Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Had It Up To Their Neck With Bad Customers
    (2,604 thumbs up)
  • April Themed Story Giveaway: Creepy Customers!
    Submit your story today!

    Category: Awesome Customers

    Flying Off The Handle Will Get You Handled

    | USA | Awesome Customers, Bad Behavior, Tourists/Travel

    (I’m at an airport, and the flight I’m on has been oversold. The representative calls over the PA system for volunteers willing to be bumped to another flight, in exchange for a free ticket. I am talking with the representative about changing my flight when a man storms up and begins berating the lone employee at the counter.)

    Employee: “I’ve found another flight on [airline] departing in 15 minutes which would get you to your final destination half an hour later than your originally scheduled arrival. Is that okay?”

    Customer: “This is outrageous. My family needs to travel together. I demand that you give my son a boarding pass at once! Stop helping other people!”

    Employee: “Sir, as I have already explained to you, your son bought a standby ticket, while you and your wife bought normal tickets. Your son will not be able to board this plane unless there are empty seats, and we are currently seeking 7 passengers willing to alter their travel plans. Please sit down and I will call you over if that becomes possible.”

    Customer: “No! I was talking to you first; you need to deal with me now!”

    Employee: “Sir, I cannot help you if there are no empty seats, and there currently aren’t, but there may be shortly if you will just wait.”

    Customer: “I shouldn’t have to wait!”

    (I decide to speak up.)

    Me: “Excuse me, but you’re making your own problem worse. I’m one of the 7 people who might be willing to get off this flight, for which I have a valid ticket, but only if the airline can reroute me. This man was trying to do so, but the flight he was going to put me on is leaving in less than 15 minutes. If he can’t get me on that flight, I’m not getting off this one. There is only one employee here; if he is busy with you yelling at him, he can’t process people being rerouted, and your son won’t be allowed on this plane. If you want your family to travel together, get out of the way and let this man do his job.”

    (The customer walks off in a huff and goes back to sitting with his family, muttering all the while. Meanwhile, the employee speaks to me.)

    Employee: “Technically, sir, I have to instruct you to let the airline employees deal with the other passengers.” *pauses* “That said, I’ve booked you an exit row window seat for all of your remaining flights at no additional charge, and please accept these vouchers for meals valid today at any of the airports on your itinerary, in addition to the credit for a round trip ticket we had already mentioned. Here is your new boarding pass, and your new flight departs from [gate] at [time].”

    Extremely Opinion-hated

    | Springfield, MO, USA | Awesome Customers, Bad Behavior, Bigotry, Themed Giveaway

    (I am on WIC (Woman, Infants and Children) support. My husband and I are having some hard times due to the fact it has been extremely difficult for me to find work. WIC covers some of the more expensive items on our food list. I’m in the store with my two-year-old daughter. There is also this older couple who are the rudest couple I have ever encountered. They are going around having something to say, loudly, about everyone they walk by. The older couple walks past a girl with maroon coloring in her hair.)

    Rude Wife: “Oh god, what a rebellious b****! I bet her parents are real proud.”

    (Next they come up on a young man in a hoodie, with his earphones from his iPod in. He has in his cart things to make a good dinner, but they are unimpressed.)

    Rude Husband:, “Well that boy is just an immature thug with his loud music in his ears.”

    (This whole time, I am being silent as they may just be having a bad day, until they get behind me in the bread aisle.)

    Rude Husband: *to me* “Get out of the way!”

    Rude Wife: “Yes, I really wish she would just pick out her welfare bread and get gone!”

    (Thankfully, at this point another older lady speaks up.)

    Older Lady: “Honey, she has WIC; it’s very different from welfare. Also, did you think that maybe this young woman has that because she is down on her luck and needs it?”

    Me: *to the older lady* “Thank you!”

    A Penny For Your Loud Thoughts

    | Charlotte, NC, USA | Awesome Customers, Bad Behavior, Extra Stupid, Money, Themed Giveaway

    (The place where I work offers ‘extended protection’ plans for select items. The plans are typically 10% the cost of the item, meaning if the item is $19.99, the plan costs $1.99. Because of this, I often just round up to the next whole dollar amount when citing the price of the item, then point out it’s a penny less if they opt to purchase it. It’s never been an issue before now. The customer is a middle-aged woman who has been very pleasant, thus far.)

    Me: “It looks as though this item comes with the option of an extended protection plan, beyond that of the manufacturer’s warranty. It only costs $3 and gives you another year in case anything goes wrong.”

    Customer: “Sure!”

