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    Category: Awesome Customers

    Best Not Berate Bob Or You’ll Get The Boot

    | New Jersey, USA | At The Checkout, Awesome Customers, Top

    (I go to my local post office several times a week. One the employees, Bob, always has a smile on his face no matter what. One day, I come in and see he’s the only one working. There’s a long line due to many large and complicated orders. A customer comes in behind me, sees the long line, and starts complaining about the slow service.)

    Customer: “It’s much faster at [other] post office. Don’t you think they are slow here?”

    Me: “No. I think there are a lot of people, it’s lunch time, and Bob there is going as fast as he can.”

    Customer: “They are much faster at [other] office.”

    Me: “No, they aren’t. That’s why I come here. Bob’s as fast as he can be. Look, he’s not slacking. You can see he’s working as fast as possible.”

    Customer: “But they are so rude here!”

    (Now I’m angry. This office, and Bob, in particular, is never rude.)

    Me: “No, they are not rude. They are nice, even when they have to deal with people like you.”

    Customer: *stomps around* “Well, I’m never coming here again! Everyone is rude and slow! Next time, I’m going to [other] office instead!”

    Me: “Why don’t you just go there now?”

    Customer: “I will!”

    (As she leaves, all the other customers nod in relief and the tension in the line disappears.)

    Bob: *still smiling, to me* “Thank you.”

    Random Acts Of Cuddleness

    | Edmonton, AB, Canada | Awesome Customers, Top

    (I work in a bookstore downtown where there are a lot of homeless people and shelters. One day, a kind of scraggly customer comes up to me.)

    Customer: “Hi, I was wondering if you have any cookbooks for soup?”

    Me: “Certainly, sir. They’re just over here. We have some pretty good ones that are on sale right now. Over here, though, are our regular priced ones.”

    Customer: “I’m volunteering as a cook at a homeless shelter right now. They don’t have much funding, so a lot of the food they get is from donations. I figured soups are healthy and don’t require too much in the way of expensive ingredients, so that should be good for there. I’m a pretty good cook, but I need a refresher on soups.”

    (After taking a look at the selection we have, he picks the largest, most expensive soup cookbook we have.)

    Customer: “I think I’m going to go with this one. It has a picture for every recipe, which is nice. I like to see nice ways to present them as well. These people haven’t been looked after, so I want to make something that tastes good and looks good too.”

    Me: “That’s really fantastic, sir. It’s nice that people are willing to take time out of their day to do things like this. Was there anything else I can help you with?”

    Customer: “Actually, a book on sandwiches would be good too…”

    (I look in our system and we only have one book for sandwiches at the moment. It takes me a good twenty minutes to find it, but when I do, the customer has picked up a few other things as well. He’s grabbed a simple Sudoku book, a Disney’s Tangled bookmark, and a little toy. I meet him back up at our cash desk.)

    Me: “Here you go, sir. Sorry it took so long. It was hiding in our overstock. Find everything else you were looking for?”

    Customer: “Yeah. A mother and her 12-year-old daughter just showed up at the shelter I volunteer at the other day. I wanted to pick these up for her. A puzzle book for her and her mother to do and some other things to just take her mind off the situation. It’s difficult enough being homeless, but at that age, it’s horrible.”

    Me: “That’s horrible. It’s amazing though that you’re grabbing these for her. I hope it makes her feel a little better.”

    (As I’ve been ringing my customer’s items through, my coworker is ringing up another customer. She has overheard our conversation and goes to one of our displays, grabs the softest stuffed animal she can find, and buys that as well. After she’s paid for her purchase, she hands the stuffed animal to my customer.)

    Another Customer: “Sir, I overheard your story and I want you to give this to that little girl. Sometimes, young girls just need something to cuddle. I think what you’re doing is amazing and the world could use more people like you.”

    Customer: “I… thank you so much, ma’am. This will probably mean the world to her.”

    (My customer finishes paying for his items and leaves. My coworker and I were speechless ourselves for a moment. This encounter made our week and brought a tear to our eyes!)

    We All Have A Dream

    | Tulsa, OK, USA | Awesome Customers, Family & Kids, Food & Drink, Top

    (I work by myself on the overnight shift at my store. Around 1 am a little old African American lady and her granddaughter enter my store. While the grandmother goes to the bathroom, the granddaughter approaches me.)

    Granddaughter: *to me* “Are you going to be making any more fresh tea tonight?”

    Me: “Sorry, but we clean them overnight since we don’t have a high demand. We start them new around 3 am.”

    Granddaughter: “YOU’RE LAZY AND INCOMPETENT!”

    (As she continues to yell at me, she is unaware her grandmother has come out of the bathroom and is now behind her. Suddenly, the grandmother smacks her granddaughter on the back of the head and lays into her.)

    Grandmother: “Your grandfather and I did not march on Washington with the great Martin Luther King for you to treat hardworking people like that! You haven’t worked a day in your life because we worked hard and invested right so you would have better privileges than we did. If you want to act like a ghetto b****, then I can take away that nice apartment you live in and let you survive where I grew up. Now you apologize to this young lady!”

    Granddaughter: *in tears* “I’m sorry… I had no reason to behave like that. Please forgive my outburst.”

    (I did, and grandma got a free drink!)

    A-tip-ical Aging

    | Mountain View, CA, USA | Awesome Customers, Food & Drink, Top

    (I’m a woman and manager at a sausage/beer stand. I card everyone that orders beer, regardless of how old they look. Some customers get insulted, while others don’t mind. Note: I look at least 10 years younger than my actual age.)

    Me: “Hi, how can I help you?”

    Customer: “I’d like two beers, polish, and a coke.”

    Me: “May I see some ID, please?”

    Customer: “I’m waaay older than you. How old do I look?”

    (He looks in his mid-30s, so I guess much earlier in age.)

    Me: “Uh, 24?”

    Customer: “Haha! NO!”

    (He shows me his ID, and his birth date makes him over 35.)

    Me: “Wow, you don’t look it.”

    Customer: “How old are you?”

    Me: “I’m 47.”

    Customer: *skeptically* “Sure… you can’t be any older than 30. Okay, show me YOUR ID.”

    Me: “Okay…”

    (I pull out my ID. Much to his surprise, he sees I’m older than he is.)

    Customer: “HOLY S***! WOW! You look great! Good genes, huh?”

    Me: *smiling* “Yeah, something like that…”

    (He pays for his order, but also puts an additional $10 bill on the counter.)

    Customer: “This tip is for putting up with me!”

    (Made my night!)

    When Customers Actually Give A Jam

    | Montpellier, France | Awesome Customers, Family & Kids, Top, Wild & Unruly

    (At the checkout counter, a mother and her son are behind an elderly lady in line. The kid keeps bumping on the elderly lady with their shopping cart.)

    Elderly Lady: “Excuse me, young lady, could you please tell your son to stop pushing your cart on me?”

    Mother: “No way! You must not upset children! That’s how they get traumatized!”

    (The mother indeed does nothing to stop her son. Suddenly, another customer—young man standing in line behind them—takes a jar of jam, opens it, and pours it on the mother’s head.)

    Mother: *shocked and dripping with jam* “Are you CRAZY? What the h*** are you doing?”

    Young Man: “Listen, lady. You see, I was also raised like this, with no limits. I did everything and whatever I wanted… and I still do!”

    (The mother quickly leaves the store with her son, angry and covered with jam. For the record, the elderly lady insisted to pay for the jam.)


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