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    Category: Awesome Customers

    Slow To Register

    | London, England, UK | At The Checkout, Awesome Customers

    (I am going to a self-service checkout in the shop. I can see that the screen says it is for cards only. In addition, there is a sign plastered to the machine saying the same.)

    Employee: “Just to let you know: that’s card only.”

    Me: “Okay.”

    (I put my goods down. He is still looking at me, so I look up.)

    Employee: “You won’t be able to use cash.”

    Me: “…I know; it’s alright. I have a card on me.”

    Employee: “Sorry. You’d be surprised how many people will try to pay in cash despite all the warnings.”

    Me: “Really?”

    Employee: “Yeah, it happens all the time.”

    (I scan my first item. The machine immediately says in a loud voice: ‘This till will only accept cards. Do you wish to continue?’ I stare at the employee, who walks off, laughing. My faith in humanity went down that day.)

    To Give Credit, Where Credit Was Due

    | OK, USA | At The Checkout, Awesome Customers, Family & Kids, Money

    (I’m in my first semester of college. I’ve just had my first midterm, and unfortunately I’ve also caught a cold and am not quite thinking straight. I’m at the check out line with my groceries when I realize I’ve left my credit card back at the dorm.)

    Me: *quietly embarrassed* “I forgot my credit card back at the dorm. I’m really sorry; I can’t buy these right now.”

    Cashier: “Oh, don’t worry about it. We’ll just put them back.”

    Me: “I really am sorry.”

    Cashier: “Don’t worry about it; it’s okay. I’m sorry you can’t get these right now.”

    (At this point, the customer in line behind me speaks up.)

    Customer: “Just put them on mine.”

    Me: *shocked* “What?”

    Customer: “I’ll pay for them; don’t worry.”

    Me: “You don’t have to. It’s my own fault.”

    Customer: “It’s okay, really. My mother, father, brother, and I all went to [nearby college] at the same time. I have five kids. I would have wanted someone do to this for me.”

    (At this point I’m near tears. She pays for my groceries and I thank her profusely. She and the cashier talk to me about my majors and tell me to study hard, which I assure them I will. Thank you, random lady, for helping me out when I made a stupid mistake! The world needs more kind people like you!)

    Related:
    To Give Credit Where Debit Is Due, Part 4
    To Give Credit Where Debit Is Due, Part 3
    To Give Credit Where Debit Is Due, Part 2

    Profit And Hair Loss

    | MN, USA | Awesome Customers, Health & Body, Money

    (We’ve had trouble keeping business up, as our location is right next to a larger chain. On a particularly slow day, I’m confused when I see a young man come in with his entire head shaved nearly flat.)

    Customer: “Excuse me; you may not still have me on file. I was here about 14 months ago.”

    (I look him up.)

    Me: “Yeah, you’re still on file; how can I help you today?”

    Customer: “Well, I didn’t know what to do with my dad’s hairline. It was starting to look like a bad comb over, and you guys convinced me to shave everything.”

    Me: “Yeah.”

    Customer: “Well, now that I have a razor and can do it myself, I realized that’s $14 a month you could be making. Can I just pay for a haircut, you don’t do anything, and you can just take the money?”

    (After blinking for a moment, I consult my manager, who clears the sale. The customer insists on full price.)

    Me: “Thanks, glad it worked out for you.”

    Customer: “Thanks a million. [Competitor] made it look like crap. I just felt bad, you know? You lose the rest of my sales because you actually know what the heck you’re doing.”

    (The customer even tipped well, which made our day. The other stylists and I were sharing the story all week.)

    Food For Thought-ful

    | Durant, OK, USA | Awesome Customers, Food & Drink, Top

    (I work in a gift shop inside a very successful casino. Our department is very small, and has suffered a few losses of faculty leaving us shorthanded for a small period. I am working a late shift unable to take any breaks but I don’t mind it. I’m used to being on my feet, but I am feeling very hungry. A customer comes in with bags of food wanting a few candy bars.)

    Me: “Oh my gosh, that smells so good.”

    Customer: “Yeah, double cheeseburger, onion rings and chili fries! I’m feeling hungry tonight!”

    Me: “Oh man, me too! I haven’t had a chance to eat today.”

    Customer: “You haven’t? Well, why not?!”

    Me: “The store is open 24 hours, and there’s no one else here to break me. It’s only for a little while though, and my relief comes in at midnight.”

    Customer: “But that’s so long!”

    Me: “It’s not that long, but that smell sure is making me hungry!”

    Customer: “You want me to order you some food?”

    Me: “Sir, you don’t have to do that!”

    Customer: “I want to!”

    (I continue ringing him up and hand him back his change.)

    Me: *chuckles* “Alright, thank you, sir. You have a good night.”

    Customer: “You the same!”

    (The customer leaves and the offer slips my mind as I continue working. Sure enough, about an hour later a drink-girl comes in with a tray full of all the food he described! I was astounded! Thank you, sir, for your generosity!)

    A Birthday Surprise

    | Provo, UT, USA | Awesome Customers, Family & Kids, Food & Drink

    (I am serving a young couple, and it is the woman’s 29th birthday. One of our hosts, a large Polynesian man, loves to sing ‘Happy Birthday’ to people by himself.)

    Me: “Would you like a group of us to sing ‘Happy Birthday’ to you, or do you want that guy to sing to you?”

    Customer: “It’s okay; I’d rather not have anyone sing to me. By the way, has that table paid for their meal yet?”

    (The customer points at a table nearby, where a couple with their two young children are seated.)

    Me: “No, they haven’t.”

    Customer: “Okay, give this to them. Don’t tell them it’s from me.”

    (The customer hands me a $100 bill.)

    Me: “Wow, really? That’s really generous of you, and on your birthday!”

    Woman: “Yeah, I like to do something nice for someone on my birthday as a way to give back to the universe for all the crap I’ve done.”

    (We ended up giving her and her boyfriend free dessert. Her incredible generosity inspired me to try to do something like that on my birthday from now on. Sometimes humans are okay!)


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