Category: Awesome Customers

‘A’ As In Awesome

| CO, USA | Awesome Customers, Language & Words

(I work in tech support, and am asking a caller his username. All is normal until…)

Caller: “That’s R as in Raygun, Z as in zombie…”

(I didn’t know what to say! Thank you caller for making my day!)

Harry Potter And The Amazon Woman

| ID, USA | Awesome Customers, Family & Kids, Geeks Rule

(I work reference desk at a public library. My desk is right next to the “New Books” display, and among the new books is a copy of “The Secret History of Wonder Woman.” The dust jacket shows Wonder Woman in the process of changing from her alter ego to her superhero form, so she still has her glasses and jacket on, but is also wearing her iconic leotard and crown. A mom and her children are walking by the display when one spots the book.)

Child: “Mom, look! It’s Harry Potter Wonder Woman!”

(I’m also a geek in my off-time, so I’m tempted to cosplay that at my next convention now…)

A Service To Customer Service

, | Roseville, CA, USA | Awesome Customers

(It is my last day of work because I am leaving in order to attend an out-of-state university. One of my regular customers knows this and has promised to come and see me before I leave, but my shift is about to end and I still haven’t seen her. About a half hour before I have to leave she comes in carrying a large shopping bag.)

Customer: “[My Name]! I’m glad I caught you.”

Me: “Same here! I was hoping you’d come in and was worried when you didn’t.”

Customer: “I can’t stay very long but I wanted to give you this.”

(She reaches into the bag, pulls out a box of chocolates from a well known candy store, and hands it to me.)

Customer: “You’ve always been so nice to me and given me the greatest customer service. I’m going to miss you! Here, take my phone number and call me when you come back.”

(I thanked her profusely, took the candy, and gave her my number. There were tears in my eyes the whole time. I’ve had many customers throughout my work experience – some especially good and some especially terrible – but she will always stick in my mind as one of the best.)

More Than Morgan

| NS, Canada | Awesome Customers, Funny Names

(I have recently been hired and the manager has been having trouble getting a name tag for me. Since it is required to wear one, he gives me a choice between two old tags that happen to be in the office, and I choose to be ‘Morgan’ for the time being. I am helping a very sweet customer locate an item.)

Customer: “Thank you so much for all of your help.” *looks at my name tag* “Morgan. You’ve been great. And I’ll remember you because I have a niece named Morgan!”

Me: “I guess I shouldn’t tell you that my name’s not really Morgan then, should I?”

Customer: “It’s not? Oh, no! Well, don’t tell me what it is; you’ll just confuse me!”

Me: *laughing* “Okay, I won’t!”

Customer: “Thanks again for your help, “Morgan”” *makes “air quote” motion with her hands* “I’m sure I’ll be in again!”

(She came in a few more times before I got my proper name tag, and she always called me “Morgan” using her hands to do the air quotes. She never asked for my real name!)

Tipped In Your Favor

| FL, USA | Awesome Customers, Family & Kids

(I’m in a restaurant when a 20-something girl comes up to the waitress taking my order.)

Patron: “Excuse me.”

Waitress: “Is there a problem?”

Patron: “No, I just wanted to forewarn you that my grandmother is going to give you a hard time and probably complain about everything. I know that it’s frustrating dealing with those kinds of customers but she’s old and set in her ways which I know is no excuse, but please just take it with a grain of salt. And here:” *the girl hands the waitress two 20s* “because I know she probably won’t tip very well and you’ll need some incentive not to bludgeon her with a hot poker.”

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