Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Motherly Advice To Mother
    (1,642 thumbs up)
  • September Theme Of The Month: Return Of The Geeks!
    Submit your story today!

    Category: Awesome Customers

    Service With A Smile

    | TX, USA | At The Checkout, Awesome Customers, Food & Drink

    (My coworker, who is fairly new, has just finished helping a customer. The customer is approaching the counter again, and we assume for a moment that my coworker has made a mistake.)

    Manager: “Is something wrong?”

    Customer: “Oh, no!”

    (The customer turns to the co-worker.)

    Customer: “Can I just tell you that you did really nicely? You looked at me! You looked me in the eye, and you smiled! You were friendly. There is nothing more impersonal that staring down at the counter making the sandwich, then staring down at the change, and paying so little attention that it could have been a flea walking through that door. So I just wanted to let you know that you did that very nicely. Thank you for that.”

    (I was smiling the whole way home that day! Not a lot of customers go to the trouble of coming back to tell an employee that they’ve done something well, especially something as simple as a smile and eye contact. If that customer happens to be reading this, thank you for making my day! You made my coworker’s day, too!)

    Pregnant With Potential

    | Sarasota, FL, USA | Awesome Customers, Awesome Workers, Family & Kids, Health & Body, Money, Top

    (I’m stocking shelves. A customer has been browsing the same aisle for quite some time. She is visibly pregnant, and looks as though she has been crying. She’s flipping through an envelope full of coupons and scrutinizing items before putting them back on the shelf. Another customer comes down the aisle and seems to pay her close attention for a moment. The second customer leaves the aisle but then comes back a few minutes later and hesitantly walks up to the pregnant customer.)

    Nice Customer: “Excuse me. I may be way out of line, and please feel free to tell me to mind my own business if I am, but… are you afraid you’re going to have trouble paying for your groceries?”

    Pregnant Customer: “Actually, yes I am. How did you know?”

    Nice Customer: “A few years ago, I had a really difficult pregnancy. I was too sick to work and lost my job. It was a real struggle to make ends meet. I used to spend hours at the grocery store with every coupon I could find trying to save every penny I could. Looking at you was like looking in the mirror. Listen, I just went and checked out, and I came in a little under my weekly grocery budget. I know it’s not much, but I’d really like to give this to you.”

    (She hands the pregnant woman a $20 bill. The woman promptly bursts into tears.)

    Pregnant Customer: “You have no idea how much this means to me. My husband just left me for another woman. I have no idea how I’m going to support myself and my kid. My mother and brother died this year, and I have no one to lean on.”

    Nice Customer: “After the hard times I went through, things got a lot better for me. It may sound like a cliché, but I believe you’ll get through this and be stronger than ever. Just hang in there, okay?”

    Pregnant Customer: “Do you think maybe I could give you a hug?”

    Nice Customer: “Of course.”

    (The two women embrace for a long time. When they pull apart, they both wipe away tears. They don’t see, but so do I.)

    The Power To Be Nice

    | Houston, TX, USA | Awesome Customers, Food & Drink, Top

    (Houston has just gone through Hurricane Ike. Power is out in many areas, but some areas have gotten their power back much sooner than others. We can see a popular burrito place has power, and cooking smoke is coming from its roof. The smell is heavenly, so we go in to order a bunch of burritos for us and our friends. After giving my order of several burritos to the cashier, I add something.)

    Me: “Thank you for being open today.”

    (The cashier looks at me for a moment.)

    Cashier: “Could you just wait a moment?”

    (He then brings the owner up to me.)

    Cashier: “Repeat what you just said.”

    Me: *puzzled* “Thank you for being open today.”

    Owner: “I just got shouted at by some woman for not having ice for ice tea—after a major hurricane! These workers came in, even though most of them would rather be with their own families, to help us use these supplies before they spoil.”

    (He then taps the cashier.)

    Owner: “Their order is free.”

