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    Category: Awesome Customers

    Phoned In Bad Customers

    | Pensacola, FL, USA | At The Checkout, Awesome Customers, Crazy Requests, Technology

    (My phone is old and has stopped working, so I’ve taken it in to get it replaced. The clerk and I have had to switch registers twice now because of a malfunction. I find it amusing and he keeps thanking me for being patient.)

    Clerk: “I’m sorry about how long this is taking.”

    Me: “It’s no problem. I work with computers every day. I know how finicky they can be.”

    Clerk: “You would be surprised at how mean people can get.”

    (I am about to tell him I know because I worked retail to get through college. As if on cue, a customer storms into the store and begins yelling.)

    Customer: “Where are your mice?! [Other Store] sent me over here because all they have are Chinese mice, and I want a good mouse!”

    Assistant Manager: “Sir, this is [cell store]. We don’t sell mice.”

    Customer: “The b**** at [Other Store] said this store had them! Where is [Office Supply Store]?!”

    Assistant Manager: “I don’t know, sir. I’m only a temporary employee here. I don’t live in this area. I’m sorry.”

    Customer: “D*** right you are!”

    (I am fed up, and attempt to keep this customer from berating the employees more.)

    Me: “The [Office Supply Store] is just down this road next to another [Cellphone Store].”

    (I proceed to give the customer directions, and he leaves in a huff without a thank you. Another customer chimes in shortly after he leaves.)

    Customer #2: “Now everyone, turn to the person next to you and thank the good Lord that they aren’t like that man.”

    (The store erupts in laughter. The clerk goes back over my account and found a bunch of discounts for me!)

    A Better Cliché, A Better Day

    | Prescott, AZ, USA | Awesome Customers, Transportation

    (I am helping a customer adjust his shuttle reservation. I am having a horrible day; I am not feeling well, so my mood isn’t good but I don’t let it affect my inclination to help customers.)

    Me: “Okay, sir, you’re all set.”

    Customer: *happily* “Oh, bless your heart! Peace be with you, and all that s***!”

    Me: *bursts out laughing*

    Customer: “I hope you have a better day, and not just because of me!”

    Coffee Cookie Kindness

    , | USA | At The Checkout, Awesome Customers, Awesome Workers, Food & Drink, Top

    (It is a busy Sunday morning, and I accidentally turn my register off. It takes about five minutes for the system to completely reboot and get back up and running. In that time a customer has pulled into my drive-thru lane.)

    Me: “Sorry, it should be just a minute before I can get your order in.”

    (As I say this, my computer crashes and I have to reboot it again. Since there is a line of customers ahead of them, they can’t pull up to the window to order either.)

    Me: *over the speaker* “I am so sorry about this! As soon as we get the line moving, I can get your order in at the first window.”

    Customer: “Don’t worry about it; we’re not in a hurry. Take your time!”

    (It takes two more minutes before I can get their coffee order in and they get to the first window to pay. They speak to my coworker.)

    Coworker: “Hello folks! Sorry it took so long. Your order has been paid for already, so go ahead and drive up to the next window.”

    Customer: “Paid for? Who paid for our order?”

    Coworker: “Actually, the girl that took your order felt so bad about her computer crashing she paid for your coffees.”

    (They leave a verbal thank you for me and leave. I think this is the end until an hour later the manager is screaming my name.)

    Manager: “What did you DO?!”

    Me: “I don’t know; what happened?”

    (The manager shows me the huge tray of piping hot homemade cookies. Apparently the customer’s wife decided to repay my kindness and made us all cookies! Best day of work ever!)

    Honesty Is A Gift

    | WI, USA | At The Checkout, Awesome Customers, Family & Kids

    (I work at a small museum that has a proportionally small gift shop. A girl who looks to be about seven years old walks up to the checkout.)

    Me: “Hello, how may I help you today?”

    (The only thing she’s holding is a silly little fortune teller fish made of thin plastic that costs 50 cents. It should also be noted that she looks terrified yet determined.)

    Customer: “Hey, um, I actually wasn’t planning on buying anything, but I was looking at this fish thing and messing with it and then it ripped. And I don’t have any money with me. So… um…”

    Me: “Oh, that’s so sweet of you! I know plenty of people who would have just stuck that in their pockets and walked right out. You know what, I’ll take care of that for you, and I’ll even give you a free gift card for being so honest!”

    (The poor kid is so relieved it makes me laugh.)

    Customer: “Oh, thanks, ma’am! I was so scared!”

    Me: “No problem! It’s honest people like you that are going to go far in life! Have a good day, honey!”

    (Totally made my day!)

    This One Cuts The Mustard

    | USA | Awesome Customers, Food & Drink

    (I overhear an exchange while doing prep work.)

    Customer: “Can I get everything on it?”

    Coworker: “Sure thing.”

    Customer: “Oh, wait, I don’t want mustard.”

    Coworker: “Oh, I’m sorry, I already put it on there.”

    Customer: “Oh… it’s okay.”

    Coworker: “Are you sure? We can absolutely make you another sandwich.”

    Customer: “No, no, I’m the one who said I wanted it on there!”

    Coworker: “I promise, sir; I’ll make you a mustard-free sandwich.”

    Coworker: “No, don’t even worry about it, please. I’ll take it as-is. It’s entirely my fault.”

    Coworker: “Okay, sir, if you promise it’s okay! I’m sorry there’s mustard on it!”

    Customer: “Oh don’t be silly; I’m the one who should be sorry.”

    (I turn and look at another worker who looks straight at me.)

    Me: “That guy is the best guy in the entire world.”

    Second Coworker: “Yes. Yes he is. I think he deserves a medal.”

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