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    Category: Awesome Customers

    One Good Deed Deserve A Blogger

    | Minneapolis, MN, USA | Awesome Customers, Awesome Workers, Theme Of The Month

    Customer: “Hi, I was just in to get my vacuum tuned up a couple months prior. However, my roller brush stopped working.”

    (I confirm it’s been less than three months, and upon inspection of the vacuum realize it’s likely a production error. Business is slow, so I fix her vacuum on the spot, all the while joking with her and her daughter. Here’s what happens after I finish.)

    Customer: “What do I owe you?”

    Me: “Nothing. It was a bad part, so it’s on me.”

    Customer: “But I have to pay something! I thought you were going to stick it in back and call me next week!”

    Me: “Ma’am, it’s cool. It was a bad part issue, so I’m happy to make it right. Tell you what: tell your friends I was nice to you and we’ll call it even. I can just see it now: ‘Yeah, the guy at the Roseville store was super nice to me! He’s a total muppet, but he’s really good at his job!.’”

    Customer: “I’ll do you better than that. I have a blog that I write and people pay $200 to advertise on it.” *she takes my business card* “Is this you?”

    Me: “Yes, ma’am, it is.”

    Customer: “Okay, go to this blog (Google cached, Ed.) in a couple days. I’m going to write all about how [my name] the muppet took care of me and how everyone in town needs to come see you.”

    Me: “That’d be great. You ladies have a great rest of your weekend.”

    (A couple days later, I check the blog (Google cached, Ed.). There’s a lengthy write up explaining how I personally am one of the main reasons our brand is better than our next major competitor. Our store location is mentioned as is my name. She even included a picture of one of the muppets and darned if he doesn’t look like me! The best part? Home office got wind of it and the CEO emailed my District Manager asking that she please tell me how proud he is of me.)

    An Accidental Hero

    | WI, USA | Awesome Customers, Awesome Workers, Theme Of The Month, Wild & Unruly

    (I work at a grocery store. I see two teenage boys come in and grab a few things.)

    Teenager #1: *slightly dazed * “Hey… can I ask you a question?

    Me: “Um… sure?”

    Teenager #1: “Do we look bad?”

    Me: “Bad? How do you mean bad?”

    Teenager #1: “Like, you know, accident-bad?”

    Me: “Well, I did notice you two are a bit scuffed up.”

    Teenager #1: “We flipped our four wheeler when some guy tried to run us off the road.”

    Me: “Oh my gosh! Are you both alright?”

    Teenager #1: “We think so. All we want to do is just get our stuff for tonight and head back home.”

    (Just then, the other teenager promptly keels over. I call my manager and we get an ambulance to store. The EMTs check out both and report that they are both good and that the second one only passed out from the shock that settled in. Once the EMT gets the other teen to come around I used my house account to get them some water and a snack bar to help settle them. I then offer to take them home since I lived near by once they told the EMT where they lived. At first they didn’t want to because the first teen didn’t want to leave his four wheeler, but my manager says that it can be put in the back of my truck; and they seemed to be alright with that. About a week later, I get called to the service desk by the same manager.)

    Me: “Yes?”

    Manager: *smiles some* “You have two people who want to see you.”

    (I look and it’s the two teenagers from that night and they hand me a carnation, a lottery ticket, and thank me for what I did!)

    UK is OK

    | Alabama, USA | Awesome Customers, Bigotry, Language & Words, Theme Of The Month, Top

    (I’m British, white-skinned, blue/green-eyed, red-haired, Celtic. I’m studying in the U.S. and work at a restaurant part-time. It’s a small-ish town and most people there seem to be quite sweet and any comments on my accent have always been ones of surprise or complimentary.)

    Me: “Good afternoon, sir and madam, are you ready to order?”

    Customer #1: *confused* “I’m sorry, what?”

    Me: “Are you ready to order?”

    Customer #1: *looks at her husband, confused* “What did she say?”

    Customer #2: “Must be a foreigner not bothering to learn English.” *slowly and loudly* “I CAN’T UNDERSTAND YOU. DO YOU SPEAK ENGLISH?”

    Me: *slowly and loudly* “YES, I DO, SIR. I ASKED IF YOU WERE READY TO ORDER.”

    Customer #2: “Oh, this is ridiculous! She doesn’t speak a word of English! Tell you what, all these foreigners are coming into America, taking American jobs from real Americans!”

    Customer #1: “Let’s find one who can understand us!”

