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    Category: Awesome Customers

    Profit And Hair Loss

    | MN, USA | Awesome Customers, Health & Body, Money

    (We’ve had trouble keeping business up, as our location is right next to a larger chain. On a particularly slow day, I’m confused when I see a young man come in with his entire head shaved nearly flat.)

    Customer: “Excuse me; you may not still have me on file. I was here about 14 months ago.”

    (I look him up.)

    Me: “Yeah, you’re still on file; how can I help you today?”

    Customer: “Well, I didn’t know what to do with my dad’s hairline. It was starting to look like a bad comb over, and you guys convinced me to shave everything.”

    Me: “Yeah.”

    Customer: “Well, now that I have a razor and can do it myself, I realized that’s $14 a month you could be making. Can I just pay for a haircut, you don’t do anything, and you can just take the money?”

    (After blinking for a moment, I consult my manager, who clears the sale. The customer insists on full price.)

    Me: “Thanks, glad it worked out for you.”

    Customer: “Thanks a million. [Competitor] made it look like crap. I just felt bad, you know? You lose the rest of my sales because you actually know what the heck you’re doing.”

    (The customer even tipped well, which made our day. The other stylists and I were sharing the story all week.)

    Food For Thought-ful

    | Durant, OK, USA | Awesome Customers, Food & Drink, Top

    (I work in a gift shop inside a very successful casino. Our department is very small, and has suffered a few losses of faculty leaving us shorthanded for a small period. I am working a late shift unable to take any breaks but I don’t mind it. I’m used to being on my feet, but I am feeling very hungry. A customer comes in with bags of food wanting a few candy bars.)

    Me: “Oh my gosh, that smells so good.”

    Customer: “Yeah, double cheeseburger, onion rings and chili fries! I’m feeling hungry tonight!”

    Me: “Oh man, me too! I haven’t had a chance to eat today.”

    Customer: “You haven’t? Well, why not?!”

    Me: “The store is open 24 hours, and there’s no one else here to break me. It’s only for a little while though, and my relief comes in at midnight.”

    Customer: “But that’s so long!”

    Me: “It’s not that long, but that smell sure is making me hungry!”

    Customer: “You want me to order you some food?”

    Me: “Sir, you don’t have to do that!”

    Customer: “I want to!”

    (I continue ringing him up and hand him back his change.)

    Me: *chuckles* “Alright, thank you, sir. You have a good night.”

    Customer: “You the same!”

    (The customer leaves and the offer slips my mind as I continue working. Sure enough, about an hour later a drink-girl comes in with a tray full of all the food he described! I was astounded! Thank you, sir, for your generosity!)

    A Birthday Surprise

    | Provo, UT, USA | Awesome Customers, Family & Kids, Food & Drink

    (I am serving a young couple, and it is the woman’s 29th birthday. One of our hosts, a large Polynesian man, loves to sing ‘Happy Birthday’ to people by himself.)

    Me: “Would you like a group of us to sing ‘Happy Birthday’ to you, or do you want that guy to sing to you?”

    Customer: “It’s okay; I’d rather not have anyone sing to me. By the way, has that table paid for their meal yet?”

    (The customer points at a table nearby, where a couple with their two young children are seated.)

    Me: “No, they haven’t.”

    Customer: “Okay, give this to them. Don’t tell them it’s from me.”

    (The customer hands me a $100 bill.)

    Me: “Wow, really? That’s really generous of you, and on your birthday!”

    Woman: “Yeah, I like to do something nice for someone on my birthday as a way to give back to the universe for all the crap I’ve done.”

    (We ended up giving her and her boyfriend free dessert. Her incredible generosity inspired me to try to do something like that on my birthday from now on. Sometimes humans are okay!)

    Phoned In Bad Customers

    | Pensacola, FL, USA | At The Checkout, Awesome Customers, Crazy Requests, Technology

    (My phone is old and has stopped working, so I’ve taken it in to get it replaced. The clerk and I have had to switch registers twice now because of a malfunction. I find it amusing and he keeps thanking me for being patient.)

    Clerk: “I’m sorry about how long this is taking.”

    Me: “It’s no problem. I work with computers every day. I know how finicky they can be.”

    Clerk: “You would be surprised at how mean people can get.”

    (I am about to tell him I know because I worked retail to get through college. As if on cue, a customer storms into the store and begins yelling.)

    Customer: “Where are your mice?! [Other Store] sent me over here because all they have are Chinese mice, and I want a good mouse!”

    Assistant Manager: “Sir, this is [cell store]. We don’t sell mice.”

    Customer: “The b**** at [Other Store] said this store had them! Where is [Office Supply Store]?!”

    Assistant Manager: “I don’t know, sir. I’m only a temporary employee here. I don’t live in this area. I’m sorry.”

    Customer: “D*** right you are!”

    (I am fed up, and attempt to keep this customer from berating the employees more.)

    Me: “The [Office Supply Store] is just down this road next to another [Cellphone Store].”

    (I proceed to give the customer directions, and he leaves in a huff without a thank you. Another customer chimes in shortly after he leaves.)

    Customer #2: “Now everyone, turn to the person next to you and thank the good Lord that they aren’t like that man.”

    (The store erupts in laughter. The clerk goes back over my account and found a bunch of discounts for me!)

    A Better Cliché, A Better Day

    | Prescott, AZ, USA | Awesome Customers, Transportation

    (I am helping a customer adjust his shuttle reservation. I am having a horrible day; I am not feeling well, so my mood isn’t good but I don’t let it affect my inclination to help customers.)

    Me: “Okay, sir, you’re all set.”

    Customer: *happily* “Oh, bless your heart! Peace be with you, and all that s***!”

    Me: *bursts out laughing*

    Customer: “I hope you have a better day, and not just because of me!”

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