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    Category: Awesome Customers

    De-Stress The Waitress

    | AZ, USA | Awesome Customers, Food & Drink, Top

    (I am a waitress at a high-end restaurant. This night, I am particularly rushed and upset, and make a few customer service mistakes while serving a customer.)

    Customer: “I’d like to speak to your manager, please.”

    Me: “Sure, may I ask what about?”

    Customer: “About you.”

    (My manager is very strict, and he doesn’t believe in second chances. I am terrified. I go up to my manager.)

    Me: “Manager, table six please; they want to talk to you.”

    Manager: *walks over* “Yes sir, what did you need to talk to me about?”

    Customer: “It’s about your waitress here.”

    Manager: *starting to glare at me* “Has she done something wrong?”

    (I am standing there holding back tears, sure that I am about to be fired.)

    Customer: “Well, she has been very busy and rushed tonight. All the same, she has managed to take our orders and give us our food quickly and with a smile on her face. I used to be a waitress, and I know how hard that is to do. I just wanted to tell you that you have a Class-A employee here, and I’m leaving her a 50% tip. I also have reservations for next week, and I’d like to request in advance that she be our server.”

    Manager: *stunned* “Yes, that can be arranged. I’m glad you thought well of her. Have a good day.”

    Me: *almost crying* “I thought you were about to have me fired! Thank you, thank you, thank you!”

    Customer: “Oh, it’s no problem, dear. Here’s your tip, and I hope your day gets better!”

    Living By A (Bar)Code Of Honesty

    | Wellington, New Zealand | Awesome Customers, Home Improvement

    (I am working customer service when an elderly couple with no items walk up to the counter and hand me a barcode.)

    Me: “Hi, how can I help you today?”

    Elderly Man: “Yes, we would like to purchase this item please”.

    Me: “Oh, did you want to pay for it now and pick it up later? In that case I’ll need a couple of your details.”

    Elderly Man: “No, that’s not it. Yesterday we purchased all these garden products and noticed the lady at the checkout forgot to scan this barcode. I’d like to pay for it.”

    (I stand there, very much surprised.)

    Me: “Yeah, sure thing.”

    (I scan the barcode and the elderly woman pays. I stop them before they leave.)

    Me: “By the way, can I still grab your details? I’ve never had anyone come back and do what you just did. I’ll pass them onto my manager and see if I can get them to send you something for being so honest.”

    (The elderly couple smiles brightly, and the man gives me a business card. After they leave, I attach the card to a note to my manager explaining the situation. As far as I know, they didn’t get anything from her, but they got a whole lot of respect and admiration from me!)

    The Light In A Polite Lite World

    | CT, USA | At The Checkout, Awesome Customers, Family & Kids, Theme Of The Month

    (I work at a convenience store with a pharmacy. I’ve been working there for just about a year, and have given up completely on meeting a customer who’s nice to me. While I’m ringing people out, a boy about the age of eight or nine walks up to my register by himself.)

    Boy: *places Xbox live card on the counter* “Just this, please.”

    Me: “Sure.”

    (I ring him up and give him his total. It’s about $20.)

    Boy: “I’m sorry; I have about $15 in cash, but the rest is in quarters. Is that okay?”

    Me: *smiling* “That’s fine. Now I won’t need quarters later.”

    (The boy smiles and counts out his change. I finish the transaction and hand him the receipt with his card.)

    Me: “There you go. Have a nice day.”

    Boy: *smiling politely* “Thank you very much. You have a nice day too!”

    (He waves and smiles as he walks out. That boy restores my faith in humanity. He is now a regular at our store and I always love seeing him, still as polite as ever!)

    Gift Carded And Dearly Departed

    | Tacoma, WA, USA | At The Checkout, Awesome Customers, Awesome Workers, Health & Body, Top

    (I am working as an assistant manager at a retail store. A customer comes in while it is slow, so I am able to pay a lot of attention to her, and find her exactly what she wants.)

    Customer: “Is it okay to pay by gift card?”

    Me: “Of course.”

    (I start ringing her in.)

    Customer: “I hate to use it though.”

    Me: “Oh really? Why is that?”

    Customer: “My mom gave it to me for my last birthday, and she passed away two months ago.”

    (I pause for a moment to make eye contact with her.)

    Me: “I’m so sorry to hear that. I lost my own mom a little over a year ago, so I know what you’re going through.”

    Customer: “Oh! I guess you do understand then. Does it get easier?”

    Me: “No. I still miss her horribly, and still want to pick up the phone and call her every single day. But I suppose I’m not as raw as I was. You’ll get to that point too, though you’ll always miss her.”

    Customer: “Yeah…”

    (I finish ringing her up, and swipe her gift card, which pays for everything. Afterwards, I bring her bag around the counter for her, and hand it to her.)

    Customer: “Can I… can I make a really strange request?”

    Me: “Sure.”

    Customer: “Can I keep the gift card?”

    Me: “Oh, of course you can!”

    (I hand it to her. She puts it back in the envelope that bears her name, and caresses it. I can see she’s on the verge of tears.)

    Me: “Right before my mom died, she gave me the package she never sent me for my birthday, which had some Avon perfume in it. I like the perfume, but I hardly ever use it, because I don’t want to have to throw away one of the last things she ever gave me.”

    Customer: “Oh, so you completely understand why I want to keep this!”

    Me: *eyes filling with tears* “Oh yes, ma’am, completely!”

    (We wind up chatting for close to 45 minutes, sharing stories about our moms. By the end of it, we’re both crying openly, but they’re good tears.)

    Customer: “I’ve taken up so much of your time; I’m sorry.”

    Me: “No, don’t apologize. I’m so glad you came in, and that you were willing to share with me!”

    Customer: “Can I… can I hug you?”

    Me: “Of course you can!”

    (We hug for a long time, with both of us still crying. She thanks me profusely, and vows to come back and ask for me especially. I never did see her again, as I quit not long after that, but it was a wonderful experience. I hope wherever she is, her grief has become less raw than it was when I saw her. I’ll always, always remember her as being one of the best customers I ever had.)

    Passed The First Test

    | Baltimore, MD, USA | Awesome Customers, School

    (I work at a non-profit agency that runs licensing examinations for a certain profession. When you take our exams, you have a certain amount of time to pass all sections, and if you wait too long to retake a failed section, you end up having to take all parts again. In my time at the job, I’ve had a number of callers who waited too long, and when they find out they have to retake everything, without exception they have gone ballistic. I am taking a call from a young lady with questions about her exams.)

    Caller: “Yes, I have some questions about my exams. I failed one section two years ago and want to see about retaking it.”

    Me: “Well, let me look up your information.”

    (I take her name and look her up in our system.)

    Me: “Well, ma’am, you need to do [module] to reactivate your eligibility for the exams. But I’m sorry to tell you that you’re outside your eligibility period, and need to retake the entire exam, rather than just the portion you didn’t pass.”

    (I am cringing at that point, waiting for the screaming and crying I’ve always experienced when breaking that news.)

    Caller: “Really? Well, that’s annoying, but if I gotta, I gotta, right?”

    Me: “Uh… really?”

    Caller: “Well, yeah. I waited too long; I do it over again, right? It’s a pain, but it’s what I have to do, right?”

    Me: “Ma’am, thank you SO much for being reasonable! I’ve had others in the same position as you and when I’ve broken the news to them, they’ve bitten my head off!”

    Caller: “Why would they? It’s not your fault!”

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