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  • Category: Awesome Customers

    Holding The Line Against Bad Customers

    | TX, USA | Awesome Customers, Bad Behavior, Theme Of The Month, Top

    (There are usually four to six employees behind the counter at the cell phone store, but today there is only one. She appears to be new and flustered, but is doing very well getting to everyone. I have been waiting for about 20 minutes before a woman in her late 20s and dressed in aerobics gear comes in. She immediately turns to a phone sales rep.)

    Aerobics Woman: “Do I really needed to wait in the line?”

    Employee: “I only really sell new phones, so I am afraid you will have to.”

    Aerobics Woman: “OH. MY. GOD.”

    (Five minutes go by, and the next customer is up. I’m about 4th in line now, and Aerobics Woman is 6th. She is grumbling and muttering things under her breath.)

    Aerobics Woman: *shouting* “What is taking so long?! I don’t understand why I have to wait in this line.”

    (Finally, it’s my turn. I’m up at the counter, and give the poor overwhelmed employee a warm smile.)

    Me: “I’m so sorry you have to put up with this.”

    (Relieved, the employee lets out a big sigh and her shoulders relax.)

    Employee: “No, I’m sorry that it has been taking so long.”

    Me: “No, it’s okay, I understa—”

    Aerobics Woman: “Why does it have to take so long!”

    (I decide I’ve been patient enough with Aerobics Woman and snap back.)

    Me: “Are you five f***ing years old?!”

    (As soon as I say this, everything in the store grinds to a halt. Aerobics Woman is looking at me wide-eyed, as I in turn am now giving her the ugliest glare I’ve ever managed.)

    Me: “Are you seriously under the impression that your constant moaning is going to make anything you’re trying to do happen any faster? Do you have any idea how f***ing ridiculous you look right now? What the h*** is so d*** important that you feel that you have to b**** every 5 minutes for all to hear?”

    Aerobics Woman: “I was on the phone to customer service, and they told me that in order to change my account password I needed to come into a store and show proof of ID!I got a new phone because I dropped the old one, and they told me I couldn’t switch it without my password, and I forgot it!”

    Me: “Well, of course you’d have to bloody come in! I bet you have credit card info, address info, social security info and all the rest on your bloody account. What if I called Customer Service, put on a lovely voice, and said I was you? What if I stole your phone, called the phone company, and said to them, ‘could you tell me what social security number you have for me, I want to make sure it’s the right one’? You should be thanking this poor woman here, all alone, having to put up with your childish whining, and trying to keep you from getting robbed. Now, shut up, and just wait your turn.”

    (I turn back to the employee, and wink. On the way out of the store, another employee intercepts me on the way out.)

    Other Employee: “I was wondering if I could talk to you. Customer Service is our number one priority here, and policy prevents us from being able to defend ourselves in a situation like that. On behalf of everyone here, I wanted to see if I could have your name, and give you next month’s service for free.”

    An Honor To Serve

    | Concord, NH, USA | At The Checkout, Awesome Customers, Money, Theme Of The Month, Top

    (I’m ringing up an older man who is buying a few things, bringing his total to about $12.)

    Customer #1: “That doesn’t seem right. I thought the fish food was cheaper.”

    (Before I can say anything, he rushes off to that aisle, leaving Customer #2, a young serviceman, waiting.)

    Customer #2: “I’ve got this.”

    (Surprisingly, Customer #2 pulls out his credit card and proceeds to pay for the whole order. As the receipt comes out, the first customer returns.)

    Customer #1: “It was the right price, sorry.”

    Customer #2: *hands him his receipt* “You’re all set.”

    (The first customer takes in what has happened and tries to hand the young serviceman the money he would’ve paid with.)

    Customer #1: “Here, you deserve it!”

    Customer #2: “I don’t deserve anything, sir. Have a good night.”

    (Customer #1 walks out, thanking Customer #2. Customer #2 pays for his item and also leaves. That has never happened in my line before. Bless you young serviceman; you make this job great!)

    Hug And A Smile Make It All Worth While

    | Dallas, TX, USA | Awesome Customers, Family & Kids, Theme Of The Month

    (I am standing in line to check out at a local convenience store. The employees are very busy with what appears to be a massive restocking job. One employee has taken a 30 second break to get a drink when a child who can’t be older than 7 speaks up to her.)

    Child: “You’re not smiling. You have to smile! Everyone has to smile!”

    Employee: “Aw, I’m sorry, I’m just busy.” *smiles a little for the child*

    Child: “You know what you deserve?”

    Employee: “No, what’s that?”

    Child: “A hug!”

    (The child hugs the employee.)

    Employee: “Aw, thank you!”

    (The entire place seemed to brighten up after this and the kid’s parents couldn’t stop grinning either. It brightened all our days!)

    Never Too Old To Spice Up Your Life

    | NS, Canada | At The Checkout, Awesome Customers, Food & Drink, Musical Mayhem, Top

    (At work, a regular elderly customer, whom everyone gets along with, approaches the counter at his turn.)

    Me: “Hello! What can I get for you?”

    Regular Customer: *singing* “I’ll tell you what I want, what I really, really want!”

    Me: “So tell me what you want, what you really, really want!”

    Regular Customer: “I wanna, I wanna, I wanna, I wanna, I wanna medium double cream, and a sugar twin, ahhhhh!”

    (While we are singing and having a good time, I am ringing him in. However, the next person in line reaches the counter at the last little bit of his song-order and speaks out loudly.)

    Next Customer: “Hey! I’m in a hurry here, take your song and dance somewhere else, buddy!”

    Regular Customer: “Sonny, when you reach my age, you’ll have all kinds of time on your hands to sing all the Spice Girls music you want, and no one will stop you!” *turns back to me* “And, honey, you look like that Posh one, and she’s my favorite. Don’t ever let a guy like him be your lover, or get with your friends!”

    (With that, he left, leaving the next customer standing there with his mouth agape, and me feeling quite happy! He made my day with the singing alone.)

    Shaq To Reality

    | Orlando, FL, USA | Awesome Customers, Food & Drink, Theme Of The Month

    (I work in the meat/seafood department of my store. Being in Orlando, it’s not uncommon for players from the Orlando Magic to come shopping at our store. This causes my coworkers to start a running gag: whenever we serve an especially tall customer, one of them will usually say, ‘Hey, look! It’s Shaq!’ out of the customer’s hearing.)

    Coworker: “Hey, [my name], look. It’s Shaq.”

    (I have my head in the shrimp case, and am unable to see over the counter, so I just mutter a reply.)

    Me: “Uh-huh.”

    Coworker: “Seriously, [my name]. Shaq’s coming this way.”

    Me: “Right.”

    (I pull my head out of the case, I see a tall man walk right up to me from the other side of the counter.)

    Me: “Can I help you, sir?”

    Shaq: “You got any live lobsters?”

    (My jaw hangs open. It’s really Shaq.)

    Me: “Uh… I’ve got some in the tank back here.”

    Shaq: “Thanks.”

    (He walks away without saying anything else or purchasing anything.)

    Coworker: “I told you it was Shaq, man!”

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