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    Category: Awesome Customers

    How To Re-Tire Bad Customers

    | WI, USA | At The Checkout, Awesome Customers, Transportation, Wild & Unruly

    (It’s Black Friday and I have a noon shift. I have been berated and belittled by most of the customers since most of the doorbusters have been sold out.)

    Rude Customer: “WHY even advertise this if you don’t keep it in stock!? That’s stupid! If you run out you shouldn’t advertise it!”

    (There are two younger customers behind them, a guy and a girl.)

    Girl: “You know… sometimes I just wanna make people suffer ya know? Like mentally. Like I wanna slash the tires of some real ignorant a** so they can’t go on and abuse another cashier.”

    Guy: “I have that hunting knife in my car still. Wanna do it once we’re out of here?”

    Girl: “We could. I have one target it picked out.”

    (The rude customer shuts up and pays quietly and quickly runs out the door. I eye up the couple not sure if I should report the threat or not. The girl grins at me.)

    Girl: “Got her to shut up.”

    Me: “Wait. You weren’t serious?”

    Girl: “Please. I could never do that.”

    Guy: “I could…”

    Should Be Nice About The Niceties

    | USA | At The Checkout, Awesome Customers, Bad Behavior

    (I work at an official store for a sports team. It’s been an unusually busy game, and we’re understaffed. I haven’t had more than a minute or two without a customer checking out in over three hours. I’ve made it a point to try to ask how everyone’s day is and been very pleasant. At the end of a transaction…)

    Me: “Ma’am, would you like a bag?”

    Customer #1: “No, but I would like a ‘how’s your day going’ or a ‘thank you!’”

    Me: “I’m sorry, ma’am. Thank you and have a great rest of your day.”

    (Customer #1 leaves in a strop. Customer #2 approaches the register.)

    Me: *to Customer #2* “Hi! How is your day going?”

    Customer #2: “Great, since I’m not hot, tired, and a b****!”

    A Good Customer Is A Fresh Breath Of Air

    , | NJ, USA | At The Checkout, Awesome Customers, Crazy Requests, Food & Drink, Theme Of The Month

    (I enter a local fast food place. There’s only one customer ahead of me standing to the side. Just as I get to the counter to place my order he’s given an order of french fries. He lets out an incredibly loud and dramatic sigh, then proceeds to yell at the woman who gave them to him.)

    Customer: “You know, you should just LISTEN to your customers!”

    Employee: “What’s wrong, sir?”

    Customer: “I said I wanted the FRESH ONES!”

    Employee: “Oh, I’m sorry, sir. I wasn’t told. That batch just came out a minute ago. It’s still hot from the fryer.”

    Customer: “I KNOW THAT! I specifically said I wanted the fresh batch you were working on!

    Employee: “All right. Again, I didn’t know that, sir. I’m sorry. I’ll take those back and the other ones will be right up.”

    Customer: “It’s just that you should LISTEN TO THE CUSTOMER! When he ASKS for something he should GET IT!”

    (By this point all other conversation in the front of the restaurant has stopped and everyone – customers and employee alike – are staring at the man who’s still raising a fuss over something that has essentially already been resolved. He grabs his tray and stomps over to the far side of the counter, standing there with arms folded and huffing like someone a tenth his age. I finally step up to the register.)

    Me: “Yes, I’ll have the [combo meal], and I’d like my soda made FRESH, please. Mix the syrup up yourself. And if you could take a straw and blow the bubbles into it right in front of me that would be great!”

    (The other customer apparently didn’t hear me but at least I got a laugh out of the crew and the other people in line!)

    Tipping The Scale

    | AB, Canada | Awesome Customers, Money, Top

    (I am in a horrible mood because I have discovered during the previous night’s shift that someone had stolen my wallet from my purse in our back hallway while I was working. Along with all my ID and bank cards, I lost $140 in tips from the night before. I needed that money to pay bills. However, I try to put my best foot forward during the shift. I serve a young customer and his girlfriend. They are friendly, funny, complimentary about my service, and just make me smile.)

    Me: *as I walk up with their check* “You know, I’m having a really bad weekend, so for putting a smile on my face today, I only charged you for the teen brunch instead of the full priced brunch.”

    Customer #1: “Oh! Well, thank you! Why are you having a bad weekend?”

    Me: “Well… my wallet was stolen while I was working last night.”

    Customer #1: “I’m really sorry to hear that! Can I pay with credit card?”

    (I put his bill price into the portable machine and hand it to him, and he begins to enter in the tip.)

    Customer #2: *eyes widen, whispers* “Really?!”

    Customer #1: *whispers* “She’s having a bad day.”

    Customer #2: “Yeah. Fair enough.”

    (They hand the machine back to me, and I print off the receipt. They tipped me $100 on a $48 tab.)

    Me: “Are you sure?!”

    Customer #1: “I hope you have a better day.”

    (I began to cry, and each of them hugged me before they left. I smiled for the rest of the day. Faith in humanity: restored.)

    Raising Sheldon Cooper

    | GA, USA | Awesome Customers, Family & Kids, Movies & TV

    (I am the manager. We have a sweet customer who comes in once a week with her adorable toddler. The little girl is always very happy and people often comment on her. On this day, the customer is looking at detergent on an aisle we’re restocking.)

    Coworker: “Your daughter is absolutely adorable.”

    Customer: “Thank you.” *to daughter* “That nice man complimented you. Can you say ‘thank you’?”

    Toddler: “BAZINGA!”

    (Everyone in the nearby vicinity including the woman starts laughing.)

    Customer: “She can’t say ‘please’ or ‘thank you’ that’s intelligible to anyone but me or my husband yet, but, somehow, that came out clear as day.”

    Coworker: “Oh, my god. That was so funny. You just made my crappy day so much better!”

    Customer: “Oh, well, I’m glad we could help! Say ‘bye bye,’ sweetie.”

    Toddler: *blows a raspberry*

    Customer: “Sorry, I’ve been trying to teach her that’s not nice. Can you wave ‘bye bye’?”

    Toddler: “YAY!”

    Customer: “Close enough. I hope she didn’t disrupt your work, guys, and I’m glad your day is getting better!”

    (The customer grabs her detergent and they head off towards the deli.)

    Coworker: “We should give her a gift card. She’s always awesome every time she comes in here.”

    Me: “You’re right.”

    (When the customer checked out, we had a $25 gift card waiting for her with BAZINGA written across the back. We could hear her laughing all the way out of the store. We love it when she comes in.)

    Related:
    Greeting Sheldon Cooper

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