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    Category: Awesome Customers

    The Navi Ending Story

    | Hobart, Tasmania, Australia | Awesome Customers, Food & Drink, Movies & TV, Top

    (An elderly couple is doing their grocery shopping and among their items is the ‘Avatar’ DVD.)

    Me: “Oh, you are buying Avatar. I haven’t seen it yet, but I’ve heard really good things about it. ”

    Elderly Woman: “Oh, that’s nice. Our grandchildren told us to watch it. ”

    (We keep talking about the movie for the rest of the transaction.)

    Elderly Woman: “I’ll tell you what: if we don’t like it, we’ll come back in and give it too you so you can watch it.”

    (Next day…)

    Elderly Man: “We started watching Avatar yesterday. We didn’t get very far into it as we weren’t enjoying it much. We are going to try finishing it tonight.”

    (A couple of days later…)

    Elderly Man: “Well, we tried watching it twice. We really didn’t like it. If are you working tomorrow morning, I’ll bring it in for you.”

    Me: “I’m afraid I’m only working in the afternoon.”

    Elderly man: “Okay, we’ll leave it at the front desk for you to collect when you come in.”

    (I buy them a box of chocolates as a thank you and leave it at the desk with my co-worker.)

    Co-worker: “The elderly couple left the DVD for you, and they were ecstatic with the chocolates. The lady hadn’t received anything for Mother’s Day, so she said it made her week!”

    Pre-pay Or The Highway

    | Independence, MO, USA | At The Checkout, Awesome Customers, Bad Behavior, Wild & Unruly

    (I have just sold a prepaid cell phone to a customer.)

    Me: “Okay, sir. Your payment has gone through, and your next payment is due in 90 days.”

    Customer: “What? You’ve got to be kidding me! You mean I have to pay every 90 days or they shut me off?”

    Me: “Yes, sir. That’s how the prepaid plan works. You have to put at least $20.00 on your account every 90 days to keep your service on.”

    Customer: “In that case I don’t want it anymore! You take the phone and just give me my money back! I’ve had this phone for years and never had to do this!”

    Me: “I am sorry, sir, but we just accept payments for the parent company. Once the payment is sent, you have to talk to them to try and get a refund. There is nothing I can do for you.”

    (This goes on for about ten minutes, just going in circles with him. By this time I have five new customers in the store. Two of the new customers are a pair of very large Samoan brothers who happen to be regulars. Just then, the customer throws his cell phone at me.)

    Customer: “You take this d*** thing back! I don’t want it anymore!”

    Me: “I’m sorry, sir, but I cannot keep your phone. It’s yours and you need to take it with you.”

    Customer: “You are s***! Your store is s***! This phone is s***! I will bury you! I will sue you all until all of you don’t even have a cardboard box to live in! I will hunt down your family’s and make you all pay! And f*** this d*** phone!”

    (He throws his phone onto the floor, shattering it into pieces.)

    Customer: “I’m going to wait outside until your shift is over, and you’ll get what’s coming to you!”

    (As he says all this, he hasn’t noticed the Samoan brothers who have been behind him in the back of the store. One of the brothers finally walks up and taps the irate customer on the shoulder.)

    Samoan #1: “Hey little man, I think it’s time to go.”

    Customer: “Who the h*** do you think you are talking—”

    (He turns as he’s talking to see the brothers, who are about two feet taller and three feet wider than he is. He turns the palest color I have ever seen a human being become.)

    Samoan #2: “As my bro said, time to go!”

    Customer: “But they are trying to rip me off! Trying to rob me! This is all BS! I am not going anywhere!”

    Samoan #1: “You walk out, or we toss you out. Your choice.”

    Customer: “I won’t leave until this p**** gives me my money!”

    (They each grab an arm, lift him three feet off the ground, and toss him backwards out of the doors. The rest of the customers then begin to clap and cheer for them. I make sure that anytime they come in after that, they get the full employee discount on everything they bought.)

    Judge A Sandwich On Its Filling

    | New York, NY, USA | Awesome Customers, Food & Drink, Money

    (A young girl that is about 14 years old walks in. She gets some looks from our other patrons, as she has bright purple hair, multiple piercings, a leather jacket, and ripped jeans. It is freezing outside and she has a scowl on her face that makes me nervous.)

    Me: “Hello, welcome to [coffee shop]. How may I help you?”

    Young Girl: “I’ll take five of the largest black coffees you have, and ten of your ham and cheese sandwiches.”

    Me: “Okay, will that be all?”

    Young Girl: “Yeah.”

    Me: “Your total is [price].”

    (To my surprise, she pulls out a $100 bill. I am suspicious, and I check to make sure it’s real. It checks out, and I give her a bag with her sandwiches.)

    Me: “Here is your change. Your coffee will be ready in a moment.”

    (I keep an eye on her as she stands around glaring at anyone who looks at her. I see her looking at the tip jar. When I hand her the coffees, she asks me about it.)

    Young Girl: “Your tip jar says that the money goes to you guys. Are any of you in college?”

    Me: “Yes, I’m going to Rochester Institute of Technology. A few others are in college as well.”

    Young Girl: “Good for you.”

    (She pulls out the change I gave her and a few more $20 dollar bills. She crams then in the jar and salutes me jokingly before walking out. I am stunned, and chase after her. I find her on the street corner talking to some homeless people and handing out the sandwiches and coffee.)

    Me: “Excuse me!”

    Young Girl: “I’m sorry, did I forget something?”

    Me: “No, but you just tipped us over $100 dollars. You’re also giving away a lot of food.”

    Young Girl: “Yeah, my dad is crazy rich. I feel like I can do more if I actually interact with people instead of signing a check to a charity. Every Friday I gather anyone I see who needs a good meal, and buy it for them.” *she smiles brightly* “I may be young, but I can make a difference. I usually hand out flyers for homeless shelters or soup kitchens, too.”

    (Without another word, she walks off silently. I didn’t stop smiling for the rest of the week. It goes to show you that appearances aren’t everything!)

    February Themed Giveaway Final Roundup: Awesome Customers!

    | Not Always Right | Awesome Customers, Roundups, Theme Of The Month

    Themed Giveaway Roundup: Awesome Customers! Here’s a final roundup of stories from last month’s themed giveaway!

    1. Praise Cheeses (2,461 thumbs up)
    2. Holding The Line Against Bad Customers (2,809 thumbs up)
    3. Give The Beneficent The Benefit Of The Doubt (2,646 thumbs up)
    4. Please Keep All Cybernetics Inside The Ride At All Times (2,684 thumbs up)
    5. Hopefully, That’ll Be The End Of That Customer (2,553 thumbs up)

    PS #1: check out our new Extras section, with pictures, videos, and news galore!

    PS #2: Read more roundups here!

    Offer Of A Lift Is Uplifting

    | The Netherlands | Awesome Customers, Awesome Workers, Food & Drink

    (It has been a very snowy day, and the pavements are dangerously slippery. I’m rounding up payment for a regular, but rather old and fragile customer, who has trouble walking.)

    Customer: “Well, I hope it’s not too bad outside.”

    Me: “You’re walking?”

    Customer: “Yes, my children are out of town, and I do need my shopping done.”

    Me: “My shift ends in about ten minutes, and I’m by car. If you want to wait for a bit, I can bring you home.”

    (My boss overhears this.)

    Boss: “Round up your shift; it’s quiet enough. You can go and bring her home immediately.”

    (I take the customer home. One week later, the customer comes in with a home-made apple pie.)

    Customer: “You went to the trouble of bringing me home, so I baked you this. Hope you enjoy it!”

    (And we did!)


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