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    Category: Awesome Customers

    Passed The First Test

    | Baltimore, MD, USA | Awesome Customers, School

    (I work at a non-profit agency that runs licensing examinations for a certain profession. When you take our exams, you have a certain amount of time to pass all sections, and if you wait too long to retake a failed section, you end up having to take all parts again. In my time at the job, I’ve had a number of callers who waited too long, and when they find out they have to retake everything, without exception they have gone ballistic. I am taking a call from a young lady with questions about her exams.)

    Caller: “Yes, I have some questions about my exams. I failed one section two years ago and want to see about retaking it.”

    Me: “Well, let me look up your information.”

    (I take her name and look her up in our system.)

    Me: “Well, ma’am, you need to do [module] to reactivate your eligibility for the exams. But I’m sorry to tell you that you’re outside your eligibility period, and need to retake the entire exam, rather than just the portion you didn’t pass.”

    (I am cringing at that point, waiting for the screaming and crying I’ve always experienced when breaking that news.)

    Caller: “Really? Well, that’s annoying, but if I gotta, I gotta, right?”

    Me: “Uh… really?”

    Caller: “Well, yeah. I waited too long; I do it over again, right? It’s a pain, but it’s what I have to do, right?”

    Me: “Ma’am, thank you SO much for being reasonable! I’ve had others in the same position as you and when I’ve broken the news to them, they’ve bitten my head off!”

    Caller: “Why would they? It’s not your fault!”

    Being Extra Extra Extra Polite

    , | Palmerston North, New Zealand | At The Checkout, Awesome Customers, Food & Drink

    (I’m working the drive thru.)

    Me: “Hi there, please place your order when you’re ready, thanks.”

    Customer: “Hi, could I get a [popular burger combo] with extra extra extra mayo, please?”

    Me: “Sure, that was [burger] with add mayo?”

    Customer: “Can you add more than that?”

    Me: *trying not to laugh* “Sure, I’ll add extra extra mayo. That’s [total], drive on up.”

    (When the customer gets to the window, I pack up her order, and laugh. They’d written ‘+mayo +mayo +mayo’ all over the burger wrap.)

    Me: “Here you go, miss, with extra extra extra mayo.”

    Customer: “Thank you!” *opens up the bag, and laughs* “Or, should I say, thank you, thank you, thank you?”

    Made A Good Call

    | Chicago, IL, USA | Awesome Customers, Money, Technology, Top

    (I’m a cashier, but we have the phones by us and answer all calls. A woman calls and is frantic; she’s lost her iPhone and explains what it looks like. It’s slow, so I go and hunt for it. I find it and call her back.)

    Me: “Hi, it’s [My Name] from [Store]. I found your phone and have it with me up at the registers. Whenever you’d like to come in and pick it up will be fine.”

    Customer: “Oh, my God! Thank you, thank you! I’ll be in soon to grab it!”

    (About 20 minutes later, a customer comes in and approaches me.)

    Customer: “Hi, I’m the lady who lost her phone. Pink case, with white polka dots.”

    Me: “Yep, I’ve got it right here. It wasn’t any trouble really.”

    Customer: “You’re the one who went and found it right? Thank you so much! Here take this!”

    (She proceeds to put some money in my hand. I stammer and shake my head, but she insists.)

    Customer: “I would’ve had to pay a lot more to replace the phone, and you were kind enough to find it and hold it for a klutz like me. I insist you take this and buy yourself something nice!”

    (The customer then left, leaving me with a $40 tip that I used to buy sushi for my boyfriend and me!)

    What Your Country Can Do For You

    | Denver, CO, USA | Awesome Customers, Food & Drink, Military

    (I’m with my dad, who is an army vet, and three of my friends. My family has no money right now, so my friends are paying.)

    Waiter: “Here’s your bill. The couple over there paid for $50.”

    Paying Friend: “What?”

    Me: “What?”

    Waiter: “They didn’t tell you?”

    My Dad: “No, they didn’t.”

    Waiter: “They saw your vet hat, and said that they’ll pay for $50.”

    Me: “Faith in humanity is über restored!”

    (To that couple who paid for most of our meal, thank you. Your actions did more than you know for not just my family, but my friends as well. You are saints among men.)

    Putting The Day Into A High Note

    , | OR, USA | At The Checkout, Awesome Customers, Food & Drink, Musical Mayhem

    (I am working the drive-thru at a fast food restaurant, and we have been having a rough night. It has been non-stop busy, and several customers have been very rude. A car pulls up, and I greet them.)

    Me: “Hi! How can I help you?”

    Customer: *singing in mock-opera style* “Just a momeeeennnt!”

    (Laughter erupts from the backseat, as a coworker and I exchange a look, stifling laughter.)

    Me: “Just let me know when you’re ready!”

    Customer: *still singing* “Can I get twwooooo large chocolate shaaaakes!?”

    (My headset is off, because I am laughing loudly as I enter their order.)

    Customer: “And one laaarge strawberry shaaaake?”

    Me: “Okay, I will have your total at the second window!”

    (They get to the window, and it’s a woman and two young girls in the back, all of them with big grins, and giggling.)

    Me: “That was absolutely fantastic! My coworker and I couldn’t stop laughing!”

    Customer: “Did we make your night?”

    Me: “Oh, yes!”

    (After the customer leaves, we spend another 10 minutes just laughing until our sides hurt. Thank you so much for the laugh! It’s people like you who make it all worth it!)


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