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    Category: Awesome Customers

    Sat Too Long On The Hash Key

    | IL, USA | Awesome Customers, Technology, Top

    (I’m manager of the electronic department in a retail store. Though we do not offer tech support, I often give out advice when I can, since I’m pretty tech savvy.)

    Customer: “Hey, you seem to know your stuff; I’ve seen you around. Listen, my cat sat on my laptop the other day, and now I can’t get the track-pad to work. I could use a mouse, but it’s more to carry around and they make my hand hurt.”

    Me: “I can’t be sure, but it sounds like your cat may have just disabled it. Most laptops have a button you can turn it on/off with, and the cat probably pressed it by accident.”

    (I show him on a demo unit what to look for and where it might be. He thanks me, and heads out. I don’t think anything of it until I see him again, about 30 minutes later, with a plastic shopping bag in tow.)

    Customer: “So, I tried to find what you suggested, but I couldn’t figure it out. Do you think you could show me?”

    (I look around nervously, since I’m technically not allowed to perform any services like this. But he already has the laptop out on my counter, and it’s powering up. Since no one is around, I decide to help him out.)

    Me: “Your track-pad was locked. This button right here locks and unlocks it. See the little light that comes on when it’s working?”

    Customer: “Oh man, that’s awesome! I can’t believe it was so simple. Listen, I was ready to spend a lot to get this fixed, but you did it for free! Can I give you this $20 as a tip?”

    Me: “Ah… no. Unfortunately we are not allowed to accept tips. If you’re really insistent that I take it, I’ll have to turn it over to my boss, and it’ll become part of a charitable donation.”

    Customer: “What if I just drop it as I’m leaving, and you happen to pick it up?”

    Me: “There’s a security camera right above us. Listen, I really appreciate the thought, but I can’t accept it. Think of it as my good deed for the day.”

    Customer: “Right on man, like karma. Hey, you want some of this bud?”

    (He pulls a small plastic bag of marijuana out of his pocket, and offers it towards me.)

    Me: “Ah! Sir, I would highly recommend putting that away. I did mention there’s a security camera right above us.”

    Customer: “Oh, yeah. Well, I hope when you get off work you get to smoke up, drink up, or whatever it is you do to unwind. You deserve it, man. Let that good karma flow back to you!”

    Momma Raised Him Right

    | Twin Cities, MN, USA | Awesome Customers, Family & Kids, Holidays

    (It’s the night before Mother’s Day, and around 3 am we get a large shipment of roses. A young customer comes in and sees the huge display, which has over 100 bouquets.)

    Young Customer: “Oh man! You’re killing me with all these flowers!”

    Me: “What?”

    Young Customer: “I just gotta get some!”

    (He grabs a full bouquet of a dozen roses plus a single rose, and then comes up to my register.)

    Young Customer: “My momma always told me that if you give a lady a rose on Mother’s Day, it’ll make her smile the whole day long, don’t even matter if she’s a mother or not. I’m gonna make 13 lucky ladies smile today!”

    Me: “Aww, that’s so sweet!”

    (I finish ringing him up, and he turns to leave. Suddenly, he turns around and hands me the single rose.)

    Young Customer: “You’re lady number 1!”

    (He then runs out the door before I can think of anything to say. I have to admit though, I really did end up smiling all day because of it!)

    The Sweetest Thing Isn’t The Candy

    | Albuquerque, NM, USA | At The Checkout, Awesome Customers, Family & Kids, Food & Drink, Top

    (A young boy—about seven or eight years old—walks up to my register. He is all alone, and without his parents.)

    Me: “Hi, what can I do for you?”

    (The boy puts $7 on the counter.)

    Boy: “Hi, ma’am, do I have enough money to buy this candy?”

    Me: “Yes, you do, and you have some left over!”

    Boy: “Oh, really? Well do I have enough to buy two?”

    Me: “Yes, you do!”

    Boy: “Alright, I’ll get two! My brother is sick today, and he couldn’t come to the movie. I want to get him something so he doesn’t feel left out.”

    Me: “That’s very nice of you!”

    Boy: “I just felt bad for him. Well, thank you very much, ma’am. I really appreciate it. Have a good day!”

    (He is the nicest customer I have all day, not to mention the youngest!)

    Service With A Smile

    | TX, USA | At The Checkout, Awesome Customers, Food & Drink

    (My coworker, who is fairly new, has just finished helping a customer. The customer is approaching the counter again, and we assume for a moment that my coworker has made a mistake.)

    Manager: “Is something wrong?”

    Customer: “Oh, no!”

    (The customer turns to the co-worker.)

    Customer: “Can I just tell you that you did really nicely? You looked at me! You looked me in the eye, and you smiled! You were friendly. There is nothing more impersonal that staring down at the counter making the sandwich, then staring down at the change, and paying so little attention that it could have been a flea walking through that door. So I just wanted to let you know that you did that very nicely. Thank you for that.”

    (I was smiling the whole way home that day! Not a lot of customers go to the trouble of coming back to tell an employee that they’ve done something well, especially something as simple as a smile and eye contact. If that customer happens to be reading this, thank you for making my day! You made my coworker’s day, too!)

    Pregnant With Potential

    | Sarasota, FL, USA | Awesome Customers, Awesome Workers, Family & Kids, Health & Body, Money, Top

    (I’m stocking shelves. A customer has been browsing the same aisle for quite some time. She is visibly pregnant, and looks as though she has been crying. She’s flipping through an envelope full of coupons and scrutinizing items before putting them back on the shelf. Another customer comes down the aisle and seems to pay her close attention for a moment. The second customer leaves the aisle but then comes back a few minutes later and hesitantly walks up to the pregnant customer.)

    Nice Customer: “Excuse me. I may be way out of line, and please feel free to tell me to mind my own business if I am, but… are you afraid you’re going to have trouble paying for your groceries?”

    Pregnant Customer: “Actually, yes I am. How did you know?”

    Nice Customer: “A few years ago, I had a really difficult pregnancy. I was too sick to work and lost my job. It was a real struggle to make ends meet. I used to spend hours at the grocery store with every coupon I could find trying to save every penny I could. Looking at you was like looking in the mirror. Listen, I just went and checked out, and I came in a little under my weekly grocery budget. I know it’s not much, but I’d really like to give this to you.”

    (She hands the pregnant woman a $20 bill. The woman promptly bursts into tears.)

    Pregnant Customer: “You have no idea how much this means to me. My husband just left me for another woman. I have no idea how I’m going to support myself and my kid. My mother and brother died this year, and I have no one to lean on.”

    Nice Customer: “After the hard times I went through, things got a lot better for me. It may sound like a cliché, but I believe you’ll get through this and be stronger than ever. Just hang in there, okay?”

    Pregnant Customer: “Do you think maybe I could give you a hug?”

    Nice Customer: “Of course.”

    (The two women embrace for a long time. When they pull apart, they both wipe away tears. They don’t see, but so do I.)

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