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    Category: Awesome Customers

    The Darkest Coffee Lightens The Mood

    | Cleveland, OH, USA | Awesome Customers, Bad Behavior, Food & Drink

    (We’ve just opened and I already have a long line, which is being held up by a customer whose drink I’ve remade three times, but he’s still not pleased. He’s been yelling at me for the last three minutes, and the entire line is started to get annoyed.)

    Customer #1: “How hard is it to make a d*** drink?”

    Me: “Sir, I’ve made your drink exactly how I was taught. If you would just—”

    Customer #1: “Then I guess you’re too f***ing stupid to make it right!”

    (He grows increasingly belligerent, swearing at me for another minute or so. However, Customer #2, a woman behind him, has had enough. She grabs him by the shoulder and physically turns him to look at her.)

    Customer #2: “Shut. The. F***. Up! I just had a f***ing baby! I’m on my period and PMS-ing! And I haven’t slept for three f***ing days! You are getting in between me and my coffee. Now take your d*** sissy drink and get the f*** out of my way, before I get angry!”

    (Everyone in the store is stunned at her outburst.)

    Customer #1: “But she didn’t—”

    Customer #2: *through her teeth* “She. Made. It. Right. LEAVE.”

    (He takes his drink and slinks out of the store. Everyone is still in shock when Customer #2 walks up to the counter.)

    Me: “Wha-what can I get you, ma’am?”

    Customer #2: “Large. Black.”

    Me: “Would you—”

    Customer #2: “No.”

    (I make her drink as quickly as is possible. I give her a smile as I hand it to her.)

    Me: “Have a wonderful day, and may I just say you look fantastic for just having had a baby.”

    Customer #2: *much sweeter now* “Thank you. You have a good day, too.”

    (She left a $20 tip!)

    The Biggest Winner Is Humanity

    | Robeline, LA, USA | Awesome Customers, Money

    Customer: “I’ll have a number seven ticket, please.”

    Me: “Sure, that’ll be $2, please.”

    Customer: “Thanks! I’m feeling lucky today. I hope that I win!”

    Me: “Good luck! Remember, you’ve got to share with me if you do!”

    Customer: “Okay!”

    (He leaves and I think nothing of it as I always joke with customers about sharing winnings. A few days later, he comes back and hands me the same scratch ticket.)

    Customer: “Hey! I won $50! Isn’t that great?”

    Me: “Yeah! That’s awesome!”

    (I do up the pay out and hand him the money, two 20s and a 10.)

    Customer: *holding out the 10* “Could I get two $5 bills instead?”

    Me: “Sure, there you go!”

    Customer: “Thanks.” *he hands me $25* “There you go! That’s your share!”

    Me: “What?”

    Customer: “I said I’d give you part of the money if I won, so there you go! Have a nice day!”

    (He left before I could argue. It’s people like that who make me have faith in humanity!)

    The English Only Tip Their Hats

    | London, England, UK | Awesome Customers, Money, Theme Of The Month

    (I’m visiting my long distance boyfriend in London. We decide to stop for lunch during our walk through the streets of London. I’m from Canada.)

    Worker: “So, your total is [total].”

    (I hand him a little more than he asked for.)

    Me: “Keep the change.”

    (He looks confused for a moment and tries to give me back the money.)

    Me: “No, no, keep the change. It’s money for you.”

    Worker: “What…?”

    My Boyfriend: *to me* “In London, no one ever uses the term, ‘keep the change.’ It’s unheard of for people working behind the counters to get tips.”

    Me: “Oh, geez… I had no idea.” *to the worker* “I’m actually from Canada. Over there, we use the term ‘keep the change’ when we don’t really need the change back. It’s considered giving a tip. I honestly had no idea that you guys here didn’t do that. Still, it’s just a little bit of money and I don’t need it that badly. Go ahead and pocket it. It’s for you!”

    Worker: *huge smile* “Thank you for explaining!”

    (He kept the change. It seemed like such a minor cultural difference, but I think we both learned something that day!)

    Thankful For Thank Yous

    | New York, USA | Awesome Customers, Theme Of The Month

    Me: “Hi, can you please fill it up with regular?”

    Employee: “Sure, no prob—Wait!”

    Me: “Is there a problem with my card? Can I use my debit card instead?”

    Employee: “No, no! The card’s fine! You’re the nice customer!”

    Me: “…I’m sorry. I don’t know what you’re referring to.”

    Employee: “You were filling up your gas tank earlier this month. It was my first week of training and I was trying to figure out the machines because I used to work at a station where we brought credit cards inside to be processed. This crazy lady started screaming at me because she got charged for premium gas and she didn’t want it. Then your credit card didn’t work because I forgot to hit some buttons or something. While she spent 10 minutes screaming at me, you waited there patiently without screaming at me or trying to get my attention. It was only after she left that I realized your car hadn’t been filled yet. You didn’t say anything mean; you just smiled and told me not to worry about it.”

    Me: “Oh yeah… I remember that lady. Boy, wasn’t she a bundle of joy to be around? Has she been back since?”

    Employee: “Maybe? Well, I told my coworker Eddie about you and he said you’re the only customer who consistently is polite and says “Please” and “Thank you” and you’re the only who treats us as equal human beings! Thank you for that!”

    Me: “Wow… well, you’re welcome. Just try to avoid crazy customers! Stay warm!”

    Employee: “Seriously, thank you! You have no idea how nice it is!”

    Customers Providing Change For A Change

    | Oakville, ON, Canada | At The Checkout, Awesome Customers, Money, Theme Of The Month

    (I have seen only one customer all day: a regular contractor who normally goes to another location.)

    Me: “Hey! What do you need?”

    Contractor: “Just a roller sleeve; am I the first you’ve had all day?”

    Coworker: “Well, with the roller you’re buying, so far we’ve made $13.79 today.”

    Contractor: *throws a $50 bill on the counter* “Wow. Use the change to buy some magazines and snacks so you aren’t just sitting here anymore.”

    Me: “Thank you! Oh, wow! You should keep this, but thank you so much. I’m dying of boredom!”

    (Five years later, all I remember about that job was how awful my boss was, and how nice the contractor was every time he came in, no matter what was happening or how long it took to get his paint. He was always wanting the employees to be happy, and whenever he walked in we were.)

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