Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Got Him Out Of A Pickle
    (2,960 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    Category: Awesome Customers

    The Drive To Do Good

    | Woodbridge, VA, USA | Awesome Customers, Bad Behavior, Religion, Transportation

    (I am a habitual rider of the local transit system that covers DC metro and northern VA. I board the bus to see a rider verbally assaulting the bus driver.)

    Rider: “I don’t care about your timeline route. You were supposed to go to [street] to drop me off 45 minutes ago. That last driver missed my stop and your operator assured me I would be home on this bus by 6:25!”

    Driver: “Ma’am, I cannot directly deviate from my route until I’m closer to your stop. To deviate now would be to leave any other potential riders along the route stranded in the cold. I am truly sorry that you are having a bad evening due to a coworker, and I’ll do what I can.”

    Rider: “Do what you can?! Do I look like the normal low-element that ride this bus? I am an educated woman with a job working for the federal government. Do look like I’m another one of your lowlife un-educated passengers?”

    Driver: “Ma’am, I am a faithful man, and I know that God doesn’t give you us more than we can handle. For every negative that happens, he provides a positive. It is my prayer that when you get home tonight that you have a present evening.”

    (This quiets her down considerably after that. Before I got off I handed him a note I wrote him with a $10 bill in it that read…)

    “Sir.

    Yours is one of the hardest jobs in the county. It good to know that you are a man of faith, and you’re right about God balancing the books, but until then here’s a down payment on some fortune for you.”

    Give The Beneficent The Benefit Of The Doubt

    | Texas, USA | Awesome Customers, Bad Behavior, Theme Of The Month

    (It’s a few days before Valentine’s Day, so there are a lot of rush orders for flowers. One of our usual customers, Ben, is an elderly man who isn’t mentally healthy, but he’s a sweet man who doesn’t bother anyone. He’s decided to buy 100 roses and stand outside to hand them out to women, young and old alike.)

    Female Customer #1: “I want your manager.”

    Me: “Yes, ma’am…”

    (I call for my manager, who arrives shortly.)

    Manager: “What seems to be the problem, ma’am?”

    Female Customer #1: “There’s a drunk outside accosting women. I want to know what kind of store lets drunkards stand around like that to bother ladies. He’s standing out there slurring and making sexual comments to everyone.”

    (As she explains this, another female customer with her daughter has been standing nearby. After she finishes, the second female customer interjects.)

    Female Customer #2: “I hope you don’t mean Ben.”

    Female Customer #1: “Who the f*** asked you?”

    Female Customer #2: *to my manager* “Ben isn’t doing anything at all. This lady here asked for two flowers and started hitting him with her purse when he only gave her one.”

    Female Customer #1: “You f***ing liar! You’re just some godless w****!”

    Manager: “Lady, if getting a d*** flower for Valentine’s Day pisses you off this much, I feel sorry for the poor b*****d who gets in a relationship with you. Get out of my store and don’t come back.”

    (The manager brought Ben in, who was in tears and confused. However, he cheered up when he received some very nice comments from other customers as well as a free meal from my manager.)

    No Kidding About The Kid

    | MD, USA | Awesome Customers, Family & Kids, Theme Of The Month, Wild & Unruly

    (A customer is loudly talking on her phone while ignoring her young son. He’s already thrown his jacket to the floor and has run around the store several times, bumping into other customers. Suddenly the boy grabs a cake server off the shelf and begins waving it around in the air making light-saber noises.)

    Me: “Honey, be careful with that. I wouldn’t want to see you get hurt.”

    Customer #1: “Brian!”

    (The little boy drops the cake server then begins stomping around the store once again.)

    Customer #1: *to the phone* “So yeah, these ones have butterflies on them.”

    (The little boy seizes this opportunity to run behind the counter and begin messing with the engraving machines. I immediately pick him up and place him next to his mother.)

    Me: “Here, honey. Stay with your mom.”

    Customer #1: “DON’T TOUCH MY BABY! WHY WOULD YOU DO THAT?!”

    Me: “Ma’am, he could have seriously hurt himself. We work with dangerous equipment.”

    Customer #1: “I can’t believe you would touch my son! How dare you!”

    (At this point, I’m biting my tongue to keep from telling her off when another customer interjects.)

