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    Category: Awesome Customers

    Always Put Your Best Foot Forward

    | UK | Awesome Customers, Awesome Workers, Theme Of The Month

    (It is a few days after Christmas. I am a student but work in a shoe shop which is well known for measuring and fitting kids’ shoes. However, although we have measuring gauges in adult sizes, we rarely use them because adults tend to know what size they are.)

    Customer: “Hi, can you measure my feet?”

    Me: “Yep, no problem; one moment.”

    (I go to get the gauge and sit the customer down.)

    Me: “Okay, you’re coming up as a size six but very wide.”

    Customer: “That can’t be right! I haven’t ever been a size six! These trainers are a man’s size ten! I haven’t worn nice shoes since before my son was born; I’m too big for these!”

    Me: “Well, that’s what you’re coming up as. Obviously as you are so wide, it’s likely that you’ve gone up for the width rather than the length, so why don’t we look in the wide fitting range over here and see what we have?”

    Customer: “Okay…”

    (She is clearly skeptical, but I manage to find a size 7 extra wide which fits.)

    Me: “Okay, that’s a start! Normally, I would have to radio up to find a specific style, but I am going to go and ask my manager if I can go up to the stockroom myself and just pull anything I think you might like and could fit. Is that okay?”

    Customer: “That’d be brilliant.”

    (I bring down three styles in extra wide; the customer is astounded when I tell her that there could be more. I show her the second pair.)

    Customer: “Now these I like! They’re pretty, but they’ll work for my job interview too. I just can’t believe they fit!”

    Me: “Okay. Well, I’ll go and box them up and take them to the till for you. I hope you enjoy them and good luck for your interview!”

    Customer: “Thank you so much! What’s your name?”

    Me: “I’m [name]. And it was no problem!”

    (After she has paid, the customer finds me whilst I am tidying a sale rack.)

    Customer: “I was looking for your manager, but I couldn’t find one. Here, you helped me find the first pair of nice shoes I have had in years! I don’t know what your official policy on tips is but, this is for you.”

    (She hands me five pounds.)

    Me: *stunned* “Thank you very much!”

    (Later, I ask a manager and he says that tipping so rarely happens that there is no official policy and I can keep the five. I’d been having a pretty awful day, but knowing that I had helped that woman find something that meant so much to her made it, and the last few hours were so much easier!)

    One Good Deed Deserve A Blogger

    | Minneapolis, MN, USA | Awesome Customers, Awesome Workers, Theme Of The Month

    Customer: “Hi, I was just in to get my vacuum tuned up a couple months prior. However, my roller brush stopped working.”

    (I confirm it’s been less than three months, and upon inspection of the vacuum realize it’s likely a production error. Business is slow, so I fix her vacuum on the spot, all the while joking with her and her daughter. Here’s what happens after I finish.)

    Customer: “What do I owe you?”

    Me: “Nothing. It was a bad part, so it’s on me.”

    Customer: “But I have to pay something! I thought you were going to stick it in back and call me next week!”

    Me: “Ma’am, it’s cool. It was a bad part issue, so I’m happy to make it right. Tell you what: tell your friends I was nice to you and we’ll call it even. I can just see it now: ‘Yeah, the guy at the Roseville store was super nice to me! He’s a total muppet, but he’s really good at his job!.’”

    Customer: “I’ll do you better than that. I have a blog that I write and people pay $200 to advertise on it.” *she takes my business card* “Is this you?”

    Me: “Yes, ma’am, it is.”

    Customer: “Okay, go to this blog (Google cached, Ed.) in a couple days. I’m going to write all about how [my name] the muppet took care of me and how everyone in town needs to come see you.”

    Me: “That’d be great. You ladies have a great rest of your weekend.”

    (A couple days later, I check the blog (Google cached, Ed.). There’s a lengthy write up explaining how I personally am one of the main reasons our brand is better than our next major competitor. Our store location is mentioned as is my name. She even included a picture of one of the muppets and darned if he doesn’t look like me! The best part? Home office got wind of it and the CEO emailed my District Manager asking that she please tell me how proud he is of me.)

    An Accidental Hero

    | WI, USA | Awesome Customers, Awesome Workers, Theme Of The Month, Wild & Unruly

    (I work at a grocery store. I see two teenage boys come in and grab a few things.)

    Teenager #1: *slightly dazed * “Hey… can I ask you a question?

    Me: “Um… sure?”

    Teenager #1: “Do we look bad?”

    Me: “Bad? How do you mean bad?”

    Teenager #1: “Like, you know, accident-bad?”

    Me: “Well, I did notice you two are a bit scuffed up.”

    Teenager #1: “We flipped our four wheeler when some guy tried to run us off the road.”

    Me: “Oh my gosh! Are you both alright?”

