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    Category: Awesome Customers

    Checkouts Are Places For Change

    | Sandy, UT, USA | At The Checkout, Awesome Customers, Family & Kids, Money, Top

    (I am standing in line around midnight. In front of me is a pregnant girl, around 20 years old. She is wearing pajamas, and clearly looking as if she has seen better days. She also has a black eye, which is a little alarming to me.)

    Cashier: “Did you find everything alright?”

    Pregnant Customer: “Yes, thanks. Can you see if my card has anything on it before you ring it up?”

    Cashier: “No, sorry. I could ring things up one at a time and see if it’ll take for each one. If you don’t mind waiting for me to cash out the other three people in line, I’ll be more than happy to do that for you.”

    Pregnant Customer: “No, no, let’s just try. I hope the deposit has hit already.”

    (The cashier rings everything in, and the pregnant customer swipes the card. It declines.)

    Cashier: “Do you have another form of payment?”

    Pregnant Customer: “No…” *starts crying* “He must have already cancelled the card.”

    Cashier: “Cancelled the card?”

    Pregnant Customer: “My ex-boyfriend kicked me out tonight. He came home and said the baby couldn’t be his, hit me, and threw me out. He must have called and cancelled our food stamp card. I don’t even know where I’m going to put all this. A friend is letting me use her extra fridge until I can get an apartment.”

    (One of the customers in line behind me speaks up.)

    Customer Behind Me: “Ma’am, just put it on my ticket.”

    (I move out of the way so the customer behind me can push his cart forward. He clearly has $200 or more worth of food on his own, and the pregnant customer has about $150.)

    Cashier: “Sure.”

    Pregnant Customer: “No, no I can’t.”

    Customer Behind Me: “Honey, don’t lecture me. My mom was kicked out by my dad because he thought she was sleeping around on him. She worked two jobs to keep a roof over my head. I’m not letting some deadbeat a**-hole throw his girlfriend out because he has trust issues.”

    Pregnant Customer: “I can’t. It’s too much. I don’t have a job; I can’t pay you back.”

    Customer Behind Me: “Take my card. I’ve seen you in here a few times during regular shopping hours. You’re always very nice to the employees and everyone in line. I need a receptionist for my apartment complex on [street]. Come by tomorrow, and we’ll have an interview. I give discounts to my employees on their rent.”

    (By this time, the cashier has finished ringing in the items, and they’re bagged already.)

    Cashier: “Your total is $459.92.”

    (The customer behind me gently pushes past the pregnant customer. He swipes his card, enters his pin, and then hugs her.)

    Customer Behind Me: “Things do get better. See me tomorrow; I’m serious.”

    (Sir, wherever you are… You restored some of my faith in humanity. Thank you. Ma’am, wherever you are, I hope you and your baby have a great life, and you find someone to take care of you both and love you the way you deserve. I hope you got that job, but judging from how the man was talking, I’m sure you did!)

    A Gem Of A Customer

    | Worcestershire, England, UK | Awesome Customers, Money

    (A lovely, regular customer has called up after we have sent her the wrong thing. She has always been very friendly and polite and this is no exception.)

    Customer: “Have you got what I was supposed to have in stock?”

    Me: “We have some of the items. I’d be happy to send them to you for free.”

    Customer: “Okay, well I’ll send this stuff back.”

    Me: “Don’t worry about it, keep it. I know you can use it all, so just keep it.”

    Customer: “Then you have to charge me for these beads!”

    Me: “No, I will not.”

    Customer: “Charge me for them!”

    Me: “No, no, no, no, no, no.”

    Customer: “Yes, yes, yes, yes, yes, yes.”

    Me: “No! You will have free gemstones if you like it or not!”

    Customer: “Not if you’re not going to charge me!”

    Me: “Too late! I’ve added them onto your order!”

    Customer: “Well, if you insist!”

    Bad Jokes Make A Good Customer

    | KY, USA | At The Checkout, Awesome Customers

    Me: “Keep in mind, sir, these items are a three day return!”

    Customer: “Well I don’t think I will wait three days in line just to return some shirts.”

    Me: “Haha, very clever, sir. However do not worry; I wouldn’t make you wait three days. But if they don’t fit right when you get home, bring them back to me within three days so we can get you a refund.”

    Customer: “And you know what? I was eating at a fast food joint the other day. I noticed on the door in the bathroom it said that employees must wash hands. So I stood there and stood there, and no employee ever came in to wash my hands. I really didn’t think it was good service.”

    Me: “Thank you, sir; that made my day.”

    Not All Customers Are Sick

    | Minneapolis, MN, USA | Awesome Customers, Health & Body, Top

    (A customer comes up to my counter.)

    Customer: “I have a fascinating offer to make you.”

    Me: “Uh-oh?”

    Customer: “If you let me use some cleaners, and give me a free water from the fountain, I’ll clean up the mess I just made throwing up all over your bathroom.”

    Me: “Oh… Well, the fountain drinks don’t have water, but I’ll get you some. [Coworker] over there is actually cleaning the men’s room right now, so you can talk to him.”

    Customer: “Thank you. I’m sorry.”

    Me: “Oh, it’s alright.”

    (She does indeed borrow some cleaning spray and some towels, and disappears into the women’s restroom for a few minutes. My coworker approaches.)

    Coworker: “What was that all about?”

    Me: “She didn’t say?”

    Coworker: “She just said you said it was okay to borrow the cleaning supplies.”

    Me: “Oh. She said she threw up and wanted to clean it up.”

    Coworker: “Really?”

    Me: “Yup.”

    (She comes back out at the end of this conversation.)

    Customer: “Again, I’m really, really sorry.”

    Me: “Most other customers would have just left it there and not even told us. You told us, apologized, and helped us clean it. You can come in here and throw up every night for all I care. Hope you feel better!”

    Paying It Forward

    | QC, Canada | Awesome Customers, Family & Kids, Top

    (I work as a secretary in a community center where children can attend day camps. They also have to pay in advance if they want to attend a special activity outside of the city. A mother calls.)

    Me: “Community Center, how may I help you?”

    Mother: “Hi! I know this must be difficult to do, since you have a lot to do with all the day camps, but I have a request.”

    Me: “Yes?”

    Mother: “Well, my daughter was registered for the activity that will be Friday on next week. I have already paid, but she won’t be able to go because we’re on vacation that week. I would like you to transfer her reservation to another child please.”

    (I think that she wants to get her money back, like most of parents when they call.)

    Me: “So you are asking me to give you back your money for this activity?”

    Mother: “No, no! Of course not! I know it’s a bit complicated, but I would like you to transfer the reservation to another child that would like to go there, but doesn’t have the money for it.”

    Me: “Oh, wow! Now I understand, and it’s very kind of you! May I have your name, your daughter’s name and your phone number so I can call you back—”

    Mother: “Oh! I don’t need you to call me back; just to know another kid will be happy makes me happy! But my daughter’s name is [name], so you can remove the activity in her file. Thank you very much for doing this!”

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