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  • Category: Awesome Customers

    Misconstrued Rude

    | CA, USA | Awesome Customers

    (There are only two of us who work in the office. My coworker is male and I am female, so when customers cannot remember the name of the employee, we can still figure out who helped the customer.)

    Customer: “Hi, I called earlier this morning with a question about my bill. I don’t remember who I was talking to, but I was extremely rude to him, and I just wanted to come by and apologize for my behavior.”

    Me: “Umm… wow. Okay, let me get him for you…”

    (I go and get my coworker.)

    Coworker: “Yes, how may I help you?”

    Customer: “I wanted to come in and apologize in person for how I acted on the phone this morning. I was rude, and there was no excuse for it, so I am sorry.”

    Coworker: “Wow. Thanks, but, uh… I haven’t gotten any rude calls today.”

    Customer: “Then maybe it was another coworker of yours?”

    Me: “No, it’s just the two of us here.”

    Customer: *turning to me* “Then maybe I talked to you, although I seem to remember talking to a man.”

    Me: “I don’t think you were talking to me. I also haven’t received any rude calls today.”

    Customer: “Really? There are people who are ruder than me?”

    Me: “Yes.”

    Coworker: “All the time.”

    Customer: “Then I would like to apologize on behalf of all your customers who made me seem nice and friendly!”

    (One thing I’ve learned from years of customer service: if you are worried about being THAT customer, chances are good that you aren’t!)

    Fresh Bread, Stale Attitude

    | Seattle, WA, USA | Awesome Customers, Bad Behavior, Food & Drink, Theme Of The Month, Top

    (I work at a piroshky bakery and have just started my morning shift. A customer comes in with a very obnoxious, self-important attitude.)

    Me: “Good morning, sir! What can I get for you today?”

    Self-important Customer: “What’s your freshest thing?”

    Me: “Well, we just opened so everything is fresh out of the oven. I could warm one up if it’s not warm enough for you.”

    Self-important Customer: *shakes his head* “No, I don’t want it warmed up.”

    (He looks behind me to our rack where we put our piroshkies until we need to set them out.)

    Self-important Customer: *points to rack* “What’s that there on the top?”

    Me: “Those are our potato mushrooms, sir, although they’ve been out of the oven about the same time as our others so it’d be easier if I just got you one from—”

    Self-important Customer: “No, I want one from back there.”

    (I mentally sigh but go ahead and do as he asks since it’s a slow morning and there’s only a couple people in line. I turn to grab his order but he stops me.)

    Self-important Customer: “Wait!” *points at rack again* “What are those?”

    (There are at least 7 different types of piroshkies on the rack.)

    Me: “Um, which ones, sir?”

    Self-important Customer: “Those ones!”

    (I look at him quizzically.)

    Self-important Customer: “The ones on the second row!”

    Me: “Oh, those are our Moscows. They’ve got Bavarian cream and Cream of Wheat in it which gives it—”

    Self-important Customer: “I’ll take one of those.”

    (We haven’t set one out yet, so my supervisor has to take out the whole pan and sprinkle powdered sugar on it. I grab everything for him and bag it up.)

    Me: “All right, sir. Is there anything else I can get for you?”

    Self-important Customer: “No, that’ll be all.”

    (He pays and leaves. I run through a couple more customers until I get to a young guy.)

    Young Guy: *saunters up to the counter* “Hey so, uh, what’s the freshest thing you got here?”

    Me: “Pretty much everything just came out the oven.”

    Young Guy: “Yeah, but I want really fresh, and like, potato mushroom.”

    (I sort of stare at him then move to grab a potato mushroom. He starts laughing.)

    Young Guy: “I’m just kidding with you, man. Did you see that guy?” *begins to imitate him* “I want the freshest thing you got!” *goes back to normal* “You’re in a bakery in the morning, man, everything’s fresh!”

    (At this point everyone in the bakery is laughing. I get his order, still chuckling, and bag everything up for him.)

    Me: “That’s going to be [price], please.”

    (He pays and my supervisor steps up.)

    Supervisor: “Wait, give him one for free. That was too funny!”

    A Clean Break From Customers

    | Newcastle, NSW, Australia | Awesome Customers, Theme Of The Month

    (I work as a sales person. It’s about ten minutes until and I am vacuuming the back of the store. I can’t do the front because of a customer.)

    Customer: “Vacuum.”

    Me: “Excuse me?”

    Customer: “Go ahead, vacuum. I don’t mind.”

    Me: “Are you sure?”

    Customer: “Yeah. I’m the owner of a shop. I know what it’s like when idiots like me come in right on closing and you’re trying to clean.”

    The Darkest Coffee Lightens The Mood

    | Cleveland, OH, USA | Awesome Customers, Bad Behavior, Food & Drink

    (We’ve just opened and I already have a long line, which is being held up by a customer whose drink I’ve remade three times, but he’s still not pleased. He’s been yelling at me for the last three minutes, and the entire line is started to get annoyed.)

    Customer #1: “How hard is it to make a d*** drink?”

    Me: “Sir, I’ve made your drink exactly how I was taught. If you would just—”

    Customer #1: “Then I guess you’re too f***ing stupid to make it right!”

    (He grows increasingly belligerent, swearing at me for another minute or so. However, Customer #2, a woman behind him, has had enough. She grabs him by the shoulder and physically turns him to look at her.)

    Customer #2: “Shut. The. F***. Up! I just had a f***ing baby! I’m on my period and PMS-ing! And I haven’t slept for three f***ing days! You are getting in between me and my coffee. Now take your d*** sissy drink and get the f*** out of my way, before I get angry!”

    (Everyone in the store is stunned at her outburst.)

    Customer #1: “But she didn’t—”

    Customer #2: *through her teeth* “She. Made. It. Right. LEAVE.”

    (He takes his drink and slinks out of the store. Everyone is still in shock when Customer #2 walks up to the counter.)

    Me: “Wha-what can I get you, ma’am?”

    Customer #2: “Large. Black.”

    Me: “Would you—”

    Customer #2: “No.”

    (I make her drink as quickly as is possible. I give her a smile as I hand it to her.)

    Me: “Have a wonderful day, and may I just say you look fantastic for just having had a baby.”

    Customer #2: *much sweeter now* “Thank you. You have a good day, too.”

    (She left a $20 tip!)

    The Biggest Winner Is Humanity

    | Robeline, LA, USA | Awesome Customers, Money

    Customer: “I’ll have a number seven ticket, please.”

    Me: “Sure, that’ll be $2, please.”

    Customer: “Thanks! I’m feeling lucky today. I hope that I win!”

    Me: “Good luck! Remember, you’ve got to share with me if you do!”

    Customer: “Okay!”

    (He leaves and I think nothing of it as I always joke with customers about sharing winnings. A few days later, he comes back and hands me the same scratch ticket.)

    Customer: “Hey! I won $50! Isn’t that great?”

    Me: “Yeah! That’s awesome!”

    (I do up the pay out and hand him the money, two 20s and a 10.)

    Customer: *holding out the 10* “Could I get two $5 bills instead?”

    Me: “Sure, there you go!”

    Customer: “Thanks.” *he hands me $25* “There you go! That’s your share!”

    Me: “What?”

    Customer: “I said I’d give you part of the money if I won, so there you go! Have a nice day!”

    (He left before I could argue. It’s people like that who make me have faith in humanity!)

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