    Teenager #1: “We think so. All we want to do is just get our stuff for tonight and head back home.”

    (Just then, the other teenager promptly keels over. I call my manager and we get an ambulance to store. The EMTs check out both and report that they are both good and that the second one only passed out from the shock that settled in. Once the EMT gets the other teen to come around I used my house account to get them some water and a snack bar to help settle them. I then offer to take them home since I lived near by once they told the EMT where they lived. At first they didn’t want to because the first teen didn’t want to leave his four wheeler, but my manager says that it can be put in the back of my truck; and they seemed to be alright with that. About a week later, I get called to the service desk by the same manager.)

    Me: “Yes?”

    Manager: *smiles some* “You have two people who want to see you.”

    (I look and it’s the two teenagers from that night and they hand me a carnation, a lottery ticket, and thank me for what I did!)

    UK is OK

    | Alabama, USA | Awesome Customers, Bigotry, Language & Words, Theme Of The Month, Top

    (I’m British, white-skinned, blue/green-eyed, red-haired, Celtic. I’m studying in the U.S. and work at a restaurant part-time. It’s a small-ish town and most people there seem to be quite sweet and any comments on my accent have always been ones of surprise or complimentary.)

    Me: “Good afternoon, sir and madam, are you ready to order?”

    Customer #1: *confused* “I’m sorry, what?”

    Me: “Are you ready to order?”

    Customer #1: *looks at her husband, confused* “What did she say?”

    Customer #2: “Must be a foreigner not bothering to learn English.” *slowly and loudly* “I CAN’T UNDERSTAND YOU. DO YOU SPEAK ENGLISH?”

    Me: *slowly and loudly* “YES, I DO, SIR. I ASKED IF YOU WERE READY TO ORDER.”

    Customer #2: “Oh, this is ridiculous! She doesn’t speak a word of English! Tell you what, all these foreigners are coming into America, taking American jobs from real Americans!”

    Customer #1: “Let’s find one who can understand us!”

    Me: “I can find someone else to take your order from you, if you’d prefer.”

    Customer #2: “Oh, she does speak English now!”

    Customer #1: “She was screwing with us the whole time! This is unacceptable! We don’t come here to be made fools of!”

    Customer #2: “Stupid foreigners coming in stealing our jobs and screwing up the American way of life!”

    Me: “If you’re worried about foreigners coming to America and stealing your livelihood and culture, you can take your complaints down to the nearest Native American reserve, where they will be more than happy to sympathise.”

    Customer #2: “How dare you?! You think you can come over here and disrespect the American people like that!”

    Customer #1: “We want the manager here now! I’ll have you fired and deported back to your own dirty country!”

    Me: “I’ll fetch him now for you.”

    Manager: “What seems to be the problem?”

    (Customer #1 & #2 rant excessively at him for employing foreigners who don’t speak English and disrespect Americans.)

    Manager: “Well, sorry to burst your bubble there, guys.” *gestures to me* “[My name] here is from the United Kingdom and arguably speaks better English than all of us. And she’s a valued employee so if it comes down to a choice between your custom and her working here, I’m a have to choose her over you two. Now get out of here!”

    (At this point, Customer #3, an old man with a thick southern accent, beckons me over.)

    Customer #3: “Hey, you, girlie.”

    Me: “Can I help you, sir?”

    Customer #3: “On behalf of the United States Of America, I just wanna apologise for the way those two morons just treated you. I been a citizen here for 78 years, an’ I ain’t never let nobody tell me howta treat people. I served alongside a British guy in a the last war and I never had a problem wi’ him. Far from it.”

    Me: “That’s so nice! Thank you!”

    Customer #3: “Woulda married him too if people like that wouldn’t make such a fuss about it.”

    Closing Down But Lifting Up

    | Milwaukee, WI, USA | Awesome Customers, Food & Drink, Theme Of The Month, Top

    (The company I work for is going out of business, and it is my final day working. I’ve been chatting with a customer about how hard finding a new job is as I ring her up.)

    Customer: “Well, thank you. We’re off to Starbucks now.”

    Me: “Oh, I love Starbucks.”

    Customer: “Really? Would you like me to bring you something?”

    Me: “I… what?”

    Customer: “Yeah, what would you like? I have a gift card so it’s not a problem.”

    Me: “The closest one is fifteen minutes away.”

    Customer: “I know. What would you like?”

    Me: “Um… a caramel mocha?”

    Customer: “Grande or venti?”

    Me: “A… grande is good. Thank you.”

    Customer: “It’s not a problem. Caramel mocha. I’ll be back with it soon.”

    (True to her word, she was back later with the coffee. I’ve not had any luck in the job search yet, but her bringing me a free coffee on my last day really made me smile.)


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