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    Category: Awesome Customers

    Future Technology

    | Toronto, ON, Canada | Awesome Customers, Geeks Rule, Technology

    Me: “Hi, my name is [name]; thank you for calling [company]. How can I help you?”

    Customer: “Hi, I’m calling because my internet is, uh, working… again. Huh.”

    Me: “Well, I am prescient. I do usually try fix the problems before people call, but I am running behind today.”

    Customer: “Dude, that’s awesome. Keep it up.”

    (Later, we get an email about how “the tech who can see the future” should get a raise.)

    Taking Account Of The Nice Attitude

    | FL, USA | Awesome Customers, Technology, Top

    (I have some problems with my cell phone bill being charged almost double what it is supposed to be.)

    Me: “Okay, my account number is [number], and it says I’ve paid everything off!”

    Customer Service #1: “Uh, no ma’am. That account was closed.”

    Me: “What? When!”

    Customer Service #1: “On the 13th. It says right here. Now, you owe $300 for account number [different number]. Honestly, you can see this all online.”

    Me: “Um, no I can’t. I can see the info for account number [first number], but I don’t have an account with [second number].”

    Customer Service #1: “Oh, you can’t see it? Let me transfer you to someone that can help with the website.”

    Me: “What? No! Don’t transfer me!”

    (She transfers me before I finish talking. At this point I am extremely annoyed. When the next person comes on the line, I am more than a little rude.)

    Me: “Okay, here is what is going on…”

    (I explain the whole long process.)

    Me: “Now, why is there a different account number there, than what I have?”

    Customer Service #2: “Okay, I see here that you put in a transfer of ownership, yes?”

    Me: “Yes, it was my brother’s, and now it’s mine.”

    Customer Service #2: “See, that’s why. Since you transferred it to your name, we had to cancel the old account and create a new one. The contracts transferred as is.”

    Me: “Oh, that makes sense. I wish someone had told me that would happen, though. But why is it so high?”

    Customer Service #2: “Let me see, huh. With your plan and discount, it should only come out to be about half of what you’re being charged. That is weird. Oh, here it is. For some reason it charged you for last month as well, but you paid that off on the other account, right? It shows a zero balance to me.”

    Me: “Yes, I paid off last month, and that month was higher because I got a new phone.”

    Customer Service #2: “Let me talk to my supervisor, and see if we can fix this issue for you.”

    (I am put on hold for a few minutes.)

    Customer Service #2: “Good news! My supervisor okay-ed me to remove the excess charges. Your new total comes out be $200. The reason it’s still a little high is because of the transfer of ownership fee, and your late fees for not paying on time.”

    Me: “Thanks, but is there anyway you can remove the late fees? I’ve always used the automatic payments, and didn’t know I’d have to link to a new account.”

    Customer Service #2: “Okay, since you were not notified you would have to make payments to this new account, and it shows here you have never been late with your payment before, I can waive those too.”

    Me: “Oh, my God. Thank you so much.”

    Customer Service #2: *a little surprised* “Uh, no problem, ma’am. I’m here to help.”

    Me: “No, seriously, I know I was very rude and short with you before, and you’ve been nothing but patient with me.”

    Customer Service #2: “Uh, you are very welcome, ma’am. Um, is there anything else I can help you with?”

    Me: “I think that’s everything, but thanks again so much for helping me out.”

    Customer Service #2: “You’re welcome, and have a nice day.”

    (I think she forgot to disconnect the call at the right time, because I hear this right after:)

    Customer Service #2: “Hey! The lady I just got apologized for being rude to me earlier, and thanked me for helping her!”

    Customer Service #2′s Colleague: “Really? That’s never happened to me!”

    Customer Service #2: “I know right?”

    Trolling Down The Aisles

    | Melbourne, VIC, Australia | At The Checkout, Awesome Customers

    (I am checking out a regular customer.)

    Me: “Hi, how are you today?”

    Customer: “I’m okay. I bet you’re miserable.”

    Me: “No, I’m pretty good actually, but there’s still time.”

    Customer: “Is there anything I can do to help? What’s something customers do that really p***es you off?”

    Me: “Hmm. Well, when they run off just before I’ve finished putting through their stuff to get ‘one more thing’.”

    Customer: *eyes shopping* “I’ll be back; I’ve got to get some chocolate.”

    (The customer runs off, and comes back about a minute later, just as I’ve finished scanning his things.)

    Customer: “How was that? Are you annoyed at me now?”

    Me: “Sorry, I don’t think it works if I know you’re trolling. It amuses me more than anything.”

    Customer: “Dawwww.”

    The Convergence Of Kindnesses

    | UT, USA | Awesome Customers, Love/Romance, Military, Top

    (I am tending to my customers’ needs, and watching the front door. A customer enters and asks for a table. I seat him and get him a cup of coffee.)

    Customer: “How far is it to Quebec?”

    Me: “I honestly have no idea, sir. But, if you don’t mind my asking, why are you heading there?”

    Customer: “Well, I have to be at work by tomorrow, and I’m sure I would have made it if the tire hadn’t come off my truck.”