    Customer #2: “Lady, if you would get off the d*** phone and watch your brat this nice woman wouldn’t have to save his life!”

    Customer #1: “I’ll never shop here again!” *to me* “There has to be a law against molesting children like that! I’ll make sure you lose your job for this!” *storms out*

    Holding The Line Against Bad Customers

    | TX, USA | Awesome Customers, Bad Behavior, Theme Of The Month, Top

    (There are usually four to six employees behind the counter at the cell phone store, but today there is only one. She appears to be new and flustered, but is doing very well getting to everyone. I have been waiting for about 20 minutes before a woman in her late 20s and dressed in aerobics gear comes in. She immediately turns to a phone sales rep.)

    Aerobics Woman: “Do I really needed to wait in the line?”

    Employee: “I only really sell new phones, so I am afraid you will have to.”

    Aerobics Woman: “OH. MY. GOD.”

    (Five minutes go by, and the next customer is up. I’m about 4th in line now, and Aerobics Woman is 6th. She is grumbling and muttering things under her breath.)

    Aerobics Woman: *shouting* “What is taking so long?! I don’t understand why I have to wait in this line.”

    (Finally, it’s my turn. I’m up at the counter, and give the poor overwhelmed employee a warm smile.)

    Me: “I’m so sorry you have to put up with this.”

    (Relieved, the employee lets out a big sigh and her shoulders relax.)

    Employee: “No, I’m sorry that it has been taking so long.”

    Me: “No, it’s okay, I understa—”

    Aerobics Woman: “Why does it have to take so long!”

    (I decide I’ve been patient enough with Aerobics Woman and snap back.)

    Me: “Are you five f***ing years old?!”

    (As soon as I say this, everything in the store grinds to a halt. Aerobics Woman is looking at me wide-eyed, as I in turn am now giving her the ugliest glare I’ve ever managed.)

    Me: “Are you seriously under the impression that your constant moaning is going to make anything you’re trying to do happen any faster? Do you have any idea how f***ing ridiculous you look right now? What the h*** is so d*** important that you feel that you have to b**** every 5 minutes for all to hear?”

    Aerobics Woman: “I was on the phone to customer service, and they told me that in order to change my account password I needed to come into a store and show proof of ID!I got a new phone because I dropped the old one, and they told me I couldn’t switch it without my password, and I forgot it!”

    Me: “Well, of course you’d have to bloody come in! I bet you have credit card info, address info, social security info and all the rest on your bloody account. What if I called Customer Service, put on a lovely voice, and said I was you? What if I stole your phone, called the phone company, and said to them, ‘could you tell me what social security number you have for me, I want to make sure it’s the right one’? You should be thanking this poor woman here, all alone, having to put up with your childish whining, and trying to keep you from getting robbed. Now, shut up, and just wait your turn.”

    (I turn back to the employee, and wink. On the way out of the store, another employee intercepts me on the way out.)

    Other Employee: “I was wondering if I could talk to you. Customer Service is our number one priority here, and policy prevents us from being able to defend ourselves in a situation like that. On behalf of everyone here, I wanted to see if I could have your name, and give you next month’s service for free.”

    An Honor To Serve

    | Concord, NH, USA | At The Checkout, Awesome Customers, Money, Theme Of The Month, Top

    (I’m ringing up an older man who is buying a few things, bringing his total to about $12.)

    Customer #1: “That doesn’t seem right. I thought the fish food was cheaper.”

    (Before I can say anything, he rushes off to that aisle, leaving Customer #2, a young serviceman, waiting.)

    Customer #2: “I’ve got this.”

    (Surprisingly, Customer #2 pulls out his credit card and proceeds to pay for the whole order. As the receipt comes out, the first customer returns.)

    Customer #1: “It was the right price, sorry.”

    Customer #2: *hands him his receipt* “You’re all set.”

    (The first customer takes in what has happened and tries to hand the young serviceman the money he would’ve paid with.)

    Customer #1: “Here, you deserve it!”

    Customer #2: “I don’t deserve anything, sir. Have a good night.”

    (Customer #1 walks out, thanking Customer #2. Customer #2 pays for his item and also leaves. That has never happened in my line before. Bless you young serviceman; you make this job great!)

    Page 40/87First...3839404142...Last