Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Talking At-At Cross Purposes
    (1,322 thumbs up)
  • September Theme Of The Month: Return Of The Geeks!
    Submit your story today!

    Category: Awesome Customers

    Failing To Register

    | Bowie, MD, USA | At The Checkout, Awesome Customers, Bad Behavior, Theme Of The Month, Top

    (It’s early morning and we have just two people working, one person to take money, the other to get the order. This is how we are trained to work, and we function quickly and efficiently this way. A regular customer has begun complaining about the way we run the bakery every day she comes in, and has tried several times to cut in line. On this day, she cuts in front of another customer I’m serving to complain yet again.)

    Me: “I’m sorry, ma’am, but she is ordering with me right now. It’ll be just a moment.”

    Regular: *steps off in a huff* “Why are two people helping one customer? You need to open another register.”

    (After the other customer is done, the regular rushes to my register again.)

    Me: “Good morning.”

    Regular: “Why do you need two people to help one person? It’s bad business!”

    Me: “I’m sorry, ma’am. What would you like today?”

    Regular: *gives her order* “You people have become so slow! You used to be good, but recently you’ve been giving really terrible service.”

    (I want to explain that this is the slowest month of the year, and the management has cut the amount of staff in half to accommodate for the lack of business and ease up on labor costs, but I don’t want to start an argument.)

    Me: *repeats her order* “Would you like anything else today, ma’am?”

    Regular: “No. You need to have more registers open, it’s bad business!”

    Me: “That’ll be [price]; for here or to go?”

    (She gives me the money as she continues to rant about how slow we’ve gotten and then turns away in a huff. Meanwhile, there’s another regular, a city police officer, who is sitting at the table immediately next to my register. She stands up and watches the regular stomp away.)

    Officer: “Somebody woke up on the wrong side of the bed this morning.”

    Me: *whispering* “She’s like that every day!”

    Officer: “Really?”

    (I turn and discover that the first regular has flagged down my manager, and is continuing her rant loudly.)

    Me: *still whispering* “Oh, great, now she’s harassing him.”

    Officer: *loudly and in the regular’s direction* “There is nothing wrong with how these young ladies run this business! Leave them alone! If you have a problem with them or this establishment, you can go somewhere else!”

    (All I could do was stare as the regular leaves with her food as quickly as possible; I haven’t seen her since!)

    Always Jump At The Chance For Fun

    | CT, USA | At The Checkout, Awesome Customers, Bizarre, Top

    (A customer in her forties comes through my line, and we exchange pleasantries as I ring her out. It’s a perfectly normal interaction.)

    Me: “Do you have your [store] rewards card?”

    Customer: “No, I don’t believe I have one.”

    Me: “Well, would you like to sign up?”

    (The customer agrees and I walk her through the process. Everything goes smoothly and at the end, I scan her new card and hand it to her.)

    Me: “There you go!”

    Customer: “Yay!”

    (Suddenly, the customer starts jumping up and down in joy, waving her hands and looking for all the world like an ecstatic six year old. This goes on for a while and, not knowing what else to do, I wind up jumping with her. Just as suddenly as she started, she calms down and stops jumping.)

    Woman: “There, wasn’t that exciting? Now you’ll be cheery for the whole rest of the day!”

    (I certainly was!)

    This Customer Is Alright

    | Lexington, KY, USA | At The Checkout, Awesome Customers, Bad Behavior

    (Note: I am the shift supervisor. We’re very busy, and I’m on my way to help a customer find something when one of my coworkers stops me.)

    Coworker: “[My name], how long can we hold things for customers?”

    Me: “We can probably hold that until the end of the day tomorrow.”

    Customer #1: “I need you to hold this until Monday.” (Note: it’s currently Friday.)

    Me: “I’m sorry, ma’am, but I can’t do that. Store policy is that we can only hold things until the end of business on the same day, so I’m already bending the rules by holding it for an extra day.”

    Customer #1: “But I need you to hold it until Monday! You’re having a big sale starting Monday, and I want this at the sale price!”

    Me: “Again, I’m very sorry, ma’am, but I simply can’t hold it that long.”

    Customer #1: “That’s terrible! You should hold it for me!”

    Me: “I’m sorry, I really can’t. Excuse me, please; I need to go help this woman who has been patiently waiting for me.” *to Customer #2* “What can I help you with?”

    (As Customer #2 and I start walking away, she speaks to me.)

    Customer #2: “Man, what a b**** that woman was!”

    Me: *stifling a laugh* “I would never say that.”

    Customer #2: “Well, I’m another customer, so I can say it!”

    Two Ap-pee-sements For The Price Of (Number) One

    | OR, USA | Awesome Customers, Family & Kids, Health & Body

    (I’ve gone to lunch break about an hour before. A kid is with his mom in the store. I tend to make a note of everyone I see in the store, and greet them as I pass, just out of habit. After lunch, the kid comes up to me.)

    Kid: “Where’s your bathroom?”

    (I look around and find his mother is not with him, or anywhere in sight. Seeing as I can’t make him wait, I decide to take him.)

    Me: “Follow me, please…”

    (On the way I keep an eye out for the mother, but I don’t find her. When we reach the bathroom, I stand outside the door so I can make sure he’s okay. Just as he is finishing up, his mother finally shows up and looks frantic.)

    Mother: “Is my son in there?”

    Me: “Yes, ma’am. He’ll be out in just a moment.”

    (At this point the kid runs out and hugs his mother.)

    Mother: *to child* “I’m going to tie you up from now on. You gave me a heart attack!” *to me* “Thank you so much.”

    Me: “No problem, ma’am. I’m glad I could help. Have a nice day and thank you for shopping at [store]!”

    Setting Back But Moving Forward

    | Sacramento, CA, USA | Awesome Customers, Money, Theme Of The Month

    (I work in a watch repair shop and one of the services we perform is re-setting a customer’s watch when the time changes, which we do for free. Some digital watches are difficult to set the time on. An older man with an Irish accent comes up to my counter.)

    Customer: “Pardon me, could you set my watch for me? I can’t figure out how to set it back an hour.”

    Me: *smiling* “No problem. These things can be pretty tricky to set.”

    (I proceed to set his digital watch to the correct time in about a minute and hand it back to him.)

    Me: “Here you go, sir.”

    Customer: “You did that fast! What do I owe you?”

    Me: “Oh, there’s no charge for that.”

    Customer: “Really? No, I can’t go away without giving you something.”

    (He proceeds to pull a $5 bill out of his wallet and hand it to me.)

    Me: “Really, sir, you don’t have to do that, and there’s no charge. It was my pleasure.”

    Customer: “Well, you’ve been so nice and did that so fast, stop by the pub on your way home and have yourself a drink! You deserve it!”

    (He waves as he walks away. And yes, I did have that drink!)

    Page 37/85First...3536373839...Last