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    Category: Awesome Customers

    Good People Are Not Dime A Dozen

    | London, England, UK | At The Checkout, Awesome Customers, Food & Drink, Money, Movies & TV, Top

    (I work in my university’s campus shop. I arrive for my shift to find the site in lockdown. There are security guys and people in ‘hi-vis’ jackets everywhere. They check my ID, and let me through, so I think nothing of it. Later that afternoon, one of the ‘hi-vis’ jacketed guys comes to my till with a drink and bar of chocolate. He looks stressed.)

    Customer: “Hey, how much for this?”

    Me: “£1.10″

    (The customer starts rummaging in his pocket.)

    Customer: “Oh for f***’s sake; I’ve gone and left my f****** wallet in the truck. I’ve been here since 4am, and this is the only break I’ll get! I’ve only got a £1 coin. Leave the chocolate; I’ll just have the drink.”

    Me: “Nah, no worries; I’ll spot you the 10p. People leave their change behind all the time.”

    Customer: “Are you sure?”

    Me: “Yeah, positive. You look like you could use it. I hope your day gets a bit better!”

    Customer: “Thanks, love! You put a smile back on my face. Bless you!”

    (A couple of hours later, the same guy comes back in just as I’m closing up.)

    Customer: “Are you closing?”

    Me: “Yes, sorry, the till’s already been shut down.”

    Customer: “Excellent! If you’ve got 10 minutes, go sit on the wall outside there, and keep quiet, okay?”

    (Intrigued, I go sit where he asks, which is just outside the doors of the building. A dark SUV pulls up, and security guards materialise from nowhere and start moving people away. They try to move me on, but the customer tells them that I’m with him, and they leave us be. The next person to come out of the doors is Leonardo di Caprio, who then gets into the SUV. My mouth drops in shock.)

    Customer: “10p for the front-row seat. Can’t say fairer than that, can you?”

    (Some months later, I recognise one of my university’s lecture halls in the movie ‘Inception’!)

    Angels In America

    | GA, USA | Awesome Customers, Family & Kids, Top

    (I’m stocking a shelf. I notice a customer with her five-year-old daughter. They both look like they’ve been through a hard time.)

    Little Girl: “Mama, I’m hungry.”

    (The mother looks near tears.)

    Mother: “I know baby; I’m sorry. Mommy only has $5, so we have to find food that will stretch until next week when mommy gets paid.”

    Little Girl: “Okay.”

    (I see a another customer with a baby in a cart walk up to the woman.)

    Another Customer: “Excuse me, I couldn’t help but overhear you. I don’t mean to put you on the spot, but I’d like to help you.”

    (The other customer holds out a $20 bill. The mother starts to cry.)

    Mother: “You don’t even know me, and you’re trying to help me. My husband walked out. I work a minimum wage job, and it’s just been so hard. You’re the first person who has shown me such kindness in a long time, and you’re a stranger to me.”

    Another Customer: “I’m someone who thinks the world would work a bit better if people paid it forward a little more. I might not know you, but I know you’ve been dealt a bad hand. When’s the last time you ate? I’m sure you’re making sure your daughter eats, but when’s the last time you did?”

    Mother: “How did you—”

    Another Customer “Because you’re a mother.”

    Mother: “I… thank you so much! This will really help. Are you sure?”

    Another Customer: “I’m positive. You know you can get some of the stuff here ‘2 for 1’, so that can help.”

    Mother: “Thank you… thank you so much! I’ll find a way to pay you back.”

    Another Customer: “There’s no need to do that. I hope things get better for you, and when they do, you can pay it forward.”

    Mother: “Thank you so much.”

    (I’m called to the front, so I don’t see the rest of the exchange. The mother and daughter come through my lane with a cart full of food.)

    Little Girl: “Mommy, was that lady an angel?”

    Mother: “Yes baby, she was.”

    (Their total comes to just under the 25 dollars the mother had. I relate the story to my manager. When the other customer comes up with her daughter, my manager has a gift card for $20 waiting for her. That customer comes in every month or so, and we all refer to her as the angel.)

    Seize The (Mother’s) Day

    , | VA, USA | Awesome Customers, Family & Kids, Food & Drink, Top

    (It is Mother’s Day, and my mother has had a hard and disappointing day. Due to a failed dinner by her husband, I take her to a fast-food restaurant at about 9pm. She starts speaking at the counter.)

