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    Category: Awesome Customers

    Fight The NotAlwaysRight Fight

    | São Paulo, Brazil | Awesome Customers, Food & Drink, Top

    (I am a cashier at a fast food restaurant and we’re quite full today. Three teenagers (two girls and one guy) are in the line. As I hand over their orders and they give me the money, she gets closer to me.)

    Girl #1: *whispering* “Please don’t freak out and play along.”

    (Suddenly she starts screaming making everyone else look at us.)

    Girl #1: “OH MY GOD! ARE YOU STUPID? I CLEARLY DIDN’T ORDER THIS! AND NOW YOU SAY I CAN’T HAVE MY MONEY BACK! HOW DARE YOU?!”

    Me: *frightened* “Sorr-”

    Girl #1: “DON’T YOU DARE SAY YOU’RE SORRY! I WANT WHAT I ORDERED AND I’M NOT PAYING FOR THIS! I WANT TO SEE A MANAGER!”

    (This goes for another minute with me trying to apologize until she turns around and notices everyone else is looking at her. Her friend notices that and starts to speak.)

    Girl #2: “Now, ladies and gentleman, this is how to make an a**hole out of yourself. This is how stupid you look when you get mad for no reason with people that are just doing their jobs.”

    Boy: “And we would like to ask you to never behave like that. Not only will you not solve your problems but you’ll just make things worse for you and for the employees.”

    Girl #1: “I’d like to thank this wonderful lady here for putting up with the crazy girl that I am. And the rest of the staff too. Let’s give them a round of applause.”

    (Surprisingly, most customers start clapping. Even more surprising, the girl gives me R$50.)

    Girl #1: “You deserve it because I know what you go through every day! And with this said, we’ll be leaving. Thanks for your time and remember, don’t be a bad customer.”

    Me: *to coworker* “Umm… what just happened?”

    Coworker: “I’m just as confused as you.”

    Me: “Best. Day. Ever.”

    The High Cost Of Racism

    | Atlanta, GA, USA | Awesome Customers, Bigotry, Family & Kids

    (A customer is with my coworker, and seems to be acting rude. I come over to see what is happening.)

    Coworker: “Your total is $48.76.”

    Customer: “No, it’s not! This is supposed to be on sale!” *shows an old coupon for different store*

    Coworker: “We cannot accept that.”

    Customer: “No, no no! It’s on sale! You’re incompetent! I knew you wouldn’t’ be any help! You n***** shouldn’t be taking jobs from good, Christian, white people!”

    (At this point, my coworker is on the verge of tears. The customer then grabs random kid, who appears to be 10 or 11.)

    Kid: “Let go!”

    Customer: *to kid* “Don’t you think this lady is mean for taking white peoples’ jobs?”

    Kid: “No, but I do think that you are a idiotic, rude, racist that needs to let go of me right now!”

    (The stunned customer runs out of the store. We track down the kid’s parent, who ended up getting a $10 gift card which she spent on a toy for the kid!)

    Very Front Loaded

    | Orlando, FL, USA | At The Checkout, Awesome Customers, Awesome Workers, Top

    (I stop in to my local superstore to pick up some dog treats. I decide to grab a soda for myself from the cooler. Just before I place my items on the counter, a man comes up to the line and starts talking to me.)

    Customer: “Hey! Can I go in front of you?”

    (I look at his full cart, and then at the two items in my hand.)

    Customer: “I mean, since I have so much less stuff than you, it’ll just be much faster.”

    (Again, I look at his full cart and at the TWO items in my hands. I pause for 30 seconds not fully understanding what’s going on before I finally respond. He seems kind of agitated and since I’m not in a hurry, and don’t want to cause an incident, I let him go in front of me.)

    Me: “Sure, go ahead…”

    (A few minutes later he’s finally done and I place my items on the counter. My total comes up to less than five bucks and I go to pay when I’m stopped by a woman who was in line behind both me and the man from earlier.)

    Customer #2: “Please, let me pay for these.”

    (I’m a bit shocked, and immediately protest, but the cashier cuts me off.)

    Cashier: “Kid, I’m not letting you pay. That idiot insisted on skipping you, even though you CLEARLY have less items than he did, and you didn’t make any fuss about it. You deserve much more than just this. It’s people like you that make this soul sucking worthless job bearable.”

    Not Just Coffee That Is Perky

    | London, England, UK | Awesome Customers, Food & Drink, Top

    (I work as a barista while my coworker is on the till. It is the lunch rush and we have a queue of about 15 people. We have been working nonstop for several hours and so are running out of supplies and mugs. I am currently finishing an order for a lady—Customer #1—and preparing to make drinks for the next elderly gentleman—Customer #2.)

    Customer #2: *loudly* “I can’t believe how slow this service is! It’s absolutely ridiculous! I’ve only come in here for a cup of coffee!”

    (He continues to moan in this manner. I set up the saucers and cutlery for Customer #1.)

    Customer #1: *HUGE smile on her face* “Look how hard these girls are working! They are working nonstop! How long are you here until young lady?”

    Me: “6 pm.”

    Customer #1: “Oh, dear! That’s quite late!”

    Me: “It’s alright, really. Today hasn’t been so hectic.”

    Customer #1: “Well, you girls really do work hard. It’s to be commended!”

    Me: “Thank you very much! Enjoy your drinks and have a nice day!”

    (I move on to Customer #2, who by this point has shut up and is looking at the floor. I make his drinks and finish his order and he doesn’t say a word. That lady really perked me up for the rest of my day and it’s nice to see my work is appreciated by some! Thank you!)

    Earmark That Sound Advice

    | UK | Awesome Customers, Bad Behavior, Theme Of The Month, Wild & Unruly

    (I’m doing a sales pitch to my customers, a husband and wife, and they’re really getting interested. We’re going round all the products. There is good banter going on, jokes etc. However, out of nowhere, an old lady barges between them and grabs my ear.)

    Old Lady: “I have been asking you where the toilets are!”

    Me: “Please let go of my ear!”

    Old Lady: “It’s rude to disrespect your elders! Where are the toilets?!”

    Husband: *knocks the old lady’s hand away from my ear*

    Old Lady: *to the man* “You assaulted me!”

    Husband: “You have no case, and I didn’t hear you asking this young lady about the loos. My wife and I have been talking to her for at least ten minutes.”

    Old Lady: “Of course I have a case! You hit me! She saw it!” *points to me*

    Husband: “She has a better case against you for assault.”

    Old Lady: “No she does not!”

    (The husband calmly pulls out a business card and hands it to me.)

    Husband: *to me* “I’ll gladly take her to court for you for free.”

    (Reading the card I see his name, followed by ‘Head of Legal Advice for [company]‘.)

    Me: “Thank you!” *to the old lady* “The loos are down that way on the left; follow the signs.”

    (I am rubbing ear as the old lady walks off, sulking. I turn to the couple.)

    Me: “I’m so sorry about that.”

    Husband: “No need. Anyway, keep the card, just in case!”


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