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    Category: Awesome Customers

    Kick Off Your Sunday Shoe Store

    | LA, USA | Awesome Customers, Family & Kids, Musical Mayhem

    (I am out shopping with two of my cousins. They decide we need to look at shoes. The store is nearly empty and they have a local oldies station playing. ‘Footloose’ comes on as they’re browsing the shoes.)

    Me: “Ooh! Footloose! I love this song!”

    Cousin #1: “Just don’t—”

    (Before she can finish her sentence, I start dancing to the music. She and her sister hide their faces and walk off to look at shoes in another part of the store. The two employees, who had looked bored to tears, start laughing and clapping as I dance around the shoe fitting area. When the song ends, I plop down on one of the seats to catch my breath.)

    Cousin #2: “We can’t take you anywhere!”

    Employee #1: “Oh, she didn’t hurt anyone!”

    Employee #2: “In fact, she just made our day! Thank you!”

    Me: *grinning* “I work with the public, and I know the bad customers outweigh the good, so I figured I would brighten your day!”

    Customers Are Like Popcorn, Sweet Or Salty

    | Chesapeake, VA, USA | Awesome Customers, Movies & TV

    (It is a busy weekend. I have been left alone at the register during a rush. I have had several drinks spilled on myself and my register terminal, and have had countless angry customers berate me. By the time the rush dies down, I am on edge. A couple approaches my till.)

    Me: “Welcome to [theater]; can I help you with anything today?”

    Wife: “Our movie doesn’t start for a half hour.”

    Me: “I… um… to be honest, ma’am, I don’t know what to do about that.”

    (I wait for her to start swearing at me, but instead, she and her husband laugh.)

    Wife: “Oh, no! We were just letting you know that we’re in no rush, and not buying anything right now. We’re not complaining!”

    Husband: “We’re definitely not complainers. We’ve been behind the counter, and we understand.”

    Me: “Oh, okay!”

    Wife: “That’s a stupid thing to complain about, anyway! Do people actually complain about things like that?”

    Me: “I’ve had stranger. A woman reported me for being too nice.”

    Husband: “Well, she was just plain salty, wasn’t she?”

    (They strike up a conversation with me for fifteen minutes about candy and customers, and the military pins on my lanyard. When their movie ends, they smile and wave goodbye. They completely turn around my evening, and I complete the shift in a brighter mood. A little kindness goes a long way!)

    Stink-Eye For The Stinky Guy

    | Salt Lake City, UT, USA | At The Checkout, Awesome Customers, Bad Behavior

    (I’m standing in line at a large retail store. There are about three people in front of me. There are the only two registers open in the entire store, but because of the amount of people, it’s all converged into one long line. A customer walks forward, and lets out a large ‘HUMPH’ when she sees the length of the line. She then starts to walk in front of everyone in line to the front-most register. She’s blocked at the point of entry into the checkout line by a teenage boy reading a magazine off the display rack.)

    Customer: “Are you standing in both lines?”

    (The question startles the boy. It looks as though he is about to move forward to get out of her way, until he sees at the disgusted look on her face. He changes his mind and smirks.)

    Teenager: “Yup!”

    Customer: “Humph! You’re standing in both lines?”

    (The teenage boy then gets a rather painful look on his face, and rips out a loud fart. He just smiles at the customer. Everyone in line starts to laugh. Both cashiers have actually stopped scanning items in amazement.)

    Customer: “Humph!”

    (The woman leaves her entire cart—which must have taken over an hour to fill—at the checkout and walks out. She gives the stink-eye to the boy, who is still smiling.)

    Solved The Problem In A Snap

    | Canada | Awesome Customers, Bad Behavior, Top

    (I work in a cosmetics store. My area is extremely busy, with everybody wanting my help at the same time. A rather large family come in, wanting to look at lipsticks. I show them the area, and excuse myself to help Customer #1, who has been waiting patiently.)

    Me: “Okay, so this one reduces wrinkles, this one has Vitamin E, and this one has B.”

    Customer #1: “Oh, okay, I used this one at home. I want a change, so which would you suggest?”

    Me: “Well yo—”

    (Just then, Customer #2, a man in the large family, snaps his fingers at me, interrupting me.)

    Customer #2: “Excuse me.”

    Me: “Give me one second, and I’ll be right with you, sir.”

    (Customer# 2 than snaps his fingers at me AGAIN. Customer# 1 looks visibly annoyed, and her face goes white.)

    Me: “Sir, that is extremely rude. Please do not snap your fingers at me; I will be right with you as soon as I am finished.”

    (Customer# 2 goes to open his mouth, when Customer# 1 snaps.)

    Customer #1: “Don’t you even start with her! How dare you treat her like that! Can’t you see she’s working as hard as she can, with a big smile on her face? She’s so sweet, and she’s been nothing but nice to everybody, and trying to help everybody at once! So shut your mouth and wait!”

    (Customer#2 is aghast; his jaw is hanging open. He grabs his family, and leaves with his tail tucked between his legs. I give Customer #1 a hug. She made my day!)

    Acts Of Kindness Do Register

    | Kirksville, MO, USA | At The Checkout, Awesome Customers

    (I’m working as a cashier during the Black Friday sale. We’ve just had new registers installed a few months prior. It is extremely busy because of the sale. I’ve finished scanning everything for a customer.)

    Me: “Okay, your total is $1458.97.”

    Customer: “Okay, credit.”

    (She scans her card, and my entire register crashes. My screen is totally black.)

    Me: “Uh… I need to call a supervisor over. My register just crashed.”

    (My supervisor comes over, and I explain the situation.)

    Customer: “Oh, no! Did I break it?”

    Supervisor: “No, it’s possible that all the transactions have just overloaded the system. I’ll take you to the service desk, and we’ll fix this.”

    Customer: “Oh, okay.”

    (She follows my supervisor. The other supervisors move the rest of my line to the service desk. I go outside to take my break, when another customer approaches me.)

    Customer #2: “Were you the one whose register broke down?”

    Me: “Yeah, that was me.”

    Customer #2: “That must have been a bit nerve wracking.”

    Me: “Yeah, but at least that lady was calm about it. It could have been a lot worse!”

    Customer #2: “Are you guys allowed drinks while you’re working?”

    Me: “Not normally, but they are allowing it tonight because of the sale. I should go back in and get back to work. Have a nice night.”

    (I return, and my register is working properly. About an hour later, Customers #1 and #2 come back though my line. They set one of every drink we sell by the checkout lines on my counter.)

    Customer #1: “Pick one.”

    Me: “Excuse me?”

    Customer #1: *points to Customer #2* “My husband told me that he talked to you on your break. You were very calm, and didn’t have anything bad to say. So pick a drink; it’s on me!”

    (One of my supervisors comes over and assures me it’s okay.)

    Me: “Okay, thank you. I’ll take this one.”

    (It turns out they were from the corporate office, and they gave my manager a great letter of commendation! I never volunteered for Black Friday after that though!)

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