    Me: “Okay!” *adds the plan* “Also, it actually only costs $2.99, so you—”

    Customer: *suddenly angry* “What? F*** you! No! I don’t want it! Never mind!”

    Me: “…um, okay? But, so you’re aware, that’s less than what I said it would—”

    Customer: “You! You said it would cost $3! YOU LIED JUST TO GET MY MONEY!” *jabs her finger towards my chest*

    Me: “I promise you, ma’am, that wasn’t—”

    Customer: “Shut the h*** up! I said no! You are trying to charge me more than what you said it would cost!”

    (At this point, the customer standing behind her speaks up. She is a regular, and just celebrated her 87th birthday the week prior.)

    Regular Customer: “Oh, for the love of Pete, you idiot! $2.99 is less than $3, not more! She just saved you a penny! And shame on you, standing here, screaming at her like this! What would your mother think? Now you apologize to this girl, buy the d*** plan, and get out of line! I’m missing my shows because of your shenanigans!”

    (At this point, the other customer shuts up, pays for her items, and slinks off without another word.)

    Me: *awestruck* “Thank you, for that. That was amazing.”

    Regular Customer: *pats my hand and smiles* “It was nothing, dear. Honestly! No respect. That’s what’s wrong with people today!”

    (I told my manager about the incident some hours later. The next time the regular came into the store? There was a $50 gift card waiting for her, as thanks from all of us.)

    This Boss Gets More Than Just The Check

    | New Orleans, LA, USA | Awesome Customers, Food & Drink, Top

    (A young gay couple has become my favorite regulars at the small restaurant where I work. One day as I am talking with them, an older, more conservative-looking man walks past us to the To-Go pickup area. He stops short next to us, and in the same moment, I see one of the young guys look down with a panicked expression at where he is holding his boyfriend’s hand.)

    Older Man: “James! I didn’t know you ate here!”

    James: *uncomfortable* “Oh yeah, um… it’s half way between work and my… boyfriend’s work, so.”

    Older Man: *glances at James’ boyfriend* “Oh.”

    (There is an awkward pause, where we all just stare at each other.)

    Older Man: “I’m sorry, I’m being rude.” *offers his hand to James’ boyfriend* “I’m Mike, James’s boss. Very nice to meet you. We all love James in the office.”

    James’ Boyfriend: “Oh! Nice to meet you too! You know, James is always talking about how much he looks up to you.”

    (James is so visibly relieved that he is near tears. The three makes some more small talk before the older man heads off to pick up his lunch. I end up taking his payment and he quietly asks me to pay for James and his boyfriend’s meal as well.)

    Older Man: “You know… when I was growing up, I was taught that being gay was bad, a sin. But that young man is the brightest kid I’ve ever known, and I can’t see a d*** thing wrong with him…” *pauses* “…or his boyfriend.”

    (He smiles at me and then walks away without another word. To this day, I can’t think about the look on James’s face when I told him that his boss paid for his nearly $100 meal without wanting to cry.)

    Phoned Then Owned

    | Forster, NSW, Australia | Awesome Customers, Bad Behavior, Themed Giveaway

    (I work in the deli department of my local supermarket, and am calling out the numbers of the tickets.)

    Me: “Number 24? Does anybody have ticket number 24? Anybody at all?”

    (At this point, I think someone might have grabbed two tickets by accident off the ticket dispenser and decide to skip ahead to the next number.)

    Me: “Oh well, then… number 25?”

    (The customer with ticket 25 starts ordering what she wants, when suddenly the customer with ticket 24 storms over. She has clearly been on the phone.)

    Customer #24: *huffed voice* “Excuse me? I was before this lady. I was number 24!”

    Me: “Just one second, ma’am. I’ll serve you after this customer.”

    (Customer #25 smiles shyly at me.)

    Customer #24: “Well, I was before this lady!” *puts a rude smirk when referring to her* “Clearly, because I was number 24!”

    Me: “Well, I was calling your number for a good while before I started serving this lady. You weren’t even at the deli counter.”

    Customer #24: “I WAS STILL FIRST!”

    Me: “Ma’am, if you just let me serve this customer quickly, I’ll get to you in just a—”

    (Suddenly, Customer #25 decides they’ve had enough of Customer #24 and speaks up in my defense.)

    Customer #25: “Well, how the bloody h*** is he supposed to know he’s skipped someone when nobody answers his calls?! How’s he supposed to know you’re off in another aisle on the phone? You know it’s people like you that make his day so much worse!”

    Customer #24: *stomps off*


    Page 39/77First...3738394041...Last