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    Category: Awesome Customers

    Gift Carded And Dearly Departed

    | Tacoma, WA, USA | At The Checkout, Awesome Customers, Awesome Workers, Health & Body, Top

    (I am working as an assistant manager at a retail store. A customer comes in while it is slow, so I am able to pay a lot of attention to her, and find her exactly what she wants.)

    Customer: “Is it okay to pay by gift card?”

    Me: “Of course.”

    (I start ringing her in.)

    Customer: “I hate to use it though.”

    Me: “Oh really? Why is that?”

    Customer: “My mom gave it to me for my last birthday, and she passed away two months ago.”

    (I pause for a moment to make eye contact with her.)

    Me: “I’m so sorry to hear that. I lost my own mom a little over a year ago, so I know what you’re going through.”

    Customer: “Oh! I guess you do understand then. Does it get easier?”

    Me: “No. I still miss her horribly, and still want to pick up the phone and call her every single day. But I suppose I’m not as raw as I was. You’ll get to that point too, though you’ll always miss her.”

    Customer: “Yeah…”

    (I finish ringing her up, and swipe her gift card, which pays for everything. Afterwards, I bring her bag around the counter for her, and hand it to her.)

    Customer: “Can I… can I make a really strange request?”

    Me: “Sure.”

    Customer: “Can I keep the gift card?”

    Me: “Oh, of course you can!”

    (I hand it to her. She puts it back in the envelope that bears her name, and caresses it. I can see she’s on the verge of tears.)

    Me: “Right before my mom died, she gave me the package she never sent me for my birthday, which had some Avon perfume in it. I like the perfume, but I hardly ever use it, because I don’t want to have to throw away one of the last things she ever gave me.”

    Customer: “Oh, so you completely understand why I want to keep this!”

    Me: *eyes filling with tears* “Oh yes, ma’am, completely!”

    (We wind up chatting for close to 45 minutes, sharing stories about our moms. By the end of it, we’re both crying openly, but they’re good tears.)

    Customer: “I’ve taken up so much of your time; I’m sorry.”

    Me: “No, don’t apologize. I’m so glad you came in, and that you were willing to share with me!”

    Customer: “Can I… can I hug you?”

    Me: “Of course you can!”

    (We hug for a long time, with both of us still crying. She thanks me profusely, and vows to come back and ask for me especially. I never did see her again, as I quit not long after that, but it was a wonderful experience. I hope wherever she is, her grief has become less raw than it was when I saw her. I’ll always, always remember her as being one of the best customers I ever had.)

    Passed The First Test

    | Baltimore, MD, USA | Awesome Customers, School

    (I work at a non-profit agency that runs licensing examinations for a certain profession. When you take our exams, you have a certain amount of time to pass all sections, and if you wait too long to retake a failed section, you end up having to take all parts again. In my time at the job, I’ve had a number of callers who waited too long, and when they find out they have to retake everything, without exception they have gone ballistic. I am taking a call from a young lady with questions about her exams.)

    Caller: “Yes, I have some questions about my exams. I failed one section two years ago and want to see about retaking it.”

    Me: “Well, let me look up your information.”

    (I take her name and look her up in our system.)

    Me: “Well, ma’am, you need to do [module] to reactivate your eligibility for the exams. But I’m sorry to tell you that you’re outside your eligibility period, and need to retake the entire exam, rather than just the portion you didn’t pass.”

    (I am cringing at that point, waiting for the screaming and crying I’ve always experienced when breaking that news.)

    Caller: “Really? Well, that’s annoying, but if I gotta, I gotta, right?”

    Me: “Uh… really?”

    Caller: “Well, yeah. I waited too long; I do it over again, right? It’s a pain, but it’s what I have to do, right?”

    Me: “Ma’am, thank you SO much for being reasonable! I’ve had others in the same position as you and when I’ve broken the news to them, they’ve bitten my head off!”

    Caller: “Why would they? It’s not your fault!”

    Being Extra Extra Extra Polite

    , | Palmerston North, New Zealand | At The Checkout, Awesome Customers, Food & Drink

    (I’m working the drive thru.)

    Me: “Hi there, please place your order when you’re ready, thanks.”

    Customer: “Hi, could I get a [popular burger combo] with extra extra extra mayo, please?”

    Me: “Sure, that was [burger] with add mayo?”

    Customer: “Can you add more than that?”

    Me: *trying not to laugh* “Sure, I’ll add extra extra mayo. That’s [total], drive on up.”

    (When the customer gets to the window, I pack up her order, and laugh. They’d written ‘+mayo +mayo +mayo’ all over the burger wrap.)

    Me: “Here you go, miss, with extra extra extra mayo.”

    Customer: “Thank you!” *opens up the bag, and laughs* “Or, should I say, thank you, thank you, thank you?”

    Made A Good Call

    | Chicago, IL, USA | Awesome Customers, Money, Technology, Top

    (I’m a cashier, but we have the phones by us and answer all calls. A woman calls and is frantic; she’s lost her iPhone and explains what it looks like. It’s slow, so I go and hunt for it. I find it and call her back.)

    Me: “Hi, it’s [My Name] from [Store]. I found your phone and have it with me up at the registers. Whenever you’d like to come in and pick it up will be fine.”

    Customer: “Oh, my God! Thank you, thank you! I’ll be in soon to grab it!”

    (About 20 minutes later, a customer comes in and approaches me.)

    Customer: “Hi, I’m the lady who lost her phone. Pink case, with white polka dots.”

    Me: “Yep, I’ve got it right here. It wasn’t any trouble really.”

    Customer: “You’re the one who went and found it right? Thank you so much! Here take this!”

    (She proceeds to put some money in my hand. I stammer and shake my head, but she insists.)

    Customer: “I would’ve had to pay a lot more to replace the phone, and you were kind enough to find it and hold it for a klutz like me. I insist you take this and buy yourself something nice!”

    (The customer then left, leaving me with a $40 tip that I used to buy sushi for my boyfriend and me!)

    What Your Country Can Do For You

    | Denver, CO, USA | Awesome Customers, Food & Drink, Military

    (I’m with my dad, who is an army vet, and three of my friends. My family has no money right now, so my friends are paying.)

    Waiter: “Here’s your bill. The couple over there paid for $50.”

    Paying Friend: “What?”

    Me: “What?”

    Waiter: “They didn’t tell you?”

    My Dad: “No, they didn’t.”

    Waiter: “They saw your vet hat, and said that they’ll pay for $50.”

    Me: “Faith in humanity is über restored!”

    (To that couple who paid for most of our meal, thank you. Your actions did more than you know for not just my family, but my friends as well. You are saints among men.)

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