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    Category: Awesome Customers

    Daddy Meets Miss Demeanor

    | Virginia Beach, VA, USA | At The Checkout, Awesome Customers, Family & Kids

    (I am temporarily relieving a coworker in the toddler room of our daycare so she can go to the restroom. A father arrives to pick up his child, who is familiar with me as the toddler room is next to the one I work in.)

    Father: *on cellphone, very loudly* “No, I know, the delivery should have come in by now.”

    Me: “Sir, here’s [child’s name’s] report and his coat.”

    (He waves at me to be quiet. I keep trying to get his attention as I need his signature on some documents, but he waves me off even more with a huge frown. I give up and start putting the child’s coat on as the father taps his foot loudly.)

    Child: “DADDY! Miss is talking!”

    (The father finally gets off the phone long enough to sign the papers I need him to, although he does not hang up the call and speak to me. As they are leaving, the child turns round.)

    Child: “Bye, miss!” *to his father* “Dada mean!”

    She’s A Bad Penny

    | Ashford, Kent, UK | At The Checkout, Awesome Customers, Money, Top

    (I work in a department store with a food hall. Company policy is to charge 5p for carrier bags in the food hall, and has been for several years. A woman walks up to the till with a few items and a backpack on.)

    Me: “Hello, do you need a bag?”

    Woman: *not paying much attention* “Yeah.”

    Me: “Is a 5p bag okay?”

    Woman: “Yeah.”

    (I charge her for the bag and scan/pack her shopping.)

    Me: “That’s [price], including the 5p bag charge.”

    (She pays for her shopping using her credit card, then stops just as she is about to leave.)

    Woman: “Was I charged for this bag?”

    Me: “Yes, it cost 5p.”

    Woman: “Well, I don’t want it then!”

    (She tips her shopping out of the bag, back onto the counter, and then starts putting it in her backpack.)

    Woman: “I want a refund!”

    Me: “I’m sorry, I’ve closed the till, and only a manager can open it. I’ll just call one over for you.”

    (I call a manager, but they’re all busy with other customers.)

    Woman: “Hurry up! I want my money!”

    Me: “I’m sorry to keep you waiting.”

    (A little old lady, waiting in the queue, gets fed up and takes 5p out of her purse.)

    Little Old Lady: “Here you go, dear. Now off you trot!”

    (The woman takes the 5p and leaves.)

    Me: *to the little old lady* “Thank you so much!”

    Little Old Lady: *smiles* “I don’t see why people like you and I have to put up with people like her!”

    Sign Up For A Rewards Karma

    | Concord, NH, USA | At The Checkout, Awesome Customers, Money, Top

    (The store is having a big sale on all dog costumes because it’s 10 days away from Halloween. You must have our rewards card, which is free, to get the sale price.)

    Me: “Alright, do you have a rewards card? The costume is on sale today.”

    Customer: “No, thank you.”

    Me: “Are you sure? You could save a bit of money. It’s completely free to sign up.”

    Customer: “I said no! God! You people!”

    Me: *taken aback* “Alright. Your total is $16.99.”

    Customer: *mumbles* “Stupid cards.”

    (She takes her receipt and starts gathering her things as I ring up the next customer, who is also buying a costume.)

    Me: “Alright, that’ll be $4.49.”

    Customer: “Hey! Why is hers so cheap?!”

    Next Customer: “Because I used the free card you rudely refused, after she tried to save you money.”

    (I try not to laugh as the rude customer storms out of the store, leaving her pet’s costume at my register. My thanks to the next customer who said what I couldn’t!)

    How Sweet It Is To Be In Line By You

    | KY, USA | At The Checkout, Awesome Customers, Family & Kids, Food & Drink, Top

    (My three-year-old daughter and I are waiting to check out with a few odds and ends. Unfortunately, the store has only one lane open and several people are waiting in line. I don’t mind, as my daughter and I decide to pass the time playfully sword-fighting with paint stirrers. When I turn to the side, I notice the couple behind me has just one little ream of Post-Its.)

    Me: *to the couple behind me* “Would you like to go ahead of us? You’ve got much fewer items than we do!”

    Lady: “But…you have a kid!”

    Me: “It’s fine! We’re just playing together! Go ahead!”

    Lady: “But kids sometimes get bored of waiting. Are you sure?”

    Me: “Of course! You just have one thing! She’ll be fine; I promise! C’mon, go ahead!” *I scoot aside*

    Lady: “Wow! Thanks!”

    (When it’s time for them to check out, the man holds up his hand to the cashier.)

    Man: “I’ll be right back!”

    (He scrambles over to the next aisle and picks up a package of M&Ms to add to the order. After paying, the man turns around with the package of candy and hands it to my daughter.)

    Man: “Here you go, kiddo!” *to me* “Thanks again for letting us go ahead of you!”

    (It really put a smile on the cashier’s face…and ours too!)

    Cold Hearts Can Lead To Warm Cockles

    | Manchester, England, UK | Awesome Customers, Food & Drink, Holidays, Top

    (My friend works at a coffee kiosk at a train station. We are experiencing the coldest day of the year so far. It is only 30 minutes after opening, so she has not had a chance to warm up.)

    Customer #1: “Cinnamon latte. Small. Now.”

    My Friend: “Of course, sir.”

    (My friend starts making the latte, but her hands are numb from the cold and she makes mistakes. There is a heater near her, but it only really helps her legs.)

    Customer #1: “Will you hurry up? It’s freezing! Can’t believe I had to wait for a train in this weather! At least my office will be nice and warm when I get there!”

    (Customer #1 carries on ranting and raving about the weather. At this point, another customer behind him, Customer #2, speaks up.)

    Customer #2: “At least you don’t have to work in this weather!”

    Customer #1: *smugly* “She has a heater! And the coffee machines are spewing steam all the time. She’ll be fine!”

    Customer #2: “Would you want to work here?”

    Customer #1: “Would I, heck! It’s too cold!”

    (At this point the transaction is finished and he runs off to his platform.)

    Customer #2: *to my friend* “What an idiot! What do you recommend from the new range?”

    My Friend: “The gingerbread latte is pretty good.”

    Customer #2: “Okay. I’ll have two, please.”

    (My friend makes his order and hands him the two lattes.)

    Customer #2: “Here, for you!”

    (He takes the second drink and places it in front of my friend, but walks off before she can say anything. The festive period has begun, so there are going to be even more brutish and rude customers than usual. However, there are some really nice ones out there too! Happy Holidays!)

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