    Mom: “Happy Mother’s Day to me, at [fast food restaurant] at nine at night.”

    Cashier: “Yeah, I’ve been here all day.”

    Mom: “Oh, really!? Wow.”

    (We finish ordering and eat our food. As we are leaving, my mother is staring into the kitchen. The cashier, thinking we need something, comes over. We wave her away. We get into the car, but my mother stops me from starting the engine.)

    Mom: “I have decided we should do something for the woman in there. Here I was complaining, while they have been working all day. They probably weren’t able to spend time with their families.”

    (We drive to the nearby store. She buys two bouquets of flowers, and two boxes of chocolates. We go back to the restaurant. My mom approaches the cashier.)

    Mom: “You’re a mother, aren’t you?”

    Cashier: “Yes, I am.”

    Mom: “Well, I thought you deserved these.”

    (Mom gives the woman the flowers and chocolates. The cashier thanks her repeatedly, looking on the verge of tears. My mother leaves feeling a lot better. Even though her day wasn’t what she had hoped it would be, she at least got to make someone else’s better.)

    Happy Birthday Two You

    | Nanaimo, BC, Canada | At The Checkout, Awesome Customers, Top

    (I am working a shift on my birthday. An elderly customer that I recognize comes in without any items to have altered; I assume she is picking up an order.)

    Me: “Good afternoon Mrs. [name]! What can I do for you today?”

    Customer: “I just wanted to come in to tell you what a lovely job you did on my pants last week, and to give you this!”

    (She ‘ninjas’ a bag out of her purse, and places it on my counter. It is a little bag of gourmet chocolate squares!)

    Me: “For me? Really?”

    Customer: “Yes! You were so nice to me, and I thought it would be nice to give you a treat!”

    Me: “Well, that was really nice of you! Wow! These are even all the flavors I like! It is my birthday today, so thank you for the present!”

    Customer: “It is? It is my birthday today, too! How about that! Happy birthday!”

    Me: “Happy birthday to you, too!”

    Customer: “Well, goodbye! I will see you again sometime!”

    Me: “Have a great afternoon, and I hope so! Bye!”

    Food For Thoughtless

    | Derby, England, UK | Awesome Customers, Food & Drink

    (The store I work in is now a very popular coffee brand store. We’ve been open for two weeks. The building was previously a food and dining store, but the building had been empty eight months prior to our store opening.)

    Me: “Hello, sir, how are you today?”

    Customer: “Well, I’m not very d*** good now!”

    Me: “Oh, I’m ever so sorry to hear that! How can I help you today?”

    Customer: “I came here for some breakfast, but you’re not [old store] any more!”

    Me: “Well, we do have breakfast options. We can heat them for yo—”

    Customer: “NO GOOD! I WANTED HOT FOOD!”

    Me: “We can do you hot food; we offer porridge, and of course our lovely hot dr—”

    Customer: “IT’S S***! IT’S GARBAGE, THAT’S WHAT IT IS! I WON’T PUT UP WITH IT!”

    (While he’s steadily getting angrier, another customer has entered the store behind him.)

    Me: “Um, there’s not really much else I can do I’m afraid, sir. Was there anything I can help you with?”

    Customer: “Yes, I’ll have a… NO! I’ll go somewhere else. THIS IS TOTAL S***! What do you have to say for yourself?!”

    Me: “Er… I’m sorry but [old store] hasn’t been open on this site for almost a year, so there really is nothing I can do about it. If that is everything, I will just serve the next customer who has been waiting patiently. Thank you, have a good d—”

    Customer: “I’M NOT FINISHED WITH YOU! I WA—”

    Next Customer: “Well, she’s finished with YOU! You’re obviously bloody stupid; EVERYONE knows that [old store] hasn’t been here for ages! It’s too d*** early for you to be yelling at this poor girl! Now, sod off and let me get my coffee!”

    (The first customer all but runs from the store.)

    Me: “Wow, thank you for that! I’m so sorry you had to step in though!”

    Next Customer: “No worries, my darling! Hey, I recognise you; didn’t you work at [popular fast food store]?”

    Me: “Yup! Five years of putting up with customers like that; I think I may have brought them with me!”

    Next Customer: “Oh, dear me. Well, this is for you, darling! Keep that smile going!”

    (The woman hands me a £5 note, swiftly followed by several more from the other customers in the store, all of whom come over when they hear where I used to work!)


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