    Me: “I can find someone else to take your order from you, if you’d prefer.”

    Customer #2: “Oh, she does speak English now!”

    Customer #1: “She was screwing with us the whole time! This is unacceptable! We don’t come here to be made fools of!”

    Customer #2: “Stupid foreigners coming in stealing our jobs and screwing up the American way of life!”

    Me: “If you’re worried about foreigners coming to America and stealing your livelihood and culture, you can take your complaints down to the nearest Native American reserve, where they will be more than happy to sympathise.”

    Customer #2: “How dare you?! You think you can come over here and disrespect the American people like that!”

    Customer #1: “We want the manager here now! I’ll have you fired and deported back to your own dirty country!”

    Me: “I’ll fetch him now for you.”

    Manager: “What seems to be the problem?”

    (Customer #1 & #2 rant excessively at him for employing foreigners who don’t speak English and disrespect Americans.)

    Manager: “Well, sorry to burst your bubble there, guys.” *gestures to me* “[My name] here is from the United Kingdom and arguably speaks better English than all of us. And she’s a valued employee so if it comes down to a choice between your custom and her working here, I’m a have to choose her over you two. Now get out of here!”

    (At this point, Customer #3, an old man with a thick southern accent, beckons me over.)

    Customer #3: “Hey, you, girlie.”

    Me: “Can I help you, sir?”

    Customer #3: “On behalf of the United States Of America, I just wanna apologise for the way those two morons just treated you. I been a citizen here for 78 years, an’ I ain’t never let nobody tell me howta treat people. I served alongside a British guy in a the last war and I never had a problem wi’ him. Far from it.”

    Me: “That’s so nice! Thank you!”

    Customer #3: “Woulda married him too if people like that wouldn’t make such a fuss about it.”

    Closing Down But Lifting Up

    | Milwaukee, WI, USA | Awesome Customers, Food & Drink, Theme Of The Month, Top

    (The company I work for is going out of business, and it is my final day working. I’ve been chatting with a customer about how hard finding a new job is as I ring her up.)

    Customer: “Well, thank you. We’re off to Starbucks now.”

    Me: “Oh, I love Starbucks.”

    Customer: “Really? Would you like me to bring you something?”

    Me: “I… what?”

    Customer: “Yeah, what would you like? I have a gift card so it’s not a problem.”

    Me: “The closest one is fifteen minutes away.”

    Customer: “I know. What would you like?”

    Me: “Um… a caramel mocha?”

    Customer: “Grande or venti?”

    Me: “A… grande is good. Thank you.”

    Customer: “It’s not a problem. Caramel mocha. I’ll be back with it soon.”

    (True to her word, she was back later with the coffee. I’ve not had any luck in the job search yet, but her bringing me a free coffee on my last day really made me smile.)

    I Don’t Work Here, Actually Worked Here, Part 3

    | Cape Cod, MA, USA | At The Checkout, Awesome Customers, Money, Theme Of The Month

    (I don’t work at the store, but my uniform is similar to the store I’m at. An elderly man asks me for help and even though I’m not an employee I help him with his list. I eventually finish my shopping and step into a line. I see the old man step up behind me, so I casually step out of line so he can check out his fewer items first.)

    Elderly Man: “Did you stop out of line so I could get in front of you?”

    Me: “Nope, I was looking at this magazine over here.”

    Elderly Man: “Well, you get right back in front of me.”

    Me: “No, that’s okay; you’ve got less items than I do, so you’ll go through faster.”

    Elderly Man: “Now you listen here, young lady: I’m older than you and you have to respect your elders. Now, respect me and get ahead.”

    (I still refuse and because it’s his turn to check out, he has no choice but to unload his items. I unload my things behind his while the man hands the cashier clearly too much money.)

    Elderly Man: “You see that insufferable young lady right there? I want you to use this money to pay for her things. Stupidly I thought she worked here, and even though she doesn’t, she helped me find all of my items and then let me go ahead of her. I want you to use that money but give her a condescending look for being such a nice girl.”

    Cashier: “You want me to scold her for being kind?”

    Elderly Man: “No, I want you to scold her for not listening to her elders. You give her a nice smile for being kind.”

    (The man then leaves and I’m checked out.)

    Cashier: “That was really the most interesting conversation I’ve ever had, and if he hadn’t paid for your items, I would have for being such an outstanding customer!”

    Related:
    I Don’t Work Here, Actually Worked Here, Part 2
    I Don’t Work Here, Actually Worked Here

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