a name they may not know whose pizza it is.”

    Customer: “I just don’t want my name on the computer.”

    Me: “Well, I could put a fake name down instead?”

    Customer: *rolls his eyes, and then replies* “Fine, just put down Slartibartfast.

    Me: “…Slartibartfast?”

    Customer: “I told you it didn’t matter!”

    (He then walks off before I can reply to his name; I’m a huge fan of Douglas Adams myself. When his pizza comes out, I call out his name.)

    Me: “Slartibartfast and the hoopy frood Zaphod Beeblebrox?”

    (Both men laugh as they collect the pizza. The next time they came back, it was a pizza for Arthur Dent and Ford Prefect!)

    Height Trumps Hate

    | San Diego, CA, USA | Awesome Customers, Bigotry, Family & Kids, Military, Rude & Risque, Top

    (My younger brother has come to town to visit me. I take him to the bar I work at for a few drinks and to meet my friends there. A regular customer who has been hitting on me for months comes in and sees us sitting together in one of the booths.)

    Customer: *tries to look down my shirt* “Huh, and I thought after all this time you were a f***ing lesbian. Or is this f** your beard?”

    Me: “I’m not working tonight. Go bother someone else.”

    (The customer slides into the booth next to me, and tries to put his arm around my shoulders.)

    Customer: “Why don’t you send your f** boyfriend off to get some beer and we can have a nice talk?”

    (Note that my brother has been sitting slouched in the booth, concealing his size.)

    Brother: “Why don’t you take your hands off of her and f*** off?”

    (The customer springs out of the booth and stands near my brother in a really stupid looking ‘karate’ pose.)

    Customer: “Why don’t you make me, you f***ing f**?! Huh?! Why don’t you make me?”

    Brother: “Okay…”

    (As he starts to slowly get out of the booth, the customer realizes his mistake. The customer is maybe 5’8″, while my brother looms over a foot taller than him at 6’9″. My brother grabs him by collar and belt and throws him out.)

    Brother: “And it’s Sergeant, not f**, if you don’t mind!”

    (I love my little brother.)

    They Changed Each Other

    | Mississauga, ON, Canada | At The Checkout, Awesome Customers, Money, Top

    (I work part-time at a store that sells pools, hot tubs, and other leisure items.)

    Me: “Will that be everything today?”

    Customer: “Yes, miss. What’s the damage?”

    Me: “That’ll be $50.05, sir.”

    (The customer opens his wallet and hands me a $50 bill.)

    Customer: “I’m sorry, but I only have the $50. I left my coin-purse at home today. Is that okay?”

    Me: “Not a problem, sir. I’m sure I’ve got a nickel in my purse, somewhere.”

    (I get a coworker to watch my till while I grab my purse from the staff room and try to find a nickel. I grab one, put it in the drawer, and cash the customer out; he thanks me and leaves the store, but a few hours later, my boss pages me to call his office immediately.)

    Me: “You rang, sir?”

    Boss: “Yes. Can you come to the front of the store, please? There’s someone who wants to speak with you.”

    (When I reach the storefront, the same customer is standing at the counter. He’s holding a beautiful, red rose, which he gives to me—along with a nickel!)

    Me: “T…thank you, sir. You know, you didn’t have to do this!”

    Customer: “Yes, miss. I did. You went above and beyond your job-description to help someone in need, and that’s customer service!”

    Me: *trying not to cry by this point* “Thank you so much, sir! Have a nice day!”

    Customer: “And you as well, young lady!”

    (After he left the store, my boss sent him a $50 gift-card, for ‘treating our staff like human beings’. It’s been 10 years since then, but I’ll never forget that customer for as long as I live. To this day, his kindness reminds me that there is still good in this world!)

    A Disservice To Good Parenting

    , | UK | Awesome Customers, Criminal/Illegal, Family & Kids, Wild & Unruly

    (I work in a department store. It is Halloween, and our best kid’s costumes are out on display. I am decorating the store with fake spiders, when a angry customer and his bratty kid comes up to me.)

    Me: *looking at child tearing down bunting* “Uh, kid? I’m going to have to ask you to stop that.”

    Customer: *scowls at me* “Don’t you DARE!”

    Me: “Is this your child, sir?”

    Customer: “Yep! He’s not going to stop for a minimum wage weirdo!”

    Me: “But, sir, he’s defacing store property! I have to ask you to replace that mannequin and the torn bunting.”

    Customer’s Kid: “Shut the f*** up!”

    (I pause in shock.)

    Customer: “That’s it boy! We don’t be polite to serving people! They’re below us!”

    Coworker: “Excuse me sir? I’m going to have to ask you to go, or I’ll call security.”

    Customer: “I’m not scared of you! I’ll bet you’re not even Christian!”

    (At this point, a nearby customer who has overheard everything walks over.)

    Nearby Customer: *completely calm* “No, I’m not. I do, however, have a brown belt in Brazilian Floor Ju-jitsu. Let’s step outside and discuss this, shall we? Or you can kindly replace the decorations and leave these kind people alone.”

    Customer: *turns pale* “L-let’s go son. I wanna leave this devil store.” *mumbles while shoving a note into my hands* “This stuff is crap anyway.”

    (The best part? The man and his kid had walked into some off-duty police officers, who found the man had stuffed a bunch of MP3 Players into his top!)

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