    Needs To Press Paws

    | NC, USA | At The Checkout, Awesome Customers, Bad Behavior, Criminal/Illegal, Pets & Animals, Top, Wild & Unruly

    (I am cashier at a pet store. I see a man walk into the store, pick up a large and expensive coffee table book on show dogs, and get in my line. My manager has warned me, and shown me a picture of this man. He tries to convince cashiers to give him a refund for items he has just stolen. I immediately page my manager, who, unbeknownst to me, is tied up with a minor medical emergency in the back of the store.)

    Thief: “I want to return this item.”

    Me: “Do you have a receipt?”

    Thief: “No.”

    Me: “I’m very sorry, sir. Without a receipt, I cannot give you a refund.”

    Thief: “Give me a refund.”

    Me: “Sir, I watched you pick that book up when you came in. I know you did not buy it.”

    Thief: “Give me the f****** money, or I’ll kick your a**.”

    (Most of the customers in my line start backing away.)

    Me: “Sir, I cannot give you any money, and if you leave with that item I will call the police. Please leave the store.”

    Thief: “You little a**-hole!”

    (The thief grabs the front of my shirt, and rears his arm back to punch me. I throw my arms up to shield my face. Out of the corner of my eye, I see a flash of movement. The next thing I see is a spatter of blood on my counter, and the man out cold on the floor with a bloody nose. My manager, with a paramedic from the earlier emergency, walks up.)

    Manager: “What the heck just happened?”

    (As I tell my story, an assistant manager calls the police, opens another line, and checks out the waiting customers. The paramedic starts checking on the man, who has a clearly broken nose. The man slowly regains consciousness, and points to me.)

    Thief: “She assaulted me! I’m going to sue!”

    (I talk to the police.)

    Me: “He grabbed me, but I never hit him. I don’t know how he got hurt!”

    (The man, a known criminal, is handcuffed and put in the police car. The officers and my manager go to review the security cameras. About ten minutes later, I get called to come back to the office.)

    Manager: “You have got to watch this!”

    (The camera footage clearly shows the man getting the book, getting in line, arguing with me, and then grabbing my shirt. At that moment, the customer in line after him, a tiny, middle-aged Asian woman, leaps up, grabs the hair on the back of his head, slams his face into my counter, and then calmly steps back to where she had been standing. She did it so quickly, that we have to run the footage back on slow to see exactly what she had done. After the thief is out cold, she walks over to the new line that the assistant manager opened, buys her bag of cat food with cash, and leaves without a word. Apparently, the other customers either didn’t see what she did, or decided to keep their mouths shut. We have no idea who she is, and we never see her again. The thief was charged with assault on me, and arrested. Wherever you are lady, thanks! You’re my personal super hero!)

    Cashier Doesn’t Register The Cash

    | Glasgow, Scotland, UK | At The Checkout, Awesome Customers, Money

    (I’m showing a new employee the basics of working behind the counter. Everything is going well and it’s a quiet night, so I decide to call my mum and ask if she could lend me some money for the night. As I am on the phone, one of my regular customers comes in. I tell the new employee to have a go of the till on his own. I finish the conversation with my mum.)

    Regular Customer: “Hi, how are you?”

    Me: “I’m alright thanks, yourself?”

    Regular Customer: “Yeah, I’m not too bad. Were you asking your mum to borrow money there?”

    Me: “Yeah, I’m supposed to be going bowling tonight with my friends, but I’m a bit low on cash. She said it would be alright if I paid her back when I get my wages.”

    (We have a chat as we usually do. She tells me she was always borrowing money when she was my age.)

    Regular Customer: “Okay, well I hope you have a nice night!”

    Me: “I will, thanks a lot; see you later.”

    (She leaves, only to come back a minute later, and talks to me incredibly fast.)

    Regular Customer: “You’re always really friendly and have a chat with me. Here, take this; enjoy your night!”

    (She slams a £10 note on the counter, and runs off into the night before I can even say anything.)

    Me: “WHAT? WAIT! THANK YOU?!”

    (I try to catch her to tell her she doesn’t need to do that, but she is away in her car before I can even get out from behind the counter.)

    Me: “I… I don’t even know what just happened. That is the nicest thing that’s ever happened to me.”

    Coworker: “Does this happen a lot?”

    Me: “Never! This never happens. You just witnessed history.”

    Page 25/85First...2324252627...Last