    (He looks over the menu, orders, and receives his meal. As I am putting in another order on the computer, the father of the family seated at the table beside the other man approaches me.)

    Father: “Excuse me?”

    Me: “Yes, sir? Is there something I can help you with?”

    Father: “Has the man beside us ordered yet?”

    (The customer with the car problems is clearly of East Indian descent, and I immediately fear that this other man is about to make some racist comment.)

    Me: “Is there some kind of problem, sir?”

    Father: “No, not at all. But I was wondering if you wouldn’t mind putting his dinner on our bill.”

    (I am pleasantly surprised by this, and get into the computer to add the unfortunate customer’s check to the families. The family leaves soon after. When I next check on the customer, he has finished eating.)

    Me: “Is there anything else I can do for you tonight, sir?”

    Customer: “No, I’m fine, thanks. Just the bill, if you please.”

    Me: “Well, sir, I’m pleased to say that the family seated beside you earlier asked to pick up your bill.”

    Customer: “Did they really?”

    Me: *smiling* “Yes.”

    Customer: *smiling* “You know, it really makes me glad to know that there are still good, kind people in the world. It gives you hope.”

    (Not having anything else to do, I take some time to sit and listen to the man, as he’s expressed a desire to tell me why he’s on his way to Quebec. After having served as a soldier for some time, he grew tired of feeling as though he were living a double life, having to keep secrets from his loved ones so as to fulfill his duties. He then decided to leave the service, receiving a dishonorable discharge and losing nearly everything he owned in the process. During his time of service, he lived in Quebec and met a young woman who befriended him and showed him that there was more to life than simply having money and material possessions. The two of them ended up in a relationship that was cut short because of his constant dedication to his duties, and she claimed that it had grown hard to trust him.)

    Customer: “So, I’m heading back to Quebec to see her. I have nothing left to lose but her, and I’m going to take up a job as a mechanic, get a place for the two of us, and ask her to marry me.”

    (At this point, I am nearly in tears.)

    Customer: “But that’s where I’m unsure. I don’t know if she’ll want to marry someone like me.”

    (We talk a bit more, and I tell him that, in the time I’ve spent listening and chatting with him, he seems like a very good person, and that giving up his pension and career in the service for this woman speaks very strongly about his character. After a while, he goes out to his truck, and returns with a coin.)

    Customer: “I told them that I didn’t care. I told them that I was tired of living a lie. They laughed in my face and gave me this. They told me to find someone who gave a s***.”

    (The customer hands me a foreign coin and smiles.)

    Customer: “So those are the words I live by: ‘Find something to give a s*** about’.”

    (As he walks to the door, he thanks me, and I wish him all the luck in the world. This night at work really emphasized two things for me: A little kindness goes a long way, and if you give a s*** about something, you won’t give up on it. Whoever you are, sir, I truly wish you the best. I hope that the woman you love sees just how much you care about her, and that the two of you can spend your lives together. And to the man who paid for his meal, I will never forget the kindness you offered to another in need.)

    Got To Give That Customer Credit

    | Peoria, IL, USA | At The Checkout, Awesome Customers, Bad Behavior, Money, Top

    (I am a first-time customer at this salon. According to my stylist, they’ve recently installed a new computer system, which is giving them fits. It will not process credit card payments. The stylist has to call the card in, a process that takes about five minutes. An older woman walks in, looking to buy some hair products. My chair is fairly close to the register.)

    Stylist: *to the other customer* “Okay, so our register isn’t taking credit cards right now. I’ll have to call your card in. It’ll just be a minute.”

    Customer: “Oh, this is ridiculous!”

    (The customer stands there, rolling her eyes and sighing loudly while the stylist attempts to run her card via the phone.)

    Stylist: “Ah, this isn’t working again!”

    (My stylist walks over and attempts to run the card with no luck. Meanwhile, the customer is rolling her eyes, sighing, tapping her toes, and making comments under her breath. My stylist comes back to me and resumes work on my hair.)

    My Stylist: “I’m sorry about this!”

    Me: “Hey, no worries. Y’all can’t control the computer, right?”

    My Stylist: “It’s been doing this all day! It’s so ridiculous.”

    (I speak loud enough for the customer to hear.)

    Me: “It is what it is. If the computer decides to act up, it’s not the employee’s fault. Rolling your eyes and being impatient won’t fix anything! I work at [bank], and I have customers who act like that when my computer is slow. Acting like a spoiled child won’t make the computer go any faster!”

    (The customer scowls at me, and I smile back at her.)

    Me: “I’ve worked a lot of retail jobs. It’s not the employee’s fault!”

    (The customer quickly pulls $20 out of her wallet, hands it to the stylist, and slinks out of the salon.)

    My Stylist: *laughing* “I think she heard you.”

    Me: “That was the idea! I have a credit card too, so I’d like to apologize in advance…”

    (The stylist encounters the same problem with my card. After fighting with the system for 15 minutes, she declares that my haircut is ‘free today’. And my hair looked fabulous. I’ll definitely be back!)


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