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    Category: Awesome Customers

    Judge A Sandwich On Its Filling

    | New York, NY, USA | Awesome Customers, Food & Drink, Money

    (A young girl that is about 14 years old walks in. She gets some looks from our other patrons, as she has bright purple hair, multiple piercings, a leather jacket, and ripped jeans. It is freezing outside and she has a scowl on her face that makes me nervous.)

    Me: “Hello, welcome to [coffee shop]. How may I help you?”

    Young Girl: “I’ll take five of the largest black coffees you have, and ten of your ham and cheese sandwiches.”

    Me: “Okay, will that be all?”

    Young Girl: “Yeah.”

    Me: “Your total is [price].”

    (To my surprise, she pulls out a $100 bill. I am suspicious, and I check to make sure it’s real. It checks out, and I give her a bag with her sandwiches.)

    Me: “Here is your change. Your coffee will be ready in a moment.”

    (I keep an eye on her as she stands around glaring at anyone who looks at her. I see her looking at the tip jar. When I hand her the coffees, she asks me about it.)

    Young Girl: “Your tip jar says that the money goes to you guys. Are any of you in college?”

    Me: “Yes, I’m going to Rochester Institute of Technology. A few others are in college as well.”

    Young Girl: “Good for you.”

    (She pulls out the change I gave her and a few more $20 dollar bills. She crams then in the jar and salutes me jokingly before walking out. I am stunned, and chase after her. I find her on the street corner talking to some homeless people and handing out the sandwiches and coffee.)

    Me: “Excuse me!”

    Young Girl: “I’m sorry, did I forget something?”

    Me: “No, but you just tipped us over $100 dollars. You’re also giving away a lot of food.”

    Young Girl: “Yeah, my dad is crazy rich. I feel like I can do more if I actually interact with people instead of signing a check to a charity. Every Friday I gather anyone I see who needs a good meal, and buy it for them.” *she smiles brightly* “I may be young, but I can make a difference. I usually hand out flyers for homeless shelters or soup kitchens, too.”

    (Without another word, she walks off silently. I didn’t stop smiling for the rest of the week. It goes to show you that appearances aren’t everything!)

    February Themed Giveaway Final Roundup: Awesome Customers!

    | Not Always Right | Awesome Customers, Roundups, Theme Of The Month

    Themed Giveaway Roundup: Awesome Customers! Here’s a final roundup of stories from last month’s themed giveaway!

    1. Praise Cheeses (2,461 thumbs up)
    2. Holding The Line Against Bad Customers (2,809 thumbs up)
    3. Give The Beneficent The Benefit Of The Doubt (2,646 thumbs up)
    4. Please Keep All Cybernetics Inside The Ride At All Times (2,684 thumbs up)
    5. Hopefully, That’ll Be The End Of That Customer (2,553 thumbs up)

    PS #1: check out our new Extras section, with pictures, videos, and news galore!

    PS #2: Read more roundups here!

    Offer Of A Lift Is Uplifting

    | The Netherlands | Awesome Customers, Awesome Workers, Food & Drink

    (It has been a very snowy day, and the pavements are dangerously slippery. I’m rounding up payment for a regular, but rather old and fragile customer, who has trouble walking.)

    Customer: “Well, I hope it’s not too bad outside.”

    Me: “You’re walking?”

    Customer: “Yes, my children are out of town, and I do need my shopping done.”

    Me: “My shift ends in about ten minutes, and I’m by car. If you want to wait for a bit, I can bring you home.”

    (My boss overhears this.)

    Boss: “Round up your shift; it’s quiet enough. You can go and bring her home immediately.”

    (I take the customer home. One week later, the customer comes in with a home-made apple pie.)

    Customer: “You went to the trouble of bringing me home, so I baked you this. Hope you enjoy it!”

    (And we did!)

    There’s Snow Milk At The Back

    | Clifton, NJ, USA | Awesome Customers, Bad Behavior

    (It is the day after a snowstorm which had dropped a significant amount of snow on the ground and the store is jumping with people. Even though I’m not feeling well and am in the middle of an eight hour shift on the registers, I manage to be courteous with the customers. A customer proceeds to cut in line and demands.)

    Customer: “Where the f*** is the milk?”

    Me: “It’s usually in the cases at the back of the store, but we are out of milk right now.”

    Customer: “What the h*** kind of store is this that you don’t have milk?”

    Me: “Sir, the delivery didn’t come yet.”

    Customer: “Why the f*** not?”

    (Before I can respond to this, the female customer I have been ringing up answers.)

    Female Customer: “Look out the window. See all that white stuff? It’s called snow. The Governor called a state of emergency. The roads have been slippery and some have even been closed. That’s why they don’t have any milk. Maybe you should go out to a farm and get your milk there and stop swearing at this poor girl.”

    (The rude customer proceeds to leave, swearing the whole time.)

    Me: “Thank you, ma’am. You said exactly what I was thinking but couldn’t say or I’d lose my job.”

    Female Customer: “Don’t mention it. He really needs an attitude adjustment. By the way, you sound sick…”

    Me: “Oh, it’s just a cold. I’ve been using this bottle of hand sanitizer between orders.”

    Female Customer: “Okay, feel better!”

    (She takes her change and purchases, and leaves. However, she returns a few minutes later with a cup of tea from the Chinese restaurant next door!)

    Some Only Live For The Olive

    | Twin Cities, MN, USA | Awesome Customers, Bad Behavior, Food & Drink

    (I’m a shopper at a high end grocery store. I stop at the olive bar to get olives for a party I’m having tonight. I’m blocked by a shopper who is grilling a store employee about something. She apparently isn’t happy about the selection and wants the store employee she’s talking to do something about it.)

    Store Employee: *to a shopper* “…I will let the manager know.”

    Shopper: “Well, what good will that do?! Can’t you just let the company know that customers want these kinds of olives?”

    Store Employee: “I don’t have a way of contacting the supplier, so my only option is to contact the manager and have him pass on your request.”

    Shopper: “This isn’t good enough! Why can’t I contact the supplier myself?”

    Store Employee: “Ma’am, I don’t have that information. I can only talk to my manager and let him know what you want and hopefully, he’ll be able to get the olives you want.”

    (The old woman chews her out and walks away. The employee just looks DEJECTED on a Friday afternoon, so I put my arm around her, and tell her…)

    Me: “When you get home, look up notalwaysright.com, and know that you are not alone. I’m not in the service sector, but I appreciate all you do for us, despite crabby old bats like that woman. Thanks for working and helping us out!”

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