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    Category: Awesome Customers

    Putting The Day Into A High Note

    , | OR, USA | At The Checkout, Awesome Customers, Food & Drink, Musical Mayhem

    (I am working the drive-thru at a fast food restaurant, and we have been having a rough night. It has been non-stop busy, and several customers have been very rude. A car pulls up, and I greet them.)

    Me: “Hi! How can I help you?”

    Customer: *singing in mock-opera style* “Just a momeeeennnt!”

    (Laughter erupts from the backseat, as a coworker and I exchange a look, stifling laughter.)

    Me: “Just let me know when you’re ready!”

    Customer: *still singing* “Can I get twwooooo large chocolate shaaaakes!?”

    (My headset is off, because I am laughing loudly as I enter their order.)

    Customer: “And one laaarge strawberry shaaaake?”

    Me: “Okay, I will have your total at the second window!”

    (They get to the window, and it’s a woman and two young girls in the back, all of them with big grins, and giggling.)

    Me: “That was absolutely fantastic! My coworker and I couldn’t stop laughing!”

    Customer: “Did we make your night?”

    Me: “Oh, yes!”

    (After the customer leaves, we spend another 10 minutes just laughing until our sides hurt. Thank you so much for the laugh! It’s people like you who make it all worth it!)

    Wait For The Waiter

    | Erie, PA, USA | Awesome Customers, Family & Kids, Food & Drink, Top

    (I am seated a couple tables down from a mother with her four-year-old daughter. The daughter asks to go to the restroom, and is about to bounce out into the aisle when her mom grabs her arm.)

    Mother: “Honey, look right there. Who’s that?”

    Daughter: “Waitress.”

    Mother: “And what’s she carrying?”

    Daughter: “Tray.”

    Mother: “And do you think she could see you with that great big tray in the way?”

    (The little girl’s eyes go very wide, and she shakes her head.)

    Mother: “You need to watch out and not get in the way of the people who work here, sweetheart. You could get hurt, and they could get in trouble for hurting you, even if it was an accident. Understand?”

    (The little girl nods hard, and carefully looks both ways before starting for the bathroom. The waitress, who was bringing me my food, looks shocked.)

    Waitress: “That never happens. Never.”

    Me: “I bet you that mom waited tables at some point.”

    (The waitress asks when she stops by to check on that family, and later tells me the mother was a waitress for three years in college, and nearly got sued for splashing hot coffee on customers when a pair of kids playing tag in the aisle tripped her!)

    Checkouts Are Places For Change

    | Sandy, UT, USA | At The Checkout, Awesome Customers, Family & Kids, Money, Top

    (I am standing in line around midnight. In front of me is a pregnant girl, around 20 years old. She is wearing pajamas, and clearly looking as if she has seen better days. She also has a black eye, which is a little alarming to me.)

    Cashier: “Did you find everything alright?”

    Pregnant Customer: “Yes, thanks. Can you see if my card has anything on it before you ring it up?”

    Cashier: “No, sorry. I could ring things up one at a time and see if it’ll take for each one. If you don’t mind waiting for me to cash out the other three people in line, I’ll be more than happy to do that for you.”

    Pregnant Customer: “No, no, let’s just try. I hope the deposit has hit already.”

    (The cashier rings everything in, and the pregnant customer swipes the card. It declines.)

    Cashier: “Do you have another form of payment?”

    Pregnant Customer: “No…” *starts crying* “He must have already cancelled the card.”

    Cashier: “Cancelled the card?”

    Pregnant Customer: “My ex-boyfriend kicked me out tonight. He came home and said the baby couldn’t be his, hit me, and threw me out. He must have called and cancelled our food stamp card. I don’t even know where I’m going to put all this. A friend is letting me use her extra fridge until I can get an apartment.”

    (One of the customers in line behind me speaks up.)

    Customer Behind Me: “Ma’am, just put it on my ticket.”

    (I move out of the way so the customer behind me can push his cart forward. He clearly has $200 or more worth of food on his own, and the pregnant customer has about $150.)

    Cashier: “Sure.”

    Pregnant Customer: “No, no I can’t.”

    Customer Behind Me: “Honey, don’t lecture me. My mom was kicked out by my dad because he thought she was sleeping around on him. She worked two jobs to keep a roof over my head. I’m not letting some deadbeat a**-hole throw his girlfriend out because he has trust issues.”

    Pregnant Customer: “I can’t. It’s too much. I don’t have a job; I can’t pay you back.”

    Customer Behind Me: “Take my card. I’ve seen you in here a few times during regular shopping hours. You’re always very nice to the employees and everyone in line. I need a receptionist for my apartment complex on [street]. Come by tomorrow, and we’ll have an interview. I give discounts to my employees on their rent.”

    (By this time, the cashier has finished ringing in the items, and they’re bagged already.)

    Cashier: “Your total is $459.92.”

    (The customer behind me gently pushes past the pregnant customer. He swipes his card, enters his pin, and then hugs her.)

    Customer Behind Me: “Things do get better. See me tomorrow; I’m serious.”

    (Sir, wherever you are… You restored some of my faith in humanity. Thank you. Ma’am, wherever you are, I hope you and your baby have a great life, and you find someone to take care of you both and love you the way you deserve. I hope you got that job, but judging from how the man was talking, I’m sure you did!)

    A Gem Of A Customer

    | Worcestershire, England, UK | Awesome Customers, Money

    (A lovely, regular customer has called up after we have sent her the wrong thing. She has always been very friendly and polite and this is no exception.)

    Customer: “Have you got what I was supposed to have in stock?”

    Me: “We have some of the items. I’d be happy to send them to you for free.”

    Customer: “Okay, well I’ll send this stuff back.”

    Me: “Don’t worry about it, keep it. I know you can use it all, so just keep it.”

    Customer: “Then you have to charge me for these beads!”

    Me: “No, I will not.”

    Customer: “Charge me for them!”

    Me: “No, no, no, no, no, no.”

    Customer: “Yes, yes, yes, yes, yes, yes.”

    Me: “No! You will have free gemstones if you like it or not!”

    Customer: “Not if you’re not going to charge me!”

    Me: “Too late! I’ve added them onto your order!”

    Customer: “Well, if you insist!”

    Bad Jokes Make A Good Customer

    | KY, USA | At The Checkout, Awesome Customers

    Me: “Keep in mind, sir, these items are a three day return!”

    Customer: “Well I don’t think I will wait three days in line just to return some shirts.”

    Me: “Haha, very clever, sir. However do not worry; I wouldn’t make you wait three days. But if they don’t fit right when you get home, bring them back to me within three days so we can get you a refund.”

    Customer: “And you know what? I was eating at a fast food joint the other day. I noticed on the door in the bathroom it said that employees must wash hands. So I stood there and stood there, and no employee ever came in to wash my hands. I really didn’t think it was good service.”

    Me: “Thank you, sir; that made my day.”


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