Category: Awesome Customers

She’s A Bad Penny

| Ashford, Kent, UK | At The Checkout, Awesome Customers, Money, Top

(I work in a department store with a food hall. Company policy is to charge 5p for carrier bags in the food hall, and has been for several years. A woman walks up to the till with a few items and a backpack on.)

Me: “Hello, do you need a bag?”

Woman: *not paying much attention* “Yeah.”

Me: “Is a 5p bag okay?”

Woman: “Yeah.”

(I charge her for the bag and scan/pack her shopping.)

Me: “That’s [price], including the 5p bag charge.”

(She pays for her shopping using her credit card, then stops just as she is about to leave.)

Woman: “Was I charged for this bag?”

Me: “Yes, it cost 5p.”

Woman: “Well, I don’t want it then!”

(She tips her shopping out of the bag, back onto the counter, and then starts putting it in her backpack.)

Woman: “I want a refund!”

Me: “I’m sorry, I’ve closed the till, and only a manager can open it. I’ll just call one over for you.”

(I call a manager, but they’re all busy with other customers.)

Woman: “Hurry up! I want my money!”

Me: “I’m sorry to keep you waiting.”

(A little old lady, waiting in the queue, gets fed up and takes 5p out of her purse.)

Little Old Lady: “Here you go, dear. Now off you trot!”

(The woman takes the 5p and leaves.)

Me: *to the little old lady* “Thank you so much!”

Little Old Lady: *smiles* “I don’t see why people like you and I have to put up with people like her!”

Sign Up For A Rewards Karma

| Concord, NH, USA | At The Checkout, Awesome Customers, Money, Top

(The store is having a big sale on all dog costumes because it’s 10 days away from Halloween. You must have our rewards card, which is free, to get the sale price.)

Me: “Alright, do you have a rewards card? The costume is on sale today.”

Customer: “No, thank you.”

Me: “Are you sure? You could save a bit of money. It’s completely free to sign up.”

Customer: “I said no! God! You people!”

Me: *taken aback* “Alright. Your total is $16.99.”

Customer: *mumbles* “Stupid cards.”

(She takes her receipt and starts gathering her things as I ring up the next customer, who is also buying a costume.)

Me: “Alright, that’ll be $4.49.”

Customer: “Hey! Why is hers so cheap?!”

Next Customer: “Because I used the free card you rudely refused, after she tried to save you money.”

(I try not to laugh as the rude customer storms out of the store, leaving her pet’s costume at my register. My thanks to the next customer who said what I couldn’t!)

How Sweet It Is To Be In Line By You

| KY, USA | At The Checkout, Awesome Customers, Family & Kids, Food & Drink, Top

(My three-year-old daughter and I are waiting to check out with a few odds and ends. Unfortunately, the store has only one lane open and several people are waiting in line. I don’t mind, as my daughter and I decide to pass the time playfully sword-fighting with paint stirrers. When I turn to the side, I notice the couple behind me has just one little ream of Post-Its.)

Me: *to the couple behind me* “Would you like to go ahead of us? You’ve got much fewer items than we do!”

Lady: “But…you have a kid!”

Me: “It’s fine! We’re just playing together! Go ahead!”

Lady: “But kids sometimes get bored of waiting. Are you sure?”

Me: “Of course! You just have one thing! She’ll be fine; I promise! C’mon, go ahead!” *I scoot aside*

Lady: “Wow! Thanks!”

(When it’s time for them to check out, the man holds up his hand to the cashier.)

Man: “I’ll be right back!”

(He scrambles over to the next aisle and picks up a package of M&Ms to add to the order. After paying, the man turns around with the package of candy and hands it to my daughter.)

Man: “Here you go, kiddo!” *to me* “Thanks again for letting us go ahead of you!”

(It really put a smile on the cashier’s face…and ours too!)

Cold Hearts Can Lead To Warm Cockles

| Manchester, England, UK | Awesome Customers, Food & Drink, Holidays, Top

(My friend works at a coffee kiosk at a train station. We are experiencing the coldest day of the year so far. It is only 30 minutes after opening, so she has not had a chance to warm up.)

Customer #1: “Cinnamon latte. Small. Now.”

My Friend: “Of course, sir.”

(My friend starts making the latte, but her hands are numb from the cold and she makes mistakes. There is a heater near her, but it only really helps her legs.)

Customer #1: “Will you hurry up? It’s freezing! Can’t believe I had to wait for a train in this weather! At least my office will be nice and warm when I get there!”

(Customer #1 carries on ranting and raving about the weather. At this point, another customer behind him, Customer #2, speaks up.)

Customer #2: “At least you don’t have to work in this weather!”

Customer #1: *smugly* “She has a heater! And the coffee machines are spewing steam all the time. She’ll be fine!”

Customer #2: “Would you want to work here?”

Customer #1: “Would I, heck! It’s too cold!”

(At this point the transaction is finished and he runs off to his platform.)

Customer #2: *to my friend* “What an idiot! What do you recommend from the new range?”

My Friend: “The gingerbread latte is pretty good.”

Customer #2: “Okay. I’ll have two, please.”

(My friend makes his order and hands him the two lattes.)

Customer #2: “Here, for you!”

(He takes the second drink and places it in front of my friend, but walks off before she can say anything. The festive period has begun, so there are going to be even more brutish and rude customers than usual. However, there are some really nice ones out there too! Happy Holidays!)

Gamers Have To Band Together

| NJ, USA | Awesome Customers, Family & Kids, Geeks Rule, Musical Mayhem, Top

(A demo for Rock Band has been set up at the electronics store I work at. I hang around the game section to answer questions and help out. I see two kids, about 8 or 9, who are playing the guitars on easy, while a very pregnant lady is playing drums. I assume they’re all together until another woman storms up.)

Woman: *to the boys* “I told you not to play these games! They’re bad for you!” *turns to the pregnant lady* “You’re setting a bad example! Don’t you know how horrible video games are for kids?! Your poor child!”

Pregnant Lady: *smiling, but not stopping* “Actually, music proficiency is linked to having advantages in math and study skills and video games, and when used correctly can instill time management and problem solving skills.” *does a difficult drum riff* “If my ‘poor child’ does half as well as his gamer parents, he’ll have at least two degrees, and a successful medical career.”

(The pregnant lady finishes the song, scores 90% on expert, and gets up. She smiles and leaves the demo. I held up my fist on the way out and she fist-bumped me. The other woman couldn’t pull her two kids away fast enough.)

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