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    Category: Awesome Customers

    Offer Of A Lift Is Uplifting

    | The Netherlands | Awesome Customers, Awesome Workers, Food & Drink

    (It has been a very snowy day, and the pavements are dangerously slippery. I’m rounding up payment for a regular, but rather old and fragile customer, who has trouble walking.)

    Customer: “Well, I hope it’s not too bad outside.”

    Me: “You’re walking?”

    Customer: “Yes, my children are out of town, and I do need my shopping done.”

    Me: “My shift ends in about ten minutes, and I’m by car. If you want to wait for a bit, I can bring you home.”

    (My boss overhears this.)

    Boss: “Round up your shift; it’s quiet enough. You can go and bring her home immediately.”

    (I take the customer home. One week later, the customer comes in with a home-made apple pie.)

    Customer: “You went to the trouble of bringing me home, so I baked you this. Hope you enjoy it!”

    (And we did!)

    There’s Snow Milk At The Back

    | Clifton, NJ, USA | Awesome Customers, Bad Behavior

    (It is the day after a snowstorm which had dropped a significant amount of snow on the ground and the store is jumping with people. Even though I’m not feeling well and am in the middle of an eight hour shift on the registers, I manage to be courteous with the customers. A customer proceeds to cut in line and demands.)

    Customer: “Where the f*** is the milk?”

    Me: “It’s usually in the cases at the back of the store, but we are out of milk right now.”

    Customer: “What the h*** kind of store is this that you don’t have milk?”

    Me: “Sir, the delivery didn’t come yet.”

    Customer: “Why the f*** not?”

    (Before I can respond to this, the female customer I have been ringing up answers.)

    Female Customer: “Look out the window. See all that white stuff? It’s called snow. The Governor called a state of emergency. The roads have been slippery and some have even been closed. That’s why they don’t have any milk. Maybe you should go out to a farm and get your milk there and stop swearing at this poor girl.”

    (The rude customer proceeds to leave, swearing the whole time.)

    Me: “Thank you, ma’am. You said exactly what I was thinking but couldn’t say or I’d lose my job.”

    Female Customer: “Don’t mention it. He really needs an attitude adjustment. By the way, you sound sick…”

    Me: “Oh, it’s just a cold. I’ve been using this bottle of hand sanitizer between orders.”

    Female Customer: “Okay, feel better!”

    (She takes her change and purchases, and leaves. However, she returns a few minutes later with a cup of tea from the Chinese restaurant next door!)

    Some Only Live For The Olive

    | Twin Cities, MN, USA | Awesome Customers, Bad Behavior, Food & Drink

    (I’m a shopper at a high end grocery store. I stop at the olive bar to get olives for a party I’m having tonight. I’m blocked by a shopper who is grilling a store employee about something. She apparently isn’t happy about the selection and wants the store employee she’s talking to do something about it.)

    Store Employee: *to a shopper* “…I will let the manager know.”

    Shopper: “Well, what good will that do?! Can’t you just let the company know that customers want these kinds of olives?”

    Store Employee: “I don’t have a way of contacting the supplier, so my only option is to contact the manager and have him pass on your request.”

    Shopper: “This isn’t good enough! Why can’t I contact the supplier myself?”

    Store Employee: “Ma’am, I don’t have that information. I can only talk to my manager and let him know what you want and hopefully, he’ll be able to get the olives you want.”

    (The old woman chews her out and walks away. The employee just looks DEJECTED on a Friday afternoon, so I put my arm around her, and tell her…)

    Me: “When you get home, look up notalwaysright.com, and know that you are not alone. I’m not in the service sector, but I appreciate all you do for us, despite crabby old bats like that woman. Thanks for working and helping us out!”

    Smaller Box For Smaller Minded

    | IA, USA | At The Checkout, Awesome Customers, Bad Behavior

    (I am working a Saturday before a holiday and am extremely busy. I have also been at work since 5 am. I am the only teenage guy allowed to run a cash register.)

    Customer #1: *to her cohort* “I f***ing hate this store, and hate these prices.”

    Cohort: “Mhmm.”

    (I finish ringing up everything.)

    Me: “That’ll be $245.15 today, ma’am.”

    Customer #1: “No, I am on [government program providing food to women with kids for the kids' nutritional needs].”

    Me: “Oh, I am sorry. Ma’am, you need to let me know that before, but don’t worry: I can rescan it and make sure it’s all right.”

    Customer #1: “D*** right.” *returns to talking to cohort*

    Me: *to person bagging groceries* “I need to redo this order.”

    Coworker: “Okay.”

    (My coworker unbags the groceries and helps me sort them out. At this point, I begin scanning items through. The computer lets me know if the items count for the program or not. A box of cereal doesn’t count and cannot be rung up for the government program.)

    Me: “Oh, I am sorry, ma’am, this cereal doesn’t count. I believe it has to be the smaller size.”

    Customer #1: “Are you f***ing kidding me? I just bought this same box of cereal with my last check.”

    Cohort: “Yeah, the female cashiers always ring it up right for us.”

    Me: “I am sorry, but the program just changed. You should have received a packet in the mail telling you what is now accepted. Would you like me to have someone get you the size that counts?”

    Customer #1: “Just because you have a penis means you think you can tell me what I can and can’t do! I just want cereal!”

    (Her rants continues for about five more minutes with a large number of customers all staring at us waiting to see what is going to happen.)

    Me: “I am sorry, ma’am. Would you like the smaller size?”

    Cohort: “Fine, go get the other box!”

    (I finish ringing up the lady and tell her to have a nice day, receiving a scowl and a middle finger in return. Customer #2, after standing in line behind during the whole ordeal, pushes her cart up to my stand. I recognize her but am to upset at this point to think twice about it.)

    Customer #2: “Well, that was unpleasant.”

    Me: “A little bit. How are you doing?”

    Customer #2: “Well, I am just fine. I want you to know something, though: you are my favorite cashier and I always come to your line. You have always been nothing but sweet to me and you ring me up quickly. As far as that lady goes, don’t worry; I will make sure she doesn’t bother you again.”

    (She proceeded to offer me a hug which I took. Later my boss came up to me and told me he received two reports about me. The first was a screaming call about the sexist employee. The second was about a ranting and raving customer. My manager banned the rude customer and gave me a raise for biting my tongue through it all.)

    The Customer Spent Money But The Child Is Complimentary

    | Chicago, IL, USA | Awesome Customers, Family & Kids

    (I work at a big box store in the jewellery department. I am usually the only one there during the mornings. I am also seven months pregnant. I am helping a lady pick out a new watch, with her younger old daughter sitting in the cart. This happens just as the lady is about to pay for her item.)

    Me: “And here’s your change. Thank you for shopping with us!”

    Lady: “Thank you. Good luck with the future baby!”

    Me: “Thanks!”

    Little Girl: “I bet the baby will be pretty because you are pretty like a princess!”

    Me: “Aww, thanks!”

    (I couldn’t stop smiling after they left. Little girl made my week! And my baby was the prettiest baby in the hospital when she was born – nurses even thought so!)

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