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  • Getting Owned By The Owner, Part 7
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    Category: Awesome Customers

    Long Shifts Can Make You Crackers

    | Louisville, KY, USA | Awesome Customers, Food & Drink, Theme Of The Month

    (I am fairly new at running the fitting room, which consists of answering the phone and unlocking the fitting room doors so people can try on clothes. Today has been particularly stressful as all five lines are ringing, and I have a crowd waiting to try things on. Finally, I get the phones answered and people into the rooms. One woman is waiting for her husband to try on pants.)

    Wife: “Long day?”

    Me: “Yeah, this is the first time I’ve been alone on the phones at a busy time.”

    Wife: “You look a little pale and shaky. Are you feeling okay?”

    Me: “I forgot to eat before I came in. When my coworker gets back I get to go on break, though.”

    Wife: “Want me to buy you a pack of crackers or something?”

    Me: *stunned* “Oh, it’s fine! Thank you so much, but I’m okay!”

    (She continues to offer while I decline. Her husband makes the same offer when he comes out, having heard the conversation. I decline again as my coworker comes back. I bought myself something to eat, but I was so touched by their generosity!)

    Treat Them Well And You Get Treated

    | Long Beach, CA, USA | Awesome Customers

    (My sister and I start unloading our cart. When the cashier and young bag boy see her they put on big smiles.)

    Cashier: “Hey! It’s our favorite customer!”

    (The bagger looks at us and smiles big.)

    Bagger: “Your sister is my hero!”

    (My sister blushes and I raise my eyebrows at her.)

    Cashier: “On his first day, an older customer came in and gave him a hard time…”

    Bagger: “…A really hard time. Calling him stupid and an idiot, ‘Kids these days’. You guys know the drill.”

    Cashier: “Unfortunately, we aren’t allowed to say anything. Then he dumped all of the bags out and yelled at me to do it again.”

    Bagger: “So your sister yelled, ‘Hey, you don’t treat people like that!’”

    Sister: “He turned around ready to yell at me, saw I was in a wheelchair and shut his mouth. It was awesome!”

    Cashier: “So, she’s our favorite customer now.”

    Me: “Holy crap, that is awesome!”

    (The employees were always super helpful and nice before, but after that, they REALLY went out of their way to help us.)

    Small Change Can Make The Difference

    | Boston, MA, USA | Awesome Customers, Money, Pets & Animals, Theme Of The Month

    (During the month of February, my clinic has a special where our rabies vaccine is a much lower price than we would normally have it. I have just dealt with an extremely rude customer, and am prepared for the worst.)

    Me: “Hello again, sir. Was there a problem with anything?”

    Customer: “Did I get a three-year rabies vaccine?”

    Me: “Yup, you did, sir. It shows how long it’s good for right there.”

    (I show him the paperwork.)

    Customer: “Okay, so… Why did you only charge me $8?”

    (The customer pulls his change out of his pocket.)

    Me: “Oh, that’s because this month we have a discount!”

    Customer: “What? Really? That explains why it’s so busy. I was ready to give you back the change you gave me. Thanks!”

    (I had to tell everyone I was working with what happened. To this day, thinking about him during a rough shift brings a smile to my face.)

    Tip Of The Entree Iceberg

    | San Francisco, CA, USA | Awesome Customers, Bad Behavior, Food & Drink, Top

    (It is a busy Saturday night. During the dinner rush, I have been dealing with a table of two 20-something year old men. The blonde one has found something to complain about every time I’ve walked by while the brown-haired one just blushes and stays quiet. They’ve finished their meal.)

    Blonde Man: “Are you new here?”

    Me: “No, sir. I’ve been a waitress here for two years and three years at [other restaurant] prior.”

    Blonde Man: “Then you have no excuse for how terrible this service was. The salad was wilty, and the entree was way too cold, and you were nowhere to be found. Plus, this place is far too noisy; I could barely hear myself speak! Honestly, I get better service at a fast food place.”

    Me: “I’m sorry you feel that way. While there isn’t much I can do about the noise, I did offer to bring you different food before, but you said no.”

    Blonde Man: *waves me off* “Just bring me the check, and try not to be so slow about it for once.”

    (I go and get the check, but when I return, the brown-haired man stands up and hands me a $20 bill.)

    Brown-haired Man: “Here, this is your tip. He wasn’t going to give you one. As a former waiter myself, I thought you were doing a perfectly fine job. My food was great, and the service was fast even though you’re so busy right now.”

    (He turns to his blonde companion.)

    Brown-haired Man: “People like you made my job so much worse, especially for making us work that much harder for no tip. So thanks for the meal, but you can go ahead and delete my number because there will be no second date. And by the way, potjevleesch is supposed to be served cold, you idiot.”

    (With that, he left the restaurant without his date. It made the whole night worth it, to see that blonde man speechless for once.)

    Enabled By Kindness

    | Estes Park, CO, USA | Awesome Customers, Money

    (I am a seasonal employee in the Arts and Crafts centre in summer camp in Colorado. I am teaching silk painting, and there is one older, slightly disabled lady that neither of my coworkers could put up with. I help her every day and treat her just the same. It is the end of the last day of her working on her project.)

    Lady: *to me* “Can I talk to you?”

    Me: “Sure.” *heads over*

    Lady: *discreetly presses $5 into my hand* “I know I can be difficult to work with, and you’ve been so nice and so understanding, and made me feel like I was a real artist. You deserve something nice. Go buy a good burger for dinner.”

    (I blink and try to hand her money back.)

    Me: “I really can’t, ma’am.”

    Lady: “Oh, who cares, you deserve it!”

    (She came back several days later to give me $5 more! She made my entire summer. I never ended up spending that $10. I have it saved as a memory of one of the nicest customers I’d ever had!)

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